Group Retreats Reviews 

502
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, including comfortable beds, well-equipped kitchens, and spacious properties ideal for large gatherings. Many enjoyed the hot tubs, swimming pools, games rooms, and tennis courts, highlighting the diverse amenities. The high standard of cleanliness and beautiful, well-maintained grounds were frequently mentioned, contributing to memorable stays. Locations are often described as beautiful and peaceful, with easy access to local attractions. Customers appreciated the helpful and responsive staff, including caretakers, who ensured a smooth experience. Properties often exceeded expectations, offering a high-quality experience with thoughtful touches like welcome hampers, making holidays truly special.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the stunning properties, spaciousness, and... See more

Location

People report positive experiences with location, often highlighting beautiful surroundings and peaceful... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the properties as beautiful,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers creating special memories and having amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gardener's Cottage is a perfect weekend getaway in beautiful surroundings for peace and quiet. Great location, easy walk to the high Street for dinner or along the river. Great for watching wi... See more

Company replied

Rated 5 out of 5 stars

We’re a party of 26 ranging from 91 years to 9 weeks old and all had a fantastic stay at Ashfield Farm Place. The house is huge, full of character with a rabbit warren of rooms, well equipped with 2 d... See more

Company replied

Rated 5 out of 5 stars

Booked Old Lakenham for three nights to celebrate my 60th birthday with 24 friends, and loved every minute, the house exceeding all our expectations. Just 50 minutes from London, it's the perfect part... See more

Company replied

Rated 5 out of 5 stars

Took all the family to celebrate my 70th birthday to Ashfield Place Farm in Suffolk. Amazing property with a lovely swimming pool, tennis court and acres of land for kids and dogs. The property was... See more

Company replied


Company details

  1. Holiday Home
  2. Holiday Accommodation Service
  3. Luxury Hotel

Written by the company

Group Retreats provides large-group high-end accommodation in unique and beautiful country houses. Recognising that large groups often struggle to find appropriate accommodation and that luxury housing for such groups was in short supply, we set out to find the perfect country homes for our customers to enjoy. Our vision is not only to provide your group with a comfortable stay, but to give you an unforgettable experience of staying in a quintessential English country home. You will discover unique settings for a family break, corporate function or a milestone celebration; which you can enjoy in your own way. Typically, our properties are large historic listed buildings with extensive grounds and beautiful gardens. Swimming pools and spas are features in most of our places, along with games rooms packed with snooker, pool and other games. Our properties are generally in quiet, isolated locations, surrounded by countryside – perfect for exploring. At Group Retreats we can help you plan an unforgettable trip.


Contact info

4.8

Excellent

TrustScore 5 out of 5

502 reviews

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4.8

All reviews

(502)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Olive Cottage

We enjoyed a wonderful weekend at Olive Cottage, celebrating our golden wedding anniversary with all of the family. There were 11 of us altogether and there was plenty of room for the children to play and the adults to relax in the evening. The hot tub was a great 0success!

April 18, 2025
Unprompted review
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Reply from Group Retreats

Hi,

Thank you so much for your positive words! We hope to welcome you back for your next milestone wedding anniversary, or even before that!

Kind Regards,

Phil

Rated 4 out of 5 stars

Family Easter weekend.

We had a wonderful family getaway this Easter weekend. Some issues with the hot tub which was a shame but currently being investigated. Wonderful property with plenty of space and excellent amenities.

April 19, 2025
Unprompted review
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Reply from Group Retreats

Dear Anjali,

Thank you for your review! We're sorry you had some issues, however we hope to welcome you back to any of our properties in the future and show you it was a one off occurrence!

Kind Regards,

Phil

Rated 5 out of 5 stars

Great place and really enjoyed the…

Great place and really enjoyed the hamper with the goodies. We only used three of the bed rooms and it might be even better with a bigger group.

April 16, 2025
Unprompted review
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Reply from Group Retreats

Dear Adhiraj,

Thank you for your positive words! We look forward to welcoming you back soon!

Kind Regards,

Phil

Rated 5 out of 5 stars

Family Easter get away

We had a fantastic time. It was a family Easter get away 18 of us for 2 nights at the saham Grove Hall. We all loved the house was spacious, very clean and a really equipped kitchen.we enjoyed the hot tub, pool and played games in the garden. We planning to go again next year 2026. Definitely recommend.

April 16, 2025
Unprompted review
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Reply from Group Retreats

Dear Blessing,

Thank you for your lovely words! We loved having you stay at Saham Grove Hall, and look forward to welcoming you back to any of our properties in the future!

Kind Regards,

Phil

Rated 5 out of 5 stars

Beautiful place to stay

We had a lovely stay. The house was perfect for 21 people. The views and the garden were beautiful. We would Definitely recommend it .

April 12, 2025
Unprompted review
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Reply from Group Retreats

Dear Mrs Austin,

Thank you for your kind review! I'm glad you enjoyed the views and the garden, we do pride ourselves on the environment outside our properties as well as the decor inside!

We look forward to welcoming you back in the future!

Kind Regards,

Phil

Rated 5 out of 5 stars

Highly recommend Group Retreats & Abbey House

There was a group of 25 girls who stayed at Abbey House for a hen do last weekend. I couldn’t recommend it or Group Retreats any more. The house was amazing and extremely well equipped and the communication throughout from Group Retreats was great. Highly recommend!

April 11, 2025
Unprompted review
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Reply from Group Retreats

Dear Imogen,

Thank you for your lovely review! We are glad you had such a great experience, and hope to see you again in the future!

Kind Regards,

Phil

Rated 4 out of 5 stars

Fabulous Family stay at Alward House

What a wonderful weekend we have just had at Alward House near Salisbury. A beautiful house with stunning grounds & views. 23 of us from 6 months to 91 years old had a great stay. Loads of room for us all, spacious living areas, really well maintained and stocked with crockery and everything you can think of that you'll need. The heated outdoor swimming pool, hot tub, tennis court and table tennis table all just a short walk away kept everyone entertained. Ross the caretaker manager was really friendly & helpful particularly when a power cut knocked the gas out a couple of times - this being the only reason knocked down to 4 stars instead of 5. A truly memorable family weekend.

April 11, 2025
Unprompted review
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Reply from Group Retreats

Dear Julie,

Thank you for your kind words, and apologies for the issue you had with the gas being knocked out by the power cut!

We hope to see you again in the future!

Kind Regards,

Phil

Rated 5 out of 5 stars

Daughters hen do…

Just returned from a 2 night stay at glentworth hall for my daughters hen party with 19 girls What a fantastic place so much space lounges,cinema room games room,dining room and the most well equipped kitchen I've every seen we didn't want for anything. The bedrooms were very grand and the whole place was immaculately clean. Stuart the caretaker was super helpful when we had a slight problem with the projector but soon sorted it out and was very friendly throughout. The outside space was well kept and great especially for our old style sports day. The swim pool was a great bonus. Everyone was happy and complimented the whole weekend. Would definitely look at group retreats first when looking to book a large party get together again their communications were spot on.

April 11, 2025
Unprompted review
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Reply from Group Retreats

Dear Linda,

Thank you for your review! I am so glad your family had such a lovely time, & I will pass on your thanks to Stuart!

We look forward to welcoming you back soon!

Kind Regards,

Phil

Rated 5 out of 5 stars

Definitely recommend Saham Grove Hall.l…

An amazing house with wonderful grounds. Saham Grove Hall is an ideal accommodation for large groups of people wanting to spend time together. Everything was spotlessly clean, the house including bedrooms is spacious and the facilities - snooker table, outdoor pool, hot tub and tennis courts are ideal for a break away together.

April 4, 2025
Unprompted review
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Reply from Group Retreats

Dear Janet,

Thank you for your lovely review! We look forward to welcoming you back in the future to any of our properties!

Phil

Rated 5 out of 5 stars

Had an amazing time At Alward house

Had an amazing time At Alward house. F The facility’s and the house were absolutely stunning maintained to a very high standard. Met the caretaker Dwayne who was great he showed us everything we had questions about. We had a great company get together thank you

April 2, 2025
Unprompted review
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Reply from Group Retreats

Dear Adam,

Thank you for your lovely review.

I'm pleased to hear that Duane was a great help during your stay at the property, and that you enjoyed your time there.

I hope to be able to welcome you back in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

Family Break

Just enjoyed a great family stay at Castle Eden.
Group Retreats made the booking & check in process hassle free.
Venue was as expected, clean, tidy & well equipped with everything we needed.
I have no hesitation in recommending booking stay with Group Retreats

March 5, 2025
Unprompted review
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Reply from Group Retreats

Dear Lindsay,

Thank you for your very kind review of your time at Castle Eden.

It's great to hear that the service you were priced with from the officer team ensured a seamless booking, and that you and everything you needed at the property.

I hope to be able to welcome you back to Castle Eden or another of our properties again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

Stay at Eden Castle

Myself and a large group of friends stayed at Castle Eden for the weekend. The house was beautiful. It made a fabulous venue for us to relax in and have a weekend of fun activities. The building was generous in space and character and had so many multifunctional rooms which made the stay successful. Everyone commented on the beautiful house and grounds. It would be a pleasure to return one day in the future.

March 14, 2025
Unprompted review
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Reply from Group Retreats

Dear Jamie,

Many thanks for the lovely review! It was a pleasure to host you & your guests, and we look forward to welcoming you back to any of our properties in the future!

Kind Regards,

Phil

Rated 5 out of 5 stars

Fawley Court in Hereford…

We stayed in Fawley Court in Hereford and the place was wonderful, in particular the hot tub and pool! It met our needs and we had a wonderful 2 night stay. Group Retreats were great to deal with throughout.

March 3, 2025
Unprompted review
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Reply from Group Retreats

Dear Erika,

Thank you for your kind review of your time at Fawley Court.

I'm so pleased to hear that you made great use of the facilities during your stay, and found the customer service was of a good standard.

We would love to welcome you back to Fawley Court or one of our other properties again in the future.

Kind Regards

Lia

Rated 5 out of 5 stars

Golden Jubilee Weekend (Surprise 50th)

When booking such a large property for so many friends I was nervous that something would disappoint. All i can say is wow. Nothing disappointed. In fact all my expectations were exceeded in every way. It was clear that this was going to be the case from the communication from Group retreats but i was still nervous.

All the details have been thought through properly at the property and our caretaker "Stu" was exceptional answering our silly questions.

I would certainly be looking through there portfolio of properties again if i was booking another weekend for so many friends

March 1, 2025
Unprompted review
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Reply from Group Retreats

Dear Mr Rooke,

We are so pleased you had a lovely time at Glentworth Manor! I will pass your thanks to Stuart, and we absolutely look forward to welcoming you back to any of our properties in the future!

Kind Regards,

Phil

Rated 5 out of 5 stars

Saham Grove Hall

We had a fantastic stay at Saham Grove Hall for my wife's 50th birthday weekend. Sleeping over 20 people, the house is huge and rooms and facilities were excellent that catered for all ages with the games room, hot tub and tennis court keeping the children occupied. We self-catered and the kitchen had all essentials required and we wanted for nothing.

The only gripe we had was that a local walkable pub would’ve made the experience perfect instead of the 20 minute car journey to the nearest town. First world problems I know!!

The weekend was made easy to book and I found Nicola at GR very helpful and easy to speak to. Many thanks to GR for your help.

The large group we had are already in discussions to return in future and maybe make it an annual gathering. Highly recommended!

March 1, 2025
Unprompted review
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Reply from Group Retreats

Dear Mr O'Dowd,

Thank you so much for your kind words! We are so glad you had a wonderful time, and look forward to welcoming you and you party back to any of our venues! I will pass on your feedback to Nicola, I'm sure she will be pleased with your praise!

Kind Regards,

Phil

Rated 5 out of 5 stars

Ashfield Place Farm

We had the most fabulous time at Ashfield Place Farm. It was easy to book and I was kept fully informed and up to date. The caretaker on site was so helpful and supportive. I truly recommend this place and hopefully one day we'll be able to go again.

February 22, 2025
Unprompted review
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Reply from Group Retreats

Hi,

Thank you so much! I have passed on your message to the caretakers and our office team. We hope to see you again another time at any of our properties!

Kind Regards,

Phil

Rated 5 out of 5 stars

The stay was for a church retreat for 3…

The stay was for a church retreat for 3 nights 4 days. The house was big enough for 30 people adults and children. We had self catering and the kitchen was well equipped with all essentials. I am definitely coming back! Thank you to the team for their professionalism and ensuring the stay was a smooth transition from the checkin and check out.

February 18, 2025
Unprompted review
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Reply from Group Retreats

Dear Rosalie,

Thank you for your lovely words! We look forward to welcoming you back at any of our properties in the future!

Kind Regards,

Phil

Rated 5 out of 5 stars

Absolutely sensational stay

Absolutely sensational stay, cannot recommend enough. The quality of maintenance on the property, from the pool to the bedroom and communal areas, definitely a place I have and will recommend. Great facilities for families, friends and all the above. The attention to detail and maintenance of the place is exceptional, and I really have nothing negative to say about the place apart from I wish I owned the place lol.

February 18, 2025
Unprompted review
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Reply from Group Retreats

Thank you for your lovely words! We are so glad you enjoyed your stay, and look forward to welcoming you back in the near future!

Kind Regards,

Phil

Rated 5 out of 5 stars

A Truly Magical Stay at Fawley Court

A Truly Magical Stay at Fawley Court – A Perfect Family Retreat

From the moment we arrived at Fawley Court, we knew we were in for something special. Our family of thirty—adults and children alike—spent three unforgettable days in this breathtaking country house, and it exceeded every expectation.

The house itself is nothing short of spectacular. Steeped in history yet beautifully maintained, it offered the perfect blend of old-world charm and modern comfort. The rooms were spacious, elegant, and inviting, with stunning views of the surrounding countryside. Every detail, from the luxurious furnishings to the warm, welcoming atmosphere, made us feel instantly at home.

The facilities were simply outstanding. The grand dining room became the heart of our gatherings, where we shared delicious meals in a setting that felt like something out of a period drama. The fully equipped kitchen made it easy to cater for our large group, and the staff ensured everything was seamless.

The swimming pool and spa area were a real highlight. there was nothing better than unwinding in the heated pool or relaxing in the jacuzzi. The children were in their element, running freely through the gardens, while the adults enjoyed peaceful walks and moments of quiet reflection in the serene surroundings.

The grounds themselves are magnificent—expansive, beautifully landscaped, and full of hidden gems waiting to be discovered. Whether we were enjoying morning coffee on the terrace or simply taking in the fresh country air, every moment felt like a privilege.

What truly set this experience apart was the sense of togetherness Fawley Court fostered. It was more than just a stay—it was a chance for our family to reconnect, laugh, and create lifelong memories in the most perfect setting imaginable.

A huge thank you to Group Retreats for making this experience so seamless and special. If you’re looking for an extraordinary retreat for a large group, look no further. We will cherish our time here forever and can’t wait to return.

February 19, 2025
Unprompted review
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Reply from Group Retreats

Dear M,

Thank you for your lovely review! Fawley Court is a stunning place, one of the jewels in the Group Retreats crown, and we are so glad you and your family enjoyed it so much!

I have fed back your review to the team who manage the property, and they pass on their thanks as well!

We look forward to seeing you again soon at any of our properties!

Kind Regards,

Phil

Rated 2 out of 5 stars

The castle Hartlepool

The castle is very grand and the surroundings are stunning . We stayed over Christmas so had a lovely time as a family .

There are alot of positives and unfortunately a few negatives .
We were charged 3 times the price of a normal stay with a cost of £9036 for 5 days. Therefore at this price are expectations were pretty high.
The castle needs alot of TLC , whilst most of the rooms were wonderful . On arrival there were dead flies ( or dying flies ) in all the rooms on the first floor . It appears there was a issue with cluster flies . This was consistent throught the stay . Room 9 was filthy, stains on floor and walls , badly maintained and the mattresses were old and springy . Room 5 mattress sloped down and had another one underneath that was broken. Enamel on the lovely baths had peeled off and 3 of the showers weren't working . One leaked out , one never got hot and the other needed the head replacing . The downstairs was freezing but upstairs super hot . we had to buy my mum and electric blanket to stay warm downstairs !! The Microwave wasnt working
, the food in the fridges froze some if the food which was a nightmare trying to cook on Christmas day !! No washing machine as advertised and the sauna didnt work although we chopped wood to use it that way. The hot tub and sauna are outside , there is a door that leads from the conservatory which was also unuseable due to the roof falling in . This meant you had to walk outside and around to access these . Unfortunately it was pitch black as no lighting ! The caretaker was lovely and tried his best to support . He replaced the Microwave and washing machine a few days later . Although it wasn't the best as one if the kids had been sick on the first night so I had to wash the sheets in the bath. The pool table had no working cues so we had to go out and buy some . The tv and Xbox didn't have leads so the kids couldn't use those . Only one TV throughout and WiFi is terrible . We raised all of this mostly on the first day and the caretaker advised that group retreats advised us to flip the mattresses and there nothing they could do . They flatly denied this when I spoke to them . Whilst the castle has some great features and is huge , the response re a complaint was why I give them 2 stars . Whilst they acknowledged some if the issues , the response was condescending and implied that we were making it up as no guests before or after have had these issues . Customer relations needs alot of work , I don't ever complain about anything but it was duely warranted on this occasion ..I sent in videos and photos to reflect my concerns . I was worried as I have seen other reviews where they have refused to give deposits back . To be honest we left the castle cleaner than when we arrived.
We didn't have any issues with this being refunded .
In a snapshot group retreats need to work on there customer service skills and take some accountability instead of reacting it back when there are issues . Although the team leader who I spoke to about the response to the complaint was lovely and tried to be as accommodating as she could .

December 25, 2024
Unprompted review
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Reply from Group Retreats

Dear Eleanor,

I would firstly like to apologise for the inconveniences you faced during your time at The Castle.

We regret that some areas of the property were not up to our usual high standard upon your arrival, and as a result of this we have taken steps to ensure that your points will be rectified immediately.

I am pleased that the caretaker was able to help where he could with replacing the microwave and the washing machine, I will pass on your thanks to him.

It is unfortunate that you were not notified that the palm room was inaccessible during your stay due to the maintenance needed, and we do apologise for this miscommunication. However, it was necessary to close the room off to guests until we can have the much needed repairs done.

We pride ourselves on the high standard of Customer Service we provide at Group Retreats, and you can see from previous reviews that this is usually the case. Therefore I am sorry you feel we fell short of this when dealing with your complaint. We have since looked into this, and I believe a member of our team has spoken to you about this separately.

We take all feedback seriously and appreciate your comments.

Kind Regards

Group Retreats

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