Fantastic experience start to finish. Was provided with several options for an 18 person hen do which took so much admin off my plate. Once I had chosen Vicki was absolutely incredible, so quick at re... See more
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Review summary
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What people talk about most
Based on these reviews
Tom from Gohen came back with a quote in less that 24hrs. He planned an itinerary which incorporated all the activities I wanted and 2nights accommodation for under the budget I gave. This has been th... See more
Company replied
We had our hotel and transfers cancelled with 14 days left before we flew to Benidorm. Simon was great and did everything he could to support us and keep costs down. I’m extremely grateful and ap... See more
Company replied
Luke has made the booking very easy and quick , any accommodations needed were sorted in a prompt manner and was helpful with any other questions I had. Here’s hoping the rest of the booking is a smoo... See more
Company replied
Company details
About Groupia
Written by the company
Group travel made easy.
Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.
We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.
Our brands include:
• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)
We’re ABTOT-bonded which means you’re protected.
Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.
Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.
We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.
Our brands include:
• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)
We’re ABTOT-bonded which means you’re protected.
Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.
Contact info
213 London Road East, Batheaston, BA1 7NB, Bath, United Kingdom
- groupia.com
4.6
Excellent
507 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Golf trip
Hi guys,
I just wanted to say a massive thank you for the Celtic Manor trip 🤩 we all loved it!
I was delighted with the whole process with Groupia, the app made everything seamless—our itinerary, key details, and updates were all in one place. Ellie was brilliant, always quick to respond and super efficient.
The golf and overall experience was absolutely fantastic, thank you 🙏🏻
Julia 😀
March 30, 2025
Unprompted review
Reply from Groupia
Hi Julia,
Thank you so much for the fantastic 5-star review! ⭐
We're so happy to hear that you've had a fabulous time on your golf trip. 😊
We'll pass your wonderful feedback over to Ellie and hope to see you again for your next golf trip! ⛳
We wish you an amazing rest of your week! 🤩
The GroupiaGolf Team
10/10 Service!
Would definitely recommend using Groupia! I used them when planning my friends hen party and they were a massive help! There were so many great activities to choose from which gave us the best weekend 😁 Sophie was very helpful and patient with me when I needed to make changes to the trip! Definitely use again 😁
March 21, 2025
Unprompted review
Reply from Groupia
Hi Sarah,
Thank you so much for the 5-star review and recommendation! ⭐
We are really happy to hear that your weekend was a total hit. 🎉
And we hope to see you again for your next big celebration. 😊
The Groupia Team
Great website to use when booking hen…
Great website to use when booking hen party. Quick to communicate back on any questions or queries. Roll on the hen
March 31, 2025
Unprompted review
Reply from Groupia
Hi Emma!
Thank you so much for the 5-star review! ⭐
We are glad to hear you enjoyed booking a hen party with us! 🥳
We wish you an amazing time on the hen weekend - let us know how it all goes as we love hearing from our hens! 😊
The Groupia Team
Absolutely amazing service
Absolutely amazing service, Vicki was always so prompt with replies and nothing was too much trouble!! I’m thrilled!
March 13, 2025
Unprompted review
Reply from Groupia
Hi Victoria!
Thank you so much for the 5-star review! ⭐
We're really happy to hear that you've had a positive experience booking with us, and we'll pass your lovely feedback over to Vicki! 😊
Hope you have an amazing weekend ahead! 🥰
The Groupia Team
Only just pass the initial booking…
Only just pass the initial booking stage for a Hen weekend but so far so good! Luke was very quick to respond and make changes to the initial quote.
I will review again once I have been on the Hen!
March 3, 2025
Unprompted review
Reply from Groupia
Hi Shelley!
Thank you so much for the five-star review! 🤩
We're happy to hear that you've had an easy time booking your hen do with Luke's help! 🤗
Hope you enjoy the party - let us know how it all goes as we'd love to hear all about it! 🥳
The Groupia Team
Fantastic hen do planning experience
This is my first time planning a hen do and Groupia was immensely helpful.
The package prices are reasonable, responses are very quick and adjusting the initial package is easy. I would thoroughly recommend.
March 5, 2025
Unprompted review
Reply from Groupia
Hi Mayurika!
Thank you so much for the 5-star review and recommendation! ⭐
We're so happy to hear that you've had an easy time booking and customising one of our packages. 🤗
Hope you have loads of fun at the hen party - let us know how it all goes! 🎉
The Groupia Team
Wonderful experience and all was very…
Wonderful experience and all was very straightforward would highly recommend especially for bigger groups make life alot easier.
February 28, 2025
Unprompted review
Reply from Groupia
Hi Helen!
Thank you so much for the 5-star review and recommendation! ⭐
It's great to hear that you've had an easy time booking your party with us. 😊
We hope you have a wonderful rest of your week! 🌞
The Groupia Team
I’ll definitely use Groupia again…
I’ll definitely use Groupia again it took all the stress of chasing 34 hens for payments out! All the events were so fun and I never would have found them by myself. Vicki was amazing also she was so helpful and got back to my messages so fast. Any question or concern I had she sorted it out. Thanks so much.
Sarah
February 28, 2025
Unprompted review
Reply from Groupia
Hi Sarah!
Thank you for taking the time to leave us another 5-star review! ⭐
We are so happy to hear that your event was a success and we can't wait to share your feedback with Vicki! 🤩
Our team wishes you a fantastic rest of your week, and we hope to see you back again soon for your next celebration! 🎉
The Groupia Team
Well organised
Well organised, everything made easy for me to book my daughter’s hen party .
March 3, 2025
Unprompted review
Reply from Groupia
Hi Jayne!
Thank you so much for the 5-star review! ⭐
And thank you for trusting us to organise your daughter's hen party! 🥰
Our teams will be on hand if you have any questions so don't hesitate to contact them should anything come up. 😊
We hope you have a wonderful rest of your week! 🤗
Team Groupia
Reply from Groupia
Hi Emma!
Thank you so much for the 5-star review! ⭐
We're glad to hear that we've been able to help you with your event. 😊
We hope you have a wonderful rest of your week! 🍸
The Groupia Team
Great experience with the help from…
Great experience with the help from Luke so far booking a hen do!
February 24, 2025
Unprompted review
Reply from Groupia
Hi Olivia!
Thank you so much for the 5-star review! ⭐
We're happy to hear that you've had a great time booking your hen do with Luke's help. 🤩
Give us a shout if you have any questions about your event - you know where to find us! 🤗
The Groupia Team
Great communication
Great speedy communication and helpful advice!
February 18, 2025
Unprompted review
Reply from Groupia
Hi LJ!
Thank you for the 5-star review! ⭐
We're glad to hear that you've found our services helpful. 😊
Hope you have a fantastic rest of your week! 😎
The Groupia Team
I wish I could rate our experience higher!
I wish I could rate our experience higher if it was an option! I have never organised a hen do before, when I looked myself the prices were extortionate and hard to book. Niamh at Gohen made it 1000% easier. Took our notes into consideration, let me know about 3/4 times in a row with questions I kept forgetting to ask and made it as easy as possible. So grateful we had her help!
February 13, 2025
Unprompted review
Reply from Groupia
Hi Shannon!
Thank you for the 5-star review! 😊
We're really happy to hear that you were able to organise the hen do easily thanks to Niamh! 🤩
We'll make sure to let her know she is a star! ⭐
Hope you have a fantastic weekend ahead! 🥰
The Groupia Team
Tom and Natalie super stars
Tom and Natalie have both been amazing. They have answered all my questions and have changed the details for me multiple times without hesitation. I was having a difficult time arranging the hen on my own and they have taken the stress out of planning. The advice they have given has been brilliant and I could not ask for better customer service. Thank you both for all your help.
February 6, 2025
Unprompted review
Reply from Groupia
Hi Amy!
Thank you so much for leaving such an amazing 5* review for Tom and Natalie! ⭐
We're glad to hear that they helped you take the stress out of planning a hen do and were able to give you helpful advice. 🥳
Hope you have a wonderful weekend! 😊
The Groupia Team
Niamh was fabulous
Niamh was fabulous. She made the stresses and issues that come with booking a hen go away. Thanks so much for all you have done and showing calm and patience. Excellent.
February 3, 2025
Unprompted review
Reply from Groupia
Hello there!
Thank you so much for leaving a 5-star review for Niamh! ⭐
We'll make sure to pass your kind comments over to her! 🤗
Hope you have a fantastic weekend ahead! 😊
The Groupia Team
Awful customer service
1 star is too much for the service I have received. I have been planning my own hen do, I spoke with Tom on several occasions about what I wanted to plan etc. He found me a house to suit but I queried the location on a number of occasions as it wasn't in my desired destination, to be reassured that it was only 20/25 mins away in a taxi/uber on different occasions. I queried the location again and Natalie told me it was 45/50 mins.
After several emails back and forward and no new accommodation available for my required dates I had no choice but to cancel my booking. Unfortunately they aren't honouring a full refund, I feel this is very unfair as this mess up with the booking isn't my fault. I explicitly expressed my wishes and don't feel they were fulfilled and now resulting in a stressed out bride with no hen do and money lost! I wouldn't recommend you, your customer service is extremely poor and your attention to detail is even worse. If you want your requests to not be listened to book with Groupia
February 5, 2025
Unprompted review
Reply from Groupia
Hi Laura,
Thank you for taking the time to share your feedback – we’re sorry to hear that you had a disappointing experience with us.
After reviewing all correspondence between you and our team, we can see that, initially, Tom estimated the property was about 25 minutes from Bristol. However, in a later phone call, he corrected this information, clarifying that it is 16 miles away and that travel time could range from 30 minutes to an hour depending on traffic and the time of day. The property's distance from the city centre was also clearly stated on our website, your quote, and your booking confirmation. Additionally, it was referenced in your phone conversations with Tom, where you acknowledged an understanding of the travel time.
On the same call, Tom also offered an alternative property just 8 miles from the city centre. You presented both options to your group, and they ultimately chose Wellow Farmhouse due to its outdoor space and hot tub. Tom reconfirmed this choice with you, at which point you assured him that you were aware of the distance and had planned to pre-book taxis accordingly. Since this was all discussed before securing your deposit, we proceeded under the assumption that you were happy with the chosen property.
Your booking was confirmed in April last year with a deposit paid to secure the dates. When concerns about the distance were recently raised, it was explained that, as this had been discussed prior to booking, standard cancellation terms would apply. We understand that you have since opted to cancel, and your Event Manager has processed this in accordance with our terms and conditions.
We also see that we spoke with both you and your partner yesterday to reiterate this policy. Additionally, we advised that if you wish to reinstate your booking, we would be happy to liaise with the property manager to see if your deposit can be reinstated. However, as the property is currently available for resale and the dates coincide with a bank holiday, we recommend reaching out as soon as possible if you’d like to proceed.
We hope this helps provide some clarity. Once again, we’re sorry that your experience has not met expectations, and please don’t hesitate to contact us if you wish to reinstate your booking.
The Groupia Team.
Emily was absolutely fantastic she…
Emily was absolutely fantastic she answered all of my questions ( and there was a lot ) in a very timely manner I was never left waiting. Website is super easy to use and so easy so switch and change your mind to get a new quote.
February 5, 2025
Unprompted review
Reply from Groupia
Hi Katie!
Thank you so much for the positive review! 😊
We are glad to hear that you found our website easy to navigate and that you're happy with our services! 🤩
Hope you have a fantastic weekend! 🍸
The Groupia Team
Great company, super easy!
I was unsure about using a company, thinking I could organise a Barcelona Hen party without help but I'm soooo glad I used these guys! Niamh was patient and put up with all my questions and the girls and I are looking forward to our trip. The costs and options were great and saves me sooo much hassle.
February 1, 2025
Unprompted review
Reply from Groupia
Hi Sara!
Thank you so much for the 5-star review! ⭐
We are super happy to hear that Niamh was able to help you organise a hassle-free Barcelona hen! 🤩
We wish you a fantastic time in Barca - let us know how it all goes, as we love hearing from our hens! 🤗
The Groupia Team
Emily has been so helpful and…
Emily has been so helpful and understanding!
January 29, 2025
Unprompted review
Reply from Groupia
Hi Elland!
Thank you so much for the 5-star review! ⭐
We are happy to hear that you're pleased with our services. 😊
We'll pass your positive feedback over to Emily and look forward to organising your event! 🥳
Have a wonderful rest of your week! 🤗
The Groupia Team
Extremely disappointed
I’m extremely disappointed with my experience so far with my current booking. It seems care more about their commission then customers. This was supposed to be a "stress-free" booking process, but it’s been anything but that. I booked based on their description on their website, which clearly advertised the activity as a “daytime” experience. Now, I’m being told that the only alternative option is significantly more expensive and that if I want to proceed with this then I need to pay the difference.. but why should I have to pay extra for something that aligns with what was originally promised?
On top of that, I find the lack of venue information until 3-4 weeks before the event incredibly unhelpful. This isn’t what I expected from a service that’s supposed to make things easier.
I booked with the hope of an organised and smooth experience, but I’m left feeling let down and frustrated. I wouldn’t recommend this to anyone expecting a hassle free process.
January 24, 2025
Unprompted review
Reply from Groupia
Hi Jade,
Thank you for taking the time to leave us feedback – we’re sorry to hear you’ve had a disappointing experience with us. We understand your frustrations regarding the timing of the cruise and how the confusion around the "daytime" label caused disappointment, however, our 17:00 pm sailing time is generally considered a daytime activity in Marbella as 17:00 pm is still within daylight hours in the region. We do understand that perceptions of “daytime” can vary – we apologise if this didn’t align with your expectations.
When you reached out regarding an earlier time, your Event Manager Sophie did her best to assist. As explained, earlier slots are often part of private charters, which come with a higher price due to their exclusivity, so that was the reason we couldn't easily adjust the booking at that time. However, after reviewing available options with our team, we’re happy to have found another public cruise for you, and Sophie has successfully moved your reservation to their 13:00 pm sail. We’re glad to hear that you're now satisfied with this change!
We’d also like to clarify that we provide final venue details, including exact times, 3-4 weeks before the event, as this depends on factors like group size, any time changes requested and final schedule confirmations from our agents. This is part of our standard practice and is explained prior to anyone committing a deposit payment.
We genuinely appreciate your understanding and are thrilled that we were able to make things right for you.
We hope you have a fantastic time on your Marbella hen!
The Groupia Team!
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