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Hardisty Estate Agents Reviews 

762
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout the entire process. The service provided is frequently described as excellent, with many people appreciating how smooth and stress-free their experience was, often making complex situations much easier to navigate. Reviewers highlight the exceptional customer service, noting that team members are always approachable, available, and quick to respond to queries. Many commend their proactive communication, consistently keeping consumers updated and diligently chasing necessary parties to ensure a seamless progression. This dedication helps navigate challenging situations and provides reassurance, making the overall journey much less anxious for people.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting specific individuals as their helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

I have been very happy with the service provided, initially by Ben and Luke, then progressed by Lehila. Lehila kept in touch with me, buyers and solicitors throughout the process, which was complicate... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer things can be very overwhelming and confusing especially if things arent going to plan. Ben who was helping us through was so patient with us and explained everything step by ste... See more

Company replied


Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

762 reviews

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4.9

All reviews

(762)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben was great helped us buy our first…

Ben at Leeds Hardisty was great, helped us buy our first home. We could contact him whenever with questions and updates nothing was too much trouble. The process has been smooth and we feel in the right hands moving forward processing our house buy.

April 30, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words, that really means a lot. It’s been a pleasure helping you secure your first home, and I’m glad you’ve felt supported throughout the process – Ben

Rated 5 out of 5 stars

Good communication from the team at…

Good communication from the team at Hardisty Skipton. We have bought a lovely home in the area and Lucy made the viewings easy and friendly. Thank you

April 30, 2026
Unprompted review
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Reply from Hardisty Estate Agents

We're happy to hear that the viewings were easy and friendly, and that you found a lovely home. Thank you for your positive feedback and kind words.

Rated 5 out of 5 stars

The whole team at Hardisty have been…

The whole team at Hardisty have been great during our buying process. Due to the property being empty we ended up having about 4 viewings which was never a problem. Special thanks to Lehila who was very professional, prompt to respond, and brilliant at communicating between all parties to ensure a smooth transaction

April 28, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a kind review Rosie, you were a pleasure to work with! Wishing you all the happiness for the future and in your new home – Lehila

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt updates and constant updates and communication left you feeling confident all matters would be dealt with professionally and promptly - and they were.

April 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks so much for the review Austin, glad we could meet expectations and get the transaction through - The Hardisty Team

Rated 5 out of 5 stars

Excellent communication and support

Hardisty took over the sale of our onward house in the middle of the process and as a result we had much more clarity about what was going on. In particular, we would like to thank Chloe for her hard work on the sale. She is professional, calm, efficient, and friendly. Her comms were spot on and really helped us during difficult points in the chain. Thank you!

April 22, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind review. I’m so pleased that I was able to assist in the purchase of your property and support you through to completion. I wish you all the best in your new home.
- Chloe

Rated 5 out of 5 stars

First time buyers

We have just bought our first house through Hardisty. Roxanne was very helpful throughout and made the process of first time buyers as smooth as possible.

April 20, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review! I’m very pleased I could make the process easier for you. All the best, Roxy

Rated 5 out of 5 stars

My experience was very smooth

My experience was very smooth. Jack was great in getting a sale sorted and then Roxy in particular was very communicative and helpful!

April 13, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Matt, for the lovely review. We’re very pleased we could assist in selling your property! Roxy & Jack

Rated 5 out of 5 stars

I have just purchased my first property…

I have just purchased my first property through Hardisty, and the service was excellent. From my first viewing to collecting the keys, the process was efficient, and I always felt supported, which, as a first-time buyer, was incredibly helpful.

A particular shoutout to Roxy, she consistently kept me updated on how the purchase was progressing and was very approachable when answering my many questions.

March 27, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely review, Will. I’m very pleased everything went well for you, especially when it’s your first time. All the best - Roxy

Rated 5 out of 5 stars

Roxanne and Luke were really efficient

Roxanne was really efficient, helpful and proactive. She made the buying process very straightforward. Thank you to her and Luke for their help.

April 4, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Charlotte, it's really nice to hear we were a help! Best of luck with the new house! - Roxy and Luke

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the mortgage adviser, Mark James, despite the estate agent Hardisty being excellent throughout.

Hardisty were professional, helpful, and made the property side of things smooth and stress-free. Unfortunately, the same cannot be said for the mortgage adviser.

Mark James came across as unprofessional and felt pressured by him , particularly when trying to push a life insurance policy that I decided to take out with another provider . When I declined the policy he sourced, his attitude changed noticeably. He made inappropriate comments such as “you’ve wasted my time” and “now I won’t get paid,” which I found both rude and unacceptable.

I would happily recommend Hardisty as an estate agent, but based on my experience, I would strongly advise caution when dealing with their in-house mortgage adviser.

February 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Lydia,

I'm sorry you had this experience with one of our recommended mortgage advisors, it is something we have looked into internally and are looking to address

Despite that, I'm glad you could give such a positive review of our work as a team in here we are glad we could help make the process that bit easier for you.

We appreciate both the honest feedback and kind words about us and wish you the best of luck going forward in your new home!

Thanks, The Hardisty Team

Rated 5 out of 5 stars

Hardistys Estate agents …

I have used Hardistys both for previous property sales and lets. They have always provided a great professional service. We have just sold a property in Horsforth (after 2 previous buyers pulled out). I would like to especially thank Luke who has worked extremely hard for us from day one. Thank you.....and also Roxy who has kept us up to date with progression of sale without us having to chase. Communication and updates are key for sellers as it can be an incredibly stressful process and Hardisty have been great at this as well as the overall property sale service they provide.

March 31, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Irene! We're incredibly appreciative and glad you were happy with the service, even if it wasn't the smoothest sailing! Thanks again - Luke and Roxy

Rated 5 out of 5 stars

House Sale Horsforth Branch

House went on sale with Hardisty in January, over the process this was all very smooth, Ben and the team at the Horsforth Branch communicated well with us throughout the time the property was on the market and always positive, we had lots of viewing and had a buyer by end of March.

Thanks again Ben!

April 2, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Danielle! I’m pleased to know you felt well supported throughout the process and I look forward to seeing things progress from here - Ben

Rated 5 out of 5 stars

Sale Completed

After what was a rather lengthy and drawn out process, we finally completed our Sale in March. Throughout the journey Roxy Lilley was first class, always available, attentive to try and assist where possible and effective to answer questions and share information where necessary. Thanks for all your help Roxy and it genuinely was a pleasure dealing with you. Simon

March 31, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for sharing your experience, Simon. I really appreciate your kind words - Roxy

Rated 5 out of 5 stars

Roxy did a great job helping me sell my…

Roxy did a great job helping me sell my house in Leeds.

Communication was consistent throughout, and she kept me updated at each stage. She handled negotiations professionally, making the process feel straightforward and well managed.

I’d happily recommend Roxy to anyone looking to sell in Leeds.

March 31, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much, Ben! I’m really glad you felt supported and well-informed throughout the process. It was a pleasure helping you sell your home, and I truly appreciate your recommendation. All the best - Roxy

Rated 5 out of 5 stars

Katie Smith was excellent and gave us a…

Katie Smith was excellent and gave us a very good viewing experience. Thank you.

March 26, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review, it was a pleasure to show you round the property and I'm so glad you had a good experience with us! - Katie

Rated 5 out of 5 stars

First Time Buyer

Hardisty Estate Agents Horsforth were brilliant at communicating and organising the house sale, offer negotiation and viewing. Roxy was really helpful in guiding me through the process, and keeping me and my solicitor updated throughout the sale. It was really easy to pick up my keys, and I appreciated the email/phone updates towards the end of the sale, particularly as a first time buyer.

March 24, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you, Ruby! I’m really pleased I could help make your first home-buying experience feel smooth and well supported. It was lovely working with you, wishing you lots of happiness in your new home! - Roxy

Rated 5 out of 5 stars

Smooth sale process

Thanks to Roxy and the team for a straightforward sale process. Roxy was always quick to respond and available for any questions along with chasing the buyer/solicitors as needed to keep things progressing. Thanks

March 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Sarah! I’m very happy you had a smooth process with us. Roxy

Rated 5 out of 5 stars

Efficient and friendly

I have been pleased with my interactions with Hardisty during a recent property purchase. In particular, Roxy Lilley made the process as smooth as possible with efficient and friendly communication throughout.

March 18, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words, Abi. I’m so pleased everything went through in the end and I wish you all the best in your new home - Roxy

Rated 5 out of 5 stars

Excellent service!

Having previously tried to sell my house unsuccessfully with another agent, Hardisty were there to help. Their enthusiasm, professionalism and experience really shone through. Massive thanks to Jack & Roxy for making the sale happen. Would have no hesitations in recommending.

March 18, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Chris, was a pleasure selling the house - Jack and Roxy

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