Hack The Box Reviews 351

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its high-quality content, challenging labs, and well-structured learning paths, making it an excellent resource for cybersecurity education at all levels. Many users highlight the positive impact on their skill development and career progression, appreciating the practical and engaging nature of the material. The customer service is frequently described as top-notch, with quick, helpful, and personalized support. However, some customers have noted occasional connection problems and performance issues with the platform, describing it as slow and having a messy interface. A few people also mentioned that the inflexibility of test answers can be frustrating, sometimes requiring very specific wording that leads to guesswork rather than genuine learning. Additionally, some reviewers were dissatisfied with the customer service not being available in multiple languages.

What people talk about most

User experience

People report positive experiences with user experience. Customers praise the platform's intuitive and... See more

Technology

Clients share positive opinions on technology, highlighting its effectiveness in shaping careers and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising its efficiency and helpfulness. Customers... See more

Website

Customers had positive experiences with the website. Many reviewers praise the platform as intuitive,... See more

Quality

Users describe positive interactions with quality. Customers are thrilled with the content's quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Been using Hack The Box for a while now and honestly, it’s solid. The platform runs smooth, no annoying bugs, and everything’s well organized. Whether you're into web, reversing, pwn, whatever—the... See more

Rated 5 out of 5 stars

I always loved the hackthebox community. From long time i was away from my learning. But i was looking for all the contents they are publishing and making that content enjoyable. Recently i started ag... See more

Rated 5 out of 5 stars

Massive thanks to nar1k0, PoURan, Stefan, Tejas, Diablo, Staol, Sh3ll, htblxck, and Andreas. I had a very complicated issue, and this amazing team solved it with precision, speed, and professional... See more

Rated 5 out of 5 stars

10/10 experience. These people not only provide one of the best quality learning worldwide, at a decent price, but they are also nice and helpful. One of the companies that build trust, use HUMANS a... See more


Company details

  1. Software Company
  2. Computer Security Service
  3. Education Center
  4. Software Training Institute

Written by the company

Hack The Box is the Cyber Performance Center with the mission to provide a human-first platform to create and maintain high-performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it’s trusted by organizations worldwide for driving their teams to peak performance. Offering an all-in-one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 3+ million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.


Contact info

4.8

Excellent

TrustScore 5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Game Changer

Hack the box has been great I am doing the CPTS path and I am learning a lot! It’s been a challenge but worth it!
The content has also been updating as I’ve been going along and the support team, forums and discord are always on hand for assistance!
I couldn’t recommend Hack The Box Academy more highly!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

HTB: The Ideal Platform to Learn IT and Hacking

I’ve had an excellent experience with HTB. It’s an ideal platform for anyone passionate about technology and curious about how IT systems work. You’ll gain both practical and theoretical knowledge not only in hacking, but also in security analysis and managing both Windows and Linux systems.

July 15, 2025
Rated 5 out of 5 stars

Mission Impossible: accomplished.

Massive thanks to nar1k0, PoURan, Stefan, Tejas, Diablo, Staol, Sh3ll, htblxck, and Andreas. I had a very complicated issue, and this amazing team solved it with precision, speed, and professionalism.

Truly one of the best support experiences I’ve had. This kind of dedication and expertise adds immense value to the Hack The Box platform.

Keep being awesome!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Good company

Good company, box are nice, have learnt a lot. Customer service very nice, they help you, and if any wrong paiement, or not expected, they can help cancel it, and pay you back. Cool. Thanks

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks HTB

The importance of information security is greatly underestimated, and is not to be ignored. Since i joined HTB i have improved not only my skills and increased my knowledge on many IT subjects, but it helped me mostly to acknowledge myself as a competent person, and thus increased my mentality and positivity immensely!

June 28, 2024
Rated 5 out of 5 stars

This company was willing to work with…

This company was willing to work with me to provide a refund when they didn't have to per their policy. I had mistakenly forgot to cancel an annual subscription and noticed a charge for several hundred dollars, but when I contacted them the next day they were willing to reverse the charge and provide a refund. This was greatly appreciated!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant place to get practical cyber…

Brilliant place to get practical cyber security knowledge and skills, whether red or blue team. There's content for absolute beginners and those looking for a challenge or to gain more specialised skills.

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

"HTB Academy: Where Cyber Skills Meet Real-World Challenges"

Hack The Box Academy is a solid platform for anyone looking to dive into cybersecurity, whether you’re a beginner or a seasoned professional. The structured learning paths, like the Junior Pentester and SOC Analyst tracks, are well-organized and cover a wide range of topics, from Linux fundamentals to advanced penetration testing techniques like Active Directory attacks and privilege escalation. The hands-on labs are a standout feature, offering practical exercises that simulate real-world scenarios, which really helps reinforce the material. The Pwnbox, a pre-configured virtual environment, is a nice touch for jumping right into challenges without needing to set up your own VM.
The content is generally high-quality, with clear explanations and a focus on both offensive and defensive cybersecurity skills, which is great for building a well-rounded foundation. I appreciate how the platform encourages self-research, pushing you to dig deeper into topics like networking protocols or specific tools—skills essential for real-world cybersecurity work. The gamified approach, with cubes as a currency to unlock modules, adds a fun element, and the free Tier 0 modules (around 10-15 of them) give you a good taste of what’s on offer before committing to a subscription.

Overall, HTB Academy is a fantastic resource for hands-on cybersecurity training, especially if you’re willing to supplement it with external research (YouTube, forums, etc.). It’s not perfect, and the cost can add up, but the depth of content and practical labs make it worth considering for anyone serious about breaking into or advancing in cybersecurity. I’d rate it an 9.5/10 for its balance of quality and engagement, with room for improvement in pricing and content updates.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent portal - Awesome service

Excellent portal and awesome customer service. Michael went up and beyond to help me with my situation. Michael's and his teams' efforts have earned a loyal customer who will stick with them for a substantial time. I am preparing for CPTS and planning to do more of their certs. Their certs, machines, modules and labs are the best I have found out there. Once again, thanks Michael from technical support system for helping me out with my issue. It meant a lot the way you resolved that issue.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Really enjoying the CPTS modules

Really enjoying the CPTS modules
I've been working in IT for over 12 years and I'm still learning so much. Highly recommend. Plus the hands on labs really help keep things interesting and help with retaining what you're reading.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Rich Content and Amazing Support

I love HTB, the labs are great and the scenarios are becoming better and better, it really helps build a good methodology for a pentester and makes us dive into the latest tools and exploits. Also, the support is VERY great and always solves our problems.

June 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look