Hampton and Astley Reviews 2,910

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious feel and exceptional quality, particularly the Egyptian cotton towels and bedding. Many people appreciate the softness and durability of the items, noting that they maintain their quality even after multiple washes. The delivery service is frequently described as fast and efficient, with products arriving well-packaged. Reviewers also commend the excellent customer service. However, some customers experienced issues with their orders, including partial deliveries or significant delays beyond the advertised timeframe. A few other people also felt that certain products, specifically some towels, did not match the description on the website, finding them to be thinner and less fluffy than expected. Additionally, some reviewers reported that certain sheets developed bobbles after a short period of use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, especially regarding bedding and towels. Many... See more

Quality

Customers consistently note positive experiences with quality, especially regarding bedding and towels. Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising fast... See more

Service

Clients share positive opinions on service, consistently highlighting excellent and efficient service, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Hampton & Astley are my go-to brand for the BEST luxury, egyptian cotton towels!! Mainly because they keep their soft, fluffy quality after each wash and actually absorb the water, drying you properly... See more

Company replied

Rated 5 out of 5 stars

This is the softest most beautiful bedding I’ve ever had. The 500 thread count Egyptian cotton looks and feels like you are sleeping in silk. Delivery is fast and the bedding is packaged really well.... See more

Company replied

Rated 5 out of 5 stars

A great website for browsing quality products. I purchased a towel bundle on offer. The parcel arrived the next day. I contacted customer services by email to say thank you and received a lovely email... See more

Company replied

Rated 5 out of 5 stars

Really great service, fast and efficient & very friendly staff. The luxury bedding is super soft & so comfortable the quality is great, it definitely lives up to the name. I also love that the f... See more

Company replied


Company details

  1. Bedding Store
  2. Bathroom Supply Store
  3. Candle Store
  4. Home Goods Store
  5. Linens Store

Free UK shipping

Free UK delivery within 7 days

We want you to be delighted with your purchase. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right. All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Returns will be refunded in the original payment method or store credit.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely bedding set

Lovely bedding set

March 26, 2026
Hampton and Astley logo

Reply from Hampton and Astley

Hi Fay,

Thank you so much for your five-star review! We’re really happy to hear that you’re enjoying your bedding set. Creating products that feel comfortable, look beautiful, and help you get a great night’s sleep is exactly what we aim for, so it means a lot to know we got it right for you.

If you ever have any questions or need help with anything else, feel free to reach out, we’re always here for you. Thanks again for choosing Hampton and Astley.

Rated 5 out of 5 stars

Great shopping experience online

Great shopping experience online. Bought the 7 bale towel bundle in pink as it was the best deal. Arrived in a timely fashion and was well packed. I washed the towels and they came up super soft and thick. Live the colour of these, they go well in my sage en suite. Beautiful thick, absorbent quality towels. I’m already tempted to buy more.

March 31, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Pamela,

Thank you so much for your five-star review! We’re delighted to hear that you had a great shopping experience with us and that your towel bundle arrived quickly and well packaged.

It’s wonderful to know that after washing, the towels turned out super soft and thick, exactly what we aim for. We’re especially glad you love the pink shade and how beautifully it complements your sage en suite, that sounds like a gorgeous combination! Thank you again for choosing Hampton and Astley.

Rated 5 out of 5 stars

“I recently purchased the Egyptian…

“I recently purchased the Egyptian Cotton Luxury Duvet in white, and it has truly transformed my sleep experience. From the moment I unpacked it, I could feel the exceptional quality — the cotton is sumptuously soft, breathable, and incredibly lightweight, yet it keeps me perfectly warm throughout the night. The elegant white finish adds a touch of luxury to my bedroom, and it feels like sleeping in a high-end hotel every night. The craftsmanship is outstanding, with strong stitching and a perfect balance of plush comfort and support. I’ve never slept better — this duvet is worth every penny and has exceeded all my expectations!”

March 28, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Brisilda,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re enjoying your Egyptian Cotton Luxury Duvet. It’s wonderful to know that from the very first moment, you could feel the exceptional quality and that it has truly elevated your sleep experience. We’re especially pleased that you love the softness, breathability, and lightweight warmth, it’s exactly what we aim to achieve so you can enjoy that perfect balance of comfort all night long. Hearing that it gives you that luxurious, hotel-like feel at home is the highest compliment we could receive.

Your kind words about the craftsmanship and overall quality mean a great deal to us, and we’re so glad the duvet has exceeded your expectations. Thank you again for choosing Hampton and Astley, we hope you continue to enjoy many more restful and cozy nights ahead!

Rated 5 out of 5 stars

The best set of sheets

The best set of sheets, soft, warm and 100% cotton 🥰

March 30, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Luiza,

Thank you so much for your five-star review! We’re absolutely thrilled to hear that you think they’re the best set of sheets and that you’re loving how soft, warm, and comfortable they feel. Knowing that the 100% cotton quality is making a difference for you truly means a lot to us 🥰

We really appreciate you taking the time to share your experience, and we hope your sheets continue to give you many cozy and restful nights ahead! Again thank you for choosing Hampton and Astley.

Rated 5 out of 5 stars

Very good quality material

Very good quality material. Feels luxurious and soft and definitely a good buy.

March 29, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Kudirat,

Thank you so much for your five-star review! We’re really glad to hear that you’re enjoying the quality and feel of the material—that luxurious, soft touch is exactly what we aim for. It means a lot to us that you see it as a great buy. We truly appreciate your support and hope the product continues to meet and exceed! your expectations. Again thank you for choosing Hampton and Astley.

Rated 5 out of 5 stars

Beautiful Bedding!

Absolutely stunning bedding - luxurious in feel, exceptionally high quality and transforms my bedroom into a beautiful sanctuary! I also love the soft sheen it has when the light catches it. Also washes beautifully. Very fast delivery too.
Would 100% recommend. If you don't already have this bedding then you are missing out!
The only problem is deciding which colour to get next!

March 6, 2026
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Reply from Hampton and Astley

Hi Colette,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you love the bedding. It’s wonderful to know that the quality, luxurious feel, and subtle sheen have made such a difference in your space, we love the idea of it turning your bedroom into a sanctuary.

We’re also really pleased to hear it washes well and that your order arrived quickly, that’s exactly the experience we aim to provide. And we completely understand the struggle of choosing the next colour, it’s a good problem to have! Thank you again for your recommendation and support, it truly means a lot to us.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, pricey but well worth the money for the quality you get.

March 6, 2026
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Reply from Hampton and Astley

Hi Helen,

Thank you so much for your five-star review! We're really glad to hear that you’re happy with the quality of the product. We understand that it’s an investment, so it means a lot to know you feel it’s worth the price.

We always aim to deliver items that offer both durability and value, and your feedback reassures us that we're on the right track. Thank you again for choosing Hampton and Astley. If you ever need anything or have questions in the future, we’re here to help!

Rated 5 out of 5 stars

Absolutely love my candle

Absolutely love my candle! I could smell it before I opened the box. The bergamot, rose & lavender fragrance fills the room!
Fantastic service and communication, I will be shopping for more candles soon.

March 12, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Sharon,

Thank you so much for your five-star review! We’re absolutely thrilled to hear how much you’re enjoying your candle. The blend of bergamot, rose, and lavender is one of our favourites too, so it’s wonderful to know it’s filling your space so beautifully, even before opening the box!

It’s also fantastic to hear that you were happy with the service and communication. We always strive to make the whole experience as enjoyable as the product itself. We truly appreciate your kind words and can’t wait to have you back shopping with us again soon for more candles!

Rated 5 out of 5 stars

amazing quality

The quality of the hand towels is amazing. They wash fabulously too, usually when you wash towels they go all hard and rough but these one stay super soft and fluffy!! Excellent quality all round

March 18, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Becky,

Thank you so much for your five-star review! We’re absolutely delighted to hear how pleased you are with the quality of your hand towels. It’s especially great to know they’ve stayed soft and fluffy even after washing, that’s exactly what we aim for, so your comments truly mean a lot to us.

We put a lot of care into selecting materials that not only feel luxurious but also perform well over time, so it’s fantastic to hear they’re meeting your expectations. Your kind words about the overall quality really do make our day. Thank you again for taking the time to share your experience and for choosing Hampton and Astley, we hope you continue to enjoy your towels for a long time to come!

Rated 1 out of 5 stars

Poor quality products. The colour and quality of towel towel…

The colour and quality of towel towel delivered os different from what is is on the website. It is also different from what was delivered in a previous order. I am angry that I got no response when I sent an email asking for a return label/package. Instead, I get advertising emails at least every six hours from this company. It is disgusting.

March 10, 2026
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Reply from Hampton and Astley

Hi Alex,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Rated 1 out of 5 stars

If you order from this company, you are going to be spammed

One order placed. Received 7 spam mails requesting a review since, despite unsubscribing from them.
So here it is.

February 23, 2026
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Reply from Hampton and Astley

Hi,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Rated 5 out of 5 stars

I got the 500 thread count Egyptian…

I got the 500 thread count Egyptian cotton duvet set and I’m so impressed! Sleeping in these sheets is a dream, it’s the best nights sleep I’ve had in such a long time. The quality is excellent and it makes my bedroom feel very hotel like.

March 12, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Megan,

Thank you so much for your five-star review! We're absolutely delighted to hear how much you're enjoying the 500 thread count Egyptian cotton duvet set. There's nothing better than knowing our bedding is helping you get such a great night's sleep. Egyptian cotton is loved for its softness and durability, so it's fantastic to hear that it's giving you that luxurious, hotel-like feel in your bedroom. Creating that level of comfort and quality is exactly what we aim for.

Thank you again for choosing Hampton and Astley and, for taking the time to share your experience, it truly means a lot to our team. We hope you continue to enjoy many more restful nights!

Rated 5 out of 5 stars

Great quality

Very happy with my purchase

March 4, 2026
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Reply from Hampton and Astley

Hi George,

Thank you so much for your five-star review! We're really glad to hear that you're happy with your purchase and that the quality met your expectations. We work hard to make sure our products are made to a high standard, so feedback like this truly means a lot to our team.

If you ever need any help in the future or have questions about any of our other products, please don’t hesitate to reach out. Thank you again for choosing Hampton and Astley. We hope you continue to enjoy your purchase and we look forward to serving you again soon.

Rated 5 out of 5 stars

Beautiful Egyptian cotton bedding, really luxurious quality

I recently received bedding from Hampton & Astley and I’m really impressed with the quality. The Egyptian cotton feels incredibly soft and smooth, and the sateen finish gives it a beautiful, luxurious feel.

The white set has made our bedroom feel fresh while still looking cosy when styled with warmer layers. The fabric feels breathable and very well made, and the luxury duvet cover feels like something you’d expect from high-end bedding.

If you’re looking for the best bedding with a soft, luxurious feel, I’d definitely recommend Hampton & Astley.

March 10, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Doctor S,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re enjoying your Egyptian cotton bedding. Our goal is always to create bedding that feels truly special to sleep in, so it’s wonderful to know that the softness of the Egyptian cotton and the sateen finish made such a great impression. We put a lot of care into selecting high-quality cotton and refining the weave so the fabric feels smooth, breathable, and comfortable night after night. It’s also lovely to hear that the white set has helped create that fresh yet cosy look in your bedroom.

One of the things we love most about classic white bedding is how easily it can be styled through the seasons, whether it’s layered with warmer textures in cooler months or kept light and minimal in the summer. We really appreciate your recommendation, and we’re so pleased the luxury duvet cover lived up to your expectations. Thank you again for choosing Hampton & Astley, and we hope you continue to enjoy many comfortable nights with your bedding.

Rated 5 out of 5 stars

Luxury bath towels

Gorgeous bath towels. I am so happy with them. They look so “luxury” in my bathroom. They are 100% Egyptian cotton which makes them really soft and absorbent. I would highly recommend them.

March 9, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Jennifer,

Thank you so much for your five-star review! We’re absolutely delighted to hear how happy you are with your new bath towels. It’s great to know they bring that luxurious feel to your bathroom, that’s exactly the experience we hope to create for our customers. Egyptian cotton is known for its exceptional softness and absorbency, so we’re thrilled that you’re enjoying those qualities.

Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your feedback. Thank you again for choosing Hampton and Astley. We hope you continue enjoying your towels for many relaxing moments ahead!

Rated 5 out of 5 stars

I had the Egyptian cotton bedding set…

I had the Egyptian cotton bedding set and oh my, what luxury! It is the nicest bedding I have ever had. It is silky smooth and feels so luxurious. It’s so nice to sleep in, unlike no other I’ve had *****

February 21, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Amy,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you’re enjoying your Egyptian cotton bedding set. There’s nothing better than slipping into beautifully soft bedding at the end of the day, so it’s fantastic to know that you’re experiencing that luxurious, silky-smooth feel we aim to provide. Egyptian cotton is known for its exceptional quality and comfort, and we’re thrilled that it has made such a difference to your sleep.

Your kind words truly mean a lot to us, and we’re so pleased that our bedding has been the nicest you’ve ever had. Thank you again for taking the time to share your experience and fo choosing Hampton and Astley.

Rated 5 out of 5 stars

The service and delivery was excellent!

The service and delivery was excellent!

The quality of the towels is first class. The absorbency and softness of the towels is simply brilliant. I have bought 3 sets in the last 5 months.

A treat for the family.

February 27, 2026
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Reply from Hampton and Astley

Hi Karen,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’re enjoying the towels and that the service and delivery met your expectations.

It’s especially great to know that you appreciate the quality, softness, and absorbency, we work hard to ensure our towels provide that perfect balance of comfort and performance. Hearing that you’ve purchased three sets in the last five months truly means a lot to us, and we’re thrilled that they’ve become a treat for your family.Thank you again for your continued support. We hope you enjoy your towels for many more relaxing moments ahead!

Rated 5 out of 5 stars

Beautiful luxury bedding

Really great service, fast and efficient & very friendly staff.

The luxury bedding is super soft & so comfortable the quality is great, it definitely lives up to the name. I also love that the fitted bottom sheet covers the mattress without lifting. It washes really nicely and brings that luxury feel to our bedroom.

March 1, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Sarah,

Thank you so much for your five-star review! We’re delighted to hear that you had a great experience with our service and found the team to be friendly, fast and efficient , that means a lot to us.

It’s wonderful to know that you’re enjoying the luxury bedding and that the softness and comfort lived up to your expectations. We’re especially pleased that the fitted sheet stays securely on the mattress and that the bedding continues to feel beautiful even after washing. Hearing that it brings a luxurious feel to your bedroom is exactly what we hope for our customers. Thank you again for choosing Hampton and Astley.

Rated 3 out of 5 stars

Good fabric and item, delivery time not so good

The fabric of the sheet was and always is of good quality. The reason I pay so much for the sheet is that it is the only make where the fitted sheet doesn’t come off during use. It’s an example other companies should follow.
However, I would have given 5stars if I had received it more quickly (as advertised)) or been told there was a delay. Neither happened, delivery was well over a month.

January 25, 2026
Unprompted review
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Reply from Hampton and Astley

Hi,

Thank you for taking the time to share your detailed feedback. We're really pleased to hear that you're happy with the quality of the fabric and that the fitted sheet stays securely in place during use, that’s exactly the level of comfort and reliability we aim to provide.

We’re very sorry to hear that the delivery time did not meet expectations. Waiting over a month without an update is certainly not the experience we want our customers to have, and we completely understand your frustration. Your feedback regarding communication and delivery timing is truly appreciated and will be shared with our team so we can continue improving our service. Thank you again for your honest review and for choosing Hampton and Astley. We’re glad the product itself met your expectations and we hope to provide a much smoother delivery experience in the future.

Rated 5 out of 5 stars

Gorgeous thick luxury towels

Gorgeous thick luxury towels, they also look incredible in my bathroom too. I got a pack of 2 great value for money

February 17, 2026
Unprompted review
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Reply from Hampton and Astley

Hi Katie,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’re enjoying the gorgeous, thick and luxurious quality of the towels. It’s great to know that they not only feel soft and plush to use but also look incredible in your bathroom, we love hearing that they add a little touch of luxury to your space.

We’re also really pleased that you found the pack of two to be great value for money. Providing high-quality towels that feel indulgent while still offering great value is something we always aim for. Thank you again for choosing Hampton and Astley.

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