Gutter Centre Reviews 58

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gutter Centre are a great company to deal with. We do a lot of business with them now and nothing is ever a problem. The customer service is top class too. They actually take the time to check your or... See more

Rated 5 out of 5 stars

Had an urgent need for some shower drains. The team sourced them from the supplier factory and arranged I could collect directly. 1 month later I had another request - I had lost one screw for the g... See more

Rated 5 out of 5 stars

Great company to deal with. Quick delivery. Excellent and prompt customer service from Sian: we ordered 110mm pipe components to help relocate 2 internal downpipes from an internal bathroom, but on op... See more

Rated 5 out of 5 stars

Exceptionally good care and service from Sian. There was significant delay on my Lindab parts, outside of Gutter Centre's control, and Sian kept me updated continually on when the parts would come th... See more

Company details

  1. Aluminum Supplier
  2. Building Materials Market
  3. Building Materials Store
  4. Building Materials Supplier

Written by the company

Gutter Centre is a UK independent stockist of rainwater drainage products. We supply Aluminium, Cast Iron, Steel, Metal, Industrial, Copper & PVC Guttering & Downpipes, from all the leading brands like Alumasc, ACO, Harmer, Hargreaves, Hunter, Lindab, Marley Alutec, Saint Gobain PAM UK and Wade International.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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Rated 5 out of 5 stars

great service from them

great service from them, always a quick response and helpful staff at the end of the phone too!
We order Lindab guttering and if there are any issues or delays, they are always communicated back to us.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Had an issue with an order

Had an issue with an order. Didn’t think there was anything we could do. The customer service I received was impeccable and so helpful. Would definitely use this company again.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Gutter Centre are a great company to…

Gutter Centre are a great company to deal with. Their prices are good and their communication is excellent. I have placed several orders with them and each time they have provided accurate lead times and delivered on schedule. Remarkable in these difficult times. I have dealt with Bryn who is very knowledgable and is always happy to talk through my requirements. I will continue to use Gutter Centre for all my projects.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic services along with superb…

Fantastic services along with superb after sales service. Nothing seems to be a problem. We did not order enough Powder Coated Aluminium guttering and the scaffolding was being struck within 5 days. All extra parts delivered on Monday (Order placed Friday) to enable us to complete the project on time. Highly recommend Gutter Centre

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service

Great company to deal with. Very competitive prices and excellent customer service. Staff went out of their way to help. A pleasure to do business with :)

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

I was impressed at service

I was impressed at service . They sent full drawings and
We’re happy to redo them when I realised I had not given them the correct measurements. The goods were well packaged to prevent damage.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

High standard of customer service

Excellent service particularly when dealing with a problem from a previous order.

Also they rang to check I had ordered the correct components rather than just putting order through.

Highly recommended.

November 29, 2021
Unprompted review
Rated 1 out of 5 stars

Sent a sketch stating my requirements

Sent a sketch stating my requirements, which included
a right hand stop end which was on the invoice.
A left hand stop end was delivered, and I provided
photos to show incorrect part, however they refuse
to accept liability ,and now asking for further payment
to rectify there mistake, do not use this company.

November 11, 2021
Unprompted review
Gutter Centre logo

Reply from Gutter Centre

Sorry you feel this way. We have tried to explain that the parts delivered are actually correct – the reason you may think they are incorrect is because the stopends have been installed the wrong way round. As per the drawing we sent you via email. The right hand stopend has been installed on the left hand side.
I’m afraid we cannot replace parts FOC due to installation error. If you wish to order any extra parts then please do not hesitate to contact us - we will do our best to help you out on the price.
Regards
Team Gutter Centre

Rated 5 out of 5 stars

High Quality Customer Service - Low Prices

We are a self build and contacted this family run business to place and order. Sharon, felt I would benefit from advice from their technical department and referred me to Geraint who carried out calculations and prepared a 'shopping list' for us for the correct size guttering and downpipes to cope with the down pour from our mono pitch roof. This enabled us to order with confidence. Sian took payment details and which was fast and efficient and advised us of delivery times. The staff here on this website are friendly and nothing is too much trouble for them,I would highly recommend to use Gutter Centre. Their prices were the best we'd been quoted.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer experience

‘Competitive pricing and great after sale care. Had a problem with one of the pipes on my order and they sorted it no problem. Will definitely be back’

June 30, 2021
Unprompted review
Rated 1 out of 5 stars

Cheap b**tards.

Ordered a rainwater diverter. Landscaper said it wasn't the one required. Tried to return it. Gutter Centre insisted I only had 14 days to return it. I had written to them 6 days late. It hadn't been made clear to me there was only a 14 day return period. Not their problem – it's buried somewhere in their t&c's. After long argument about the nuances of consumer protection law, they agreed to accept, provided it reaches them within 7 days, and what not. I actually need another rainwater diverter – no chance I'm ordering it from Gutter Centre, though.

June 26, 2021
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Third party supplier with no quality control. When things go wrong, very defensive & try to blame the customer. Appear to have a lot of time on their hands to do so.

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service, competitive pricing.

Ordered a quantity of Marley rainwater guttering, downpipes and fittings from Guttercentre. Very pleased with the excellent friendly service, prompt delivery and with the competitive pricing. Will be using again when renovating the rest of the house.

March 11, 2021
Unprompted review

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