Happy Poppy 

Do not purchase from this company!! No response to several email requesting a return. Not based in UK as the website would have you believe.

Very poor quality I ordered 3 different items and they were all extremely cheaply made I’ve actually thrown them away- to be fair I did complain and got a refund for one of the items- I paid via PayPal.

All products big delay and all broken
Customer service is terrible and no refund given.
BIG DISAPPOINTMENT

Absolute scam. I bought a cat activity mat and it turned out to be poor quality, one of the snaps keeps popping out of the fabric, so I tried contacting them to arrange a refund, but apparently, I'm contacting them "outside of office hours", even though it's 3:48 PM on a Thursday, and they claim to be UK based, so it's not a time zone thing. Avoid at all costs. I wish I'd just bought the more expensive mat from Zooplus.

Chinease scammers , DO NOT ORDER ANYTHING FROM THEM

CHINESE SCAMMERS - AVOID.
Company is masking as UK business but ships from China. Cat beds I ordered took three weeks to arrive and were nothing like the product depicted, in terms of size, shape, material and quality. Seller refuses to refund unless product is returned at buyer's expense.

I ordered some cat toys from Happy Poppy on 15 April. I only saw the reviews after ordering so I did have some apprehensions about the order. However, I received the order within 10 days and did receive an update email from Happy Poppy to let me know when the order would be arriving, with tracking through Yodel. Both items seem well made and my cat has made use of both toys.

My order never arrived and they refused to give me a refund

Do not purchase from this company. Ordered a dog onesie based on the measurements supplied. On arrival was too big and not as per measurement supplied on website. Informed when requesting a return I could keep the item and they would refund me 20% (£4) for a £20 item or return at a cost to myself which would cost £20. What a rip off the company is based in china not England as it makes out.

Awful. I wish I looked at trust pilot b4 ordering. I was looking for some toys for my kitten . I thought it was an uk company that sold good quality toys but when one of the items arrived i realised it's stuff u can buy from temu for a few quid. They basically buy from temu n mark it up by 200%. I spent £35 . One if the toys is not fit for purpose so I asked 4 a refund but the cost to post back to china is ridiculous.

Save your money and buy from temu or amazon or one of the established pet stores

Waiting to hear their response for£40 igot 4 cardboard scratch pads very cheaply made , when I ordered nothing like them . None of my correct order arrived. If I could give minus stars I would

I wish I'd looked at Trust Pilot before ordering this water bottle. It's not actually watertight, took ages to arrive and, less importantly it's grey, not sage.

This company is in China, they sent me a flimsy comb, I tried to return and they sent me a China address to return to and pay for the returns. Avoid them as you would a plague.

Garbage items worth pennies that took weeks to arrive. Presents as UK company but based in china. Avoid at all cost.

Zero star if I could rate . The worst service ! No communication! My parcel was never delivered !!!!!! Order number #HP180310 was never delivered! No reply to my emails from shop ! Poor customer service! Avoid !

Shocking. Do not buy from this company. Bought a toy that needed charging in advance for a new kitten I was going to be collecting. Took ages to arrive. Had the toy for about a month before using it, as the kitten arrived later than expected. After two weeks it broke as the charge was no longer holding. Reported the faulty toy, explained the situation and was told you had to report things within 30 days of receipt of the item. I was told that I should have reported it earlier, not sure how I could have done. I was then told it was my fault, how I have no idea. Don't think I have ever experienced customer service like this in my life. This company is appalling, do not use them, clearly I am not alone reading other reviews.

Is this a real company? Why is their rating unavailable, despite it having hundreds of reviews?
My experience has been less than positive. I hesitate to give them a single star.
I ordered 3 items nearly 2 weeks ago. Two items finally arrived.. not sure which country they were dispatched from. (both are pretty rubbish.. one I have to assemble & have almost given up. It’s a large cat scratch slope)
The third item : I have no idea whether it’s been dispatched as the company gives misleading and oblique answers to emailed questions. I’d advise anyone thinking of ordering to go somewhere, anywhere, else

Ordered a toy for my dog over a month ago, still not delivered. Emailed to cancel and asked what would happen if it’s still turned up…. It had not even been dispatched!!! Note to self to avoid Happy Poppy in future!

AVOID!! The absolute worst company, rudest staff and worst quality products. Took weeks to arrive, faulty items, disgustingly rude staff and they clearly buy all their products on SHEIN or Temu, then charge us wayyy more. AVOID

This company is presenting as uk based but is in fact Chinese so if you need to return an item the costs are punative. I cancelled the order before it was despatched asking for a refund as it was so late and they despatched it anyway. They have been unhelpful and I feel deceived by them.