Group Retreats Reviews 

Sorry it’s taken so long to write my review of Glentworth Hall.

Wow what can I say? Truly amazing!

We had a late family Christmas get together 3rd Jan - 6th Jan. I was a bit anxious about what I might be missing in the kitchen to cook the Christmas dinner. I contacted Group retreats and the lady I spoke to reassured me that I did not need to worry the kitchen was fully equipped with everything you could imagine, and she had first hand experience of staying there. She was right I didn’t need to worry at all.

We were a party of 14 range of ages from 20’s to 70’s. All the facilities suited our needs from the lovely quiet lounge to the cinema and games room. The hot tub was so big it was amazing.

We hosted our own murder mystery and the dining room was the perfect setting. I cannot express how much everyone of us loved Glentworth Hall.

A special mention to Stuart who was extremely helpful and friendly. Thank you

I have since recommended group retreats to my work colleagues who loved my photos.

We felt like royalty in such a wonderful setting. Keeping up the Christmas trees was a wonderful touch. Would definitely look to book again.
Thank you

Fantastic and direct customer support. Fantastic and smooth checkin instructions. The place was wonderful clean and as advertised. Very professional!

What a weekend!
We had a fantastic weekend celebrating my wife's 40th birthday at a Group Retreats location (Fawley Court) just south of Hereford. The property was exceptional - everything that it was advertised to be and worked perfectly for our large group (40 people). The swimming pool at Fawley Court was particularly great for everyone.
Group Retreats made it so easy to book and worked with us on specific details for our stay. The onsite caretaker was excellent and made us really feel at ease during check out. Thank you so much - we will definitely be using Group Retreats again!

We had amazing weekend away in Country side, the place was very clean, well presented and had everything we needed, having a Jacuzzi was a bonus. Would definitely stay again

Fantastic accommodation and fantastic service.

Our extended family group had a wonderful time staying at Abbey House on the Audley End Estate. This is a beautiful historic house set in the even more historic and fascinating Audley End Estate. Everything was provided to make our stay comfortable and the house was cosy and warm despite the snowy weather. The customer service from Group Retreats was very good too so I recommend booking with them, and staying at Abbey House in particular.

Our stay at Group Retreats' property has been nothing short of amazing. The entire experience was incredibly effortless and stress-free thanks to the thorough care and attention provided by the Group Retreats team. It was clear that every detail had been carefully thought out to ensure our comfort and enjoyment. The property itself was beautiful and well-maintained, making our stay even more delightful. We are extremely pleased with our experience and grateful for the exceptional service we received. We can't wait to book with Group Retreats again in the future.

We booked a stay at Glentworth Manor over new year and we had a fabulous time! Group retreats were great in their communication and customer service, Stuart the caretaker was extremely helpful and attentive during our stay. The only thing that could possibly be improved were the showers but the jacuzzi bath more than made up for it!

Good stay at Glentworth Hall, a couple issues like any place but were resolved immediately.

We stayed in caer beris manor for the new years celebrations with family , we all had a fabulous time and have rebooked for next year , couldn’t fault anything at all fabulous manor in beautiful grounds.
Everything was there that we needed for a Enjoyable stay , big shout out for Andy the caretaker he made sure we happy and was always on hand if we needed him , but left us to enjoy ourselves . Thank you

I booked a trip to Stables Cottage between Christmas and New Years. Easy to follow instructions got us there without and problem. The house is compact, but very comfortable and we all enjoyed a couple of days in the cosiness by the fire and in the hot tub.
It is proper old-fashioned customer service at Group Retreats; there was always someone to speak to at the end of the phone when booking. Very good, many thanks.

Disrespectful

Just to clear up some issues with Group Retreats! Before anyone says they don’t understand the negative reviews. Please read the entire review.

They do not email back after sending numerous emails with proof was not caused buy us. Fact
They have retained full deposit when they said they will check the ‘damages’ cost yet they have ghosted every email and kept the full amount. Fact
When asked for extra duvets we was rejected however the manager mentioned in a call after that they have enough available all we have to do is contact the care taker! When we said we did he backtracked saying oh you should have mentioned it before. Yet other reviews mentioned how they were provided with extra bedding. Maybe it was just our name we don’t get the special treatment?
Also worth mentioning reviews all of sudden highlighting how good is the caretaker? Funny how we complained about him, they’re positive ones maybe we don’t fit the profile to be helped.

The manager also mentioned they never had any complaints about pressure of showers however the caretaker said on text the pressure is low! Again lying and a Fact!

They posted the same generic reply on reviews yet they can’t email back?? Also funny enough they replied some reviews who weren’t even part of our group. I guess if the shoe fits for them or shall I say the name.
All of a sudden there in an influx of positive reviews all at the same time. These are not organic! Don’t believe the positive reviews. There is a pattern watch out.

This is not the first time booking with them. We went to Fawley court where the Wi-Fi was shoddy the house was cold. We didn’t leave any reviews with it being a small business but overall the stay was good. Hence we booked again as we didn’t think they should have be held accountable for things out of their control (questionable now).
They claim 0.28% is the only time they took a full deposit yet they failed to mention the times they have deducted £100 for a wine stain or when they took extra £250 for cleaning charge from a deposit. That’s the one you know about on these reviews!
Watch out for the careful wording on their replies.
For a family gathering I guess this ‘family owned business’ who is worth probably millions won’t bat a eyelid when they take £2000 it’s probably pocket change for them yet they quick to penalise the smaller person.
When we raised the complaint the Manager was dismissive of when we protested about the alleged damage.

If you do book with group retreats we strongly recommend to capture any damage ASAP and let them know before they pin it on you. That’s the sad reality.

Overall experience has been shocking. Seems as though the only reply we get is through trust pilot. We tried to resolve this before any reviews were put on. But with their denial and lack of response, people should be warned.
We will not comment on the matter further all it is had done is caused mental anguish and stress and dampened the whole experience, I just hope they do the right thing.

Absolutely great experience

I stayed at Timberley Farm for a pre Christmas get together, it was the best weekend we could have had. Amazing house with everything we needed including fabulous Christmas decorations with a super large tree!
I’d love to return some day.

We had a brilliant weekend away with all the family! We stayed at Glentworth Hall just before Christmas as a family get together. The house was well-equipped with everything needed to cook a large meal for 22 people. Lots of space for the whole family to enjoy, and share. We will be booking again. Thank you :)

Great stay in the amazing mansion
Timberley farm

Had an amazing stay. The property was perfect for a big family gathering to celebrate my father’s 60th birthday. The house was beautiful and very clean and tidy.

Recently stayed at Fawley Court for a large family gathering. The building was absolutely stunning and we had an amazing time. We will be sure to stay again.

We stayed at Abbey House for a family get together and it was flawless from start to finish! The building is absolutely beautiful and has amazing facilities and Group Retreats customer services is great, all of our question were answered and they were really helpful. Can’t wait to book again next year!

Recently booked Fawley Court for a family 80th Birthday celebration. Fantastic accommodation with a large banquet hall with ample space for our party of 30. Electric car chargers were a bonus.

Wonderful break with family!

We booked as a central meeting point for our family to spend NY together and the property did not disappoint!

Communication was exceptional from start to finish and the Group Retreats team were fantastic - their local knowledge and “things to do” tips were greatly appreciated travelling with small children! Everyone should experience the luxury of one of their houses! I can’t wait to come back in the summer! Thank you!