Hampton and Astley Reviews 2,910

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious quality and softness, particularly noting the Egyptian cotton towels and bedding for their hotel-like feel and durability after washing. Many consumers also appreciate the fast delivery, beautiful packaging, and excellent customer service. However, some people were dissatisfied with their orders, mentioning issues such as receiving only partial orders or towels that did not match the website description in terms of thickness and absorbency. A few other people also felt that some sheets developed bobbles quickly, making them unusable.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the luxurious feel and softness of the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting speedy and fast... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising fast... See more

Service

People report positive experiences with service. Customers consistently praise the speedy delivery, excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Hampton & Astley are my go-to brand for the BEST luxury, egyptian cotton towels!! Mainly because they keep their soft, fluffy quality after each wash and actually absorb the water, drying you properly... See more

Company replied

Rated 5 out of 5 stars

A great website for browsing quality products. I purchased a towel bundle on offer. The parcel arrived the next day. I contacted customer services by email to say thank you and received a lovely email... See more

Company replied

Rated 5 out of 5 stars

We received the most beautiful candle from Hampton & Astley; lime, basil & mandarin. The scent fills the room even before we’ve opened the box! Naturally made from beeswax, soy, coconut and rapeseed w... See more

Company replied

Rated 5 out of 5 stars

I’ve used H&A for around 4 years now, I’ve had their towels, candles and my favourite, their luxurious white bedding. Their bedding lasts, washes well and retains that hotel quality feel. I will alway... See more

Company replied


Company details

  1. Bedding Store
  2. Bathroom Supply Store
  3. Candle Store
  4. Home Goods Store
  5. Linens Store

Free UK shipping

Free UK delivery within 7 days

We want you to be delighted with your purchase. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right. All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Returns will be refunded in the original payment method or store credit.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect Christmas Gifts

Having purchased the bath sheets previously for myself, I knew exactly what to give to my family for Christmas this year! These will definitely be welcomed.

October 21, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Vivien,

Thank you so much for your five-star review! We’re delighted to hear that you’ve chosen our bath sheets as Christmas gifts, what a thoughtful idea. It’s wonderful to know you’ve enjoyed them so much yourself that you wanted to share them with your family.

Your feedback means a lot to us and reminds our team why we love what we do, providing beautiful, high-quality products that our customers can enjoy every day. We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon! Thank you once again for choosing us!

Rated 5 out of 5 stars

Beautiful scented candles

Beautiful scented candles, have tried other much more expensive candles but these are exceptional, will always buy them.

October 21, 2025
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Reply from Hampton and Astley

Hi Michelle,

Thank you so much for your five-star review! We’re delighted to hear how much you’re enjoying our scented candles. It means great to know that they’ve become a favourite, especially when compared with other high-end brands.

Each candle is carefully blended to create a long-lasting, elegant fragrance that brings a sense of calm and luxury to the home, so it’s lovely to know that shines through. We’re so grateful for your continued support and can’t wait to bring you more scents to fall in love with. Thank you once again for choosing us!

Rated 5 out of 5 stars

I’ve now had three lots of bedding

I’ve now had three lots of bedding, towels and candles from Hampton and Astley. Everything is of exceptional quality, and I wouldn’t buy from anywhere else now.

October 14, 2025
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Reply from Hampton and Astley

Hi Ruth,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’ve enjoyed our bedding, towels, and candles, it truly means a lot to know that the quality and feel of our products have made such a lasting impression.We take great pride in sourcing premium materials and creating items that bring everyday luxury into your home, so hearing feedback like this makes all the care and attention worthwhile.

We’re thrilled that you’ve chosen to return to us time and again, and we look forward to continuing to provide you with beautiful, long-lasting pieces that make your space feel special. Thank you once again for choosing us!

Rated 5 out of 5 stars

Best bed sheets

Best bed sheets! Divine

October 13, 2025
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Reply from Hampton and Astley

Hi Kirsty,

Thank you so much for your five-star review! We’re thrilled to hear that you think our bed sheets are the best, that really means a lot to us. We take great pride in creating bedding that feels truly divine, combining comfort, elegance and long-lasting quality.

It’s wonderful to know that you’re enjoying your sheets and that they’ve made a difference to your sleep experience. Thank you again for sharing your feedback and for choosing Hampton & Astley!

Rated 5 out of 5 stars

I’ve just received the best bedding…

I’ve just received the best bedding from Hampton & Astley! This really feels like a luxury duvet cover and because it’s made from Egyptian Cotton it’s super smooth and silky on your skin! Highly recommend

October 20, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Laura,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’re loving your new bedding. Our Egyptian Cotton collection is designed to bring that luxury hotel feeling right into your home, so it’s fantastic to know it’s hitting the mark.

The smooth, silky texture and quality craftsmanship really do make a difference, and your kind words mean the world to our team. We truly appreciate your recommendation and hope your new bedding helps you enjoy many nights of comfort and relaxation. Thank you again for choosing Hampton & Astley!

Rated 5 out of 5 stars

Fabulous quality

Easy to order, decent price and fabulous quality.

September 24, 2025
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Reply from Hampton and Astley

Hi Linda,

Thank you so much for your five-star review! We’re thrilled to hear that you found the ordering process easy and that you’re so pleased with the quality of your purchase. We put a lot of care into ensuring every product meets the highest standards, so it’s wonderful to know that you’ve had such a positive experience.

We also really appreciate your kind words about our pricing. We always aim to offer beautiful, premium-quality pieces at fair and accessible prices. We hope your new bedding brings you lasting comfort and style! Thank you once again for choosing us!

Rated 5 out of 5 stars

Great Price and Quality Bedding

Great price, quality and fast delivery

October 7, 2025
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Reply from Hampton and Astley

Hi David,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you’re happy with both the quality and price of our bedding, and that your order arrived quickly.

Providing beautiful, high-quality products at great value and delivered with care is exactly what we aim for, so your comments mean a lot to us. We hope your new bedding makes your home feel even more cosy and inviting. Thank you once again for choosing us!

Rated 5 out of 5 stars

Like sleeping in absolute Egyptian…

Like sleeping in absolute Egyptian Cotton heaven!! The best sheets, the best nights sleep!

October 12, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Harrison,

Thank you so much for your five-star review! We’re absolutely thrilled to hear that you’re enjoying your new Egyptian Cotton sheets and that they’ve helped you have such restful, heavenly nights of sleep. That’s exactly the kind of comfort and luxury we strive to bring to every bedroom.

We truly appreciate you taking the time to share your experience, your kind words mean the world to us. Wishing you many more nights of blissful, cosy sleep in your Egyptian Cotton heaven! Thank you once again for choosing us!

Rated 5 out of 5 stars

Would recommend

Arrived quickly, good quality and well priced.

September 16, 2025
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Reply from Hampton and Astley

Hi Cindy,

Thank you so much for your five-star review! We’re thrilled to hear that your order arrived quickly and that you’re happy with the quality and price. It’s wonderful to know you’d recommend us, that means a lot to our team.

We always aim to provide high-quality products and a smooth shopping experience, so it’s great to know we’ve hit the mark for you. Thank you once again for choosing us!

Rated 5 out of 5 stars

The nicest bedding ever

The nicest bedding ever! So soft and silky! Feels like you’re getting into a hotel bed every night. Highly recommend x

October 1, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Sophie,

Thank you so much for your five-star review! We’re delighted to hear that you’re loving your new bedding. Knowing it gives you that luxury hotel feeling every night truly makes our day, that’s exactly the experience we hope to create for our customers.

Our team takes great pride in crafting bedding that’s both beautifully soft and designed to last, so it’s lovely to know it’s exceeded your expectations. Your kind recommendation means the world to us! We hope you continue to enjoy many cosy, restful nights ahead. Thank you once again for choosing us!

Rated 5 out of 5 stars

Excellent quality!!

September 26, 2025
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Reply from Hampton and Astley

Hi Claire,

Thank you so much for your five-star review! We’re thrilled to hear that you’re pleased with the quality of your purchase. Every item we create is designed with care and attention to detail, so it’s wonderful to know that this has shone through in your experience.

Your feedback means a lot to us and reminds our team why we love what we do, providing beautiful, high-quality products that our customers can enjoy every day. We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon!

Rated 5 out of 5 stars

Would highly recommend.

The efficiency and professionalism of the company, both with the manner in which my order was dealt with, and the queries which I had.
The towels which I received have proved to be of a very high quality.

September 26, 2025
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Reply from Hampton and Astley

Hi Jane,

Thank you so much for your five-star review! We’re delighted to hear that your experience with us was smooth from start to finish. Our team always strives to provide a professional and efficient service, so it’s wonderful to know that this came through when handling your order and queries.

We’re thrilled that you’re enjoying your new towels, we take great pride in offering products that combine luxurious quality with long-lasting comfort. Your feedback truly means a lot to us and encourages the whole team to keep delivering the best possible experience. Thank you again for choosing us, we hope your towels bring a touch of everyday luxury for a long time to come!

Rated 5 out of 5 stars

I’m super impressed with my candle

I’m super impressed with my candle. I could quite literally smell this through 3 layers of bubble wrap, plastic film and in a sealed box! If you want a candle that smells INCREDIBLE, this is for you. The packaging is stunning and the perfect gift for you or a loved one.

September 25, 2025
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Reply from Hampton and Astley

Hi Rebecca,

Thank you so much for your five-star review! We’re absolutely delighted to hear how much you love your candle, it sounds like it made quite the first impression! The fact that you could smell it through all that packaging made us smile, we really do take pride in creating candles that fill a room with beautiful fragrance even before being lit.

We’re also thrilled that you appreciated the packaging design, we want every order to feel like a special treat, whether it’s for yourself or someone you care about. Your kind words truly mean a lot to us, and we’re so happy your experience was everything you hoped for. Thank you once again for choosing us!

Rated 5 out of 5 stars

Brought a bathrobe was delivered in…

Brought a bathrobe was delivered in good time the service was great the quality was excellent really pleased with the robe great quality the perfect present

September 10, 2025
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Reply from Hampton and Astley

Hi Omar,

Thank you so much for your five-star review! We’re so pleased to hear that your bathrobe arrived promptly and that you’re delighted with both the quality and the service. It’s wonderful to know the robe has lived up to your expectations and makes such a perfect gift.

We always strive to provide both excellent products and a smooth shopping experience, so feedback like yours means a lot to us. We hope the robe brings plenty of comfort and enjoyment, and thank you once again for choosing us!

Rated 5 out of 5 stars

Best Linen and Towels (hotel standard)

Linen and towel sets are the best bed wear and bath wear I have used in many many years. They are luxurious soft, marvellous quality great value for the price and often offer massive discounts and you get a little treat, but you won’t find this out until you place a few orders. Definitely recommend. Customers care is second to none.

October 1, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Pauline,

Thank you so much for your five-star review! We’re delighted to hear that you’ve been enjoying our linen and towel sets, and that the softness, quality, and value have really stood out to you. Knowing that you consider them the best you’ve used in years truly means the world to us. We love being able to surprise our customers with little treats and special offers, so it’s wonderful to hear that you’ve noticed and appreciated those touches.

Your kind words about our customer care are also especially rewarding, as providing a personal and attentive service is something our whole team takes great pride in. We’re so grateful for your recommendation and ongoing support, and we can’t wait to continue bringing you more luxurious comfort for your home. Thank you once again for choosing us!

Rated 5 out of 5 stars

The towel l ordered are so think and…

The towel l ordered are so thick and lovely and soft I will definitely be ordering more .

September 23, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Dawn,

Thank you so much for your five-star review! We’re so pleased to hear that you’re enjoying your new towels. Softness and thickness are exactly what we aim for when creating them, so it’s lovely to know they’ve met your expectations.

It means a lot that you’re already thinking of ordering more, and we can’t wait to welcome you back when you’re ready. Your kind words truly motivate our team to keep delivering products that bring comfort and joy. Thank you once again for choosing us!

Rated 5 out of 5 stars

The service is always exceptional and…

The service is always exceptional and the products such high quality.

September 23, 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Monila,

Thank you so much for your five-star review! We’re delighted to hear that you’ve consistently experienced exceptional service with us. Providing attentive, reliable support is something we take great pride in, so it’s wonderful to know that it stands out to you.

We’re also thrilled that you value the quality of our products. Every item is crafted with care and attention to detail, and hearing that this effort shines through for our customers truly means the world to us. Your kind words encourage our team to keep striving for excellence, and we look forward to continuing to provide you with both outstanding service and beautiful, long-lasting products. Thank you once again for choosing us!

Rated 5 out of 5 stars

This bedding is so luxurious and I…

This bedding is so luxurious and I adore the sateen finish! Egyptian cotton never felt so good!

September 26, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Vanessa,

Thank you so much for your five-star review! We’re delighted to hear how much you’re enjoying the luxurious feel of your bedding. The sateen finish is designed to give that extra smooth, silky touch, so it’s lovely to know you adore it.

Egyptian cotton really is something special, and we’re so pleased it’s exceeded your expectations in both comfort and quality. Your kind words mean the world to us, and we’re thrilled your bedding is bringing you that little bit of everyday indulgence. Wishing you many nights of blissful, hotel-style comfort at home!

Rated 5 out of 5 stars

Stunning luxury bedding

Stunning luxury bedding so soft worth every penny! Such good quality, so soft and comfy, it’s like sleeping in a hotel but at home. Great customer service too!

September 27, 2025
Unprompted review
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Reply from Hampton and Astley

Hi Jen,

Thank you so much for your five-star review! We’re thrilled to hear how much you’re enjoying your new bedding. Softness and comfort are exactly what we aim for, so knowing it gives you that luxury hotel at home feeling is just wonderful.

We’re also delighted that you found our customer service to be helpful, we always want your whole experience with us to feel as smooth and enjoyable as the products themselves. Your kind words mean the world to us, and we’re so happy your bedding is bringing you that extra touch of everyday luxury. Thank you once again for choosing us!

Rated 5 out of 5 stars

Beautiful candle

I received my candle really quickly and it arrived well packaged. I could smell the candle before even opening the box and it smells amazing! Would highly recommend! X

September 29, 2025
Unprompted review
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Reply from Hampton and Astley

Hi,

Thank you so much for your five-star review! We’re delighted to hear that your candle arrived quickly and safely, we put a lot of care into making sure every order is beautifully packaged so it’s extra special when it arrives.

It’s amasing to know that the fragrance greeted you even before opening the box, that’s exactly the kind of lasting impression we hope our candles create. We’re so pleased you’re enjoying the scent, and your kind recommendation truly means the world to us. We hope your candle continues to fill your space with warmth and relaxation. Thank you again for taking the time to share your experience, it really makes our day!

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