I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more
Company replied
I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more
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Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... See more
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Company details
Written by the company
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Contact info
United Kingdom
- hagerty.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Wow, what a refreshing company
Wow, wow, wow. This was certainly a refreshing policy setup. I have many cars with other insurers of classics, fine till you want to speak to them, even Lancaster never called back and when I did I gave up after 25 minutes and that's new business.
Hagerty on both occasions answered the call in under a minute, both agents (apologies did not get their names) were clear, professional and sorted it all with no issues. The website is leagues ahead, they have an email (which others don't) so I cannot recommended highly enough.
The policies I have with Footman James, Adrian Flux and Lancaster will all move over on expiry.
July 29, 2025
Unprompted review
Reply from Hagerty UK
Hello Shaun, I'm so pleased you had a great onboarding experience with us. Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
The phone was answered quickly
The phone was answered quickly. I spoke to a polite person who used clear English.
I didn’t have keep asking her repeat what she said. The transaction was completed quickly and efficiently
July 11, 2025
Reply from Hagerty UK
Hi Andrew, thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
Easy to do as I had a quote before
Easy to do as I had a quote before, even though I had let the quote expire.
July 11, 2025
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
Poor customer service experience
I obtained a quote to insure my car for a track day. It was competetive but I had a couple of questions for them. I called them first thing Monday and spoke to a young man who said he didnt have "the system" to manage my query and that nobody else was available. He suggested that I replied to the quote asking for someone to call me back. 96 hours later I have yet to hear from them, Needless to say I insured my car with someone else!
July 14, 2025
Unprompted review
Reply from Hagerty UK
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience. Please be assured that we are looking into this, and a manager will be in touch with you shortly to discuss it further.
was v good to be able to talk to…
was v good to be able to talk to someone easy and quick
July 4, 2025
Reply from Hagerty UK
Hi Nigel, thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
The best
The best company ever , just call them and they gonna help you with everything you need!!
July 10, 2025
Reply from Hagerty UK
Thank you for taking the time to leave great feedback and for choosing Hagerty for your insurance.
Could not have been more helpful
July 2, 2025
Reply from Hagerty UK
I'm pleased to hear you had a positive experience with us. Thank you for taking the time to leave a great review and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Hello Leslie, thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
So easy and lovely people to deal with. Thank you
Lovely people company to deal with. Made insuring my car so easy.
July 8, 2025
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your classic car insurance.
Reply from Hagerty UK
Hello Peter, thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Friendly and efficient
Friendly and efficient
Easy to speak to, friendly but helpful and efficient. Quote given quickly. Documents arrived in very quick time
July 7, 2025
Reply from Hagerty UK
Hi Coral, thank you for taking the time to provide positive feedback and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.
….the hills are alive with the sound of my Berlin Taxi!
….the hills are alive with the sound of my Berlin Taxi! following 6 years of storage my, one of only 2.4 million, 1985 Mercedes-Benz W123 230e saloon will shortly be released into the wild. only ever could one Classic Car Insurance Company be trusted to insure this, to me, priceless companion - it had to be - Hagerty Classic Car Insurance! no shopping around - straight to The Master Bespoke Specialist! the on-line application was very straightforward to submit - concluded with a one to one Client Support consultation resulting in a most agreeable policy settlement. I am now reassured to be in safe hands - thank you Hagerty and well done..
July 1, 2025
Reply from Hagerty UK
Hello Anthony, thank you so much for your wonderful review! We're thrilled to hear that your beloved 1985 Mercedes-Benz W123 230e is back on the road.
We're pleased to hear that the online process and customer service met your expectations. Wishing you many smooth and joyful miles ahead with your Berlin Taxi! Thank you for choosing Hagerty for your classic car insurance.
My Recent Purchase
From initial enquiry to completion was straightforward.
July 3, 2025
Unprompted review
Reply from Hagerty UK
Hi Robert, thank you for leaving a positive review and for choosing Hagerty for your insurance.
Excellent service highly recommended…
Excellent service highly recommended would definitely use again thank you
June 30, 2025
Reply from Hagerty UK
Hello Ron, I'm so pleased you experienced great service and would recommend us. Thank you for leaving a positive review and for choosing Hagerty for your insurance.
Delt with a person who knew his…classics
Delt with a person who knew his classics and was very helpful thanks
June 30, 2025
Reply from Hagerty UK
Hello Terry, thank you for taking the time to leave a positive review about your experience and for choosing Hagerty for your insurance.
Fast professional service!
June 30, 2025
Reply from Hagerty UK
Hello Terence, thank you for leaving positive feedback and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Hello Sean, thank you for taking the time to leave a positive review and for choosing Hagerty for your insurance.
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