Happy.Rentals Reviews 623

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to attractions like harbors, beaches, lakes, and shops, making them ideal for exploring. Many people also praise the staff for being kind, welcoming, helpful, and professional, often going above and beyond to assist guests. However, some people were dissatisfied with the facilities and product quality. Specific issues included apartments being dirty or not well-cleaned, a lack of essential kitchen items like dishcloths, salt, and pepper, and problems with amenities such as air conditioning being loud or broken, or insufficient hot water. Some reviewers also mentioned that the property descriptions or photos did not accurately reflect the reality of the accommodations.

What people talk about most

Location

Customers consistently express satisfaction with the location of their accommodations. Many reviewers... See more

Facilities

Reviewers mention ambiguous feedback about facilities. While some customers praised the spaciousness,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the apartments as lovely, new, clean, and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and responsiveness.... See more

Product

Customers consistently note ambiguous experiences with the product. While many praise new apartments, ample... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied

Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

Company replied

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

623 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

The best location for your holiday

The property's location receives a perfect rating, offering exceptional proximity to the beach and stunning views. While the rooms are adequately sized to accommodate two families with children, several areas require attention to enhance the overall guest experience:

1. The existing router lacks an active internet connection.
2. The installation of air conditioning is recommended, as the current fans are insufficient for comfortable nighttime temperatures.
3. The furniture's condition necessitates refurbishment due to age and odor.
4. Certain mattresses require replacement.
5. Elevated ant activity has been observed in multiple areas, including the garden, bathroom, and kitchen.
6. The grill is non-functional and requires a complete replacement, not a superficial repair.

August 6, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Cristian,

Thank you very much for taking the time to share such a detailed review. We are delighted to hear that you enjoyed Villa Grazia’s unique location by the sea and the beautiful views, as well as the spaciousness that suited your families.
At the same time, we truly appreciate your constructive feedback on the areas that need improvement.
Your insights help us grow, and we hope to have the opportunity to welcome you back in the future.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Comfortabel en great location

Central location made it super easy to reach everything we wanted, close to shops, supermarkets, bakaries, restaurants, cabel cars and trainstation.
Cozy interior, we had everything we needed to feel comfy and cozy.
Great for families. We got a nice bottle of wine to welcome us. It was clean. We loved our stay.

August 3, 2025
Unprompted review
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Reply from Happy.Rentals

Dear George,
Thank you so much for your kind words! We’re so glad to hear you enjoyed the central location and found everything you needed close by. It’s wonderful to know you felt cozy and comfortable, and that the little welcome gift was appreciated. We’d be happy to host you and your family again anytime!

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

Communication was good

Communication was good, no complaints whatsoever

August 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Herman,
Thank you for your kind feedback! We’re glad the communication met your expectations and hope to host you again soon.

Best regards,
Happy Rentals Team

Rated 4 out of 5 stars

Casa Francesca, Riva Del Garda

We had a nice stay in Casa Francesca. The place is perfect for people who like to be in Riva all the time. Short way to the shops and restaurants and also only 10 minutes to the beach.
To find a parking place is a little difficult. But the team of happy.rentals gave us support in every way and we enjoyed our stay very much. It was a good choice

August 3, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Uwe,
Thank you so much for your kind review!
We’re delighted to hear that you enjoyed your stay at Casa Francesca and appreciated the central location close to shops, restaurants, and the beach. We’re also glad our team could support you with parking and make your visit more comfortable.
It’s wonderful to know it was a good choice for you, and we’d be happy to welcome you back anytime in Riva del Garda!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Very straight forward

Very straight forward despite the fact that this rental was very remote
Keybox in Oulx very easy located for travellers using public transport

August 8, 2025
Unprompted review
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Reply from Happy.Rentals

Dear John,
Thank you for your kind words!
We’re glad to hear that the check-in process was straightforward and that you found the keybox in Oulx easy to locate, even when travelling to a more remote rental.
We hope you enjoyed your stay and look forward to hosting you again in the future!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Amazing apartment

Amazing apartment, well organized reservations department and wonderful service of the local team! Next time I will book again as I have discovered they operate in many areas in Europe! Compliments Happy.Rentals!

August 1, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Angy,

Thank you so much for your great feedback!
We’re very happy to hear that you enjoyed the apartment, found our reservations team efficient, and appreciated the service from our local team.
We indeed operate in many areas across Europe, so we look forward to welcoming you again for your next adventure with Happy.Rentals!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Casa Davide Camaiore - what a magical place

Casa Davide Camaiore nestled in the hills of Pietrasanta is an absolutely magical place! The views from any angel of the property are absolutely amazing. You get it all, sea view, mountain view and at night a wonderful view of the starlit sky. On the terrace you can enjoy nice meals in the shade but still with the panoramic view. If you move out to the open garden, you have a more unrestricted view of everything as well as the pool to cool off a little. The house itself has everything you need with two separate bedrooms, including their own bathroom each. We would come back here any time. The team from Happy Rentals was more than accomodating and very helpful as well, making the stay even more enjoyable.

July 31, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Frank,

Thank you so much for your beautiful review! We’re thrilled that Casa Davide and its stunning views made your stay so special. It’s wonderful to hear you enjoyed the terrace, garden, and pool, as well as the comfort of the house. We’re also glad our team could help make your experience even better. We’d love to welcome you back anytime!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Great apartment

Great apartment, so spacious and clean with everything you'd need already there. Really great location, the lake is two minutes away and there are loads of shops and restaurants right on the doorstep.

July 26, 2025
Unprompted review
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Reply from Happy.Rentals

Thank you for your wonderful review!
We’re happy you enjoyed the spacious, clean apartment and the fantastic location near the lake and local amenities.
We look forward to hosting you again soon!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Villa Angelina, Manciano

Villa Angelina, Manciano, Italy

Stayed for a week at the villa. Overall it was a good week, it’s a very rural location, and it has a fabulous swimming pool. The main floor of the house is nice and spacious. The kitchen is a little rough but not too bad. It does have air conditioning. But it wasn’t to American standards of air conditioning.

However, the house is not four bedrooms as advertised. Rather it is a two bedroom house with a separate building that has two more bedrooms and two more 3/4 bathrooms.

There is also an old couple who live on the far side of this annex. They claim this couple is a caretaker for the property, but we never saw them do any caretaking. We hardly saw them at all. But it was still weird that they were there.

As mentioned the location is rural, so perhaps it’s understandable, but we had a large problem with wasps around the annex and in the pool umbrellas. They tried to help us and brought wasp spray. But it was bad enough that our kids refused to sleep in the annex the last two nights we were there and slept on the living room sofas instead. There are also 5 outdoor cats roaming around and trying to get in the house.

If it was an option, I’d probably give 3.5 stars. Things were very disorganized, which was partly my fault, I don’t speak Italian and I’m sure that contributed, but it would have been nice to have an instruction manual or something with the house.

July 20, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Andrew,

Thank you for taking the time to share your detailed feedback following your stay at Pool Villa Angela. We’re pleased to hear that you enjoyed the peaceful rural setting, the spacious main floor, and especially the fabulous swimming pool. It’s great to know that overall, you had a good week with us.

We appreciate your comments about the layout of the property. The villa is indeed structured with two bedrooms in the main house and two additional bedrooms in the adjacent annex. This is noted in the property listing, but we understand how this setup may not have aligned with your expectations.
Regarding the couple living near the annex: they are indeed the caretakers of the property, and while they maintain a low profile to respect guests' privacy, they are available when needed.
We’re sorry the wasp activity impacted your stay. Being in a rural location, occasional encounters with local wildlife can occur, but we recognize this can be a particular nuisance during your visit.

As for the air conditioning, it does meet local standards, but we understand it may differ from what guests coming from other climates are used to (especially the USA). Your suggestion for an instruction manual is a great one, and we are working on providing a clear and helpful welcome guide in English to improve the guest experience.

We truly appreciate your honest feedback—it helps us make improvements where they’re most needed. We hope you left Tuscany with some great memories and would be happy to host you again in the future.

Warm regards,
Happy.Rentals Team

Rated 1 out of 5 stars

Dangerously unhealthy smells and untrustworthy rental agents

Extremely Disappointing Stay – Vacation Ruined

We had a deeply upsetting experience at Appartamento Gaya Stresa Center, booked via Happy.Rentals. Upon arrival, we discovered a decaying animal smell in the kitchen, which caused a horrible, unbearable smell throughout the apartment. The odor made it impossible to cook, eat, or even remain inside without feeling sick. All guests experienced headaches and nausea from the stench.

We immediately contacted the local agent, who acknowledged the issue, confirmed that the apartment was uninhabitable, and promised a full refund. We were told there were no other rental options and thatcwe should look for other accommodations. We were assured that the situation could not be fixed during our stay. However, after we left and the issue was “resolved,” the company reneged on that promise, offering only a partial refund of €150 on a €900 booking—which we find unacceptable.

Other serious problems included:
• No Wi-Fi (despite being listed)
• Extra beds were not made
• Broken toilet seat
• Filthy balcony with inadequate seating
• Excessive noise: motorcycles revving at night, glass containers emptied starting at 6 a.m., and nonstop leaf blowing on both weekend mornings.

We spent our entire vacation dealing with emails and messages, trying to solve a situation that was clearly out of our control. Instead of enjoying our trip, we were managing a housing crisis. Even after returning home, we lost more time arguing over compensation and were left feeling sick, exhausted, and extremely disappointed.

We cannot recommend this property or the Happy.Rentals management team based on this experience. We urge future travelers to be cautious.



July 28, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Dr Riad,
Thank you for taking the time to share your feedback, though we are sincerely sorry to hear about the experience you had during your stay at Appartamento Gaya in Stresa.

We deeply regret that you encountered an unpleasant odor in the apartment, and we fully understand how distressing this must have been. Upon receiving your report, our local team responded promptly, acknowledged the issue, and confirmed that immediate resolution was not possible during your stay. We also advised you to seek alternative accommodation, and we apologize that we were unable to offer another unit at such short notice.

As a gesture of goodwill, we increased our compensation offer from €70 to €150. We understand you were hoping for more, and we are sorry that this resolution did not meet your expectations.

We’re truly sorry that your vacation was impacted in this way. This is far from the standard we strive to uphold, and we hope you’ll allow us the opportunity to regain your trust in the future.

Sincerely,
Happy Rentals Team

Rated 1 out of 5 stars

HappyRentals? More like StressfulRentals

We were really looking forward to this holiday. As a single mother, it was our only vacation of the year, something we had saved up for over a long time. That made the disappointment on arrival all the greater.

The parking space was extremely narrow and dangerous, our car was damaged while trying to park. The house lacked basic cleaning supplies like sponges or dish towels. The garden was unkempt and full of building materials, completely unsuitable for children.

The worst part was the bed: a sagging mattress and an old, lumpy pillow made sleeping nearly impossible. Overall, the property was neither clean nor in a condition that matched its advertised promise.

We ended the stay early. To this day, there has been no gesture of goodwill from HappyRentals, no refund, no compensation for the damage caused.

Booked a holiday – lived a nightmare.

Wir hatten uns sehr auf diesen Urlaub gefreut, als alleinerziehende Mutter war es unser einziger gemeinsamer Urlaub im Jahr, für den wir lange gespart hatten. Umso größer war die Enttäuschung vor Ort.

Der Parkplatz war extrem schmal und gefährlich, unser Auto wurde beim Einparken beschädigt. Im Haus fehlten grundlegende Reinigungsmittel wie Schwämme oder Tücher. Der Garten war ungepflegt, mit Baumaterialien übersät, für Kinder absolut ungeeignet.

Besonders schlimm war das Bett: eine durchgelegene Matratze, ein altes klumpiges Kissen, an Schlaf war kaum zu denken. Die Unterkunft war insgesamt weder sauber noch in einem Zustand, der einem Ferienversprechen gerecht wird.

Wir haben den Aufenthalt vorzeitig abgebrochen. Bis heute gab es keinerlei Entgegenkommen von HappyRentals, weder eine Rückerstattung noch eine Lösung für den verursachten Schaden.

Urlaub gebucht – Albtraum erlebt.

July 21, 2025
Unprompted review
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Reply from Happy.Rentals

Hallo Frau Geisenhainer,

Vielen Dank für Ihr Feedback. Es tut uns aufrichtig leid, dass Ihr Urlaub nicht Ihren Erwartungen entsprochen hat, insbesondere da es sich um einen Familienurlaub handelte.

Die von Ihnen ausgewählte Unterkunft befindet sich in den Hügeln von Alassio, wo – wie in vielen traditionellen italienischen Küstengebieten – die Straßen und Parkplätze eng und schwer befahrbar sein können. Obwohl dies eine bekannte und übliche Eigenschaft der Region ist, verstehen wir, dass es für Fahrer, die mit solchen Bedingungen nicht vertraut sind, schwierig sein kann.

Wir haben die Fotos Ihres Fahrzeugs gesehen und haben zwar Verständnis für die Situation, müssen jedoch klarstellen, dass Vorfälle im Zusammenhang mit dem Fahren, einschließlich des Parkens, außerhalb unserer Verantwortung als Vermieter liegen.

Wir bedauern, dass Sie sich entschieden haben, die Unterkunft vorzeitig zu verlassen, und dass diese Erfahrung nicht den erholsamen Urlaub widerspiegelte, den Sie sich erhofft hatten.

Freundliche Grüsse
Happy Rentals Team

Rated 4 out of 5 stars

Beautifully lake and area surrounding…

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff. And make sure to visit the cozy charming village just beside the residence.

July 16, 2025
Unprompted review
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Reply from Happy.Rentals

Dear mrs Pedersen,
Thank you for your lovely feedback!
We’re glad you enjoyed the beautiful lake area, the apartment, and the free bicycles for your ride to Piano Lake. It’s great to hear our staff made a positive impression too.
We hope to welcome you back soon!

Best regards,
Happy Rentals Team

Rated 1 out of 5 stars

Annulation

I booked a house in Tessin. The day we should arrive the booking was cancelled. They gave us no reason, I tried different phone numbers that did not answer. The fourth person who answered could not help. He promised to phone back, but never did. I got my money back but only because I stood on my right. Do not use this company.

July 26, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Rikke,

Thank you for booking Chalet Cademario through Airbnb for the 25th, with arrival on the 26th. Unfortunately, we had received a reservation through another platform shortly before yours. As a result, we have had to cancel your booking and have paid the applicable cancellation fee.

We are pleased to see that you then booked another one of our properties at Porto Letizia, Tchaikovsky 8, from the 26th to the 28th. We hope you are enjoying your weekend on Lake Lugano and wish you all the best for the remainder of your stay.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

It's a fantastic apartment

It's a fantastic apartment. Perfect location, well-designed, superbly equipped, and super clean. The service was also really great—very quick response times and extremely friendly.

July 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Lars,
Thank you for your fantastic feedback! We’re thrilled you enjoyed the apartment, Corte di Ascona 4, its perfect location, and the quality of our service. It was a pleasure hosting you, and we hope to welcome you back soon!

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

Leo was a great host

Leo was a great host. He responded quickly to questions and made check-in and check-out simple. The space is very clean and has everything needed for a nice stay. The balcony is a particular highlight! There is no air-conditioning, but we managed with a couple of extra fans.

July 17, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Leslie,
Thank you for your kind words! We're happy to hear Leo made your stay smooth and enjoyable, and that you appreciated the cleanliness and comfort of the apartment—especially the balcony!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Our holiday in Porto San Paolo

We were very satisfied with the accommodation. We were welcomed by a very kind gentleman. Although the apartment had older furniture, it had everything we needed. The only downside was the loud noise from the street that lasted all night.

July 13, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Nikola,
Thank you for your honest feedback! We’re glad you were satisfied with the accommodation and appreciated the warm welcome. We understand the street noise was a downside but is part of the summer in Sardegna.
We hope to have the chance to host you again for an even better experience.

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

The house is beautiful

The house is beautiful, super-equipped, everything is new, we had a great time. Excellent bathrooms. Highly recommended.

July 18, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Alberto,

Thank you for your fantastic review! We’re delighted you enjoyed the beautiful, well-equipped house and the excellent bathrooms. Your recommendation means a lot to us. We hope to welcome you back soon!

Regards,
Happy Rentals Team

Rated 5 out of 5 stars

Great stay in Chamonix

Good location
The residence is close to L Aiguille MIDI, and close to supermarket, cafe, souvenir store. There are a lot of restaurants near the residence, but the residence is located in the quiet residential area. The rooms are cozy, especially living and the balcony are great. The view from the balcony is wonderful.

July 16, 2025
Unprompted review
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Reply from Happy.Rentals

Thank you for your kind review!
We’re glad you enjoyed the great location, cozy rooms, and stunning balcony views in Chamonix.
Hope to welcome you again soon!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Modern beautiful clean house

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner Nicola in Mail was very kind and helpful. The location of the house is great, with a little walk you are at the wonderful harbour and also at a swimming place. We loved Plaza Sv. Martin for a daily morning swim in the beautiful sea. Mali Losinji is a really really nice vacation spot.

July 4, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Ulrike,

Thank you so much for your wonderful review!
We’re glad Mali Lošinj made such a special vacation spot for you and hope to welcome you back soon!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Tintoretto Apartments Lido di Camaiore

We really enjoyed our stay at Tintoretto apartments. The apartment is spacious and well equipped as well as recently renovated. The information from Giancarlo was excellent before arrival and during our stay.

We appreciated the parking in garage and the flat was rather close to the beach with excellent services.

July 12, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Peter,
Thank you for your kind words! We’re glad you enjoyed the spacious apartment, helpful info from Giancarlo, and the convenient parking and location. Hope to welcome you back soon!

Kindest regards,
Happy Rentals Team

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