Happy.Rentals Reviews 654

We hired an apartment Casina del Pecatore in Marina di Pietrasanta rented by happy rentals.
We and our two kids had an amazing 5 days vacation at Casina del Pescatore. The instructions from the host was very clear and easy to understand, with some pictures and videos. Communication between us and the host was good. We always got answers to our questions very fast. Because the house was free when we arrived we were offered an early check in.
The place was amazing! Pool is just 10 meters from our place and kids could go there as soon as they were done with breakfast. Amazing beach, so quiet and peaceful. To live on the beach is a dream and so it felt for us. The host Paola was very nice and friendly even though she doesn’t speak English she still could help us. She was the first running and taking care of our youngest daughter when she felt off the sunbed and was crying.
The only negative thing I can point out is that the main bed was very stiff.

Excellent company to deal with. Good choice of rental apartments and fair prices. Central office quick to respond to any queries. Local agents very friendly and professional. Highly recommend.

Avoid any property managed by Lake Como Holiday / Happy Rentals / Holiday Property Solutions at all costs.
This was, without a doubt, one of the worst accommodation experiences we have ever had!
We paid a premium price for their property "Sant'Anna Deluxe" that was marketed as a "Deluxe" apartment on Lake Como. What we received was a damp, dirty, poorly maintained property that became effectively uninhabitable when it was left without water for virtually an entire weekend – the full duration of our stay:
- No water
- No showers
- No functioning toilets
- No ability to wash, brush our teeth or maintain even the most basic hygiene.
We reported the problem immediately and repeatedly to Lake Como Holiday / Happy Rentals. We sent videos documenting the situation throughout the weekend. We asked for help. We asked for solutions. We asked for alternative accommodation. We asked for escalation. Nothing meaningful happened!
The customer service representative handling the matter was dismissive, unhelpful and appeared far more interested in defending the company than solving the problem. At no point did we feel that anybody genuinely understood the seriousness of leaving paying guests without water for almost an entire weekend. It seemed completely normal to them.
We spent a significant part of our holiday searching for places where we could shower, use toilets and carry out basic hygiene instead of enjoying Lake Como.
And the lack of water was only part of the problem - the apartment itself (that looks nice in the pictures) was shocking!
The entire property felt permanently damp due to the indoor pool located on the lower level. There is no proper separation between the pool area and the rest of the apartment, which means that moisture spreads throughout the entire property. Everything felt wet. The bedsheets upstairs were damp and the air felt damp. Even wearing glasses indoors was difficult because they immediately fogged up due to the humidity. The entire apartment smelled moldy!
One set of bedsheets was visibly brown-stained and dirty upon arrival and despite charging more than €200 in cleaning fees, we arrived to find dirty floors and an apartment that clearly had not been cleaned to any reasonable standard.
We also had to share the property with large, fast-moving insects that repeatedly appeared inside the apartment. There is some type of insect nest somewhere in this damp place. Not exactly what one expects from a supposedly luxury rental.
The indoor pool generated constant noise that could be heard from the kitchen and living areas, making the apartment even less pleasant to spend time in.
Another material issue that was never properly disclosed before booking was access to the property. Nowhere in the booking description were we informed that access to the property involves parking the car in an improvised, narrow roadside between traffic signs below the house and carrying luggage up and down approximately 200 steps. This is not a minor detail. It is a material aspect of the property that should have been clearly disclosed before booking, particularly for families, elderly guests or anyone travelling with substantial luggage.
For a property marketed as "Deluxe", the entire experience was not such a "Happy Rental".
But what is most disappointing is that even after overwhelming video evidence documenting the lack of water and the overall condition of the property, Lake Como Holiday / Happy Rentals / Holiday Property Solutions refused to provide an appropriate remedy and refund and continued to minimize what happened.
I think we can all agree that a luxury property without water is not a luxury property, but also that a holiday rental without functioning toilets and showers is not fit for rental and occupation.
Problems can happen, but what defines a company is how it responds to paying guests when things go wrong. Lake Como Holiday / Happy Rentals / Holiday Property Solutions failed completely! We will never book with them again and strongly recommend that others look elsewhere.
If this is what Lake Como Holiday / Happy Rentals / Holiday Property Solutions consider a “Deluxe” experience, prospective guests should seriously reconsider booking any property managed by them! AVOID!!!

We stayed in your city view apartment in Nice.
It was beautiful. We really loved the location. So clean and modern.
And brilliant contact from the staff. Would 100% recommend!

Easy to handle,fast service' instructions and costs sometimes a little indifferent.
More transparent informations about nearby groceries, towels and sheets would be helpful

The agency is professional and very helpful. Communication via WhatsApp is easy. After our holiday in Menton in one of their properties, we can highly recommend the agency without reservation.

The apartment is wonderful. I especially loved the view from the balcony—it's stunning. The apartment had everything you needed for living. The location is also very good. The beach, shops, cafes—everything is very close.

Perfect Location for our Birthday Party.
Everything like booked.
Nice, helpful Contact.
Top price/value ratio.

Very nice appartment on a great location in Marbella. All equipment you need is there or can be requested. Great place to stay with families with little children.

Amazing stay, everything was perfect l. Too good in the price we got. The facilities in the apartment were excellent

All very very good!
Everything was nice and clean! Great communication with the host. Plenty of towels available for use. A well-equipped kitchen. We arrived at night and there was water in the fridge that we could help ourselves to. Can definitely be recommended.

Great location bed settee not very comfutable

I am the owner of a property managed by Happy Rental, and my experience has been nothing short of disastrous. Their lack of care for the furnishings was shameful: items were left outside without cover for months, or simply piled up inside without any logic.

Entry doors were often left unlocked with keys nearby, and locks were damaged. Even worse, lights, water heaters, and refrigerators were left running for months on end while the property sat empty, forcing me to pay exorbitant utility bills. In a year and a half, they only managed to book the property five times. STRONGLY DISCOURAGED

Thank you, a had an amazing experience to stay in this apartment. Location, park. And hospitality. Special thanks to Dino, for the quick response and help. The best place to stay

I have an appartement in Nice which I rent seasonally through this agency.I am in contact with Lara and Leo:everytime I get in touch with them,they answer straight away and,when there is a problem,they solve it without delay.Thank you for everything you do

Happy Rentals is a very professional and reliable company. Our communication with them has been perfect, from the initial booking of the apartment till the return of the keys. So if you are looking for a reliable company, look no further!

Great location
Comfortable beds
Easy access

Beautiful apartment in a beautiful neighborhood.

HR were extremely helpful, responsive and flexible. The apartment was very good and central and I feel confident the few small bits of feedback we've given about Apartment Beau Soleil, which were minor anyway, will be acted on. I'd certainly recommend them to deal with as a company. Thank you.

Enquired about a large four bedroom villa in Spain for 5 people, two week stay. The villa had a pool.
Was told that only one normal size towel was available per person for the whole two weeks. If I wanted them to be changed I would have to pay.
So if you got out of the pool, you would have to walk dripping wet into the villa before you shower and wash your hair (with your one towel).
Avoid this company. Seem to use anything they can to get more money from you. No customer service.