We have stayed in this apartment block before so we had a good idea about the facilities. It is ideally situated next to the station and cable car with fabulous views. It is quite comfortable althoug... See more
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Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more
Company replied
Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more
Company replied
The holiday flat is well equipped and modern throughout, perfectly suited for a group of four. Good amenities for self-catering. It is perfectly located within the old centre of Riva, lying rather qui... See more
Company replied
Company details
Written by the company
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Contact info
6900, Lugano, Switzerland
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4.2
Great
710 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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STRONGLY DISCOURAGED
I am the owner of a property managed by Happy Rental, and my experience has been nothing short of disastrous. Their lack of care for the furnishings was shameful: items were left outside without cover for months, or simply piled up inside without any logic.
Entry doors were often left unlocked with keys nearby, and locks were damaged. Even worse, lights, water heaters, and refrigerators were left running for months on end while the property sat empty, forcing me to pay exorbitant utility bills. In a year and a half, they only managed to book the property five times. STRONGLY DISCOURAGED
April 28, 2026
Unprompted review
Reply from Happy.Rentals
Dear Silvana,
We had to stop the collaboration due to the complaints we received from guests about your property, Trulli Silvana In Locorotondo.
We regret that your expectations were not met. However, we must respectfully disagree with the claims made, as protecting our clients’ properties and delivering efficient management remain fundamental priorities in our operations.
Best regards,
Happy Rentals Monopoli
Location
Thank you, a had an amazing experience to stay in this apartment. Location, park. And hospitality. Special thanks to Dino, for the quick response and help. The best place to stay
April 20, 2026
Unprompted review
Reply from Happy.Rentals
Dear Asia,
Thank you so much for your kind words! We’re delighted to hear that you had such an amazing stay and enjoyed the apartment, its location, and the nearby park.
A special thank you for mentioning Dino, we’ll be sure to pass along your appreciation. Providing quick and helpful support is something we truly value.
Kind regards,
Happy Rentals Team
We’d be happy to welcome you back anytime!
I have an appartement in Nice which I…
I have an appartement in Nice which I rent seasonally through this agency.I am in contact with Lara and Leo:everytime I get in touch with them,they answer straight away and,when there is a problem,they solve it without delay.Thank you for everything you do
April 21, 2026
Unprompted review
Reply from Happy.Rentals
Dear Romina,
Thank you very much for your kind feedback! We’re delighted to hear that your experience with Lara and Leo has been so positive. Providing prompt communication and efficient solutions is very important to us, and it’s great to know we’re meeting your expectations.
We truly appreciate your trust and look forward to continuing our collaboration!
Best regards,
Happy.Rentals Team
Highly professional, reliable and trustworthy
Happy Rentals is a very professional and reliable company. Our communication with them has been perfect, from the initial booking of the apartment till the return of the keys. So if you are looking for a reliable company, look no further!
April 13, 2026
Unprompted review
Reply from Happy.Rentals
Dear Charlotte,
Thank you so much for your kind words! We’re delighted to hear that your experience with Happy Rentals was smooth from start to finish. Providing clear communication and a reliable service is exactly what we strive for, so it’s great to know we met your expectations.
We truly appreciate your recommendation and hope to welcome you again in the future!
Warm regards,
Happy.Rentals Team
Reply from Happy.Rentals
Dear Dean,
Thank you for your kind review! We're glad you enjoyed the location, comfort, and easy access. We hope to welcome you again soon!
Warm regards,
Happy.Rentals Team
Reply from Happy.Rentals
Hello Igor,
Thank you so much for your kind words! We're delighted to hear that you and your family enjoyed the apartment and the neighborhood. It was a pleasure hosting you, and you’re always welcome back anytime!
Kind regards
Happy.Rentals Team
Conscientious, helpful and responsive. A good company.
HR were extremely helpful, responsive and flexible. The apartment was very good and central and I feel confident the few small bits of feedback we've given about Apartment Beau Soleil, which were minor anyway, will be acted on. I'd certainly recommend them to deal with as a company. Thank you.
March 13, 2026
Unprompted review
Reply from Happy.Rentals
Dear Guy,
Thank you so much for your kind words and thoughtful feedback.
We truly appreciate your comments and will certainly take your feedback on board as we continue to improve our apartments and services. It’s great to know that the location and overall experience met your expectations.
Thank you again for your recommendation,it means a lot to us. We hope to welcome you back again in the future!
Warm regards,
Happy Rentals Team
Poor customer service
Enquired about a large four bedroom villa in Spain for 5 people, two week stay. The villa had a pool.
Was told that only one normal size towel was available per person for the whole two weeks. If I wanted them to be changed I would have to pay.
So if you got out of the pool, you would have to walk dripping wet into the villa before you shower and wash your hair (with your one towel).
Avoid this company. Seem to use anything they can to get more money from you. No customer service.
March 12, 2026
Unprompted review
Reply from Happy.Rentals
Dear Elizabeth/Diane,
Thank you for your feedback.
We are sorry that there was confusion during your enquiry. After reviewing the Airbnb conversation, we can see that our colleague informed you that two bath towels per guest are included. Unfortunately, the message did not mention that each guest also receives a separate pool towel, which is part of our standard provision. We apologise for that omission.
To clarify, our properties in Spain normally provide two bath towels and one pool towel per guest. Additional towel changes during the stay can be arranged for an extra fee, which is standard practice for many self-catering holiday rentals.
As this was an enquiry rather than a confirmed booking, we regret that the misunderstanding led to such a negative impression. We always aim to provide clear and accurate information and appreciate the opportunity to clarify this here.
Kind regards,
Happy Rentals Team
Location, location, location
Great information to access accommodation.
Accurate description.
Great flat for 3-4 people
March 1, 2026
Unprompted review
Reply from Happy.Rentals
Dear Joanne,
Thank you for your lovely review!
We’re delighted to hear that you enjoyed the apartment in Sauze d’Oulx and that the location worked so well for your stay. It’s also great to know that the access information was clear and that the apartment matched the description.
We’re glad the flat suited your group comfortably, and we hope to welcome you back again in the future.
Kind regards,
Happy Rentals Team
The apartment had all that we needed…
The apartment had all that we needed and is very close to the Clotes lift.
The booking procedure is straight forward followed by useful information regarding the property and key collection.
The only thing that I would change is to change the given route from Oulx to the property to avoid driving through the center of town(limited access zone)as it is not necessary or quicker.
Besides that we had a great time
March 2, 2026
Unprompted review
Reply from Happy.Rentals
Dear Tony,
Thank you for your kind review. We’re very happy to hear that the apartment had everything you needed and that you enjoyed the convenient location close to the Clotes lift. It’s also great to know that you found the booking process smooth and the information provided helpful.
Thank you as well for the suggestion regarding the route from Oulx. We appreciate the feedback and will review the directions we send to future guests to make them clearer.
We’re glad you had a great stay and hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
Happy rentals chamonix is extremely…
Happy rentals chamonix is extremely variable one apartment was lovely the other was dirty, mouldy and completely disparate from pictures provided. The ground team were useless and they refunded 100 euros when we refused to stay in the property and moved elsewhere due to concerns re safe habitation. They offered no help and no solutions. Awful company.
February 23, 2026
Unprompted review
Reply from Happy.Rentals
Dear Tee,
Thank you for your feedback. We are sorry to read that your experience with one of the apartments did not meet your expectations.
As you mentioned, your group booked two different apartments in the Résidence Le Cristal; Mont Blanc 5 and Mont Blanc 8, which are individually owned properties with different layouts, finishes and price levels. Mont Blanc 8, which was the higher-category apartment, is indeed larger and more recently renovated, while Mont Blanc 5 is a more basic unit.
That said, we take your comments about Mont Blanc 5 seriously. Our local team inspected the issue and, as discussed during your stay, we provided a refund for the inconvenience.
We also want to clarify that our team did respond on site and processed the refund once the issue was verified. Nevertheless, we are sorry that you felt unsupported, as this is certainly not the experience we aim to provide our guests.
Your feedback has been shared with the property owner so that improvements can be made.
We are glad that you enjoyed Mont Blanc 8, and we hope we may have the opportunity to welcome you again in one of our renovated apartments in the future.
Kind regards,
Happy Rentals Team
Happy Rentals Chamonix France was a…
Happy Rentals Chamonix France was a Very unaccommodating Property Management company. We were traveling 14 hours to get to France and our flight landed early. There was no way we could convince Happy Rentals to allow us to checkin early. Also had to go to a place a mile away to pickup the key which cost us an extra $40 US since we hired a driver. :(
February 11, 2026
Unprompted review
Reply from Happy.Rentals
Dear Monica,
Thank you for your feedback.
We’re sorry to hear that your arrival felt stressful after such a long journey. Winter season in Chamonix is an exceptionally busy period, and as clearly stated in the booking details, check-in begins at 4PM. During peak season, apartments are often occupied the night before (as was yours), and our housekeeping team requires the full turnaround time to prepare the property to the proper standard for incoming guests. For this reason, early check-in unfortunately cannot be guaranteed.
Regarding key collection, our office location (approximately 1 km from the apartment) is also clearly indicated prior to booking and in the arrival instructions. Many guests choose to walk or take a short taxi ride, depending on their luggage. We understand this may have been inconvenient with a private driver, but the key collection point is part of our standard and transparent check-in process.
We truly aim to provide clear information in advance so guests can plan their arrival accordingly, especially during the busy winter season in central Chamonix.
We do hope you still enjoyed your stay and your time in the French Alps.
Kind regards,
Happy Rentals Team
Cozy and warm
The apartment was just right for our family of two adults and two kids. It was warm and cozy and it was really nice to go back at it after a snowy cold skiing day. The instructions were very clear. We found the place and the key very easy and we checked in withing 10 minutes from our arrival. The ideal stop for the transfer from Torino airport is on the parking lot in front of the church. The experience would has been even better if there was small dishwasher.
February 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Guest,
Thank you very much for your lovely review. We are delighted to hear that the apartment was a perfect fit for your family and that you found it warm and cozy after your ski days, there’s nothing better than coming back to a comfortable space after a cold, snowy day on the slopes.
We’re also pleased that you found the instructions clear and that the check-in process was smooth and quick. It’s great to know the transfer stop location worked well for you too — that detail will certainly be helpful for future guests.
Thank you as well for your constructive suggestion regarding a small dishwasher. We truly appreciate this kind of feedback, as it helps us improve the guest experience. We will be sure to pass your comment along to the property owner for consideration.
We hope to welcome you and your family back again for another ski holiday soon.
Kind regards,
Happy Rentals Team
The flat was amazing
The flat was amazing, clean and good view of the panorama. Advise is to put more towels if the stay is long and let the quest know that is no much toilet paper, dish liquid and tablets for the dishwasher so quests can buy before.
The experience was perfect for us.
February 16, 2026
Unprompted review
Reply from Happy.Rentals
Dear Ioana,
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the apartment, its cleanliness, and the beautiful panoramic view. It’s wonderful to know that the experience was perfect for you.
Thank you as well for your helpful suggestions.
We hope to have the pleasure of welcoming you again soon.
Warm regards,
Happy Rentals Team
Great little apartment
Great little apartment. Housed a family of 5 for the week no problem. Lots of storage. Heating was great. Easily walkable to town centre. Just be careful the hot water is limited, and the power can trip if multiple appliances are on.
February 14, 2026
Unprompted review
Reply from Happy.Rentals
Dear Jon,
Thank you very much for your thoughtful review.
We’re delighted to hear that the apartment suited your family comfortably and that you appreciated the storage space, heating, and convenient location within walking distance of the town centre.
Thank you as well for highlighting the points regarding the hot water and electrical capacity. We appreciate you mentioning this for future guests, and we will review how best to make this information clearer to ensure an even smoother stay.
It was a pleasure hosting you, and we hope to welcome you and your family again in the future.
Best regards,
Happy Rentals Team
All you need for a ski holiday
Great communication over email and WhatsApp. Lovely accommodation with most of the basic necessities. Had a great holiday!
February 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Zuzanna,
Thank you very much for your kind review.
We’re delighted to hear that you appreciated the communication and found the accommodation comfortable and well-equipped. It’s wonderful to know you had a great holiday!
We truly hope to have the pleasure of welcoming you again in the future.
Kind regards,
Happy Rentals Team
Stay away- they lie and lie and lie
Stay away: they lie and lie and lie, even in their reply here at Trustpilot, they lie. So do not trust them: we rented an apartment with aircondition, but they deliberately turned the power off for cost saving reasons, so we had the choice of either unpleasant 27 degrees in the bedroom at night or mosquitoes if we opened the windows. – both very unpleasant. Happy Rentals is located in Switzerland and decide if the temperature is for need of aircondition in Italy. We notified both Happy Rentals and the reception on the spot, the very first day to turn on power for the aircondition, but nothing happened, so finally we left. – Stay away !
September 9, 2025
Unprompted review
Reply from Happy.Rentals
Dear Jens,
We’re sorry you felt disappointed by your stay in Porlezza. During your visit in September, the air conditioning had already been switched off for the season, which is standard practice at the resort. At that time, outdoor temperatures were mild and the apartment could be comfortably cooled by opening the windows, which we explained.
There was no intention to mislead, and the situation was handled transparently on site. Your refund request was reviewed carefully and declined, including through the chargeback process.
We always aim to provide an honest description and a comfortable experience for our guests, and we regret that this did not meet your expectations.
Kind regards,
Happy Rentals Team
Very good apartment
Very good apartment, conveniently located close to the main ski slopes, with excellent amenities. We had a great stay. Bonus: it’s equipped with a sauna.”
February 1, 2026
Unprompted review
Reply from Happy.Rentals
Hello,
Thank you for your kind review! We’re delighted you enjoyed the location, amenities, and especially the sauna. We’d be happy to welcome you back again.
Kind regards,
Happy Rentals Team
Reply from Happy.Rentals
Dear JM,
Thank you for your review! We’re glad everything met your expectations and hope to welcome you again soon.
Warm regards,
Happy Rentals Team
Excellent proactive customer service
The team at Happy Rentals were so responsive and helpful when I had to contact them with an issue on the day of check-out (25th January). They really helped and my overall experience staying in Chamonix was helped by their approach. Excellent and really impressive group working hard for their customers. Thank you all and have a great 2026.
January 25, 2026
Unprompted review
Reply from Happy.Rentals
Dear Catherine,
Thank you very much for your kind words and for taking the time to share your experience at Lou Dava Chic Apt.
We’re delighted to hear that our team was able to assist you promptly and effectively on the day of check-out, and that this contributed positively to your overall stay in Chamonix. Your appreciation means a great deal to us and is a wonderful motivation for the whole Happy Rentals team.
Thank you again for your trust and warm wishes — we wish you a fantastic 2026 as well and hope to welcome you back soon!
Kind regards,
Happy Rentals Team
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