Having to store the parts for 4 days was inconvenient. If no garage, keeping indoors could be a hassle. Instalation was very good. The engineer, Julian, was polite, friendly & helpful. He left everyw... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made the call lovely lady on the phoned arranged for a lovely guy to come explain things to me and my mother. It took only a few days to sort the order for a fitting the following week, Had issues wi... See more
This company has been 100% from the first telephone call down to the engineer fitting. There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a po... See more
Company replied
From first contact with Handicare stairlifts it was clear they do care. Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has f... See more
Company details
Written by the company
Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing
Contact info
First Avenue 82, DY6 7FJ, Kingswinford, United Kingdom
- 08006200940
- UKcustomercare@handicare.com
- handicare.co.uk
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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Both installers came on time and were…
Both installers came on time and were tidy and efficient
May 9, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Thanks Handicare for a stress free experience
The stairlift market is confusing and so dealing with Age Co and through them Handicare was a breeze.
First Handicare have been with Age co for a long time. When you deal with them you deal direct with the company that makes the product.
From making an original phone call, Tom Fraser visiting, delivery and fitting, I felt comfortable all the way through.
Tom explained after measuring up that our stairlift would be the most slimline available and the bar attached to the stairs had no visible moving parts, like cogs and chains. This is great as it is so clean- line. The chair has become unnoticeable as we got used to it. It is very quiet in operation.
I really was surprised at the price for a brand new stairlift around £2500 as we had ben expecting more than double that.
After the initial visit we were contacted and in plain English told what was to happen, and making sure we understood every step, what they were going to do and what was expected of us. For example being home to accept delivery!!
The delivery actually came from Holland, and the delivery driver was great.
Everything stored in the garage, unpacked and all packing taken away in the most organised lorry I have ever seen.
The fitter similarly explained he had to keep his boots on etc. (health and safety) and worked calmly and efficiently, again taking away any other packing or bits.
Then he took his time running through the operation, explaining features and its use.
Since then its just been something we use and forget!
Thanks Handicare for a stress free experience
May 9, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Handicare. Contracts expensive, but no doubt they are the same with other Companies
Excellent Customer Service. The only problem was contacting them by telephone, although it was worth the wait.
We have been well looked after
October 8, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Great company with excellent customer service
The whole experience with Handicare since first contact through to the installation of the stairlift, to handling any issues to annual servicing has been very positive. The team truly care about their clients. Having the stairlift in place means my Mum can stay in her house long term which makes a huge difference and it is very reassuring to know that they are both reliable and offer great customer service.
August 4, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Freecurve Stairlift
We found the company excellent from Wes, the salesman/surveyor, to Matt & Sam the fitters. We were going with competitors until Wes pointed out problems with their idea which I now realise was something that should have made much clearer to us at the outset. Excellent stairlift which we are totally happy with. Roy & Christine
October 5, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
TRUSTWORTH, CARING COMPAANY
No pestering for a sale. Price competitive. I had an add-on after installation. Quick service - very happy.
This stairlift has improved the quality of my life.
No commode or hospital bed downstairs in the living area.
House looks good ie normal.
Thank you Age Co (linked with Age UK)
September 10, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Easy to arrange appointment to install
Easy to arrange appointment to install. Quiet efficient installation. Had a small installation issue, but quick and easy to arrange engineer to arrange repair. Needed a couple of visits but easy to arrange engineer to visit. Repair carried out quickly and efficiently. Excellent communication from the engineer. Delighted with competent service from Handicare. Excellent product with very professional staff. Definitely recommend this company.
September 25, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Excellent Service
The engineer was very friendly, efficient and helpful.
August 1, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
I phoned handicare late at night after…
I phoned handicare late at night after my wife went to the chair had stopped working they were prepared to come staught out to fix it. I told them that it could wait until the next morning they were straight out the next morning.the engineers very courteous and helpful
September 25, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
We had an excellent service
We had an excellent service . Easy to contact ,
October 3, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Great service
Stairlift was installed in June 2024 & has been a godsend. The engineers who fitted it were professional & courteous & made a lovely neat job. No mess was left. A free service was carried out on 4th July this year with the same standard of friendly professionalism
July 4, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Great product and friendly engineer
August 17, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Great company and excellent servicre
October 7, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
The Installation was done to a high…
The Installation was done to a high standard and the installation engineer was polite and tidy in his work. We were demonstrated how it works and the safety features.
May 22, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
From the moment we made the enquiry we…
From the moment we made the enquiry we have had a great experience . The gentleman that came to measure up and show the different chairs available was very friendly and helpful and when we had a problem they sent a great engineer out that sorted the problem and was very friendly and helpful. Would definitely recommend this company.
September 7, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Excellent and Knowledgeable Company
This is an excellent company to deal with
The Technician turned up on time
Worked efficiently and quickly was polite clearly knew his job and left no mess
Would recommend this company
September 24, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Very helpful staff and engineers
Found the company to be very helpful and took time to explain everything especially when the survey took place and talked through the operation of the stairlift with elderly parents.
May 7, 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Good quality-good design.
Price seemed competitive and the quality is good.
The beam which supports the stairlift is well designed and better than some others I have seen, which makes cleaning around it easy. wiring was very tidy and was installed to my wishes. very happy
November 6, 2024
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
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