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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, who are often described as polite, hardworking, and efficient. Many appreciate the booking process, which is noted for being clear, quick, and easy to arrange, with prompt responses to inquiries. The gardeners consistently arrive on time, often early, and perform thorough work, leaving gardens tidy and well-maintained. However, some people were dissatisfied with the pricing, citing issues with quotes that were unclear or changed, leading to unexpected additional charges for waste removal or being charged for full hours when less time was spent. Additionally, a few other people also felt that the gardeners sometimes lacked appropriate tools or understanding of specific gardening tasks, resulting in incomplete jobs or damage.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, punctuality, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it very easy and clear, with some... See more

Response time

Customers had positive experiences with response times, noting that the service was very good and quick.... See more

Price

People report ambiguous experiences with price, with some customers finding the services to be reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Handy Gardeners for over 2 years now and I am delighted with the service and level of care that we receive. In particular, I have been using the same gardener, Kiro, as he proactivel... See more

Rated 5 out of 5 stars

I cannot recommend handy Gardeners enough. I was clear in my mind what I wanted done and very aware after a recent heart procedure that I could not do it. Two gardeners arrived on time - correctio... See more

Rated 5 out of 5 stars

The grounds maintenance of our communal areas, mainly a private car park was completed in a few hours. The result was an area cleared of weeds and leaves, tidy and clean. One of the residents said it... See more

Company replied

Rated 5 out of 5 stars

Excellent. The gardeners arrived on time. Once I had explained what needed to be done, I just left them to it. They cut back my wisteria, trimmed the ornamental pear tree, swept up all the leaves and... See more


Company details

  1. Garbage Collection Service

Information provided by various external sources

Whatever your patio, lawn and garden care needs are, we are the Handy Gardeners in London, capable of providing you with competent garden maintenance. We can ensure that you and your garden are always treated to the highest standard of gardening services, with our expert help making a real difference around the outdoor area of your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Todd and Milenn were a fantastic team…

Todd and Milenn were a fantastic team who did my garden justice this week. Both were most polite, respectful, hard working and punctual. They did an absolutely brilliant job and checked with me along the way about what needed to be done. Would definitely be a return customer.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

5 stars

Todd and his team did a great job at pruning my monstrous hedge. They were quick but extremely efficient, making sure along the way that I was happy with their job and left the garden spic and span. I definitely recommend them.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Just not gardeners.

They wasted time doing what they hadn’t been asked to, they didn’t do what they had been asked to and they destroyed gooseberry bushes which they had specifically been asked to look after. Possibly worse than the gardening was the totally dismissive attitude of Mia in the office to my polite and justified complaint.

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

Handy Gardeners did the most fantastic…

Handy Gardeners did the most fantastic job on our garden. They worked very hard and efficiently, and surpassed my expectations as to what they got done within the timeframe. I was really impressed and will definitely be using them again! Can’t recommend them enough.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted with Todd and his team

We arranged for Todd and his team to sort out our front garden. They were friendly and worked incredibly efficiently. They went above and beyond - to remove a tree that had self -seeded and was blocking light from the window. We are very happy with the outcome. We’ll definitely be using Todd and his team again and would recommend them to others

May 13, 2023
Unprompted review
Rated 4 out of 5 stars

Our communal front garden needed a good…

Our communal front garden needed a good spring clean, and I am
Very happy with the work that Todd did . It was a tough job ( lot of weeding) and Todd did it all . I appreciated that Todd kept me engaged / informed throughout the job. Good job overall

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Todd and his assistant were friendly and efficient and did an excellent job, the garden looks great, and I'm really pleased with the work they did.

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

I have now used Handy Gardeners 3 times…

I have now used Handy Gardeners 3 times and have to say I am extremely happy with their work. Having gone through 2 lots of gardeners beforehand who were not up to par finally found a team who were. Prices are reasonable however please make sure you are aware how many bags of garden waste have to be taken away as that can work out expensive.
I will definitely be using them again!!

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

HG Poor, rushed work

HG was hired to do garden work. I have never seen such shoddy work and after such poor, rushed work they insisted I pay over £1,000. The 3x3.5 concrete layer is uneven and has holes. My shed was mounted on it using broken left over sticks to balance ita, the sleepers were left unsecured and therefore now loose and the rest of the job was pretty much the same. What should have taken 1.5 days took two weeks. They would not respond to correcting their workers errors insisting they were professional. I invited them to place the evidence I sent to them, on their website, if they really believed the work was of good professional standard. Of course they did and would not. I was harrassed and told I was being "ridiculous". At no point did they accept fault or offer to respectfully meet the standard they claim. Their website does not portray what I received. Rather than take the risk of hit and miss work, please be watchful of who you hire at every point. Service being paid for should be consistent for everyone and not deliberately sloppy for others.

April 9, 2023
Unprompted review
Rated 1 out of 5 stars

Booked but never turned up!

I booked this company to tidy up my garden (North London). They never turned up and I was only advised that they weren't coming when I chased (by email as the phone goes to voicemail). Whilst I was wasting my time waiting for them, I did a more thorough check of the reviews - and now I feel I've had a lucky escape!

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Todd and his assistant did a wonderful…

Todd and his assistant did a wonderful job in my back garden. I had old shrubs looking really scary that no one touched for years hence there was a lot of clearance involved. The site was left very clear and guys made sure that all my requests were completed. All aspects of the cost ie the split between labour and waste removal were covered at the stage of initial quote and the job was competitively priced.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent job and service

Todd and his assistant did an excellent job. They evened out the soil and then relayed and grouted the garden paving stones. They were clean, tidy and courteous. Highly recommend them and would use them again.

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

These guys are machines

These guys are machines!

Really smart, full of ideas and making sure that the job is finished

Nothing too much trouble

5/5 STAR QUALITY

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

An incredible service

An incredible service. Thorough professional and well organised . Cleared up really well and ensured all the pruning was done properly with shrubs and climbers reshaped and cut back ahead of spring.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Professional, Reliable Gardeners

Todd and his assistant did a brilliant job transforming sad, winter, landscaped front and back gardens into something of their former beauty by expertly pruning multiple David Austin Roses, mowing and edging the lawn expertly, clearing all the leaves away, and taking away all the green waste. All this in just 2 hours, and it was competitively priced. It gives me great pleasure to look out on the garden now. They were also extremely polite, worked quickly and efficiently, and willing to please. It was obvious they took a pride in their work.
The booking process, handled by Mia, and phone updates from Maggie were friendly and efficient.
I am glad I have, at last, found reliable gardeners to replace our original gardener. I will use them for ongoing maintenance and cannot recommend them highly enough.

February 24, 2023
Unprompted review

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