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Hardisty Estate Agents Reviews 

762
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout the entire process. The service provided is frequently described as excellent, with many people appreciating how smooth and stress-free their experience was, often making complex situations much easier to navigate. Reviewers highlight the exceptional customer service, noting that team members are always approachable, available, and quick to respond to queries. Many commend their proactive communication, consistently keeping consumers updated and diligently chasing necessary parties to ensure a seamless progression. This dedication helps navigate challenging situations and provides reassurance, making the overall journey much less anxious for people.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting specific individuals as their helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

I have been very happy with the service provided, initially by Ben and Luke, then progressed by Lehila. Lehila kept in touch with me, buyers and solicitors throughout the process, which was complicate... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer things can be very overwhelming and confusing especially if things arent going to plan. Ben who was helping us through was so patient with us and explained everything step by ste... See more

Company replied


Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

762 reviews

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4.9

All reviews

(762)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant experience!

Jack was a great Sales Negotiator - responsive and honest, and led to a quick acceptance of an offer and a huge weight off our shoulders.

March 17, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Hugh, been a pleasure, all the best - Jack

Rated 5 out of 5 stars

Great experience!

Great experience working with Ben. He was friendly, professional, and made the viewing straightforward. His communication was timely, and he clearly guided me on the next steps, which had made the initial process much easier. Thank you, Ben.

March 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind words Noleen, I really appreciate it. I’m glad I could help make the process straightforward for you – Ben.

Rated 4 out of 5 stars

Very happy with the level of…

Very happy with the level of communication and all the staff were very friendly and helpful.

March 17, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review John! Glad to hear you were happy with us! - Luke

Rated 5 out of 5 stars

Quick and easy sale

Quick and easy sale, sold my property within 2 weeks over asking price! Luke was great with communication through WhatsApp. Would definitely use Hardisty again.

March 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you Macauley, glad to hear you'd use us again. Best of luck with the sale - Luke

Rated 5 out of 5 stars

Had a great experience with Hardisty

Had a great experience with Hardisty. Lehila at Horsforth was our main point of contact and she was brilliant. Nothing was too much trouble for her and she really went the extra mile to help us out. Made a stressful process feel a lot smoother. Highly recommend asking for her!

January 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely words Joel. It was a challenging sale without a doubt, but we made it to completion in the end! Wishing you both all the best with your new home - Lehila

Rated 5 out of 5 stars

We recently purchased through Hardisty…

We recently purchased through Hardisty where we received regular updates, clear communication, they were happy to help when additional info was required. In the weeks and days prior to completion Lehila Owen was particularly helpful, professional and we would highly recommend.

March 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for sharing the kind review Dave, your recommendation means a lot. If we can help with anything in future, please do not hesitate to reach out - Lehila

Rated 5 out of 5 stars

Great customer service

Great customer service
I had a really positive experience with Lehila Owen. She always called back when requested and kept me informed throughout the process, which I really appreciated. She also made sure both parties were kept up to date with what was happening at each stage.

Unfortunately I was stuck in a chain sale, so although some of the conversations weren’t the most enjoyable due to the situation, that was absolutely no fault of Lehila. She was always clear about the next steps and made sure I understood what was happening.

She also chased up a few matters to help keep things moving, especially when the solicitor was tied up with other work, which really helped speed the process along.

She was very soft-spoken, patient, and understanding of my circumstances, which made a stressful situation feel much easier to deal with. I did want to thank her in person, but unfortunately I wasn’t able to meet her when I went into the office.

Overall, I’m very grateful for her help and support during the process.

February 20, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for taking the time to write such lovely words Tanzila, the chain was definitely a challenge so I couldn't be more pleased that you felt supported and updated throughout the process. I hope you love your new home and have many happy years there, all the best - Lehila

Rated 5 out of 5 stars

Happy to recommend the Hardisty & Co team

I've recently sold my 3-bed detached house with Hardisty, who were great throughout the whole process. In particular, Lehila was a brilliant at keeping me updated once I had accepted an offer, as it certainly wasn't a straight forward chain.

March 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for sharing your experience Laura! I'm so pleased you felt supported throughout the process. Good luck with the rest of your purchase, I hope you love your new home when you get to move in - Lehila

Rated 5 out of 5 stars

We have just sold a flat in Ilkley and…

We have just sold a flat in Ilkley and Chloe at Hardistys was instrumental in getting the sale over the line. She was proactive, efficient and lovely to deal with, so a big thank you.

March 12, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review. I’m really pleased to hear that I was able to support you in the sale on your flat in Ilkley. All the best, Chloe

Rated 5 out of 5 stars

Fantastic professional Estate Agent

Fantastic professional Estate Agent. Made moving easy!!

Massive thank you to Jack and Lehila!

March 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a kind review Judith, so pleased we reached completion! You know where we are in future - Lehila & Jack

Rated 5 out of 5 stars

We had the fortune of Chloe dealing…

We had the fortune of Chloe dealing with our property purchase and she was absolutely fantastic, she continually kept us informed, navigated the numerous hurdles we encountered and supported us throughout as the ‘go between’ all parties involved. I hope Hardistry appreciate the absolute gem she is! Real pleasure dealing with you Chloe and many thanks again for your outstanding support.

March 12, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words, it truly means a lot. It was an absolute pleasure helping you through your property purchase and I’m really pleased I could support you along the way.
 
Keeping everyone informed and making the process as smooth as possible is always my goal, so I’m delighted to hear you felt supported throughout.
 
Thank you again for taking the time to leave such a lovely review. I wish you all the very best in your new home!
 
Chloe

Rated 5 out of 5 stars

Just bought in Skipton through Hardisty…

Just bought in Skipton through Hardisty and both Lucy in Skipton and Chloe in Leeds were really proactive throughout and kept me informed at all stages. They were both a pleasure to deal with and I would highly recommend Hardisty’s service. Thank you 🙏

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a kind review Alison! It means a lot to hear that we were able to proactive and support you throughout your purchase. All the best in your new home, Chloe

Rated 5 out of 5 stars

Highly Recommend

I have used Hardisty 5 or 6 times to buy and sell a property and each time they have been fantastic. Highly recommend. Special mention to Danny and Luke at Horsforth!

March 10, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Owen, glad we could successfully sell your house once again, On to the next!- Luke and Danny

Rated 5 out of 5 stars

Marketing and prototype sale

Hi, Hardisty’s have been dealing with the marketing and sale of our property. They have handled everything very professionally and have helped us with the process. I would like to call out Mollie, Luke, Ben and Kat who we have been dealing with directly who have all been very helpful.
Would recommend Hardisty’s!

March 10, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you very much for the review Kevin, I'm so glad we could get the property sold for you so quickly! Best of luck with the rest of the process - Luke and the Hardisty team

Rated 5 out of 5 stars

Very good experience

Valued my house for probate. Friendly and well organised, answered all my questions. Really nothing to fault.

March 2, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Wilson, I'm glad we could be of assistance! - The Hardisty Team

Rated 5 out of 5 stars

Chloe is an absolute SUPERSTAR!

We bought our house through Hardisty and Chloe dealt with everything from that point on. She was absolutely incredible and kept us updated every day often providing updates for us before our solicitors had. She knew we had a tight deadline and she did everything in her power to try and make it happen, liaising with and chasing the solicitors and other people in the chain. She went above and beyond our expectations and we can't thank her enough for everything she did to help us through an extremely stressful situation. Cannot shout about her and recommend her enough!!

February 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review Sophie! I’m so pleased that I was able to support you through such a stressful process. I wish you all the best in your new home. Chloe

Rated 5 out of 5 stars

A very positive experience

This is the third time I've used Hardisty (Horsforth branch) to sell and I can highly recommend them. I've been so happy with their level of professionalism and standard of work. We got a couple of quotes but from the moment Andrew came to complete a valuation, I knew they were the company for us. He was so respectful of and complimentary about our family home; he immediately put me at ease. No hard sell - the meeting was factual and informative. He gave me the impression we would be in safe hands from the offset and he was right. The photographer took stunning photos of our home which really helped it to shine and generated plenty of interest - so important in the age of online property searches. Luke our Sales Negotiator and Lehila our Sales Progressor have both been an absolute pleasure to work with. The process hasn't been without its challenges but Luke and Lehila have remained voices of calm, professional and knowledgeable support throughout. They have worked incredibly hard, communicated regularly so we always knew what was going on and we've consistently felt they had our best interests at heart. Luke has also recently provided additional, invaluable support and advice regarding purchases - above and beyond his remit. Lehila takes a forensic approach to unpicking any challenges along the way, meaning you can be sure you are being given the best possible advice. Georgina the Branch Manager handles situations with the kind of slick efficiency that's crucial at tricky moments! Something I'm struggling to put into words but I'll try my best - conversations are the right balance of warmth and professionalism. I think the 'warmth' part is often overlooked in large organisations but it's so important, especially with something as emotionally driven as moving house. Hardisty are on point with this.

We are coming towards the end of the process now and I feel 100% confident we made the right choice choosing Hardisty. I would happily recommend them to anyone and I will be using them for all future sales. If you find a property you love for sale with Hardisty, you're in luck! Thanks to the whole team.

March 5, 2026
Unprompted review
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Reply from Hardisty Estate Agents

We can't thank you enough for this review and for choosing to work with us – it really does mean a lot to us. I’m so pleased to hear you’ve been happy with the service from the start. I’ve passed your comments are passed on to Andrew, Luke, Georgina and the rest of the team as well, it really made us smile. Everyone works incredibly hard behind the scenes and it’s always appreciated when that’s recognised. It’s been a pleasure helping with your sale so far. We'll continue to do everything we can to keep things moving and get everything through to completion as smoothly as possible. Thank you again for taking the time to leave such lovely feedback and for recommending us, it’s genuinely appreciated - Lehila

Rated 5 out of 5 stars

Amazing Service. Recommend 100%

Lehila Owen provided us with an amazing level of personalised service.
She made the whole process of selling our property a dream.
I cannot rate her or Hardisty, highly enough

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much — I truly appreciate your kind words. It was an absolute pleasure working with you, and I’m so glad I could help make the process a positive one - Lehila

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