HappygiraReviews 

Do not purchase the natural timber playpen from HappyGira. After spending $600 on the natural timber playpen, I really wanted to like it. However, after about two months of use I noticed flaws with the design that make it a poor value and potentially hazardous. The connectors break easily. It’s not easy to unlock the connectors causing them to break easily and not user friendly. Additionally, I noticed the screws keeping the connectors in place can fall out which is a choking hazard. The entrance to the playpen is difficult to open and close with a baby in your hands

When I reached out to customer service, they offered a few solutions. I could pay full price to replace the new connectors or half price if I provided a positive review. To be truthful, this turned me off as I would’ve preferred to write a review after the issue is resolved. Customer service seemed to want to make things right, but did not wish to acknowledge the potential hazards and faults in the design. I ultimately decided the pen not to be safe for use and requested a refund instead of providing a positive review. The company promptly provided a refund on the additional connectors I planned to purchase, which I appreciated.

In summary, while the customer service was responsive, I can’t recommend this playpen because of high cost and hazardous design. For $600 I would expect that customer service would want to be proactive about improving the pen and addressing faulty parts rather than pushing consumers to provide positive reviews.

While it took time to arrive, the playpen is better than I expected. First class materials, and I was pleasantly surprised to see that it has a floor. I had no trouble assembling it and the grandkids love it! It also is easy to separate some joints, and fold it for storage between visits. And I see how easy it will be to pack and carry.

Got the standard playpen and it feels cheap. Seeing the item on a constant $100 discount should have been a red flag. Feels like if I touch the bars they'll bend in, not to mention they didn't send all the correct parts. We also got a play matt - it's 1cm thick and doesn't feel like a cushion at all. It was also supposed to be 60x70 but was smaller by several inches. When we tried to send it back, customer service said returns are only for defects - likely to prevent having to ship back to Singapore. Somehow receiving product smaller than advertised isn't a defect. I recommend staying away.

We ordered a playpen 2 months ago. We asked for updates throughout the process, and never received an update. Today we received an email from Girababy saying that the package had been delivered(it hadn't), and that there is nothing they can do. We asked for a refund multiple times throughout the process, and the customer service would not answer the question, just tell us that the product was in transit. Girababy stole money from us. We never received or playpen, and were strung along for 2 months. Avoid dealing with this company at all costs.

I had a broken connector with our 2 month old playpen. After contacting Happygira I was informed they wouldn't replace the attachment because it was past 7 days! I was told I could purchase 2 connectors or they would send them for free if " All we ask is that you leave us a 5-star review". I felt this is dishonest and had to purchase the connector. This came after tremendous delays in shipping. I would never buy from this company again!

Beware! This company is a total scam. They sent me a product that looks nothing like what I ordered, then blatantly lied to me about it and told me I would have to pay for shipping back to Singapore if I wanted it corrected. Do not order from them!

I messaged to cancel my item literally within thirty minutes of the order because my wife said she hadn’t decided fully yet and they stated it was already shipped. This was the 8th of May. Today, the 12th, they say the item has been shipped and would take 7-20 business days. I even asked on the 8th about how to return the item when it arrives and they have given zero instructions when their site advises you to email them for instructions on a return.

We bought two of these for our large home. The first one we put together and one of the click to lock mechanisms for the playpen is broken. So basically the pieces don’t lock together. It’s just the way it’s been manufactured and it’s not lined up properly. It doesn’t feel sturdy overall. It’s all a bit wiggly even once secured together. It’s a product which is decent for $150.00 if it clicked together. For the price I expected a much higher quality. The return policy is very sneaky and basically prevents any returns from happening. 10/10 won’t buy anything from here again. Scam artist company….

We purchased a panda plush and my stepson absolutely loved it. It’s very soft and high quality and super cute. The shipping was good. I would definitely purchase from them again. I highly recommend this company.

I've got a lot to say about this. It's incredibly convenient and can be folded up for easy portability. It's definitely a great lounger for keeping your baby comfortable. There's plenty of room to store everything you need to take care of your little one. Everything can be folded up and placed into a nice, convenient tote bag, which is super handy. The materials look great and are made from soft fabrics. The adjustable shoulder straps make it easy to fit comfortably.

This is not an honest "business". They imply that they are U.S.-based (based in Beaverton, Oregon) per their website and that their items are manufactured in the U.S. (also stated directly on their website). Yet the package is shipped from a warehouse in Singapore. I have no problem with Singaporean products--but I DO have a problem with lack of transparency and dishonesty. I don't trust entities that lie or are shady about the origin of their products. When I asked them about this, they claimed that shipping directly from Singapore was to provide "faster delivery" and "better service". First of all, how this makes sense is beyond me. How is shipping from another country going to be "faster delivery" and "better service" than shipping domestically? Second, it didn't address the shadiness of why they didn't make this clear on their website! This was two strikes against them. After these exchanges, I could not trust that their items were thoroughly safety-tested and high-quality like they claimed on their website. If they are okay being dishonest and shady about these things, what's stopping them from doing this across the board in other areas? After reading so many people's negative experiences and disappointment with the product quality, I can pretty much confirm I don't trust that their claims about safety and quality are legitimate and trustworthy.

In terms of shipping time, the product (a baby gate) was purchased Feb. 18, 2025, and we didn't receive it until March 11, 2025. By that point, we didn't even need the product anymore.

When I requested a refund for the above reasons, they said I'd have to open the UNOPENED boxes and take a video of the items. I have never in my life had a business request that I open UNOPENED boxes for returns. I found this completely shady, especially after reading all of the negative reviews and experiences people shared on sites like Trust Pilot and BBB. Because of this, I did not feel comfortable opening these boxes. I wanted to return them exactly as they were delivered to me--100% unopened.

They also said they don't provide return labels. I have never in my life heard of an e-commerce business that doesn't provide return labels.

The lack of transparency alone is enough for me to strongly warn people against dealing with this "business". But all of the above reasons make me hope that everyone can learn the truth about this "company" and not fall into the trap of buying anything from it.

Very honest company and i loved being able to customize playpen

We love the timber wooden playpen we ordered and it gives us such peace of mind to have a safe place for our daughter to play! And we aren't anxious if she chews it either!!

Since the stroller arrived and we've been using it for the past few days, my little one absolutely loves it. It’s sturdy and reliable whilst still being lightweight. I also really love the design and style

I tried to cancel before my item was in transit (2 days before) and they emailed me the day it went in transit to let me know they can’t cancel. Ive asked for certifications to show me safety and received a generic test report. They won’t answer my questions clearly and only reply once a day - if that.

The shipping box the item arrived in was damaged. I could not salvage the box due to the condition is was in.

The wheels do not travel lock as described in the item description.

The foldable side mechanisms do not work correctly. It takes immense effort to get them to lock and unlock. I attached a photo when attempting to work with support of the one side that will not stay locked in the functioning position. As soon as I pull it up one side locks in place but the other side does not.

For the amount of time it took for me to receive this item over 20 days I am very disappointed in the quality & function of the item.

Then to boot the customer service is horrible and they drag you along with troubleshooting something that cannot be fixed and when you ask for a refund within the proper timeframe they stop responding to your requests.

I purchased the large playpen with adult access, but it took a long time to arrive, over a month. I didn’t realize it would be shipped from China to the U.S. When it finally arrived, it came with instructions, but they were very difficult to understand. Now I'm trying to collapse it, but I can’t figure that out either.! Ugh

my 14 pound 4 month old really likes it

it's so soft and really good quality

Waited over a month for more than $400 worth of items that showed up in a shredded and broken box- sent photos to company to request replacement forced us to unpack everything and video it. Then tried to refuse replacing the damaged items, then stated we needed to ship everything back after forcing us to unpack the unusable box to SINGAPORE - why? This is a company that claims to be out of Oregon? I cannot discourage buying from this company enough. Very disappointing.

Do not deal or buy anything with Happy Gira, we bought the baby basinet and it came delayed and damaged. We were expecting the item before the birth of our child. It came 2 weeks after. When it arrived it came damaged. The box looked like something that had fallen off a truck. I was so upset by this, I contacted Happy Gira customer support right away and made a video of the unboxing. Not only did they say "shipping was not there fault, but they continued on to say no refund or exchange was available" because they stated "it doesnt fall under product defects". So if shipping is not there fault, how is it my fault for the company they hired to deliver the damaged product. We continued to exchange emails back and fourth as the basinet was $400 and we did not want to use a damaged/dirty item for our newborn child. I am happy to provide anyone photos of how the product arrived. I wish I could have uploaded them here. They have the worst customer service. They are not based out of the USA they are located in Singapore, so not only do they not support their customers but they also lie about thier company. DO NOT BUY FROM HAPPY GIRA.