Happy.Rentals Reviews 654

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to key attractions, natural beauty, and essential amenities like shops and restaurants. Many also praise the friendly and helpful staff, who contribute to a welcoming and comfortable stay. The accommodations are often described as clean, well-equipped, and comfortable, providing everything needed for a pleasant visit. However, some people were dissatisfied with the facilities and product quality, citing issues such as inadequate cleaning, missing basic supplies, or poorly maintained items like pots and pans. There were also occasional complaints about apartments not matching their online descriptions, particularly regarding views or amenities, and some experienced problems with heating or hot water availability. A few reviewers also mentioned difficulties with customer service, including unresponsiveness or unprofessional interactions.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting the amazing and incredible... See more

Facilities

Users describe ambiguous interactions with facilities, with some reviewers praising the apartments as... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising properties as... See more

Staff

Reviewers highlight positive aspects of staff, often describing them as friendly, helpful, and professional,... See more

Product

People report ambiguous experiences with product, with some reviewers finding a good choice of rental... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

Company replied

Rated 4 out of 5 stars

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more

Company replied

Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

654 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A large apartment that is very well…

A large apartment that is very well appointed and an amazing view.
Good location that is an easy 5 min walk to middle of town but also outside the hectic town centre.

September 1, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Judith,
Thank you so much for your kind words! I’m glad you enjoyed the spacious apartment, the beautiful view, and the convenient yet peaceful location.
We’d be delighted to welcome you back anytime!

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

We were delighted by the position of…

We were delighted by the position of the apartment: we could reach the sea within a few minutes, and the city of Lugano and so on.
And the apartment itself was great. The only thin we would appreciate for the next time is to change the mattress of the bed in the parent´s room.

August 23, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Katayoun,
Thank you so much for your kind review! We are very happy you enjoyed the apartment and its location close to both the lake and Lugano. We truly appreciate your feedback, this is very helpful, and we’ll be looking into it to improve comfort for future stays.
You’re always welcome back anytime!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

NICE CLEAN AND SPACIOUS

THIS IS A NICE CLEAN AND SPACIOUS APPARTMENT IN A VERY PLEASANT AREA OF VERONA NOT FAR FROM PUBLIC TRANSPORTS. THIS WAS VERY EASY TO PARK OUR CAR FOR FREE.
THE OWNER SHOULD ADD SOME KITCHEN UTENSILS AND A EUROPEAN COFFEE MAKER.

August 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Flamme,
Thank you for your kind words! I’m glad you enjoyed the apartment, the location, and the easy parking. I really appreciate your suggestions about the kitchen utensils and coffee maker — they’re very helpful, and I’ll make sure to improve this for future guests.
You’re welcome back anytime in Verona!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Wonderful location with mountain view

Wonderful location with mountain view and plenty of nature around. 10‘ walk to supermarket, bakery, butcher‘s and pharmacy. Outdoor activities almost next door. Well equipped. Only the sinks are a bit small for wet shavers.

August 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Alexander,

Thank you very much for your kind review! We’re delighted to hear that you enjoyed the location, the beautiful surroundings, and the convenience of the nearby shops and activities. It’s also great to know you found the house well equipped.

We’d be happy to welcome you back anytime!

Best regards,
Happy Rentals Team

Rated 1 out of 5 stars

Sitio de Calahonda.. ID 5248

This review is specific to ID 5248, which is based in Sitio do Calahonda, Andalucia. This apartment is one of 51 apartments in a RESIDENTIAL community. I have lived here for 11 years and every Summer the residents have been plagued by noise and bad behaviour from tourists!
Most people here are either retired or have families here, they work and the children have to go to school. People who rent believe this is a holiday community, in fact our law states that this is designated as a NON-tourist community, and some people who rent out here do so illegally (not saying this specifically to this apt ).
So I would warn anyone who is thinking of coming to Sitio de Calahonda to carefully check out the facts.
The Community rules does not allow noise after 11pm, there are strict rules regarding the pool area and over the past few years Security and then Police have been called to incidents. Please be aware that you sign a declaration of good behaviour and if this is broken it will probably mean an eviction!
I know this sounds tough, but if you have worked hard and deserved your holiday, please make sure it is in a proper tourist community. The law in Spain is very much against tourists who cause distress to residents in Communities such as el Puente Dos.
Please be careful about where you go and seek written assurances as to what the Community will allow, ask to see the Community/pool rules and also a copy of the declaration you will sign...more and more communities in Andalucia have banned tourist rental, SOME owners will carry on illegally but this is high risk and punishment is hard!
Just imagine coming back in the early hours of the morning,sitting out on the balcony creating noise (talking too loud/music) and next thing you have the police on your doorstep, possible eviction AND maybe your deposit not paid back.
Me writing this review is due to so many bad incidents....I hope it also helps you to find somewhere suitable....cheers

I,ve been asked to provide more infor for Happy Rentals otherwise they will not ccept my review as genuine. They have my details apart from my phone number which they don't need. I am NOT a customer so there is no reference, They have the ID of the property but I can enlarge on that and state that it is apt 27, el Puente Dos, Calahonda, Mijas Costa, Malaga 29649.
My review is not that of a customer, but of a resident which is obvious..the point of my review is to warn people of a possible bad experience. If you are lively party goer type people or maybe with youngsters who can be noisy then the review may well help you...if you are quiet and just looking to relax then this MAY be helpful to you.
Although the "Date of Experience" only allows you to give one date, this has been an ongoing issue for several years.

August 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear S.Mills,

As per Truspilot policy, reviews on this platform must reflect actual guest experiences. As you mentioned in your own message, you have never stayed with us, and therefore your review does not apply here. If you wish to address your concerns, we encourage you to do so directly through the appropriate channels rather than on this platform.

We have already informed Trustpilot about this matter and requested that your review be removed, as it does not meet their guidelines.

Kind regards,
Happy Rentals Team

Thank you for your understanding.

Rated 5 out of 5 stars

House in Camaiore

Leonardo and Happy rental team were very helpful and answered promptly all our queries.
The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus is air conditioning which can be useful during the summer.
The rooms are spacious and so is the kitchen area.
Thanks a lot and we hope we can reserve Leonardo’s home also next year.

August 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Monika,
Thank you so much for your kind words! We’re delighted to hear you enjoyed the house, its Tuscan charm with modern touches, and that the air conditioning made your stay more comfortable. It was our pleasure to assist you, and we’d be very happy to welcome you back next year!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

The view on the sea was exciting and…

The view on the sea was exciting and the swimming pool was big and clean.

July 17, 2025
Unprompted review
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Reply from Happy.Rentals

Dear fam van Dijk,
Thank you for your lovely feedback!
We hope to welcome you back for another relaxing stay soon!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

highly recommended

simple, effective, fast and clear communication

August 21, 2025
Unprompted review
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Reply from Happy.Rentals

Dear László,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you found our communication clear and efficient. We look forward to welcoming you again in the future!

Kind regards,
Happy Rentals Team

Rated 2 out of 5 stars

Villa Isella Mansarda - Don't book this apartment if you…

Want a mountain view.
Want air conditioning.
Want a balcony or patio.
Want to sit at the front of the building.
Have a car bigger than a Kia Niro. The streets are very narrow to get to.
If you can't reverse properly. Meeting oncoming traffic in a narrow street is a serious challenge.
Don't like walking back and forth with your luggage and other belongings from the third floor down.

The advertisement was misleading. It said: “Appartement with Mountain view”. There was no mountain view!
The text and photos didn't reflect reality. The local team did nothing with our findings. They simply told us we were wrong. We left very disappointed after the first day! We eventually got a refund for the remaining days through Booking_com

August 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Maurice,
Thank you for sharing your feedback. We’re sorry to hear that Villa Isella Mansarda was not a good fit for your preferences. Upon receiving your call, our booking team colleague Carla, immediately assisted you and helped adjust your Booking.com reservation from a 9-day stay to a 2-day stay, ensuring you received a full refund for the unused nights.

We would like to clarify that the apartment is located in the mountains and, as stated in the listing, does not have air conditioning. We always encourage guests to carefully check the amenities and description before booking.

We regret that the apartment did not meet your expectations, but we are glad that our team could resolve the situation promptly and maybe Italy is not the right fit for you if you do not like narrow mountain roads.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

The apartment was in an excellent…

The apartment was in an excellent location. The arrival instructions were easy to follow to allow for easy access after along journey.

The apartment has excellent views with Happy Rentals responding the same day when the microwave broke.

We are looking to return again next year.

August 4, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Kimberley,
Thank you so much for your kind feedback. We’re delighted to hear you enjoyed the apartment’s location and views, and that the arrival process was smooth after your journey. We’re also glad our team could assist quickly with the microwave.

It’s wonderful to know you’re already planning to return next year — we look forward to welcoming you back!

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

The best location for your holiday

The property's location receives a perfect rating, offering exceptional proximity to the beach and stunning views. While the rooms are adequately sized to accommodate two families with children, several areas require attention to enhance the overall guest experience:

1. The existing router lacks an active internet connection.
2. The installation of air conditioning is recommended, as the current fans are insufficient for comfortable nighttime temperatures.
3. The furniture's condition necessitates refurbishment due to age and odor.
4. Certain mattresses require replacement.
5. Elevated ant activity has been observed in multiple areas, including the garden, bathroom, and kitchen.
6. The grill is non-functional and requires a complete replacement, not a superficial repair.

August 6, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Cristian,

Thank you very much for taking the time to share such a detailed review. We are delighted to hear that you enjoyed Villa Grazia’s unique location by the sea and the beautiful views, as well as the spaciousness that suited your families.
At the same time, we truly appreciate your constructive feedback on the areas that need improvement.
Your insights help us grow, and we hope to have the opportunity to welcome you back in the future.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Comfortabel en great location

Central location made it super easy to reach everything we wanted, close to shops, supermarkets, bakaries, restaurants, cabel cars and trainstation.
Cozy interior, we had everything we needed to feel comfy and cozy.
Great for families. We got a nice bottle of wine to welcome us. It was clean. We loved our stay.

August 3, 2025
Unprompted review
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Reply from Happy.Rentals

Dear George,
Thank you so much for your kind words! We’re so glad to hear you enjoyed the central location and found everything you needed close by. It’s wonderful to know you felt cozy and comfortable, and that the little welcome gift was appreciated. We’d be happy to host you and your family again anytime!

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

Communication was good

Communication was good, no complaints whatsoever

August 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Herman,
Thank you for your kind feedback! We’re glad the communication met your expectations and hope to host you again soon.

Best regards,
Happy Rentals Team

Rated 4 out of 5 stars

Casa Francesca, Riva Del Garda

We had a nice stay in Casa Francesca. The place is perfect for people who like to be in Riva all the time. Short way to the shops and restaurants and also only 10 minutes to the beach.
To find a parking place is a little difficult. But the team of happy.rentals gave us support in every way and we enjoyed our stay very much. It was a good choice

August 3, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Uwe,
Thank you so much for your kind review!
We’re delighted to hear that you enjoyed your stay at Casa Francesca and appreciated the central location close to shops, restaurants, and the beach. We’re also glad our team could support you with parking and make your visit more comfortable.
It’s wonderful to know it was a good choice for you, and we’d be happy to welcome you back anytime in Riva del Garda!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Very straight forward

Very straight forward despite the fact that this rental was very remote
Keybox in Oulx very easy located for travellers using public transport

August 8, 2025
Unprompted review
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Reply from Happy.Rentals

Dear John,
Thank you for your kind words!
We’re glad to hear that the check-in process was straightforward and that you found the keybox in Oulx easy to locate, even when travelling to a more remote rental.
We hope you enjoyed your stay and look forward to hosting you again in the future!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Amazing apartment

Amazing apartment, well organized reservations department and wonderful service of the local team! Next time I will book again as I have discovered they operate in many areas in Europe! Compliments Happy.Rentals!

August 1, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Angy,

Thank you so much for your great feedback!
We’re very happy to hear that you enjoyed the apartment, found our reservations team efficient, and appreciated the service from our local team.
We indeed operate in many areas across Europe, so we look forward to welcoming you again for your next adventure with Happy.Rentals!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Casa Davide Camaiore - what a magical place

Casa Davide Camaiore nestled in the hills of Pietrasanta is an absolutely magical place! The views from any angel of the property are absolutely amazing. You get it all, sea view, mountain view and at night a wonderful view of the starlit sky. On the terrace you can enjoy nice meals in the shade but still with the panoramic view. If you move out to the open garden, you have a more unrestricted view of everything as well as the pool to cool off a little. The house itself has everything you need with two separate bedrooms, including their own bathroom each. We would come back here any time. The team from Happy Rentals was more than accomodating and very helpful as well, making the stay even more enjoyable.

July 31, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Frank,

Thank you so much for your beautiful review! We’re thrilled that Casa Davide and its stunning views made your stay so special. It’s wonderful to hear you enjoyed the terrace, garden, and pool, as well as the comfort of the house. We’re also glad our team could help make your experience even better. We’d love to welcome you back anytime!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Great apartment

Great apartment, so spacious and clean with everything you'd need already there. Really great location, the lake is two minutes away and there are loads of shops and restaurants right on the doorstep.

July 26, 2025
Unprompted review
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Reply from Happy.Rentals

Thank you for your wonderful review!
We’re happy you enjoyed the spacious, clean apartment and the fantastic location near the lake and local amenities.
We look forward to hosting you again soon!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Villa Angelina, Manciano

Villa Angelina, Manciano, Italy

Stayed for a week at the villa. Overall it was a good week, it’s a very rural location, and it has a fabulous swimming pool. The main floor of the house is nice and spacious. The kitchen is a little rough but not too bad. It does have air conditioning. But it wasn’t to American standards of air conditioning.

However, the house is not four bedrooms as advertised. Rather it is a two bedroom house with a separate building that has two more bedrooms and two more 3/4 bathrooms.

There is also an old couple who live on the far side of this annex. They claim this couple is a caretaker for the property, but we never saw them do any caretaking. We hardly saw them at all. But it was still weird that they were there.

As mentioned the location is rural, so perhaps it’s understandable, but we had a large problem with wasps around the annex and in the pool umbrellas. They tried to help us and brought wasp spray. But it was bad enough that our kids refused to sleep in the annex the last two nights we were there and slept on the living room sofas instead. There are also 5 outdoor cats roaming around and trying to get in the house.

If it was an option, I’d probably give 3.5 stars. Things were very disorganized, which was partly my fault, I don’t speak Italian and I’m sure that contributed, but it would have been nice to have an instruction manual or something with the house.

July 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Andrew,

Thank you for taking the time to share your detailed feedback following your stay at Pool Villa Angela. We’re pleased to hear that you enjoyed the peaceful rural setting, the spacious main floor, and especially the fabulous swimming pool. It’s great to know that overall, you had a good week with us.

We appreciate your comments about the layout of the property. The villa is indeed structured with two bedrooms in the main house and two additional bedrooms in the adjacent annex. This is noted in the property listing, but we understand how this setup may not have aligned with your expectations.
Regarding the couple living near the annex: they are indeed the caretakers of the property, and while they maintain a low profile to respect guests' privacy, they are available when needed.
We’re sorry the wasp activity impacted your stay. Being in a rural location, occasional encounters with local wildlife can occur, but we recognize this can be a particular nuisance during your visit.

As for the air conditioning, it does meet local standards, but we understand it may differ from what guests coming from other climates are used to (especially the USA). Your suggestion for an instruction manual is a great one, and we are working on providing a clear and helpful welcome guide in English to improve the guest experience.

We truly appreciate your honest feedback—it helps us make improvements where they’re most needed. We hope you left Tuscany with some great memories and would be happy to host you again in the future.

Warm regards,
Happy.Rentals Team

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