Happy.Rentals Reviews 655

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to key attractions, natural beauty, and essential amenities like shops and restaurants. Many also praise the friendly and helpful staff, who contribute to a welcoming and comfortable stay. The accommodations are often described as clean, well-equipped, and comfortable, providing everything needed for a pleasant visit. However, some people were dissatisfied with the facilities and product quality, citing issues such as inadequate cleaning, missing basic supplies, or poorly maintained items like pots and pans. There were also occasional complaints about apartments not matching their online descriptions, particularly regarding views or amenities, and some experienced problems with heating or hot water availability. A few reviewers also mentioned difficulties with customer service, including unresponsiveness or unprofessional interactions.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting the amazing and incredible... See more

Facilities

Users describe ambiguous interactions with facilities, with some reviewers praising the apartments as... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising properties as... See more

Staff

Reviewers highlight positive aspects of staff, often describing them as friendly, helpful, and professional,... See more

Product

People report ambiguous experiences with product, with some reviewers finding a good choice of rental... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

Company replied

Rated 4 out of 5 stars

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more

Company replied

Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

655 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Nice and cousy apartement.

Nice and cousy apartement.

February 26, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Keyvan,

Thank you for your kind review! We’re so glad to hear you found the apartment nice and cozy. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great location, comfortable

The apartment was clean, good organized, location great. Everything important is on walking distance. If needed help and asked online, answer would come in minutes. Had a great time, safe and comfortable.

March 7, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Nikolina,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and found the apartment clean, well-organized, and in a convenient location. It’s great to know you felt comfortable and safe, and that our team was able to assist you quickly whenever needed.
We’d love to welcome you back anytime for another wonderful stay!

Warm regards,
Happy.Rentals Team

Rated 1 out of 5 stars

We stayed at La Stella Alpina Sestriere

We stayed at La Stella Alpina in Sestriere, great communication before and easy key collection. We also had a issues with cleaners still in the apartment on arrival. My problem was the apartment itself, I appreciate it's someone home but there is no storage space for 5 people, one wardrobe had the owners stuff in there, coffee table full of clutter, not even space for cup, why have magazines from 2016 ! Table lamps also full of clutter. We also had issues with half the plug sockets not working and some lighting not working. With only a 3 seater sofa, after a day's skiing not the best for 3 adults and 2 teenagers was too cramped but that was our fault. Someone from happy rentals needs to contact the owners to remove their personal effects and clutter before renting this apartment, its not as it shows on the photos. The electrics need to be checked too as the main fuse box popped which could be related to the sockets and lights . The comfy beds and permanent running hot water were a positive

February 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Barrie,
Thank you for taking the time to share your experience at La Stella Alpina in Sestriere. We truly appreciate your feedback, as it helps us continue to improve.
We’re glad to hear that you found our communication clear and the key collection process smooth. It’s also great to know you enjoyed the comfort of the beds and the convenience of the hot water after your days on the slopes!
Regarding your comments about the apartment, we’re sorry that certain aspects didn’t meet your expectations. While the property photos online are recent and accurately reflect the space, we understand that storage can feel limited, especially when traveling with five people.
As for the electricity, we’d like to clarify that in Italy, it’s common for the power supply to trip when multiple appliances are used at once.
Thank you again for your constructive feedback. We hope to have the chance to welcome you back to one of our properties in the future for a smoother experience.

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Top service and top appartement with a…

Top service and top appartement with a sexy view !!

March 3, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Amaury,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed your stay at Gleise Lodge and that the apartment—and its “sexy” view—made a great impression!
It was a pleasure hosting you, and we’d love to welcome you back to Bardonecchia anytime.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Apartment Studio Valleverde - Sestriere, Italia

The accommodation is excellent, very clean and tidy,
nice welcoming gesture, very easy key collection and drop-off.
Great location, just a few steps from the ski lift.
Excellent service and accessibility of the host.
I recommend this apartment

March 3, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Robert,

Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Studio Valleverde and appreciated the cleanliness, location, and ease of check-in. It’s great to know our service met your expectations. We’d love to welcome you back for another stay in Sestriere!

Kind regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Appartamento Pian dei Larici, Sauze D'Oulx, Italy.

We stayed at the Appartamento Pian dei Larici, Sauze D'Oulx, Italy.

Contacted by the host a day before, who was superb and helpful, and received the arrival instructions via email then too, which were clear and precise.

We arrived 30 mins before we were supposed to (1600 check in), due to the transfer, found the apartment, but it hadn't been cleaned, i contacted the host who said they were running late due to a high number of apartments being cleaned, we left at 1615 for food and returned about 1900 and it was cleaned.

The apartment itself was nice, had everything we needed. Unfortunately there was a horrendous smell in the kitchen, we initially assumed the bin, so left that outside, but the smell continued, took us 3 days to realise it was the radiator vase, no idea what was in it (old food maybe), so left that outside, and the smell was gone from the kitchen.
The electrics.... the light fitting in the living room had wires pocking out of it, the socket next to the TV was hanging out (again, bare wires), the socket in the living room, when you pulled the plug out, the whole socket would come out of the wall.
Bur other than the stated issues, the apartment was ok.

February 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Jimmy,
Thank you for your feedback. We’re glad to hear you found the apartment nice and well-equipped, and that our host was helpful. We sincerely apologize for the cleaning delay and the issues you encountered with the smell and electrics—we appreciate you bringing them to our attention. Your comments help us improve, and we hope to provide a smoother experience if you stay with us again.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Very nice apartment in the center of Le…

Very nice apartment in the center of Le Tour village. Location is great, accommodation as well with 3 nice and real bedrooms, good quality of bed and 2 bathrooms.

March 1, 2025
Unprompted review
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Reply from Happy.Rentals

Hello,
Thank you for your kind review! It’s great to know that the apartment met your expectations and we're delighted to hear that you enjoyed its central location in Le Tour. We hope to welcome you again for another wonderful stay!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great service from happy Rentals

We had our doubts initially after our initial booking through Happy Rentals that we already had fully paid for got cancelled last minute, but Happy Rentals was super helpful in accomodating and offering a much better apartment in Vallorcine.
Smooth communication with Jennifer. Thanks for the service, we'll come back

February 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Steve,

Thank you for your honest feedback! We're sorry for the initial inconvenience but happy that we could find you an even better apartment in Vallorcine. It’s great to hear that Jennifer and our team provided smooth communication and a positive experience. We truly appreciate your trust and look forward to welcoming you back in the future!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Studio Paradiso - fantastic modern apartment

Studio Paradiso is a modern and well-equipped apartment in a fantastic location. We would definitely stay here again

February 23, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Louise,
Thank you for your kind words! We're thrilled to hear that you enjoyed Studio Paradiso’s modern amenities and prime location. It’s wonderful to know you’d stay with us again—we’d love to welcome you back for another great visit!

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Stay at La Verte 23 at the Grand Montets

We stayed at La Verte 23 at the Grand Montets in Chamonix. Apartment was well kept. Directions from Happy Holidays were clear. We never had to reach out to talk to the staff.

February 15, 2025
Unprompted review
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Reply from Happy.Rentals

Dear M,
Thank you for your review! We're glad to hear that you enjoyed your stay at La Verte 23 and that the apartment met your expectations. It's also great to know that our directions were clear and that everything went smoothly during your visit. We hope to welcome you back for another great stay in the future!

Best regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Met all our needs for a family ski…

Met all our needs for a family ski holiday.

February 22, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Grace,
Thank you for your kind words and we hope to welcome you back one day soon, in the winter or summer!

Kind regards,
Happy.Rentals team

Rated 5 out of 5 stars

Wonderful location and awesome…

Wonderful location and awesome cleanliness

February 16, 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Bilal,
Thank you for your lovely review! We're happy you enjoyed the location of Le Tour and appreciated the cleanliness of your booked property Résidence Igloo 3. We hope to welcome you back soon!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

great stay in Bardonecchia

contact person was helpful and kind
apartment was comfortable, warm and big enough for 2 adults and 3 teenagers
location was great!

January 29, 2025
Unprompted review
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Reply from Happy.Rentals

Dear David,

Thank you for your kind review! We're happy to hear that you found the apartment comfortable and well-suited for your family, and that you enjoyed the location. We hope to welcome you back to Bardonecchia soon!

Warm regards,
Happy.Rentals Team

Rated 1 out of 5 stars

The double bed is actually a sofa so…

The double bed is actually a sofa so not so comfortable..

The kitchen is less than basic...No kettle even to make tea or coffee.

Hot water lasts for 1 person only.

You need to wait more than an hour for the next shower.

And the hosts are not nice.. we were 3 man ask for another blanket for the 2 man sleeping at the soaf and they refused.

Shame.

February 11, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Gil,
The property Studio Blue Petit is advertised with a double sofa bed and a single bed. Therefore the sofa bed has linen for a double and not a single. The amenities in the kitchen are as described and we are sorry that you needed to take short showers.
Hope you had a great time in the snow.

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Short stay with the family to ski.

Short stay with the family to ski.
We were 4 adults and two children. Nice appartment with two bathrooms and all you need. Only a few minutes by car to Argentière where the kids went to ski class.

February 6, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Sabina,
Thank you for your review! We're glad you enjoyed the apartment and its convenience for your ski trip. We hope to welcome you again in the future!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Good communication when making the…

Good communication when making the reservation and prior your stay with clear instruction provided for self check-inn.

January 17, 2025
Unprompted review
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Reply from Happy.Rentals

Dear guest,
Thank you for your kind words! We're glad you found the communication and self-check-in instructions clear. We hope you had a great stay and look forward to welcoming you again!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Stayed in Studio Placide in Sauze…

Stayed in Studio Placide in Sauze D'Oulx

Great property set up correctly for a ski holiday. Good comunication from team

January 31, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Ryan,
Thank you for your kind review! We’re glad to hear that you enjoyed your stay at Studio Placide.
We hope to welcome you back for another fantastic stay in the future!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Location was great

Location was great, comfort and cleaning was perfect, staff very helpful.
I’am going to visit very soon again besause my doughter is in study in lugano, for next trip there im a obligative to do reservation here or in booking if u can text me here,
Thank you
Sincerly Besfort.

January 24, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Besfort,

Thank you for your kind words! We’re delighted to hear that you enjoyed your stay, from the location to the comfort and cleanliness, and that our staff could be of help. It’s wonderful that you’ll be visiting Lugano again soon to see your daughter!

For your next reservation, you can book directly with us. Feel free to reach out to us if you need any assistance.

Looking forward to welcoming you back!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Greate place and vue

Greate place and vue. Some problem with hot water and shower. And also the cleaning should be done a bit better. We gave a feedback to the team.
The managing team is very supportive and they helped us quickly with one of our problem.

December 29, 2024
Unprompted review
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Reply from Happy.Rentals

Hello,
Thank you for taking the time to share your feedback! We're glad you enjoyed the place and the view, and we truly appreciate your kind words about our team’s support. We’re sorry to hear about the issues with the hot water, shower, and cleaning. Your feedback is invaluable, and we’ll make sure to address these concerns to improve the experience for future guests. Thank you again for letting us know, and we hope to welcome you back for an even better stay in the future!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great location

Great location, apartment met our expectations. When dishwasher wasn’t working a technican was sent over immediately. Easy to make contact with customer services.

December 30, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Jojo,

Thank you for your kind review! We're delighted to hear that the apartment met your expectations and that the location worked well for you. It's wonderful to know our customer service team was able to assist you promptly and resolve the dishwasher issue quickly. We truly appreciate your feedback and hope to host you again in the future!

Kind regards,
Happy.Rentals Team

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