Ordered the 1st of february to Denmark. Reached out on email on the 13th of february, no response. I even kindly asked them to reach out to me on an instagram comment around the 22nd of February. They... See more
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Ordered on December 3, 2024 and still haven’t received order. Tracking provided just says your shipment is in transit. Thanks for waiting. Emailed several times with no response. I received a response... See more
Shipping took a little longer than expected but communication from the company was good. Love the hair dryer attachment and the curling attachments. Works well on my hair but you do have to use smalle... See more
I wouldn’t recommend this set at all. The materials feel extremely cheap, almost like plastic, which is disappointing considering the price. Even the so-called ‘premium case” looks and feels low-quali... See more
Company details
Written by the company
At HappyCurls, we're passionate about hair. Our team comprises dedicated professionals and beauty enthusiasts committed to bringing you the best in hair styling technology. We understand the challenges of achieving the perfect look and strive to provide solutions that are both effective and easy to use.
Contact info
Netherlands
- happy-curls.com
2.4
Poor
118 reviews
Hasn’t replied to negative reviews
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I ordered the 5 in 1 hair styler pro on…
I ordered the 5 in 1 hair styler pro on November 21st and still haven’t received it. I have contacted the company and they said last week that it was in my area and should be delivered within the week. Still nothing. It said 5-7 business days delivery but it’s been 23 business days. The customer service team also said once they ship the package it’s out of their hands and basically I have to wait or try to dispute the charge with my bank. This was supposed to be a gift for my daughter but I don’t think I will ever get it. Very disappointed.
December 16, 2024
Unprompted review
Reply from Happy Curls
Dear Amanda,
We sincerely apologize for the delay and the frustration you’ve experienced. We understand how disappointing this is, especially since you were expecting the item as a gift for your daughter.
Your order is still in transit, but given the significant delay, we have processed a full refund for your order. You should see the refund reflected in your account shortly.
Please rest assured that we are committed to resolving this, and if you need any further assistance, feel free to reach out to us at info@happy-curls.com.
Thank you for your patience and understanding.
Kind regards,
Happy Curls Customer Service
I purchased a curler on 11/29 and again…
I purchased a curler on 11/29 and again on 11/30 for my granddaughters for Christmas. On 12/2 I got emails saying they were shipped and again a week later and again, no tracking information and have not to date received a package! Beware of a scam!
December 16, 2024
Unprompted review
Reply from Happy Curls
Dear Kathleen,
We sincerely apologize for the delay and the inconvenience you’ve experienced. We understand how frustrating this must be, especially with the items intended as Christmas gifts for your granddaughters.
We want to assure you that we are a legitimate business, and your orders are still in transit. Due to the holiday season, international shipments can sometimes experience delays. We are actively monitoring your orders and will provide updated tracking information as soon as possible.
If you need any assistance or further details, please don’t hesitate to contact us at info@happy-curls.com, and we’ll resolve this promptly.
Thank you for your understanding.
Kind regards,
Happy Curls Customer Service
I wouldn’t bother ordering this if you…
I wouldn’t bother ordering this if you actually want it to turn up. I ordered one for a Christmas gift on November 26th and I am still waiting with no delivery information. I have followed up multiple times and am still awaiting a response. Terrible customer service.
November 26, 2024
Unprompted review
Reply from Happy Curls
Dear Aaron,
I’m truly sorry to hear about the delay with your order and for the lack of timely communication on our part. I completely understand your frustration, especially with the item being intended as a Christmas gift.
I’ve checked on your order, and it appears to be delayed due to high demand and shipping challenges during the holiday season. We are working closely with our couriers to resolve these issues and ensure orders are delivered as soon as possible.
If you no longer wish to wait, we can arrange a full refund immediately. Please let us know how you’d like to proceed.
We sincerely apologize for the inconvenience and are committed to improving our service. Thank you for your patience and understanding.
Best regards,
Happy Curls
Read and Save your money!
I left a one star review, the company emailed me and said they would refund my money and check on the status of my order to verify it was on its way. They said I would get a refund in good faith after I deleted my review here and I would still receive my products. Which I did right after I got that email.
I responded to their email also letting them know I did delete it and I was satisfied with their customer service. We’ll..
It has been over a week now, And I have reached out to regular customer service and the legal team, which sent me the initial email to delete my review here.
To see when I should expect my products and refund. I’m out $86
They even sent me new tracking information and guess what still nothing can be found. I even use the Shop app and they can’t verify any shipping information from the seller.
They asked me to remove my comment saying they are a scam. If that’s not what this is then what is it? It’s a run around at least. -unsatisfied customer
*update @230pm today I received a tracking number for the case and states it’s out for delivery. Nothing for the actual styler and no credit back
December 13, 2024
Unprompted review
Reply from Happy Curls
Dear Jenn,
We’re sorry for the confusion and frustration you’ve experienced. To clarify, both your Hairstyler Pro and case are now confirmed to be out for delivery, with an expected arrival by December 17th.
We deeply regret any delays or miscommunication and understand how this has impacted your trust in us.
We’re committed to resolving this matter to your satisfaction, and we appreciate your patience as we ensure everything is completed. If you have any further concerns, please don’t hesitate to reach out to us at info@happy-curls.com.
Kind regards,
Happy Curls Customer Service
Stay away from this company
Stay away from this company. They will take your money, give you a bogus order# and a text saying your order is on the way. No tracking#. When you follow the link and put in order # it shows no tracking# found and only way to contact them is via email. I've emailed them with no response or help providing a valid tracking information for this order. It has been 13 days since they took our money. Stay far away from this company.
December 13, 2024
Unprompted review
Reply from Happy Curls
Dear Christine,
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had.
Typically, orders are processed and delivered within 3-9 business days. However, delays can sometimes occur, especially during holidays periods. We understand your concern regarding the tracking information, and we want to resolve this for you immediately.
Could you please email us again at info@happy-curls.com or provide your order details through a direct message? We will prioritize locating your order and providing an update. If necessary, we will issue a full refund as part of our commitment to ensuring customer satisfaction.
We are truly sorry for this inconvenience and appreciate your patience as we work to make this right.
Kind regards,
Happy Curls
Nervous
I am very nervous because I recently placed an order and I cannot get a tracking number. I received a notification that there is a problem with the tracking number "syncing properly." This appears to be a scam and I may have to contact my bank and the Better Business Bureau. I will write another review if something changes
December 12, 2024
Unprompted review
Reply from Happy Curls
Hi Ivy,
Thank you for reaching out and sharing your concerns. We completely understand your worries. Since you prefer not to wait for your order, we have canceled it and issued a full refund.
If you have any further questions or need assistance, please feel free to email us at info@happy-curls.com.
Best regards,
Happy Curls
Having problems with my order
Having problems with my order, can’t get any help or anyone to reply back. Very concerned this is a scam. Wouldn’t recommend buying at this point. Contacting the better business bureau and my bank!
December 6, 2024
Unprompted review
Reply from Happy Curls
Dear Valued Customer,
We’re truly sorry to hear about the challenges you’ve faced with your order. Please rest assured that your concerns are important to us, and we are here to help.
Unfortunately, without specific details like your order number or name, we are unable to locate your account to provide assistance. We kindly ask you to reach out to us at info@happy-curls.com with your order information, and we will make it our priority to resolve this matter as quickly as possible.
To make things right, we are more than happy to provide full compensation for the inconvenience caused. Your satisfaction is our top priority, and we are committed to ensuring a positive resolution.
We would also like to respectfully mention that labeling a business as a scam or filing complaints with organizations like the BBB without sufficient cause can sometimes lead to unintended consequences. We encourage open communication and hope to resolve this matter amicably to avoid any unnecessary misunderstandings.
Thank you for your patience and understanding.
Sincerely,
The Happy Curls Team
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