Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more
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Review summary
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Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more
Company replied
Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more
Company replied
Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more
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Company details
Written by the company
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Contact info
6900, Lugano, Switzerland
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4.2
Great
655 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Beautiful house
The house is fantastic, perfect location, magnificent landscape.
Local correspondent available and kind.
Be careful with Happy.Rentals!!! Lacks professionalism, organization and planning.
But I recommend. It's wonderful.
June 15, 2025
Unprompted review
Reply from Happy.Rentals
Dear Stella,
Thank you for your lovely comments about Villa Oleandri — we’re so pleased you enjoyed the house, its perfect location, and the beautiful surroundings. We're also glad to hear our local representative was helpful and kind during your stay.
We were a bit surprised by your comment regarding Happy.Rentals, as we did our best to assist you from the moment you booked — including adding an extra night, answering your many questions about payment, arranging extra cleaning, and questions about both early check-in and late check-out requests. That said, we’re always looking to improve, and we appreciate your feedback.
We’re grateful for your recommendation and would be happy to welcome you back anytime.
Kind regards,
Happy Rentals Team
The apartment is really nice and…
The apartment is really nice and well-located in a very comfortable area. Just 200 meters away, there’s a small beach which was perfect for relaxing. We always had great and quick communication with the host – very helpful and friendly. Highly recommend!
June 19, 2025
Unprompted review
Reply from Happy.Rentals
Dear Paulina,
Thank you so much for your kind words! We’re very happy to hear that you enjoyed the apartment and its location — the nearby beach really is a lovely spot to relax. It was a pleasure communicating with you, and I’m glad we could make your stay comfortable and easy.
Thank you again for the recommendation — we truly appreciate it and hope to welcome you back anytime!
Best regards,
Happy Rentals Team
We have visited second time this…
We have visited second time this apartment. If you looking for quite place with beautiful sea view this is definitely one of them. Most out of this apartment I was again looking is the clean swimming pool where I felt grateful and enjoyed pretty much every single evening. Breakfast and lunch we have always enjoyed at balcony terrace with the sew view. I certainly recommend this apartment .
June 18, 2025
Unprompted review
Reply from Happy.Rentals
Dear Branislav & Klaudia,
Thank you so much for visiting us again and for sharing such a kind review! We're truly happy to hear that you enjoyed the peaceful atmosphere, the beautiful sea view, and especially the swimming pool — it’s wonderful to know it added so much to your stay.
It’s always a pleasure to welcome guests like you who appreciate the simple joys of relaxing breakfasts and lunches on the terrace. Your recommendation means a lot to us, and we look forward to welcoming you back for a third visit soon!
Warm regards,
Happy Rentals Team
Lovely location and Lodge…
Loved the location and the lodge the Happy Rentals team were also helpful and friendly …the lodge itself is in the perfect location right in the middle of everything, while the hot tub is brilliant to relax in at the end of a lovely days hike, the facilities at the lodge are also good with 3 beds, 2 toilets, a drying room and kitchen facilities
Just a couple of recommendations:
1. Lodge photos need to be updated as new lodges have sprung up around this one, which means some of its views have been affected,
2. Also the patio doors and one outside electric blind in the back bedroom need fixing…. None of this impacted us though so we didn’t make the happy rentals team aware of it or complain about it especially as there were notes on the patio doors advising repairs were in progress.
Would thoroughly recommend this as a place to stay and we were really happy we picked it 😀👍🏻❤️
June 14, 2025
Unprompted review
Reply from Happy.Rentals
Dear Stephen,
Thank you so much for your wonderful and constructive review!
We’re delighted to hear you loved the location, enjoyed the lodge, and found our Happy Rentals team helpful and friendly — that’s exactly what we aim for. It’s great to know the hot tub, facilities, and layout made your stay even more relaxing after your hikes.
Thank you also for your helpful suggestions. You’re right — with the new lodges around, updating the photos is on our list, and we appreciate you pointing that out. The patio doors and blinds are already scheduled for repair, as noted, but we’re grateful for your understanding and patience during that process.
We’re so pleased you would recommend staying with us, and we hope to welcome you back for another great visit soon! 😀
Best wishes,
Happy Rentals Team
The apartment was equipped with the…
The apartment was equipped with the most important details. Parking perfect and secured.
The service was avaiable to us spontaneously even outside „Business Hours“. Thank you.
Best Regards!
June 14, 2025
Unprompted review
Reply from Happy.Rentals
Dear Klaus,
Thank you very much for your positive feedback!
We’re glad to hear you were satisfied with the apartment, especially the secure parking and that our team was able to assist you even outside regular hours. Providing flexible and reliable service is very important to us.
We appreciate your kind words and hope to welcome you again in the future.
Best regards,
Happy Rentals Team
A/C broken and they ignore my messages
I rented an apartment in Lugano. The A/C in my room was super loud, clearly broken. I asked them to fix it, they said they would send someone, but the problem persisted, I had to switch it off during the nights I stayed there with temperatures of around 25-28 degrees (crazy hot June 2025) and avoid the room during the day. They ignored my following messages on WhatsApp. The worst customer service.
June 21, 2025
Unprompted review
Reply from Happy.Rentals
Dear Hector,
Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations.
Regarding the air conditioning issue, we did send our maintenance team to inspect the unit after your initial report. They confirmed it was functioning, though we understand it may have been louder than expected.
We also apologize if you felt your follow-up messages were not addressed promptly — we always strive to assist our guests as quickly as possible, though response times can sometimes be delayed during peak periods.
We hope the medical conference went well and we wish you all the best.
Kind regards,
Happy Rentals Team
Beautiful Apartment
Beautiful apartment in pristine condition. Extremely well-appointed and very clean and welcoming.
Air-con was excellent, stylish furniture, great shower, fully equipped kitchen, comfortable beds.
June 14, 2025
Unprompted review
Reply from Happy.Rentals
Dear Alison,
Thank you so much for your lovely feedback!
We’re happy to hear you enjoyed the apartment and appreciated the cleanliness, comfort, and all the little details like the air-conditioning, stylish furnishings, and well-equipped kitchen. It's always great to know our guests feel welcome and at home.
We hope to host you again for another wonderful stay in the future!
Best wishes,
Happy Rentals Team
Everything what you needed was there
Everything what you needed was there. Accomodation in very good condition and friendly staff always ready to help.
Thank you very much for easy holiday.
June 14, 2025
Unprompted review
Reply from Happy.Rentals
Dear Konrad,
Thank you so much for your kind feedback!
We’re delighted to hear that you had everything you needed and enjoyed the accommodation. It’s great to know our team could help make your holiday easy and stress-free — that’s exactly what we aim for.
We hope to welcome you back for another relaxing stay in the future!
Best wishes,
Happy Rentals Team
Expérience déplorable – logement infesté et absence totale de professionnalisme / Terrible Experience – Infested Property and Zero Professionalism
Nous avions réservé dans un logement géré par Happy Rentals à NICE qui s’est avéré insalubre et infesté de cafards. Ce qui est encore plus inacceptable, c’est que la compagnie était déjà au courant de l’infestation, mais a tout de même permis notre check-in sans nous en informer.
Dès notre arrivée, nous avons immédiatement contacté la compagnie. Ils ont annulé la réservation sur-le-champ et nous ont promis un dédommagement, car nous avons dû, à la dernière minute, réserver un hôtel en urgence, ce qui a engendré des frais supplémentaires importants.
Malheureusement, aucune compensation ne nous a été versée. La compagnie nous a renvoyés vers Airbnb, tandis qu’Airbnb affirme que c’est à Happy Rentals de gérer le remboursement, car ce sont eux qui ont clôturé le dossier. J’ai envoyé un courriel, resté sans réponse à ce jour.
Je trouve cela profondément injuste et témoignant d’un manque flagrant de professionnalisme, tant de la part des hôtes que de l’équipe de gestion. Je déconseille fortement cette compagnie à quiconque souhaite un séjour serein et respectueux des standards de base.
**
We booked at a property managed by Happy Rentals in Nice only to find it unsanitary and infested with cockroaches. What’s worse is that the company was fully aware of the infestation prior to our arrival, yet still allowed us to check in without any warning.
We contacted the company immediately, and they canceled our reservation on the spot. They promised compensation, as we were forced to book a hotel at the last minute, which resulted in significant additional costs.
To this day, we have received no compensation whatsoever. The company told us to contact Airbnb, while Airbnb claims that Happy Rentals closed the case and is responsible for issuing the refund. I’ve sent follow-up emails, but have received no response.
This situation is completely unfair and shows a serious lack of professionalism from both the hosts and the Happy Rentals team. I strongly advise others to avoid booking with this company if you value cleanliness, honesty, and basic customer service.
June 1, 2025
Unprompted review
Reply from Happy.Rentals
Dear Kim,
We are truly sorry for the experience you had and understand your frustration.
We would like to clarify that your booking was made and paid for through Airbnb, which means all refunds and compensations are processed directly by them. The reservation was cancelled by Airbnb and we were charged a €215 cancellation fee in the process.
We can assure you that we took immediate action upon learning of the pest issue, which was an isolated case and has since been professionally treated.
We are sorry you feel let down, but we want to be clear that the refund process is entirely managed by Airbnb. We recommend continuing to follow up with their support team, as they hold the funds and control over reimbursements.
Once again, we apologize for the inconvenience and wish you better travel experiences in the future.
Kind regards,
Happy Rentals Team
Pool cloesed and tennis court a disappointment
They advertised pool and tennis court as the main feature - turned out that pool was closed at that time and tennis court was maybe a tennis court 20 years ago. They claimed that they informed the non availability of the pool under house rules but one can expect that this kind of information is shown somewhere where people actually read. Management and communication was poor. Sorry - can't be recommended.
June 6, 2025
Unprompted review
Reply from Happy.Rentals
Dear Felix,
Thank you for your feedback.
We’re sorry to hear that your expectations regarding the pool and tennis court were not met. However, we would like to take this opportunity to clarify a few important points.
The seasonal availability of the pool is clearly stated in the Airbnb listing under the house rules and additional information, which every guest is asked to review before confirming a booking on Airbnb. We understand that details can sometimes be overlooked, but we do encourage all guests to carefully read through all sections of the listing to avoid misunderstandings.
As for the tennis court, we do not advertise it as a professional facility, but as an additional outdoor feature of the property.
We always aim to offer responsive communication and support during our guests’ stay. We're sorry if you felt this was lacking.
Thank you again for your stay, and we wish you all the best in your future travels.
Kind regards,
Happy Rentals Team
Easy and comfortable
Easy and fast communication! Reminder for Check-in and out was very helpful. Possibly to come earlier and leave later was accepted
June 7, 2025
Unprompted review
Reply from Happy.Rentals
Dear guest,
Thank you so much for your kind words! We're glad to hear communication was smooth and that the check-in/out reminders were helpful. It was a pleasure to accommodate your early arrival and late departure — you're always welcome back anytime!
Kind regards,
Happy Rentals Team
One of the best places we've ever…
One of the best places we've ever stayed
Brilliant set up
Clean
Great space
Lovely owner Dino and his Son Davido
Supportive but allowing space
gifted home grown cherries salad and prosecco
Off road parking ( safer when hiring a car)
Bellisimo ❤️🇮🇹
June 2, 2025
Unprompted review
Reply from Happy.Rentals
Dear Bryn,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that Casa Amabile was one of the best places you’ve ever stayed. Dino and Davide will be so happy to know their hospitality made such a great impression.
We truly appreciate your kind words and hope to welcome you back again soon.
Bellissimo to have hosted you!
Kind regards,
Happy Rentals Team
Puerta Del Mar Penthouse
Fantastic location of the property. Happy Rentals staff helpful and prompt when dealing with enquiries. One of their representatives (Anna) very kindly collected the apartment keys to save us the hassle of returning them on the way to the airport when leaving.
The whole process of booking the apartment was very straightforward.
May 28, 2025
Unprompted review
Reply from Happy.Rentals
Dear Malcolm,
Thank you so much for your kind words! We're delighted to hear you enjoyed the fantastic location of the Puerta Del Mar Penthouse and that our team, especially Anna, could make your departure a little easier. It’s great to know the booking process was smooth and straightforward for you.
We truly appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
Great central location in the city
Great central location in the city, close to the sea 3 minutes, private parking and great location. Fantastic
June 6, 2025
Unprompted review
Reply from Happy.Rentals
Dear Alexander,
Thank you for your fantastic review! We're so glad you enjoyed the central location, proximity to the sea, and the convenience of private parking. It was a pleasure hosting you, and we hope to welcome you back soon!
Best regards,
Happy Rentals Team
The house location couldn’t be better
The house location couldn’t be better. And it’s such a charming home with all the modern amenities. Can’t wait to return.
June 2, 2025
Unprompted review
Reply from Happy.Rentals
Dear Alan,
Thank you so much for your kind words! We're very happy to read you enjoyed the location and charm of Villa Schlosser, and that the modern amenities made your stay even more comfortable. It was a pleasure having you, and we can’t wait to welcome you back to Lake Garda soon!
Warm regards,
Happy Rentals Team
Great experience with Happy.Rentals. a competent and serious agency.
My first experience with Happy.Rentals was a success. Efficient check-in and check-out. Beautiful, very clean and comfortable accommodation. In a quiet building. I highly recommend Happy.Rentals.
June 1, 2025
Unprompted review
Reply from Happy.Rentals
Dear Marco,
Thank you so much for your kind words! We’re very happy that your first experience with Happy Rentals was such a positive one. It’s wonderful to hear that you appreciated the efficient check-in/out, as well as the cleanliness, comfort, and peacefulness of the accommodation.
Your recommendation means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
Happy Rentals Team
Wonderful apartment; everything perfect.
Everything perfect.
We only had an issue with the shared pool: we did not find any instructions on HOW to get to the pool; there were only written warnings about how to use it.
After asking by WhatsApp, I was informed that the pool is located between the 1st and the 2nd floor: you have to take the stairs and get out of the building on half way. We now know it for next time...
May 30, 2025
Unprompted review
Reply from Happy.Rentals
Dear Mara,
Thank you so much for your great review! We're very happy to hear that everything was perfect overall and that you enjoyed your stay at Casa Monti Belvedere.
We also truly appreciate your feedback regarding the shared pool access. You're absolutely right — clear instructions are essential, and we apologize for any confusion caused.
It’s great to hear you’re already thinking about a next time — we’d be delighted to welcome you back!
Kind regards,
Happy Rentals Team
We recently rented a house through…
We recently rented a house through Happy Rentals for a four-day stay in Fort dei marmi to celebrate my husband’s birthday with friends, and everything was absolutely perfect. From the beginning, the experience was seamless and professional. Happy Rentals is a serious and committed company, and their dedication to making sure everything went smoothly was evident in every detail.
The house was exactly as described — clean, well-equipped, and very comfortable — making our stay incredibly enjoyable. We felt supported and well taken care of throughout the entire process.
We are truly grateful for such a wonderful experience and would not hesitate to rent with them again. Highly recommended!
May 26, 2025
Unprompted review
Reply from Happy.Rentals
Dear Helen,
Thank you so much for your wonderful review! We’re truly delighted to hear that your stay in Forte dei Marmi was such a special and seamless experience, especially for such an important occasion. It means a lot to us that you felt supported and well taken care of throughout the entire process — that’s exactly what we aim for.
We’re also glad Villa Victor met your expectations and helped make your celebration both comfortable and memorable. Your kind words about our team and service are greatly appreciated, and we’ll be sure to share them with everyone involved.
It was a pleasure hosting you, and we’d be thrilled to welcome you back anytime!
Kind regards,
Happy Rentals Team
Just a great place to stay and enjoy…
Just a great place to stay and enjoy the bella Ticino and fantastic lake. House and garden are in perfect shape. And the housekeepers are lovely :-).
May 23, 2025
Unprompted review
Reply from Happy.Rentals
Dear Philipp,
Thank you so much for your lovely words! We'rehappy to hear that you enjoyed your stay and had such a great time exploring the beautiful Ticino and the fantastic lake. It’s wonderful to know the house and garden met your expectations, and we’ll be sure to pass your kind words on to our housekeeping team.
We hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
gorgeous views with easy check-in experience. Very clean and tidy.
The check-in experience was easy. Very responsive and helpful staff. Our accommodations were very clean and we had everything we needed for a wonderful stay. The view is stunning. If you are not an early riser in the morning, the only thing that is a negative about this place is the street noise. It is rather loud. we were up and going by 9 AM and after a few days, it didn’t bother us as much. But the street noise starts around 7 AM. If you have the windows closed it probably wouldn’t be as loud but it’s noticeable. The location is hard to beat with just a few minutes walk to the ferry and grocery stores to pick up what you need as well as restaurants. If you use more than one towel during your stay, you will need to request extra towels, and there is a charge for those.
May 12, 2025
Unprompted review
Reply from Happy.Rentals
Dear guest,
Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you found the check-in process smooth and our team responsive and helpful. It's great to know that you had everything you needed for a comfortable stay and that you enjoyed the cleanliness and stunning view!
We appreciate your feedback regarding the street noise. Being in a central location does come with some activity, especially in the mornings, but we're glad it became less of a concern during your stay. Closing the windows can indeed help reduce the noise for lighter sleepers.
Thank you also for mentioning the towel policy—we always strive to be transparent about additional services and are happy to provide extra towels upon request for a small fee.
We truly hope to welcome you again in the future!
Kind regards,
Happy Rentals Team
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