Happy.Rentals Reviews 623

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to attractions like harbors, beaches, lakes, and shops, making them ideal for exploring. Many people also praise the staff for being kind, welcoming, helpful, and professional, often going above and beyond to assist guests. However, some people were dissatisfied with the facilities and product quality. Specific issues included apartments being dirty or not well-cleaned, a lack of essential kitchen items like dishcloths, salt, and pepper, and problems with amenities such as air conditioning being loud or broken, or insufficient hot water. Some reviewers also mentioned that the property descriptions or photos did not accurately reflect the reality of the accommodations.

What people talk about most

Location

Customers consistently express satisfaction with the location of their accommodations. Many reviewers... See more

Facilities

Reviewers mention ambiguous feedback about facilities. While some customers praised the spaciousness,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the apartments as lovely, new, clean, and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and responsiveness.... See more

Product

Customers consistently note ambiguous experiences with the product. While many praise new apartments, ample... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied

Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

Company replied

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

623 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Va Pensiero sul lago Stunning View



Va Pensiero sul lago Stunning View - Happy Rentals

We, our wife and I booked this for 4 days from 24-29 August.
The Viuv was stunning over Largo Majjoire that was nice, but the appartment was very Bad, it was ment for 4 persons, but there was only bed linning and Towels for two persons! Sunbeds on the balcony, Only one was ok rest, including one in serviceroom was defective. The Big table on the balcony could not be used because it was so unstabile that you could not eat with it. In the bathroom there was no places for our things because a steelreel was so unstabile because a missing Support.
Kitchenlocker to the ref was unable to lock.
All in all a disapointing experience and much to expencive.
Never book with Happy Rental, you will end up unhappy!!
John

Reaction to your reply of 30. September:
We booked 4 days in the appartment and then you expect us to use our fee days with complaning and have people Running to repair or change things?
To make it totally clear for you. The appartment was Long under standard and much to expencive.
I do not expect anything from your Company, I thing above mentioned experience speak for itself.
John

August 24, 2025
Unprompted review
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Reply from Happy.Rentals

Dear John,

Thank you for sharing your feedback. We’re glad you enjoyed the beautiful views over Lake Maggiore.

We regret to hear that you did not raise your concerns during your stay. Our team is always available to assist, and if we had been informed, we could have immediately assisted you.
We reached out to you several times before your arrival, yet only after our check-out message did you respond and at that point raising complaints about the apartment and requesting a refund for leaving one day early, that we did not know obviously.
This we already replied to you by email and you answered back: “as a compensation I asked your Company to Return 150EU, I have heared nothing from you.
So now I Will Write our statement and complains on Trustpilot and Google.”

We strive to provide every guest with a pleasant stay and always encourage immediate communication so that any issues can be resolved on the spot. Regarding your comment, we recognize that requests for refunds in exchange for positive reviews have unfortunately become more common. Nevertheless, we respect your right to share your perspective and are hereby responding accordingly.

Dear John, thank you for providing additional informationand we stand by our previous clear response.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

The house was very well maintained

The house was very well maintained, and had all the amenities you can ask for. The location was fantastic, and the lady taking care of the house was very caring, and answered all the questions very fast.

September 15, 2025
Unprompted review
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Reply from Happy.Rentals

Hello Ilona,
Thank you so much for your wonderful feedback!
We’re very glad to hear that you enjoyed the house, its location, and the attentive care provided during your stay. Your kind words mean a lot, and we’d be delighted to welcome you back anytime!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Casa a Pardiso was great

About casa a paradiso, italy.

Excellent house, sweet host. We really enjoyed our stay and the nice views.
Great pool and holiday facilities.

September 6, 2025
Unprompted review
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Reply from Happy.Rentals

Hello Sebas,
Thank you very much for your kind review!
We’re delighted to hear that you enjoyed your stay at Casa Paradiso, from the beautiful views to the pool and holiday facilities. It’s also wonderful to know you appreciated the warm welcome from our host.
We’d be very happy to welcome you back for another relaxing holiday in Italy!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Just beautiful

Great house, everything you need. Garden is fully closed with a lot of privacy. Even our small dog was secure and couldn’t get out. Friendly staff, weekly changing bedlinen and towels, really great! All beautiful towns are nearby, Lazise, Pesciera etc. The village where Casa Zini is at, has great restaurants, a small supermarket, bakery and ice cream shop. All you need. We will come back! And not forget the beautiful swimmingpool, big and beautiful with a lot of chairs to lay down and rest in the Italian sun!❤️

September 13, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Gast,
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed your stay at Casa Zini — from the comfort of the house and garden to the swimming pool and the charm of the surrounding villages. It’s great to know that both you and your little dog felt at home and well taken care of.
We truly appreciate your kind words about our staff and services, and we’ll be very happy to welcome you back for another relaxing holiday under the Italian sun! 🌞

Warm regards,
Happy Rentals Team

Rated 1 out of 5 stars

Happy rentals, unhappy guests

This was one of the most frustrating experiences we had. Apparently there was a misunderstanding with the crib for our baby and they didn't prepare one, The host was unhelpful, blamed me for the crib and didn't even try to assist. He even got offended and didn't want to share his name. This ruined the first two days of our 5 days vacation as we had to travel around the area to look for a crib.
The place is smaller than it looks on the pictures, especially the bathroom. it is ground floor, going directly on the street and was missing some crucial amenities like coffee machine and iron. The small bed for our older kid was extremely uncomfortable. Even the sheets were rough and uncomfortable.
To summarize, the host gave us very poor customer service and didn't try to solve our problems, but even if we ignore that, the apartment is poorly managed and not comfortable.

August 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Kostadin,
We are sorry to hear that your stay did not meet your expectations. To clarify for future guests: you requested a baby cot upon reservation but declined to pay the associated fee. Unfortunately, since we could not provide one without confirmation or payment in advance, we did not have a cot available at check-in. We understand traveling with children can be challenging, and we did our best to explain the situation.

Regarding the apartment, the photos and amenities listed in the description are accurate and reflect what is provided. The apartment is indeed on the ground floor, and this is also mentioned in the listing.
We always strive to make our guests comfortable and are disappointed that you felt otherwise. Your feedback has been noted, but we also kindly remind future guests to carefully review the listing details and confirm any special requests before arrival so that we can best accommodate them.
Airbnb, where the guest booked, has confirmed the same.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

The house rent was amazing

The house rent was amazing, with a perfect location. Logistic was good enough and all the information clear

August 28, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Jordi,
Thank you for your kind words! We’re delighted you enjoyed the house and its location, and that the logistics and information met your expectations. We’d be happy to host you again anytime!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Centrally located apartment in RIva !

Centrally located, close to shops, cafes, restaurants and town main attractions ! Was well furnished an equipped with pretty much everything for a short stay. Fully recomment it !

September 1, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Fernando,
Thank you so much for your wonderful feedback! We’re happy to hear you enjoyed the central location and found the apartment well equipped for your stay. We truly appreciate your recommendation and would love to host you again anytime!

Kind regards,
Happy Rentals Team

Rated 1 out of 5 stars

Very old house

Very old house, far away from the city and very difficult to get there as the street is very narrow. Creepy and not clean.

August 10, 2025
Unprompted review
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Reply from Happy.Rentals

Hello Cristina,

Thank you for sharing your feedback. Unfortunately, we have been unable to locate a reservation under your name, and despite reaching out for more details, we have not received a response. Because of this, we cannot confirm that you stayed with us.

We always welcome genuine feedback from our guests, and cleanliness, comfort, and accessibility are top priorities for us. Should you have further information about your stay, we would be glad to look into your concerns in detail.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Super friendly host

Super friendly host, who responded quickly and gave us good tips for the surrounding area. Apartment is nice and clean, close to the sea and a busstation to start your daytrips.

August 28, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Sven,

Thank you so much for your kind words! I’m delighted you enjoyed the apartment, its location, and the tips for exploring the area. You’re always welcome back for another stay by the sea!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

A large apartment that is very well…

A large apartment that is very well appointed and an amazing view.
Good location that is an easy 5 min walk to middle of town but also outside the hectic town centre.

September 1, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Judith,
Thank you so much for your kind words! I’m glad you enjoyed the spacious apartment, the beautiful view, and the convenient yet peaceful location.
We’d be delighted to welcome you back anytime!

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

We were delighted by the position of…

We were delighted by the position of the apartment: we could reach the sea within a few minutes, and the city of Lugano and so on.
And the apartment itself was great. The only thin we would appreciate for the next time is to change the mattress of the bed in the parent´s room.

August 23, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Katayoun,
Thank you so much for your kind review! We are very happy you enjoyed the apartment and its location close to both the lake and Lugano. We truly appreciate your feedback, this is very helpful, and we’ll be looking into it to improve comfort for future stays.
You’re always welcome back anytime!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

NICE CLEAN AND SPACIOUS

THIS IS A NICE CLEAN AND SPACIOUS APPARTMENT IN A VERY PLEASANT AREA OF VERONA NOT FAR FROM PUBLIC TRANSPORTS. THIS WAS VERY EASY TO PARK OUR CAR FOR FREE.
THE OWNER SHOULD ADD SOME KITCHEN UTENSILS AND A EUROPEAN COFFEE MAKER.

August 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Flamme,
Thank you for your kind words! I’m glad you enjoyed the apartment, the location, and the easy parking. I really appreciate your suggestions about the kitchen utensils and coffee maker — they’re very helpful, and I’ll make sure to improve this for future guests.
You’re welcome back anytime in Verona!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Wonderful location with mountain view

Wonderful location with mountain view and plenty of nature around. 10‘ walk to supermarket, bakery, butcher‘s and pharmacy. Outdoor activities almost next door. Well equipped. Only the sinks are a bit small for wet shavers.

August 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Alexander,

Thank you very much for your kind review! We’re delighted to hear that you enjoyed the location, the beautiful surroundings, and the convenience of the nearby shops and activities. It’s also great to know you found the house well equipped.

We’d be happy to welcome you back anytime!

Best regards,
Happy Rentals Team

Rated 1 out of 5 stars

Sitio de Calahonda.. ID 5248

This review is specific to ID 5248, which is based in Sitio do Calahonda, Andalucia. This apartment is one of 51 apartments in a RESIDENTIAL community. I have lived here for 11 years and every Summer the residents have been plagued by noise and bad behaviour from tourists!
Most people here are either retired or have families here, they work and the children have to go to school. People who rent believe this is a holiday community, in fact our law states that this is designated as a NON-tourist community, and some people who rent out here do so illegally (not saying this specifically to this apt ).
So I would warn anyone who is thinking of coming to Sitio de Calahonda to carefully check out the facts.
The Community rules does not allow noise after 11pm, there are strict rules regarding the pool area and over the past few years Security and then Police have been called to incidents. Please be aware that you sign a declaration of good behaviour and if this is broken it will probably mean an eviction!
I know this sounds tough, but if you have worked hard and deserved your holiday, please make sure it is in a proper tourist community. The law in Spain is very much against tourists who cause distress to residents in Communities such as el Puente Dos.
Please be careful about where you go and seek written assurances as to what the Community will allow, ask to see the Community/pool rules and also a copy of the declaration you will sign...more and more communities in Andalucia have banned tourist rental, SOME owners will carry on illegally but this is high risk and punishment is hard!
Just imagine coming back in the early hours of the morning,sitting out on the balcony creating noise (talking too loud/music) and next thing you have the police on your doorstep, possible eviction AND maybe your deposit not paid back.
Me writing this review is due to so many bad incidents....I hope it also helps you to find somewhere suitable....cheers

I,ve been asked to provide more infor for Happy Rentals otherwise they will not ccept my review as genuine. They have my details apart from my phone number which they don't need. I am NOT a customer so there is no reference, They have the ID of the property but I can enlarge on that and state that it is apt 27, el Puente Dos, Calahonda, Mijas Costa, Malaga 29649.
My review is not that of a customer, but of a resident which is obvious..the point of my review is to warn people of a possible bad experience. If you are lively party goer type people or maybe with youngsters who can be noisy then the review may well help you...if you are quiet and just looking to relax then this MAY be helpful to you.
Although the "Date of Experience" only allows you to give one date, this has been an ongoing issue for several years.

August 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear S.Mills,

As per Truspilot policy, reviews on this platform must reflect actual guest experiences. As you mentioned in your own message, you have never stayed with us, and therefore your review does not apply here. If you wish to address your concerns, we encourage you to do so directly through the appropriate channels rather than on this platform.

We have already informed Trustpilot about this matter and requested that your review be removed, as it does not meet their guidelines.

Kind regards,
Happy Rentals Team

Thank you for your understanding.

Rated 5 out of 5 stars

House in Camaiore

Leonardo and Happy rental team were very helpful and answered promptly all our queries.
The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus is air conditioning which can be useful during the summer.
The rooms are spacious and so is the kitchen area.
Thanks a lot and we hope we can reserve Leonardo’s home also next year.

August 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Monika,
Thank you so much for your kind words! We’re delighted to hear you enjoyed the house, its Tuscan charm with modern touches, and that the air conditioning made your stay more comfortable. It was our pleasure to assist you, and we’d be very happy to welcome you back next year!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

The view on the sea was exciting and…

The view on the sea was exciting and the swimming pool was big and clean.

July 17, 2025
Unprompted review
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Reply from Happy.Rentals

Dear fam van Dijk,
Thank you for your lovely feedback!
We hope to welcome you back for another relaxing stay soon!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

highly recommended

simple, effective, fast and clear communication

August 21, 2025
Unprompted review
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Reply from Happy.Rentals

Dear László,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you found our communication clear and efficient. We look forward to welcoming you again in the future!

Kind regards,
Happy Rentals Team

Rated 2 out of 5 stars

Villa Isella Mansarda - Don't book this apartment if you…

Want a mountain view.
Want air conditioning.
Want a balcony or patio.
Want to sit at the front of the building.
Have a car bigger than a Kia Niro. The streets are very narrow to get to.
If you can't reverse properly. Meeting oncoming traffic in a narrow street is a serious challenge.
Don't like walking back and forth with your luggage and other belongings from the third floor down.

The advertisement was misleading. It said: “Appartement with Mountain view”. There was no mountain view!
The text and photos didn't reflect reality. The local team did nothing with our findings. They simply told us we were wrong. We left very disappointed after the first day! We eventually got a refund for the remaining days through Booking_com

August 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Maurice,
Thank you for sharing your feedback. We’re sorry to hear that Villa Isella Mansarda was not a good fit for your preferences. Upon receiving your call, our booking team colleague Carla, immediately assisted you and helped adjust your Booking.com reservation from a 9-day stay to a 2-day stay, ensuring you received a full refund for the unused nights.

We would like to clarify that the apartment is located in the mountains and, as stated in the listing, does not have air conditioning. We always encourage guests to carefully check the amenities and description before booking.

We regret that the apartment did not meet your expectations, but we are glad that our team could resolve the situation promptly and maybe Italy is not the right fit for you if you do not like narrow mountain roads.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

The apartment was in an excellent…

The apartment was in an excellent location. The arrival instructions were easy to follow to allow for easy access after along journey.

The apartment has excellent views with Happy Rentals responding the same day when the microwave broke.

We are looking to return again next year.

August 4, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Kimberley,
Thank you so much for your kind feedback. We’re delighted to hear you enjoyed the apartment’s location and views, and that the arrival process was smooth after your journey. We’re also glad our team could assist quickly with the microwave.

It’s wonderful to know you’re already planning to return next year — we look forward to welcoming you back!

Kind regards,
Happy Rentals Team

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