Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more
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Review summary
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Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more
Company replied
Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more
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Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more
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Company details
Written by the company
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Contact info
6900, Lugano, Switzerland
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4.2
Great
654 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Location, location, location
Great information to access accommodation.
Accurate description.
Great flat for 3-4 people
March 1, 2026
Unprompted review
Reply from Happy.Rentals
Dear Joanne,
Thank you for your lovely review!
We’re delighted to hear that you enjoyed the apartment in Sauze d’Oulx and that the location worked so well for your stay. It’s also great to know that the access information was clear and that the apartment matched the description.
We’re glad the flat suited your group comfortably, and we hope to welcome you back again in the future.
Kind regards,
Happy Rentals Team
The apartment had all that we needed…
The apartment had all that we needed and is very close to the Clotes lift.
The booking procedure is straight forward followed by useful information regarding the property and key collection.
The only thing that I would change is to change the given route from Oulx to the property to avoid driving through the center of town(limited access zone)as it is not necessary or quicker.
Besides that we had a great time
March 2, 2026
Unprompted review
Reply from Happy.Rentals
Dear Tony,
Thank you for your kind review. We’re very happy to hear that the apartment had everything you needed and that you enjoyed the convenient location close to the Clotes lift. It’s also great to know that you found the booking process smooth and the information provided helpful.
Thank you as well for the suggestion regarding the route from Oulx. We appreciate the feedback and will review the directions we send to future guests to make them clearer.
We’re glad you had a great stay and hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
Happy rentals chamonix is extremely…
Happy rentals chamonix is extremely variable one apartment was lovely the other was dirty, mouldy and completely disparate from pictures provided. The ground team were useless and they refunded 100 euros when we refused to stay in the property and moved elsewhere due to concerns re safe habitation. They offered no help and no solutions. Awful company.
February 23, 2026
Unprompted review
Reply from Happy.Rentals
Dear Tee,
Thank you for your feedback. We are sorry to read that your experience with one of the apartments did not meet your expectations.
As you mentioned, your group booked two different apartments in the Résidence Le Cristal; Mont Blanc 5 and Mont Blanc 8, which are individually owned properties with different layouts, finishes and price levels. Mont Blanc 8, which was the higher-category apartment, is indeed larger and more recently renovated, while Mont Blanc 5 is a more basic unit.
That said, we take your comments about Mont Blanc 5 seriously. Our local team inspected the issue and, as discussed during your stay, we provided a refund for the inconvenience.
We also want to clarify that our team did respond on site and processed the refund once the issue was verified. Nevertheless, we are sorry that you felt unsupported, as this is certainly not the experience we aim to provide our guests.
Your feedback has been shared with the property owner so that improvements can be made.
We are glad that you enjoyed Mont Blanc 8, and we hope we may have the opportunity to welcome you again in one of our renovated apartments in the future.
Kind regards,
Happy Rentals Team
Happy Rentals Chamonix France was a…
Happy Rentals Chamonix France was a Very unaccommodating Property Management company. We were traveling 14 hours to get to France and our flight landed early. There was no way we could convince Happy Rentals to allow us to checkin early. Also had to go to a place a mile away to pickup the key which cost us an extra $40 US since we hired a driver. :(
February 11, 2026
Unprompted review
Reply from Happy.Rentals
Dear Monica,
Thank you for your feedback.
We’re sorry to hear that your arrival felt stressful after such a long journey. Winter season in Chamonix is an exceptionally busy period, and as clearly stated in the booking details, check-in begins at 4PM. During peak season, apartments are often occupied the night before (as was yours), and our housekeeping team requires the full turnaround time to prepare the property to the proper standard for incoming guests. For this reason, early check-in unfortunately cannot be guaranteed.
Regarding key collection, our office location (approximately 1 km from the apartment) is also clearly indicated prior to booking and in the arrival instructions. Many guests choose to walk or take a short taxi ride, depending on their luggage. We understand this may have been inconvenient with a private driver, but the key collection point is part of our standard and transparent check-in process.
We truly aim to provide clear information in advance so guests can plan their arrival accordingly, especially during the busy winter season in central Chamonix.
We do hope you still enjoyed your stay and your time in the French Alps.
Kind regards,
Happy Rentals Team
Cozy and warm
The apartment was just right for our family of two adults and two kids. It was warm and cozy and it was really nice to go back at it after a snowy cold skiing day. The instructions were very clear. We found the place and the key very easy and we checked in withing 10 minutes from our arrival. The ideal stop for the transfer from Torino airport is on the parking lot in front of the church. The experience would has been even better if there was small dishwasher.
February 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Guest,
Thank you very much for your lovely review. We are delighted to hear that the apartment was a perfect fit for your family and that you found it warm and cozy after your ski days, there’s nothing better than coming back to a comfortable space after a cold, snowy day on the slopes.
We’re also pleased that you found the instructions clear and that the check-in process was smooth and quick. It’s great to know the transfer stop location worked well for you too — that detail will certainly be helpful for future guests.
Thank you as well for your constructive suggestion regarding a small dishwasher. We truly appreciate this kind of feedback, as it helps us improve the guest experience. We will be sure to pass your comment along to the property owner for consideration.
We hope to welcome you and your family back again for another ski holiday soon.
Kind regards,
Happy Rentals Team
The flat was amazing
The flat was amazing, clean and good view of the panorama. Advise is to put more towels if the stay is long and let the quest know that is no much toilet paper, dish liquid and tablets for the dishwasher so quests can buy before.
The experience was perfect for us.
February 16, 2026
Unprompted review
Reply from Happy.Rentals
Dear Ioana,
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the apartment, its cleanliness, and the beautiful panoramic view. It’s wonderful to know that the experience was perfect for you.
Thank you as well for your helpful suggestions.
We hope to have the pleasure of welcoming you again soon.
Warm regards,
Happy Rentals Team
Great little apartment
Great little apartment. Housed a family of 5 for the week no problem. Lots of storage. Heating was great. Easily walkable to town centre. Just be careful the hot water is limited, and the power can trip if multiple appliances are on.
February 14, 2026
Unprompted review
Reply from Happy.Rentals
Dear Jon,
Thank you very much for your thoughtful review.
We’re delighted to hear that the apartment suited your family comfortably and that you appreciated the storage space, heating, and convenient location within walking distance of the town centre.
Thank you as well for highlighting the points regarding the hot water and electrical capacity. We appreciate you mentioning this for future guests, and we will review how best to make this information clearer to ensure an even smoother stay.
It was a pleasure hosting you, and we hope to welcome you and your family again in the future.
Best regards,
Happy Rentals Team
All you need for a ski holiday
Great communication over email and WhatsApp. Lovely accommodation with most of the basic necessities. Had a great holiday!
February 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Zuzanna,
Thank you very much for your kind review.
We’re delighted to hear that you appreciated the communication and found the accommodation comfortable and well-equipped. It’s wonderful to know you had a great holiday!
We truly hope to have the pleasure of welcoming you again in the future.
Kind regards,
Happy Rentals Team
Stay away- they lie and lie and lie
Stay away: they lie and lie and lie, even in their reply here at Trustpilot, they lie. So do not trust them: we rented an apartment with aircondition, but they deliberately turned the power off for cost saving reasons, so we had the choice of either unpleasant 27 degrees in the bedroom at night or mosquitoes if we opened the windows. – both very unpleasant. Happy Rentals is located in Switzerland and decide if the temperature is for need of aircondition in Italy. We notified both Happy Rentals and the reception on the spot, the very first day to turn on power for the aircondition, but nothing happened, so finally we left. – Stay away !
September 9, 2025
Unprompted review
Reply from Happy.Rentals
Dear Jens,
We’re sorry you felt disappointed by your stay in Porlezza. During your visit in September, the air conditioning had already been switched off for the season, which is standard practice at the resort. At that time, outdoor temperatures were mild and the apartment could be comfortably cooled by opening the windows, which we explained.
There was no intention to mislead, and the situation was handled transparently on site. Your refund request was reviewed carefully and declined, including through the chargeback process.
We always aim to provide an honest description and a comfortable experience for our guests, and we regret that this did not meet your expectations.
Kind regards,
Happy Rentals Team
Very good apartment
Very good apartment, conveniently located close to the main ski slopes, with excellent amenities. We had a great stay. Bonus: it’s equipped with a sauna.”
February 1, 2026
Unprompted review
Reply from Happy.Rentals
Hello,
Thank you for your kind review! We’re delighted you enjoyed the location, amenities, and especially the sauna. We’d be happy to welcome you back again.
Kind regards,
Happy Rentals Team
Reply from Happy.Rentals
Dear JM,
Thank you for your review! We’re glad everything met your expectations and hope to welcome you again soon.
Warm regards,
Happy Rentals Team
Excellent proactive customer service
The team at Happy Rentals were so responsive and helpful when I had to contact them with an issue on the day of check-out (25th January). They really helped and my overall experience staying in Chamonix was helped by their approach. Excellent and really impressive group working hard for their customers. Thank you all and have a great 2026.
January 25, 2026
Unprompted review
Reply from Happy.Rentals
Dear Catherine,
Thank you very much for your kind words and for taking the time to share your experience at Lou Dava Chic Apt.
We’re delighted to hear that our team was able to assist you promptly and effectively on the day of check-out, and that this contributed positively to your overall stay in Chamonix. Your appreciation means a great deal to us and is a wonderful motivation for the whole Happy Rentals team.
Thank you again for your trust and warm wishes — we wish you a fantastic 2026 as well and hope to welcome you back soon!
Kind regards,
Happy Rentals Team
Ref 680035 Chalet Whitmore Argentiere…
Ref 680035 Chalet Whitmore Argentiere 26/12/2025 - 02/01/2026
We stayed at Chalet Whitmore (advertised for 6–7 people) over the New Year period. The chalet itself was well located and well presented internally.
However, there was a separate flat below the chalet (accommodating a further 2 or 4 guests), and both properties shared a single hot water tank (immersion heater). This meant that between 7 and potentially 11 guests were reliant on one system.
As a result, there was consistently insufficient hot water. Even with only five of us in the chalet, it was not possible for everyone to have a shower in the evening after skiing. It was clear that the hot water capacity was inadequate to service both the chalet and the flat simultaneously.
December 26, 2025
Unprompted review
Reply from Happy.Rentals
Dear Rebecca and Adrian,
Thank you for taking the time to share your feedback and for highlighting both the positive aspects of Chalet Whitmore and the issue you experienced during your stay.
We are sorry for the inconvenience caused by the hot water system during a busy New Year period. We understand how important it is to have reliable hot water after a day of skiing.
Once the issue was reported, it was investigated and resolved, and we provided a refund of €270 as compensation for the disruption experienced.
Thank you again for your comments, which help us improve our service, and we hope to have the opportunity to welcome you back under better circumstances in the future.
Kind regards,
Happy Rentals Team
Lovely apartment
We stayed in a lovely chalet in Bardonecchia. Great apartment for two people and wonderful views. Near the station and centre and not far from ski lift with the free bus.
Lovely apartment, great communication from owners and looked as described.
January 11, 2026
Unprompted review
Reply from Happy.Rentals
Dear Saskia,
Thank you very much for your kind review!
We’re delighted to hear that you enjoyed the chalet, the beautiful views, and the convenient location close to the station, town centre, and ski lifts. We’re also glad the apartment met your expectations and that our communication was helpful.
We would be happy to welcome you back to Bardonecchia in the future!
Kind regards,
Happy.Rentals Team
We booked a 3 night stay in Croatia
We booked a 3 night stay in Croatia. Booking was confirmed and a large deposit taken. Out of the blue I received an email that the owners wanted to stay in the home when we had booked and informed us we would have to shift our stay by 2 nights. Our flights were already booked and this was not possible. As such, Happy Rentals left us with no accommodation for 3 nights of our 10 day trip. We are very fortunate that we have time to find an alternative. However, I would not trust them to honour their bookings in the future and would not use them again. I am shocked to see these sort of practices at an agent that is part of the Marriott group. Very poor. To add insult to injury - we had to arrange the cancellation and refund ourselves. Beware!
January 12, 2026
Unprompted review
Reply from Happy.Rentals
Dear Leigh,
We’re very sorry to hear that you were disappointed with this experience and appreciate the opportunity to clarify the situation.
Your reservation was confirmed for 23–26 June. Unfortunately, due to an unforeseen owner availability issue, we contacted you to explain the situation and offered an alternative stay from 24–27 June (a one-day shift), not two nights as stated. We fully understand that, due to pre-booked flights, this change of date was not suitable for your travel plans.
At that point, you advised us that, after discussing with your travel companions, you preferred to cancel the booking and receive a full refund so you could secure alternative accommodation for your original dates. As the reservation was made through Marriott’s platform, cancellations and refunds must be processed directly via Marriott, and we followed the correct procedure in line with their policies. A full refund was provided.
We sincerely regret the inconvenience this caused and acknowledge how frustrating it is when plans need to change unexpectedly. Situations like this are extremely rare, and the vast majority of our guests enjoy smooth, problem-free stays. We always aim to communicate promptly and offer fair solutions when unforeseen circumstances arise.
We wish you all the best for your travels and appreciate your feedback.
Kind regards,
Happy.Rentals Team
Very comfortable small apartment
The apartment is small but very comfortable and with many details that easy the life together. Moreover is very close to Le Grand Montets telecabine. Highly recommended. Beware No internet, I used hotspot from my phone and it was good enough.
January 2, 2026
Unprompted review
Reply from Happy.Rentals
Dear Chiara,
Thank you very much for your kind review and recommendation.
We’re delighted to hear that you found the apartment Résidence Grand Roc - Campanules 125 comfortable, well equipped, and conveniently located near the Grands Montets cable car.
We also appreciate you highlighting the internet situation and are glad that your mobile hotspot worked well during your stay.
We hope to have the pleasure of welcoming you again in the future!
Kind regards
Happy Rentals Team
It's a very cosy litlle chalet with…
It's a very cosy litlle chalet with superb views. Perfect, in my opinion for 2 people. Very nice rainshower with heavenly warm water. There's a very strong wifi connection.
The only problem here are the pots and pans. Only 2 are safe enough to be used. The others are too damaged to safely cook in and should be replaced.
Overal I had a very enjoyable 2 weeks over the holidays.
December 20, 2025
Unprompted review
Reply from Happy.Rentals
Dear guest,
Thank you very much for sharing your feedback and for staying with us over the holidays.
We’re delighted to hear that you enjoyed the cozy atmosphere of the chalet, the superb views, the rain shower, and the strong Wi-Fi connection. It’s great to know the chalet suited you well and that you had an enjoyable two-week stay.
We hope to have the pleasure of welcoming you back in the future!
Warm regards,
Happy Rentals Team
An alpine paradise – thoughtful design in a stunning setting
Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the mix of cozy alpine charm (the wood paneling is beautiful) with modern comforts. Having three bathrooms was a huge plus for our group!
The location is simply incredible. Being nestled right in the National Park, just minutes from the lake and the trails, allowed us to completely reset and disconnect from the hustle and bustle. We couldn't have asked for a better base to explore Lake Bohinj and the mountains. We hope to return someday!
December 22, 2025
Unprompted review
Reply from Happy.Rentals
Dear Paul,
Thank you so much for your kind and thoughtful review!
We’re truly delighted to hear that you and your family enjoyed your stay at our chalet in Ukanc.
It was a real pleasure hosting you, and we would be very happy to welcome you back in the future. You will always be most welcome!
Kind regards,
Happy Rentals Team
One star is too much !!
One star is too much !!
Mould in sofa.. stinks of cattpis .very very dirty all over like there has been nobody there for a decade .called staff who very unfriendly showed us another room still totally nasty..full of bugs never in my life would i even dare to sit in that bed !!!! Or push my luck preparing a meal !
Called the company and complained but not possible to get a refund
Had too leave 400 euros down the drain😒
Luckily found another hotel
Traveling with a 4 year old
December 20, 2025
Unprompted review
Reply from Happy.Rentals
Dear Jesper,
We are sorry to read that your experience did not meet expectations and appreciate the opportunity to clarify the situation.
Your reservation was made at 8:00 PM the evening prior to arrival, and you checked in the following day at approximately 1:00 PM, which was an early check-in, as our standard check-in time is from 4:00 PM. Despite this, we accommodated your early arrival.
Following your check-in, you contacted our team regarding the weather conditions and humidity, which are unfortunately typical seasonal factors in Malta. You also raised a concern regarding dampness on the sofa. Our team responded promptly and arrived at the apartment within 20 minutes, offering immediate additional cleaning as a solution.
As you were not satisfied with this option, we then offered to relocate you to a second apartment in the same building, on the same floor, with identical amenities. This alternative was also declined.
As accommodation and multiple solutions were offered on the spot, including a replacement unit, a refund was not applicable under these circumstances. We regret that you chose to leave the property and that the stay did not meet your expectations, especially while traveling with a child.
We remain committed to responding quickly to guest concerns and providing reasonable solutions, and we are sorry that, in this case, none were acceptable to you.
Kind regards,
Happy Rentals Team
I had a very disappointing stay at this…
I had a very disappointing stay at this property. The house was extremely dirty, with visible mold in several areas, making it uncomfortable and honestly unhealthy. It was clear that the place had not been cleaned properly before my arrival.
On top of that, my interactions with the host were very unpleasant. In my experience, the host was unprofessional, rude, and not respectful when I tried to communicate the issues I found. Instead of helping, they responded in a dismissive and unkind way, which made the whole stay even worse.
Overall, I absolutely do not recommend this place. It was one of the worst experiences I’ve had with Airbnb.
November 28, 2025
Unprompted review
Reply from Happy.Rentals
Dear Vincenzo,
Thank you for taking the time to share your feedback. We are truly sorry that your 2 night stay did not begin as smoothly as it should have.
Unfortunately, the apartment you booked was affected by a water infiltration issue that, despite our efforts, still showed visible signs at the time of your arrival. The following day we offered and arranged a move to the Generoso Apartment, so that you could continue your stay comfortably.
We regret to hear that you felt our communication was unhelpful. Our intention was never to be dismissive, and we apologize if our messages came across that way. We always aim to assist our guests promptly and respectfully, especially in situations where unexpected issues arise. We appreciate your understanding as you clearly stated you were not seeking a refund and simply wanted to change apartments.
Thank you again for your feedback. We hope you enjoyed your weekend in Lugano.
Kind regards,
Happy Rentals Team
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