Happy.Rentals Reviews 655

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to key attractions, natural beauty, and essential amenities like shops and restaurants. Many also praise the friendly and helpful staff, who contribute to a welcoming and comfortable stay. The accommodations are often described as clean, well-equipped, and comfortable, providing everything needed for a pleasant visit. However, some people were dissatisfied with the facilities and product quality, citing issues such as inadequate cleaning, missing basic supplies, or poorly maintained items like pots and pans. There were also occasional complaints about apartments not matching their online descriptions, particularly regarding views or amenities, and some experienced problems with heating or hot water availability. A few reviewers also mentioned difficulties with customer service, including unresponsiveness or unprofessional interactions.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting the amazing and incredible... See more

Facilities

Users describe ambiguous interactions with facilities, with some reviewers praising the apartments as... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising properties as... See more

Staff

Reviewers highlight positive aspects of staff, often describing them as friendly, helpful, and professional,... See more

Product

People report ambiguous experiences with product, with some reviewers finding a good choice of rental... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

Company replied

Rated 4 out of 5 stars

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more

Company replied

Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

655 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The check-in is perfect.

The check-in is perfect: All the information necessary to get the keys of the apartment were provided weeks before the travel (location of the office, direction to the apartment, code of the box,...). Apartment was clean, kitchen fully equipped and aditional information about the region.

January 5, 2025
Unprompted review
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Reply from Happy.Rentals

Dear Patricia,

Thank you so much for your wonderful review! We're thrilled to hear that you found the check-in process seamless and that the information provided in advance was helpful. It's great to know that the apartment met your expectations in terms of cleanliness and a fully equipped kitchen. We're also glad you appreciated the additional details about the region. We look forward to welcoming you back in the future!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Excellent, once again

This is the third time we have rented a chalet from Happy Rentals. Once again the setup was great. And the team is always on hand to answer any questions. Many thanks for your excellent service.

December 22, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Andrew,
Thank you for your wonderful feedback and for choosing Happy Rentals for the third time! We’re thrilled to hear that you enjoyed your stay at Chalets d'Henri 63 and that our team could provide the service and support you needed. It’s always a pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the future.

Kind regards,
Happy.Rentals Team

Rated 1 out of 5 stars

Terrible experience as a landlord and…

Terrible experience as a landlord and very unprofessional way to act,
avoid if is possible

November 27, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Cliente,
Thank you for your feedback.
We would first like to point out that we manage many holiday homes and apartments and unfortunately your comment does not allow us to clearly identify which property you are referring to.
We take your concerns seriously and are committed to addressing any issues that may have contributed to your dissatisfaction. If you could provide more details about your experience, we would be happy to investigate further and work towards a resolution. Please feel free to contact us directly, and we will personally ensure your concerns are addressed.

Thank you for your understanding.
Kind regards
Happy.Rentals Team

Rated 4 out of 5 stars

Best organisation and presentation

The presentation for everything is congruent. Helpfull and comprehensive at any time and under any circumstances. Straight and clean concept and environment. Very recommandabe.

November 27, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Mark,
Thank you so much for your thoughtful review! We're thrilled to hear that you found our presentation consistent, helpful, and comprehensive. It's wonderful to know that our clean and straightforward concept met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide a great experience under any circumstances!
Regards,
Happy.Rentals Team

Rated 5 out of 5 stars

good value

Good location (7 minutes walk to the Auditorium), fully and tastefully equipped apartments, private parking (a bit difficult to access with a larger car due to the very steep and narrow road), very good value.

October 26, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Špela,
Thank you for your kind feedback! We’re delighted to hear you enjoyed the convenient location and the well-equipped apartment. It’s also great to know you found Villa Roma Portorose - 2s Classic to be a good value. We understand that the access road can be a bit challenging with a larger vehicle, and we appreciate your patience with that. We hope to welcome you back again soon!

Kind regards,
Happy.Rentals Team

Rated 1 out of 5 stars

Wery bad experience

Wery bad . We rented apartmen in malta and that was so bad that we stayet only one day( was reserved 6 nights) and money was not returned.

October 23, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Marko,
Thank you for your feedback. We're sorry to hear that the apartment didn’t meet your expectations. However, as mentioned, both the TV and toilet were in working order during your stay, we personally checked after you informed us. You just did not like the property as you described it to be "so retro and 80s here".
Also Airbnb, where you booked, found that the apartment was as described in the listing and there were no real issues, which is why a refund was declined also by them.
Kind regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Very nice area

The location is nice, but only for 2 people. Thank God the weather was nice. Otherwise she would have been a bit small. The bed is folded out of the sofa. Of course it's not that comfortable but it's okay ;-) The garden and the seating area outside are great.

September 28, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Marie-Pierre,

Thank you for your feedback on your stay at Casa Arianna! We’re glad you enjoyed the beautiful location and made the most of the lovely weather. As shown in the photos, Casa Arianna is indeed a cozy studio, suited for only two, and we understand that the sofa bed might not offer the same comfort as a standard bed. We're pleased to hear that you enjoyed the garden and outdoor seating area—it’s a wonderful spot to relax by the lake.
We would love to welcome you back in the future, and perhaps in a larger property that better suits your needs next time.
Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

This was our fourth booking through…

This was our fourth booking through Happy Rentals. Our apartment in Calahonda was clean, well equipped and in great condition. As ever Anna in the Marbella office was invaluable in helping to make our stay enjoyable. Thank you.

September 20, 2024
Unprompted review
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Reply from Happy.Rentals

Dear VeeJay,

Thank you so much for your loyalty and wonderful feedback on your fourth booking with Happy Rentals! A special thanks for your kind words about Anna—our team in Marbella is always happy to help make our guests' stays as enjoyable as possible. We look forward to welcoming you back again soon!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

The communication was great

The communication was great. Everything worked very well.

October 7, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Bára,

Thank you for your feedback on your stay at Vineyard Cottage Vesna Lake View! We are very pleased that the communication and overall experience was to your satisfaction. We hope you had a wonderful time and look forward to welcoming you back soon!

Kind regards,
Happy.Rentals Team

Rated 1 out of 5 stars

Misrah Simar complex, Qala, Gozo, Malta sept24 host- Mickael

September 24 my husband and i booked to stay in an apartment in a complex I had stayed in with my daughter 8 years ago, thinking it would be as good as the 1st time.
The complex itself upon arrival immediately looked different. Refuse all over the pavement outside, dirty hallways unkempt look.
On entering the apartment at Misrah Simar complex, Gozo,Malta, hosted by Mickael we were met with an overwhelming mouldy smell. The floors were dirty and covered (throughout the whole apartment) with long black hair. When we entered the kitchen/loving area we were met with a wall, where the air conditioning unit was, that was covered I. Black mould and damp peeling plaster. The furnishings were very old and filthy with dust and even cobwebs and soft furnishings were worse for wear, stained and no padding left.i put my finger over the surfaces making marks,the dust was of weeks not cleaning! The light fittings were hanging off the walls, plug sockets loose and the oven was grim and didn't work properly. There was clutter in cupboards including a cupboard door that had been ripped out)with no repair) from the kitchen to make a gap for a washer. The dining room table was full of stains and grease. The kitchen itself had had a wipe but was still dirty with crumbs all over. The sink stank and on inspection beneath the plumbing was taped up but still leaking with a bucket yo catch the water. Dirty inside the cupboards with filthy cloths left and the living room cupboards doors broken a s hanging off.
Bathros were not cleaned well and mould present in shower. Bed linen old but clean but on closer inspection under covers the pillows were brown with stains. Mattresses old and hard. Outside patio area had old Dirty stained furniture and litter. No parasol or sunbeds. The pool was Dirty and teaming with dead ants. When we told the host over the phone he blamed the cleaning team who he called and they returned to the apartmemt. We told the supervisor it was more than just the cleaning. The host had at first said he would get the tram back the next day and we explained we would not stay as it was unfit all round and after him trying to make us stay we refused and demanded a refund. We left with the supervisor and he returned the team to their homes
He then kindly met us afterwards to help arrange new accompdation. We had booked this particular apartment for 9 nights and a further 5 nights in another aprtment to complete a 14 night stay in Gozo so we contacted the host of the latter and they very kindly found us an alternative apartment amd also extended our stay in the apartment already booked.
Both were not with Happy Rentals & were absolutely stunning! When I reviewed the Misrah Simar apartment Mickael lied on his answer saying the cleaning team turned the apartment around I'm an hour and we were issued a partial refund. We know this isn't true because we left with the team and the supervisor as stated above met is within half an hour and we demand a full refund ro pay for alternative accommodation.
I suffer within food Intollerences, IBS and anxiety and left the apartment in tears as I had taken my husband here expecting our 1st holiday together in 28 years to be like the honeymoon we've never had. I fell ill as I hadn't eaten all day as I have to be extremely careful what I eat and we had hoped to get to the apartment and go to Greens in Victoria (main Gozo) for supplies
We didn't get to our new accommodation until around 9.30 pm so I was unable to eat until 11pm after leaving Bristol airport at 6am.
I stayed in bed for the first two days drained and ill. We decided to for go our planned excursions of scuba diving and boat trips to stay for an extra 3 nights to make up for missing out. Thank fully our stay in the other apartments was what we'd hoped for. We will never book with Happy Rentals or Mickael (especially) ever again!!!

September 16, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Joanne,
Thank you for sharing your experience in detail. We sincerely regret that your stay did not meet expectations, and we hope you are feeling better now. While we understand how upsetting this must have been, a full refund was issued through Airbnb.
We wish you all the best in your future travels.
Kind regards,
Happy.Rentals

Rated 4 out of 5 stars

The care of Anna on site was excellent

The care of Anna on site was excellent, always available and fast. The facility is highly recommended, neat, well maintained and right on the beach. Lots of stalls nearby and the pool clean with a small bar at the same time. The busy main road is rarely heard. The apartment itself is ok and the balcony very nice. The equipment of the apartment could be better at the price level. Cleaning should also be better. Unfortunately, we had to go over it ourselves, but maybe we are a bit sensitive. I would also have liked an initial equipment for the first few days. Otherwise top and recommended. We will be back.

September 29, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Andreas,

Thank you so much for your detailed feedback! We’re delighted to hear that you enjoyed your stay and appreciated Anna’s attentive care on-site, as well as the great location and facilities. We take your comments about the apartment’s equipment and cleaning seriously and will work on improving these aspects for future guests. We want every stay to be as comfortable as possible. We’re also happy to hear that you plan to return – we’ll make sure your next visit is even better. Looking forward to welcoming you back!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Everything went well

Everything went well!
The contact with the agency was good.
The house is phenomenal.
Thank you for a unforgatable holiday!

September 4, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Dennis,

Thank you for your wonderful feedback! We’re thrilled to hear that everything went well and that you enjoyed your stay in our phenomenal house. It’s great to know that your holiday was unforgettable.

We appreciate your kind words about our agency and look forward to welcoming you back in the future!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Mijas Spain

We stayed in Mijas Spain. We stayed in a gated complex in a penthouse 2 bed apartment. Initially a wow place, but on closer inspection, the spiral staircase upto the roof terrace seemed unsafe, loose bars and severe rusting in places. Beds very firm, no protectors, pillows stained, mattress toppers in wardrobes seemingly unwashed. A shower curtain pole broken with a mouldy shower curtain. Food stuffs left in kitchen cupboards clearly unusable. We had no Internet for the first several days, but eventually sorted. The door on the balcony seemed weird to us, only a handle on the inside with no lock, what if there were children staying? They could open it easily.
The property needs attention .
It is in a fantastic location

September 2, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Jenny,
Thank you for your detailed feedback. We're glad to hear you appreciated the location of the property, but we're sorry to learn about the issues you encountered during your stay and we'll address them with our local team and owner. We apologize for the inconvenience with the internet. We appreciate your input and hope to provide a better experience in the future.
Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

View was amazing

View was amazing, so relaxing and plenty of room

September 16, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Suzette,

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the amazing view and found the space relaxing and spacious.

We hope to welcome you back soon for another wonderful stay!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

A Wonderful Stay in the Heart of Nice!

We had a fantastic experience staying at a beautifully decorated apartment in Nice. The attention to detail in the decor made it feel cozy and welcoming. It was fully equipped with everything we needed, which made our stay comfortable and stress-free. The location is perfect, just a short walk from shops, restaurants, and public transportation, making it easy to explore the city. The communication with the host was excellent, and they provided us with all the necessary information to ensure a smooth and enjoyable stay. Their service was top-notch! We truly enjoyed our time here and would highly recommend this apartment to anyone looking for a pleasant and convenient stay in Nice. We hope to return soon!

September 12, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Suzette,

Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed the amazing view and found the space relaxing and spacious.

We hope to welcome you back for another wonderful stay!

Best regards,
Happy.Rentals Team

Rated 4 out of 5 stars

A great panoramic view over the valley…

A great panoramic view over the valley and to the lake;
clean rooms with good furniture and ideal for three persons; a parking place in the garage was very well for our little car (SUV may have a problem);
booking and arrival was organized very well, a little problem was solved immediately;
location and size of the pool is really wonderful and special, disadvantage is the closing time of the pool at 4pm and it was difficult to find sun loungers and umbrella.
The appartement should get a little bit of renovation because of damages to the plaster (or damage of the wall? ) and it is badly soundproofed. Nevertheless Casa Turchese
is really a good place for little families to relax and enjoy the beautiful lakeside.

September 7, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Sandra,

Thank you for your detailed feedback! We’re delighted to hear that you enjoyed the great panoramic view over the valley and lake, and that you found the rooms clean and well-furnished. We're glad that the parking was convenient for your car and that your booking and arrival went smoothly.

We appreciate your comments about the pool closing time and the availability of sun loungers; we’ll take this into consideration for future improvements. Your feedback is also noted, and we’ll work on addressing these issues.

We’re happy that you found Casa Turchese to be a good place for families to relax and enjoy the beautiful lakeside. We hope to welcome you back for another enjoyable stay!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Choose Happy Rentals

They make real what they write. The apartment was clean and very comfortable. They make contact via WhatsApp and inform the client in a very practical way.
I am very pleased with Happy Rentals.

September 13, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Dorothea,

Thank you so much for your kind words! We’re thrilled to hear that you found the apartment clean and comfortable, and that our communication via WhatsApp met your expectations.

Your satisfaction means a lot to us, and we appreciate your recommendation. We look forward to welcoming you back for another great stay!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

The air condition is not enough for the whole house

I love the house in Verona italy is beautiful and spacious,and also the enviroment is beatiful. Parking space is always available. Only the AC was terrible. I will definitely visit again, but hope by then the Air-conditioning will be very effective.

August 22, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Maria,
Thank you so much for your review! We're delighted to hear that you loved the house, found it spacious, and enjoyed the beautiful surroundings. It's great to know parking was convenient for you as well. However, we're sorry to hear about the issue with the AC. Since we manage multiple properties, could you kindly let us know which one you stayed at? This will help us address the AC issue more effectively. We look forward to hosting you again soon!
Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great value for money and close to centre

Great value for money and just 10 minutes on foot from the centre of Zagreb. Super smooth check-in and the amenities were perfectly placed to ensure we did not have to look around for anything.

September 5, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Aakriti,

Thank you for your fantastic feedback! We’re thrilled to hear that you found great value in your stay and appreciated the convenient location just a short walk from the center of Zagreb.

We're glad that the smooth check-in and well-placed amenities enhanced your experience. We look forward to welcoming you back soon!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great location

Great location, well furnished, clean and quiet! Easy instructions and management was quick to respond for any questions. I would highly recommend!

September 7, 2024
Unprompted review
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Reply from Happy.Rentals

Dear Patricia,

Thank you for your wonderful feedback! We’re delighted to hear that you found great value in your stay and appreciated the convenient location just a short walk from the center of Zagreb. It’s great to know that the smooth check-in and well-placed amenities enhanced your experience.

We hope to welcome you back soon!

Best regards,
Happy.Rentals Team

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