Do not buy in this website!!! I ordered a phone that never arrived and when I order a refund they deducted me the "shipping" because apparently they ship from hongkong. So after a month, no phone and... See more
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Review was for Kaufstores
Ordered, no sign of product weeks later. Customer service doesn't give a care in the world. They have my money, what do they care if I get it?
I have bought galaxy tab s6 lite from Guter Kauf at a much cheaper price than the market. I was suspicious at first whether it will arrive in time as I read some bad reviews online. Fortunately, in my... See more
Got a box that was clearly opened before and did not get an invoice for my company
Furthermore, customer service did not reply yet (already 3 days) and the chat service they claim to have does not exist.
Quite sucks when you bought a camera for more than €550.
March 28, 2017
Unprompted review
Reply from Guter Kauf
Hallo Ruben,
danke für Ihr Feedback. Wir entschuldigen uns für die verpätete Rückmeldung wegen der riesige Summe Anfrage, und die Live-Chat wird nach der Reparatur wieder eröffnet.
Gerne wenn Sie Sie sich bei unser Spezial-Kundensupport unter support_de@guterkauf.com.de. melden, können wir Ihnen weiter zur Hilfe.
Waiting for one month without answer
I bought a Camera more then one month ago now, I never recived the mail of the shipping so I send at least 15 mails asking for explenation and I NEVER recived any answer.
Now I request a livechat for ask my money back but they didn't reply as well.
WORST CUSTOMER CENTER EVER or a FRAUD?
February 14, 2017
Unprompted review
Reply from Guter Kauf
Lieber Flavio,
wir bedauern die Unannehmlichkeiten, die Ihnen daraus entstanden sind. Bitte melden Sie sich bei unser Kundensupport unter support_de@guterkauf.com.de. Unser Team würde gerne Ihrem Fall nachgehen und Ihnen weiter helfen.
Would not recommend buying at "Guter Kauf"
Tje company is the complete Opposition to it's name - it does not offer any Customer Service: you don't get answers to your Emails, you wait quite long for your good delivery and you have to pay a fee of 20€ plus shipping to Hong Kong as soon as you want to return your order. Never again!
January 25, 2017
Unprompted review
NEVER AGAIN
After repeated excuses over a period of 5 weeks, they simply announced they could not ship my order and had to reimburse me. What a waste of time...
January 24, 2017
Unprompted review
Great every thing
Hi there,
I just bought Asus Zenfone 3 from this website, it's all great ( the service, the price and a good decent delievery time ).
It took a week until the device came from Hong Kong, so it's pretty good considering that the device traveled many countries to arrive here :D
No problems, No whatsoever. Really great shop.
Will buy from it again, for sure!!
I personally recommend it :-)
January 21, 2017
Unprompted review
Purchase of iPhone 6S
Online shop account registration and purchase went ok. But no confirmation email sent. By reading comments on Facebook this seems to be a general issue with the site. Mail sent to support about this and answer received promptly saying the mail would be resent. But no mail received. Then several emails sent to support asking for the status of the order, unfortunately no reply. Using the order review page in my account I was able to see a change in the delivery status and the follow it using the parcel delivery service website.
The iPhone was delivered after about 7 days.
All ok. Price was the lowest I found online.
January 3, 2017
Unprompted review
Great price and delivered before Christmas!
I must say I was worried at first, but then after 7 working days I got my smart phone. I paid a super price and the phone was exactly as it should be.
December 28, 2016
Unprompted review
Experience with Guter Kauf
Quality with cheap price, what could you ask more.
December 24, 2016
Unprompted review
It was OK
At first I heared nothing for one weak, but later one a message came. All together it was allright.
December 23, 2016
Unprompted review
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