Gumtree Reviews 407

They’ve changed my name on my account without my permission, the date I’ve joined, messaged customer services to get that sorted and they never bothered replying to me. I’m in a process of deleting my account if I can ever get an email from them to reset my password. They have now also blocked me on online chat, what a joke.

I placed a add they took the money then took it off I had to try chatting it bot it took 3 hours to get put back on then a week later they took it off again I asked on messages because no one would talk on the phone That’s a joke in it’s self
What did it say for you to remove it
Still no one will call or send me a complaints form I won’t even use them again it’s a disgusting way to treat customers they get away with just keeping your money

I have used gumtree for years on & off without any problems , yesterday and today i have tried to place an advert . Both times they have been rejected and they were going to message me why they cancelled them and yet still waiting for a reason , Don`t think i will bother trying yet again i`m just glad i didn`t pay for the advert to be boosted .

A joke of app, platform and company! Very unsafe un regards to handeling personal data! Avoid!

Gumtree really need to up their game when it comes to reporting time wasters and individuals who message obscenities. Had a buyer who seemed ok and agreed to call in the evening, only for me to receive a message early evening asking me if I’d like a “B*** J** when they call to collect. Needless to say I blocked this parasite but unfortunately they have my address. Tried to report this but when clicked on their name..my name came up. How do I report this Pervert and stop them from intimidating others.

I have tried to put items up for sale and I keep being notified that it has been listed, but it never has been , if it's not going to be listed then I am being told lies , as you say it is now listed , again , today I tried to list a lamp , yes it is now listed ,,,,,,,,, NO , it's not !! Is Gumtree a real site. ?

I tried to deactivate my account today without any success 3 times !

On each occasion I pressed the DEACTIVATE button on the message they sent me and was told OOPs and shown a cat with a tie! Really this is not a joke- at least I don't find it mildly amusing.

It also states this page does not exist !
SO IT APPEARS YOU CANT CLOSE YOUR ACCOUNT

I posted a few items on Gumtree, I had a response to buy an item, they wanted my bank details for deposit but they also asked for my bank balance which set the alarm bells so I rang my bank and cancelled my card, so please be aware, I also took down all my items from the site.

I'm absolutely appalled by Gumtree's unprofessional and arbitrary behavior in handling user accounts. I had a paid account with them, which I believed would ensure better service and support. However, my experience has been nothing short of a nightmare.

Out of the blue, Gumtree decided to terminate my paid account without providing a shred of evidence to support their decision. I had been a loyal user, and it's beyond comprehension that they would treat a paying customer in such a callous manner. It's a clear violation of their supposed commitment to fair and transparent practices.

I attempted to contact their customer support to inquire about the reasons behind this abrupt termination. To my dismay, I was met with nothing but silence. No explanation, no clarification, and certainly no evidence of any wrongdoing on my part. It's as if they can just take your money and discard you like yesterday's news without any accountability.

I had invested time, effort, and money into building my presence on Gumtree, and to have it all snatched away without a valid reason is not only frustrating but also deeply unfair. If there were any legitimate concerns or violations on my account, Gumtree had an obligation to communicate those to me and give me a chance to address them. Instead, they opted for a blanket account termination with no regard for their customers.

In an age where transparency and customer service should be paramount, Gumtree's actions are a clear demonstration of their disregard for their users. I cannot in good conscience recommend Gumtree to anyone, especially those who value their time and resources. If they can treat a paying customer with such disdain, I shudder to think about how they might handle free users.

I urge anyone considering using Gumtree's services to proceed with caution. The risk of having your account terminated without evidence or recourse is very real, as I unfortunately found out the hard way. Look elsewhere for online marketplace solutions that value their users and uphold principles of fairness and transparency.

Took payment of £9.99 for a pedigree kitten. Approved the advert then removed my advert instantly with no contact I contacted them and they are saying they dont allow my health tested pedigree breed then refuse to refund me and blocked me on live chat

Terrible terrible service. I put an ad in 3 times and 3 time it was removed without any reason or explanation as to why. It was for a burgman 125cc and uploaded photos for show. They said an email would be sent to me explaining the reason but nothing was sent. It would make sense if I just banged my head against a brick wall because I would understand why I did it. Even trying to get through to them on live chat is impossible because it’s an automated service. How is that called live chat. Absolutely shocking.

Gumtree tells me ad is in however they took £5 to place it urgent but it’s not even in the site ….poor show wing use again has NaN and a spinning wheel

Used this site with no problem until this week . Cannot get any stat details. Each of my ads have NaN at the side of them and this has gone on for four days now. I have tried uninstalling and re installing but it’s still the same. If it isn’t sorted in next couple of days I may as well close the whole thing and go elsewhere.

GOT SCAMMED OUT OF £35 BY A CON MAN . HAD TO CLAIM MONEY BACK FROM FRAUD TEAM WITH MY BANK. COSTOMER SERVICE AT GUMTREE WAS APPALLING , DIDNT WANT TO KNOW . I REPORTED THE SCAM AND STILL HAVENT HAD A REPLY 1 WEEK ON. DELEATED MY ACCOUNT AND WILL NEVER USE AGAIN

Didn’t think it could be worse than Ebay but it is. Thieves is the only word to describe this company. Took my money for promoting my ad, and didn’t even post my ad. Been through numerous hoops to find out why they removed my ad, but all I get told is it broke policy yet there is no obvious reason for this after reading the policy multiple times. As part of this they are also refusing to refund me. Would avoid at all costs. Who knows if they’ll let you post. One thing for sure is they’ll happily take your money.

It's very Dissapointing, Gumtree never seems to work properly!
I've used it for 11 years, I had to delete my account, lose all my 5 star reviews and hundreds of ads simply because its not user friendly.
I've set up again but since their planned maintenance its 100 times worse!
You're going to lose all the people that use it if you don't sort out all the issues, can't see how many people are viewing the ads, can't amend the user email, it means starting afresh, so many issues!

I like Gumtree. I think a lot of folks writing bad reviews are not bothering to become familiar with the site. Yes, it has limitations compared to other sites you pay for, and does tweak search algorithms etc a bit too often. It is at the mercy of sellers responding to ads they placed and forgot about!
Overall it is free and helpful. If you used a pay option to advertise, you may have a point, but vote with your feet and go elsewhere.

Problems sending messages get through intermittently. Messages still showing unread after opening and reading them . Even tried delaying and reloading app. No joy and emailed customer support .. No response. Used to be a good site

Incompetent.
Thursday 29th and still have not got the website fully working!!
Click on "Profile" does not work.

There is no customer service.

Posted an advert, paid to promote it - then my account was locked as a suspected security breach on my account, so changed password logged back in and advert was taken down.

Reposted and it does the same, my account is locked and have to reset password.

Can’t get a response on refund. They have since taken my advert down once again and with no reason.

Pay the money, use eBay.

Make sure you pay for any services via PayPal or similar as I got a refund via them 👍🏻