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Hardisty Estate Agents Reviews 

761
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout the entire process. The service provided is frequently described as excellent, with many people appreciating how smooth and stress-free their experience was, often making complex situations much easier to navigate. Reviewers highlight the exceptional customer service, noting that team members are always approachable, available, and quick to respond to queries. Many commend their proactive communication, consistently keeping consumers updated and diligently chasing necessary parties to ensure a seamless progression. This dedication helps navigate challenging situations and provides reassurance, making the overall journey much less anxious for people.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting specific individuals as their helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

I have been very happy with the service provided, initially by Ben and Luke, then progressed by Lehila. Lehila kept in touch with me, buyers and solicitors throughout the process, which was complicate... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer things can be very overwhelming and confusing especially if things arent going to plan. Ben who was helping us through was so patient with us and explained everything step by ste... See more

Company replied


Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

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4.9

All reviews

(761)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

The staff were all brilliant, special mention to Chloe who went above and beyond supporting us. Great job. Thank you

June 22, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind review Kim. It wasn’t an easy sale, but I’m so pleased I was able to support you in getting it over the line - Chloe

Rated 5 out of 5 stars

Josh and the team at the Ilkley office…

Josh and the team at the Ilkley office were fantastic. The property had been in the market for a good while but once Josh took over they got the sale moving and were very helpful in getting us to exchange of contract stage despite some difficulties with the legal process. I can really recommend them if your selling in the Ilkley area

February 20, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you, Maggie, for your kind words and for taking the time to leave such a lovely review. It was a pleasure assisting you with the sale.

On behalf of the whole team in Ilkley, thank you for placing your trust in us. We wish you all the very best for the future. - Josh & the Ilkley Team

Rated 5 out of 5 stars

I have been very happy with the service…

I have been very happy with the service provided, initially by Ben and Luke, then progressed by Lehila. Lehila kept in touch with me, buyers and solicitors throughout the process, which was complicated by the fact that the first buyer dropped out at the last minute. Thank you, your help and support are much appreciated.

June 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Gillian, It's really nice to hear how we helped simplify what can be a tricky process. Wishing you all the best for the future - Ben, Lehila, Luke and the rest of the Hardisty team

Rated 4 out of 5 stars

We recently sold our house in Horsforth…

We recently sold our house in Horsforth through Hardisty, and we were satisfied with the service we received. From the initial valuation through to completion, the team was professional, knowledgeable, and supportive throughout the entire process.

Thank you

May 4, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Giulio, best of luck for the future - The Team at Hardisty

Rated 5 out of 5 stars

Professional service you can be confident in

We have received a very good level service from Hardisty and are pleased that we chose this estate agents over others. Our initial contact was with Kat who came to value our property, we appreciated her knowledge, professionalism and friendliness / warmth when visiting our home. We then worked with Ben Crowther once our property was on the market, he has been very communicative, has offered valuable professional advice and helped us achieve a sale within days.

June 17, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Lauren! It has been a pleasure helping you with your sale - Ben

Rated 5 out of 5 stars

Exceptional Support Throughout My Property Sale

I have been working with Roxanne Lilley (Roxy) throughout the initial stages of selling my property, and I couldn’t be happier with the service she has provided. Roxy is professional, efficient, knowledgeable, and genuinely customer-focused.

She kept in regular contact throughout the process, checking in with me frequently and providing detailed feedback after every viewing. Whenever I was unsure about any aspect of the sale, Roxy took the time to explain everything clearly and ensured I fully understood each step.

Her communication, dedication, and proactive approach made what can often be a stressful process feel much more manageable. Roxy is a real credit to the Hardisty Horsforth branch, and her exceptional service is one of the main reasons I am so pleased I chose Hardisty to sell my property.

Thank you again, Roxy, for all your help and support. I would highly recommend both Roxy and the Horsforth branch to anyone looking to buy or sell a property.

June 1, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Jake, it's lovely to hear how we could help at each stage of the process and for the recommendation too, if you need anything at all in the future please let us know - Roxy

Rated 5 out of 5 stars

Great service

Great service, Chloe was amazing in how she helped complete this purchase so quickly.

June 12, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your review, really pleased we managed to get the purchase over the line quickly for you. All the best, Chloe

Rated 5 out of 5 stars

Great experience so far as a seller

Great experience so far as a seller. Luke has been great throughout the process. Great communication and always willing to help. Thanks

June 11, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Ben, it was a pleasure and I'm glad we could get something secured for you - Luke

Rated 5 out of 5 stars

From the first point of contact with…

From the first point of contact with Joe, he has been extremely helpful and professional.
We would highly recommend his friendly and personable service.
Thank you

June 9, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your review Stefano and for the recommendation best of luck with the future - Joe

Rated 5 out of 5 stars

The team at Hardisty were really…

The team at Hardisty were really helpful throughout the sale of our home from the initial discussion to ensuring our home was marketed well and the sale process. Lehila was particularly helpful, especially as we are overseas, in liaising between ourselves and our buyers to make sure the sale completed as smoothly as possible. I’d recommend Hardisty to my friends & family!

June 3, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Alisa, I really appreciate the kind words and recommendation. Best of luck for the future! - Lehila and the Hardisty Team

Rated 5 out of 5 stars

Ben has been looking after our house…

Ben has been looking after our house sale. He's been excellent and very responsive to calls and questions. Would recommend.

June 8, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks so much for the kind words, really appreciate it! It's been a pleasure helping with your sale and I look forward to seeing things progress from here - Ben

Rated 5 out of 5 stars

Excellent Service

Hardisty have been excellent while selling our home. Communication has been clear and thorough and everyone we have spoken to, from Kat at the valuation stage to Roxy who managed our sale have been great. Roxy took the time to explain everything to us, and friendly, approachable and knowledgeable throughout, she really made the process much easier. Would definitely use Hardisty again.

June 4, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Chloe, we're glad we were able to provide such a consistent service that helped ease the process for you and also appreciate the recommendation - Roxy, Kat and The Hardisty Team

Rated 5 out of 5 stars

first time buyer

As a first time buyer things can be very overwhelming and confusing especially if things arent going to plan. Ben who was helping us through was so patient with us and explained everything step by step and made sure we always knew to contact him if we have any queries. Overall made the process that bit less stressful

June 2, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review and your kind words Sharon – I’m glad we got there in the end. I look forward to seeing your sale progress from here - Ben

Rated 5 out of 5 stars

Chloe at Horsforth was brilliant

I recently purchased a house through Hardisty, and Chloe in the Horsforth Branch was amazing, she chased up my useless solicitors all the time and really pushed things along for everyone involved. She is a credit to the company

May 29, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind review, I’m so pleased I was able to support in chasing your solicitors and pushing the sale through to completion. All the best in your new home - Chloe

Rated 5 out of 5 stars

We have just completed on the sale of a…


We have just completed on the sale of a house through Hardisty’s and the whole process has been seamless. From the valuation by Kat, negotiations by Ben and progressing by Lehila, the team have been friendly and professional and we have been consistently updated every step of the process. This is the second time I have used Hardisty and would have no hesitation at all in recommending them.

May 28, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you, Wendy, we're so pleased that you were happy with the entire process. Your trust in us for the second time means a lot, we will always be here to help - Lehila & Team

Rated 5 out of 5 stars

Ben Crowther, incredible service

We recently had a very smooth, and professional journey of sale with Ben Crowther

Ben initially answered our inquiry of a property for sale with Hardisty

Immediately we were really happy to correspond with Ben, feeling confident and comfortable with his communication and professional advice

We felt confident that Ben would work hard with the sale of our property and the property we are purchasing, which lead us to sell our property with Hardisty

Ben has always been contactable and quick to corresponded

Thank you for everything

April 11, 2026
Unprompted review
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Reply from Hardisty Estate Agents

We are so pleased to hear about your smooth and professional journey with us. It's wonderful to know our communication and advice made you feel confident and comfortable throughout the process. Thank you for your kind words.

Rated 5 out of 5 stars

Jack Barry has been excellent

Jack Barry has been excellent. He has consistently given me feedback on viewings at our property, and now we have accepted an offer. Very pleased with the service.

May 28, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the kind words ben, pleasure working with you and good luck with your search! - Jack

Rated 5 out of 5 stars

Working with Hardisty on the purchase of my first property

It was great to work with Hardisty on the purchase of my first property. The sales team were very accommodating of my requests for extra viewings and helpful throughout. Of particularly note was the after sales service received from Lehila Owen on the completions team who kept on top of the process despite it being very lengthy. Thank you to all at Hardisty, I would highly recommend!

May 22, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for sharing your experience, Zoe. I'm really pleased you felt my support made a difference in the lengthy process. Wishing you all the best in your new home - Lehila

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