Hampton and Astley Reviews 2,910

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious feel and exceptional quality, particularly the Egyptian cotton towels and bedding. Many people appreciate the softness and durability of the items, noting that they maintain their quality even after multiple washes. The delivery service is frequently described as fast and efficient, with products arriving well-packaged. Reviewers also commend the excellent customer service. However, some customers experienced issues with their orders, including partial deliveries or significant delays beyond the advertised timeframe. A few other people also felt that certain products, specifically some towels, did not match the description on the website, finding them to be thinner and less fluffy than expected. Additionally, some reviewers reported that certain sheets developed bobbles after a short period of use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, especially regarding bedding and towels. Many... See more

Quality

Customers consistently note positive experiences with quality, especially regarding bedding and towels. Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising fast... See more

Service

Clients share positive opinions on service, consistently highlighting excellent and efficient service, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Hampton & Astley are my go-to brand for the BEST luxury, egyptian cotton towels!! Mainly because they keep their soft, fluffy quality after each wash and actually absorb the water, drying you properly... See more

Company replied

Rated 5 out of 5 stars

This is the softest most beautiful bedding I’ve ever had. The 500 thread count Egyptian cotton looks and feels like you are sleeping in silk. Delivery is fast and the bedding is packaged really well.... See more

Company replied

Rated 5 out of 5 stars

A great website for browsing quality products. I purchased a towel bundle on offer. The parcel arrived the next day. I contacted customer services by email to say thank you and received a lovely email... See more

Company replied

Rated 5 out of 5 stars

Really great service, fast and efficient & very friendly staff. The luxury bedding is super soft & so comfortable the quality is great, it definitely lives up to the name. I also love that the f... See more

Company replied


Company details

  1. Bedding Store
  2. Bathroom Supply Store
  3. Candle Store
  4. Home Goods Store
  5. Linens Store

Free UK shipping

Free UK delivery within 7 days

We want you to be delighted with your purchase. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right. All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Returns will be refunded in the original payment method or store credit.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Stunning bedding absolutely luxurious…

Stunning bedding absolutely luxurious quality .
Such a treat to get in to
Hotel quality wouldn’t go anywhere else for bedding but washed beautifully too

December 24, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Lindsey,

Thank you so much for your five-star review! We’re thrilled to hear that you find the bedding stunning and truly luxurious. Knowing that it feels like a real treat to get into each night is exactly the experience we aim to create.

We’re also pleased that you find the bedding hotel-quality feel as well as how beautifully it washes. Combining luxury, comfort, and practicality is incredibly important to us, so your feedback really means a lot. It’s lovely to know that our bedding has earned a permanent place in your home and that you wouldn’t go anywhere else. Thank you again for taking the time to share your experience and for choosing us!

Rated 5 out of 5 stars

Service

Service, quality and the softness

December 3, 2025
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Reply from Hampton and Astley

Hi Anil,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with the service, the quality of the product, and especially the softness. Those are three areas we work very hard on, so it means a great deal to know they stood out to you.

Providing excellent service alongside high-quality, carefully crafted products is at the heart of what we do, and feedback like yours reassures us that we’re on the right track. We’re also pleased that you noticed the softness, as comfort is a key priority for us when selecting materials and refining our designs. Thank you again for your kind words and for choosing us!

Rated 5 out of 5 stars

Exceptional bedding

I love this company. The bedding is amazing . I have just purchased my 4th set and the quality remains exceptional

December 15, 2025
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Reply from Hampton and Astley

Hi Lynda,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying your bedding and that the quality has remained exceptional across all four of your purchases.

Maintaining consistently high standards is something we take great pride in, so feedback like yours really reassures us that we’re getting it right. Thank you again for choosing Hampton & Astley and for being such a loyal customer. We hope your bedding continues to bring you comfort for many years to come!

Rated 5 out of 5 stars

Excellent quality

Excellent quality, well presented and packed, fast shipping

November 28, 2025
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Reply from Hampton and Astley

Hi Xue,

Thank you so much for your five-star review! We’re delighted to hear that you were happy with the quality of the product, as well as the presentation and packaging. A lot of care goes into every detail, so it truly means a great deal to know it was noticed and appreciated. We’re also glad your order arrived quickly and met your expectations. Thank you once again for choosing us!

Rated 5 out of 5 stars

The absolute best quality

The absolute best quality, so luxurious. Defintely feels like luxury sleeping in this bedding.

December 11, 2025
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Reply from Hampton and Astley

Hi Lesley,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you feel the bedding is the best quality and truly luxurious. Knowing that it gives you that luxury sleeping experience is exactly what we aim for, and your kind words mean a great deal to us.

Thank you for choosing our bedding and for taking the time to share your experience, we hope it continues to bring you comfort and enjoyment for many nights to come. Wishing you a very cosy and magical Christmas!

Rated 3 out of 5 stars

Bath sheets

Everything think was fine.quality excellent. The only issue was the time they took to be delivered however we were kept informed that there would be a delay. Fortunately we were not waiting for them.

December 10, 2025
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Reply from Hampton and Astley

Hi Nicola,

Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’ve been pleased with the quality of the products and that they’ve all proved excellent for you.

It’s great to know that our service and communication met your expectations, as we place a lot of importance on making the whole experience as smooth and enjoyable as possible. Thank you once again for choosing us!

Rated 5 out of 5 stars

Fantastic quality towels

Fantastic quality towels. I always get cotton towels but these are a cut above. Get softer with each wash. So fluffy and adsorbent. Add a touch of luxury to bathtime for the whole family. Only complaint is now I need more!!

December 4, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Laura,

Thank you so much for your five-star review! We’re delighted to hear that you’re loving the quality of your towels and that they’ve exceeded your expectations, especially compared to your usual cotton favorites. It’s great to know they’re getting even softer with each wash and delivering that fluffy, absorbent feel we strive for.

We love that they’ve added a touch of everyday luxury to bathtime for the whole family, that’s exactly what they’re designed to do. And we have to say, your only complaint made us smile! Wishing you a very cosy and magical Christmas and thank you once again for choosing us!

Rated 5 out of 5 stars

Quality and Luxurious

So we initially bought 2 bath sheets! Amazing! Cannot imagine we will use any other moving forward! We have now ordered the bedding set! Excited for Christmas morning!!!

December 12, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi James,

Thank you so much for your five-star review! We’re thrilled to hear how much you’re enjoying your bath sheets and that they’ve become your new go-to, that’s the highest compliment we could receive. Knowing they made such an impression that you returned for our bedding truly means the world to us.

How exciting to have your new bedding waiting for Christmas morning! We hope it adds an extra layer of comfort, luxury, and relaxation to the holiday season and beyond. Wishing you a very cosy and magical Christmas and thank you once again for choosing us!

Rated 5 out of 5 stars

Hampton and Astley

This was my first experience with Hampton and Astley. I got this beautifully scented candle in sandalwood and cedar and was impressed by the quality of the packaging and long lasting scent. I could even smell the candle before openings the packaging! I love the fact that it’s non toxic and my husband - who is quite sensitive to candles- does not react to this at all.

November 20, 2025
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Reply from Hampton and Astley

Hi Soula,

Thank you so much for your five-star review! We’re delighted to hear that our candle made such a positive impression. It’s wonderful to know you enjoyed the sandalwood and cedar fragrance and noticed the care we put into our packaging and scent quality.

We’re also pleased to hear that the candle was comfortable for your husband too. Creating non-toxic, clean-burning candles that can be enjoyed even by those who are sensitive to fragrance is something we take great pride in, so your feedback truly means a lot to us. Thank you again for choosing Hampton & Astley and for taking the time to leave such a thoughtful review. We hope your candle continues to bring warmth and calm to your home!

Rated 5 out of 5 stars

Candles

Candles are brilliant. Lovely scent and burn evenly with no oily smoke. Can recommend.

November 20, 2025
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Reply from Hampton and Astley

Hi Frances,

Thank you so much for your five-star review! We’re pleased to hear that you’re enjoying the scent and that your candle is burning evenly and cleanly — that’s exactly what we aim for with every candle we make. We hope your candle continues to bring a little extra warmth and comfort to your space, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Fabulous quality

Fabulous quality, promptly delivered, well packaged

December 3, 2025
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Reply from Hampton and Astley

Hi Ruth,

Thank you so much for your five-star review! We’re delighted to hear that you’re pleased with the quality of your purchase and that it arrived promptly and well packaged. Our team works hard to ensure every order is handled with care, so it’s wonderful to know that this came through in your experience. Thank you once again for choosing us!

Rated 5 out of 5 stars

The most luxurious bedding

The most luxurious bedding! I’ve stayed in a few top tier hotels and this bedding is better. Egyptian cotton really is the best material. We wouldn’t get our bedding from anywhere else. The delivery was so quick too.

December 7, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Emma,

Thank you so much for your five-star review! We’re thrilled to hear that you find our bedding even more luxurious than what you’ve experienced in top-tier hotels, that’s exactly what we strive for. Egyptian cotton truly makes a difference, and it’s wonderful to know you appreciate the quality as much as we do.

We’re also delighted that your delivery arrived quickly and everything met your expectations. Your loyalty means the world to us, and we’re honoured to be your go to choice for bedding. Thank you once again for choosing us!

Rated 5 out of 5 stars
Hampton and Astley logo

Reply from Hampton and Astley

Hi Mary,

Thank you so much for your five-star review! We're delighted to hear that you’ve had such a positive experience with our products and services. Knowing that we’re meeting your expectations truly means a lot to our team. We’re always working to provide the best quality and care, so it’s wonderful to see that reflected in your experience. Thank you once again for choosing us!

Rated 1 out of 5 stars

It never ends!

December 2, 2025
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Reply from Hampton and Astley

Hi John,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Rated 5 out of 5 stars

Best Bedding/ Cotton Towels Ever😍

Best Bedding/ Cotton Towels Ever😍
Love them absolutely stunning

December 9, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Fatos,

Thank you so much for your five-star review! We’re delighted to hear that you’re loving the bedding and cotton towels. Knowing that you find them the best, truly makes our day, as we put so much care into choosing materials that feel luxurious, soft, and long-lasting.

We’re thrilled that they’ve made such a stunning addition to your home, and we’re incredibly grateful for your support. Enjoy every cosy moment and thank you once again for choosing us! 💛

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money

December 1, 2025
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Reply from Hampton and Astley

Hi Geoffrey,

Thank you so much for your five-star review! We’re happy to hear that you found our product to be excellent value for money. We work hard to offer high-quality product that feel luxurious without the premium price tag, so it truly means a lot to know this came through in your experience. Thank you once again for choosing us, and we hope to serve you again soon!

Rated 5 out of 5 stars

Very nice and good quality towels

Very nice and good quality towels, thank you.

November 17, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Andrea,

Thank you so much for your five-star review! We're delighted to hear that you’re pleased with the quality of our towels. We put a lot of care into selecting materials that feel luxurious and wear beautifully over time, so it’s wonderful to know they met your expectations.

We truly appreciate you taking the time to share your experience, and we're glad you’re enjoying your purchase. Thank you again for choosing us!

Rated 5 out of 5 stars

Gorgeous ,quality candle,long lasting…

Gorgeous ,quality candle,long lasting fragrance.It arrived promptly,beautifully packaged.

November 26, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Ania,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying your candle and that the fragrance, quality, and burn time have all lived up to your expectations. We put a great deal of care into creating products that feel special from the moment they arrive, so your comments about the packaging and prompt delivery are especially appreciated.

Your support and kind words really do make a difference. Thank you again for choosing us, and we hope you enjoy every moment of your candle!

Rated 5 out of 5 stars

It is the absolute best bedding- I was…

It is the absolute best bedding- I was shocked by the quality. The sateen eruption cotton is so crisp and thick- exactly what you find in a 5star hotel. I will definitely be buying more. X

December 2, 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Rebecca,

Thank you so much for your five-star review! We’re happy to hear how much you’re loving the bedding. It’s wonderful to know that the quality genuinely surprised you — that crisp, thick feel of our sateen Egyptian cotton is exactly the luxurious experience we aim to deliver, just like a five star hotel.

Hearing that you plan to purchase more is one of the best compliments we could receive. Your feedback means so much to us and truly motivates our team to keep creating products that make bedtime feel extra special. Thank you once again for choosing us and enjoy your beautiful bedding!

Rated 5 out of 5 stars

Paid that little bit more for my…

Paid that little bit more for my towels. But they were worth it . Superior quality , excellent thickness and absorption, would definitely recommend to my family and friends

November 11, 2025
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Reply from Hampton and Astley

Hi David,

Thank you so much for your five-star review! We’re delighted to hear that you feel your towels were worth the little extra, we put a lot of care into ensuring they deliver that superior quality, thickness, and excellent absorption. It’s fantastic to know they’ve lived up to your expectations.

Your recommendation to family and friends truly means the world to us. There’s no greater compliment than hearing that our products are being shared with loved ones. Enjoy your luxurious new towels and thank you once again for choosing us!

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