I had such a lovely experience with Jolene and Karen. They were so patient while I tried on lots of different styles and sizes of rings and never made me feel rushed. They were happy to order the righ... See more
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See what reviewers are saying
I love my necklace I bought one in Ireland and few years ago but unfortunately it broke! But thankfully this company had the exact same one! And I receive a little packet of love heat sweets and a gif... See more
I ordered a personalised disc pendant as a gift. Being close to Christmas and choosing a business I hadn’t used before meant I was a bit worried about delivery in time for Christmas. I messaged to... See more
Bought a Celtic cross pendant online and enquired about the size. Staff were quick to respond even out of regular business hours and the following day sent me pictures which assisted me in making my... See more
Company details
Written by the company
HANRATTY JEWELLERS, 7 CARDINAL O’FIAÍCH SQUARE, CROSSMAGLEN, CO. ARMAGH, NORTHERN IRELAND Hanratty Jewellers is a family run business located in the centre of the bustling town of Crossmaglen, on the outskirts of Newry. The Hanratty family took over the business in 2000, bringing it to new levels firstly with a big move from North Street to our vibrant new premises on the Square, Crossmaglen which is easily accessible from Newry, Armagh, Belfast and Dundalk, and now with the addition of our online showroom. The business has gone from strength to strength serving the local area and neighbouring counties with beautiful classic gold and diamond jewellery, while working to bring the latest trends in jewellery, watches & giftware to our customers. Products we offer: Jewellery, Watches, Engagement, Wedding & Eternity Rings & Giftware for all special occasions. Customer Service: We pride ourselves on going the extra mile for our customers, whether instore or online, by taking time to understand what our customers need and want from their jewellery piece. Our motto is “where’s there’s a will, there’s a way” and our aim is to ensure that each and every customer leaving Hanratty Jewellers, whether instore or online, feels valued and appreciated. Our Services: Our services include gift wrapping, jewellery clean, polish, setting, repairs, bespoke requests, watch batteries, watch repairs/overhauls, repair guarantee, engraving/personalisation. Thank you for reading x
Contact info
7 Cardinal O’Fiaich Square, Crossmaglen, BT35 9AA, Newry, United Kingdom
- 00442830868188
- info@hanrattyjewellers.com
- hanrattyjewellers.com
4.8
Excellent
58 reviews
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Great service
Great service, jolene & Catherine, a pleasure dealing with yous. Helpful in every way.
February 6, 2025
Reply from Hanratty Jewellers
Thank you Mary Theresa, much appreciated! Jolene x
All at Hanrattys went above and beyond…
All at Hanrattys went above and beyond to obtain the specific ring I wanted to purchase and with very little notice. They were then more than accommodating when I needed it resized,and they kept me informed on the rings progress throughout. Fantastic service and customer care, for an awkward customer like me. I wish them continued success 👍
January 18, 2025
Reply from Hanratty Jewellers
Thanks Adrian, your custom is greatly appreciated, Jolene 🙌
Above and beyond
I think their care and attention to detail is above and beyond. The item I ordered looked slightly different to the pic so they sent me a picture of the item that would be received before I paid for it and sent it! Thank you Carrie
December 5, 2024
Unprompted review
Reply from Hanratty Jewellers
Thank you Carrie, glad you were happy with our service 🙌 Jolene x
A very welcoming shop to visit
A very welcoming shop to visit, helpful friendly staff.
December 13, 2024
Reply from Hanratty Jewellers
Thank you Roisin
Amazing customer service from Jolene
Amazing customer service from Jolene. I bought a St Anthony Medal on line, the communication, speed of delivery and quality of the medal were first rate. Thank you so much
December 17, 2024
Unprompted review
Reply from Hanratty Jewellers
My pleasure Aidan, thank you for your kind words and generous 5* rating, glad I was able to help with the medal, Jolene
Over a week after paying for and…
Over a week after paying for and placing my order and nine days before Christmas, they've sent me an email saying 'at my request, they have cancelled my order'
Edited after following up with email- order was cancelled due to a high number of recent breakages in transit.
December 8, 2024
Reply from Hanratty Jewellers
Hi Bill, apologies again for the inconvenience as explained in my email response to you, we will be looking at removing larger breakable from the website in the new year. I appreciate your edited rating on Trustpilot. Kind regards, Jolene
Great service, quick turn around.
Very Efficient service. Nicely packaged for a delicate item.
November 25, 2024
Reply from Hanratty Jewellers
Hi Dan, thanking you for your generous review, delighted you were happy with your purchase, Happy Christmas! Jolene
Wonderful experience
Easy to order arrived in good time product is beautiful and very lovely wrapped
November 20, 2024
Reply from Hanratty Jewellers
Thank you Margaret for your kind words and for taking the time to give us a 5* review, it is much appreciated, wishing you and your family a Happy Christmas, Jolene x
Excellent!
November 6, 2024
Reply from Hanratty Jewellers
Thank you Frazer for your 5* review, delighted you were happy with your purchase, kind regards, Jolene
Came wrapped lovely and all had an…
Came wrapped lovely and all had an individual bag. The earrings are lovely very impressed.
October 31, 2024
Reply from Hanratty Jewellers
Hi Alicia, thank you for your 5* review, the earrings are very cute and I hope their recipients were as pleased as you! Happy Christmas, Jolene x
First class service
First class service! We were looking for a particular ring which we sourced on the web page and then went to the shop. Joleen was more than welcoming and professional. Couldn’t speak more highly of the service we received. Will definitely be back.
October 31, 2024
Unprompted review
Reply from Hanratty Jewellers
Thank you so much Stephen & Geraldine for making the journey to Crossmaglen, very much appreciated and delighted to hear that you’d found what you wanted on the website! 🙌 Only too happy to help! Have a lovely weekend, Jolene ❤️
Ordered bracelet and arrrived very…
Ordered bracelet and arrrived very quickly
With a little note and a packet of love hearts
Would highly recommend
August 23, 2024
Reply from Hanratty Jewellers
Hi Michelle, thank you for your generous 5* review, hope you loved your Newbridge bracelet, many thanks, Jolene
5 ⭐️ service and communication from…
5 ⭐️ service and communication from Jolene and the team at Hanratty Jewellers. I also purchased the wrong size of ring and Jolene was able to sort everything out so fast for me. Nothing was a bother. Will definitely purchase again as the ring is just beautiful and beautifully presented and lovely touch of wee love heart ❤️ sweets along with the ring. Thank you so much again Siobhan x
August 6, 2024
Unprompted review
Reply from Hanratty Jewellers
What a fabulous 5* review! Thank you so much Siobhan and for your much appreciated custom, glad we could sort you out quickly for the birthday gift! Jolene x
Reply from Hanratty Jewellers
Hi Debbie! Thank you for your much appreciated custom and your 5* review, it means so much to our small business, see you soon, Jolene x
The exact product wanted
The exact product wanted. Although bought separately it was put together for me. Excellent
May 31, 2024
Reply from Hanratty Jewellers
Hi Sara, thank you for giving us 5 stars in your review, much appreciated and glad you love your earrings, have a great day, Jolene x
Reply from Hanratty Jewellers
Thank you Karina for your 5* review! Glad you loved the medal, Jolene x
Outstanding customer service from Jolene
Outstanding customer service from Jolene and her colleagues. Excellent communication. I will definitely use this company again.
March 8, 2024
Reply from Hanratty Jewellers
Thank you Margaret for your kind words x
Brilliant personal service
Ordered a bracelet to replace one I received for 50th birthday present and accidentally broke. After a delay due to shortage of stock the owner very kindly sourced the same bracelet for me and sent it by courier. Excellent service and brilliant business. Would definitely recommend this family run business. Thank you Jolene!
February 8, 2024
Unprompted review
Reply from Hanratty Jewellers
Hi Cathy, thank you for your 5-star review and for your kind words, much appreciated, Jolene x
Great!
Called to make sure a product online was in stock as I needed it for a gift. The lady was pleasant and helpful. My order came quickly and was perfect! Great experience
January 29, 2024
Reply from Hanratty Jewellers
Hi Shannon, thank you so much for your 5-star review, so glad we could help. Jolene x
Beautiful broach.Arrived well packaged…
Beautiful broach.Arrived well packaged and beautifully presented with all the gift bag,gift box etc. and a handwritten personal note!
January 27, 2024
Reply from Hanratty Jewellers
Hi Anna, thank you for your 5-star review, it is very much appreciated and thank you for your business, Jolene x
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