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Hardisty Estate Agents Reviews 

763
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making the entire process much smoother and less stressful. Many highlight individual team members who went above and beyond, providing reassurance and clear guidance at every step. The service is frequently described as excellent, with people appreciating the personalized attention and efficient handling of their needs. Reviewers often mention prompt communication and quick response times, ensuring they were kept well-informed throughout their journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, support, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick and... See more

Customer communications

Customers consistently report positive experiences with contact, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer things can be very overwhelming and confusing especially if things arent going to plan. Ben who was helping us through was so patient with us and explained everything step by ste... See more

Company replied

Rated 5 out of 5 stars

I have been very happy with the service provided, initially by Ben and Luke, then progressed by Lehila. Lehila kept in touch with me, buyers and solicitors throughout the process, which was complicate... See more

Company replied


Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

763 reviews

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4.9

All reviews

(763)

282 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Service. Recommend 100%

Lehila Owen provided us with an amazing level of personalised service.
She made the whole process of selling our property a dream.
I cannot rate her or Hardisty, highly enough

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much — I truly appreciate your kind words. It was an absolute pleasure working with you, and I’m so glad I could help make the process a positive one - Lehila

Rated 5 out of 5 stars

Hardisty Estate Agents were always helpful

Hardisty Estate Agents were always available when we needed anything answering within the process of purchasing our house. Roxy went above and beyond to help us with our queries and was always quick to get back to us with clear responses. We were very grateful for Roxy's help with our move.
Thanks again

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind words, I’m so glad we got there in the end and I wish you all the best with everything in your new home. Roxy

Rated 5 out of 5 stars

Would highly recommend Hardisty Estate…

Would highly recommend Hardisty Estate Agents. Roxy kept me upto date on the progress of purchasing my flat.

February 27, 2026
Unprompted review
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Reply from Hardisty Estate Agents

I’m very pleased we managed to complete so quickly! Thanks for the review, Roxy

Rated 5 out of 5 stars

Roxanne was excellent with updates on…

Roxanne was excellent with updates on how the process was moving along. Very happy with the service and would recommend.

March 2, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review! We wish you all the best with everything! Roxy

Rated 5 out of 5 stars

I'd recommend them any time

We sold our property in the UK while living abroad. The entire team, but Chloe and Joe in particular, did an amazing job guiding us through all the issues and obstacles that arose. We always felt in good hands and they went the extra mile to help us. Thank you so much!

February 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review! Really glad we got there for you - Joe

Rated 5 out of 5 stars

Outstanding

Luke was absolutely amazing.i can’t thank him enough his professionalism and excellent customer service when buying and selling was exceptional, he went above &beyond to make completion as seamless as possible
Would definitely recommend

January 22, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks so much for the kind words Angela! I'm so glad we could get to the end even after the late hurdles we ran into - Luke

Rated 5 out of 5 stars

Lehila at Hardisty dealt with the sale…

Lehila at Hardisty dealt with the sale of my property and kept me up to date at every stage of the process. She communicated great with ourselves and the buyer of the property which made the process so much easier and everything ran smoothly stress free. Thank you Lehila at Hardisty.

February 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review Danielle, I enjoyed working with you and I hope your new home brings you a lot of happiness - Lehila

Rated 5 out of 5 stars

We recently used this estate agent to buy a house

We recently used this estate agent to purchase our home and had a very positive experience. The team were informative throughout the process, always happy to take our calls, and quick to answer any questions whenever we needed clarification. They were also very proactive in arranging viewings, which helped keep things moving smoothly.

A special mention goes to Ben Crowther, who was our main point of contact. He did a great job keeping us updated, responding promptly, and making the process feel straightforward and well-managed. We’d be happy to recommend this agent to others looking to buy.

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for taking the time to leave the review Benedict.
It’s been an absolute pleasure helping you with your purchase so far, and I look forward to seeing everything progress smoothly for you.
All the best - Ben

Rated 5 out of 5 stars

Its not often you can right a good review about an Estate Agent

Its not often you can right a good review about an Estate Agent but i can honestly say, Hardisty in Ilkley have been very professional and consistent in finding a buyer for my house.

They have done viewings 7 days a week and arranged a time that suits the buyer every time they have requested.

They go the extra mile to sell your property and keep you updated after every viewing with feedback.

I would definitely recommend them.

February 26, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you very much for taking the time to share your experience.

We’re especially pleased to hear your comments, as we know estate agents don’t always receive positive reviews, so it means a great deal that you felt Hardisty in Ilkley provided such a professional and consistent service.

It’s great to know the team were able to accommodate viewings at convenient times and keep you fully updated with feedback throughout the process. We always aim to go the extra mile for our clients, so it’s wonderful to see that reflected in your experience.

Thank you again for your recommendation — we’ll be sure to pass your kind comments on to the Ilkley team.

Rated 5 out of 5 stars

Chloe Harrison took over the sale of my…

Chloe Harrison took over the sale of my father’s house in Skipton. She was always really pleasant, helpful and always quick at getting back to me.

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review, I'm so happy we could make the sale that bit easier - Chloe

Rated 5 out of 5 stars

Exemplary Service from a Truly Professional Team

It is very easy to write a five-star review when the service truly is exemplary, and that was absolutely our experience here. From start to the point an offer was agreed, everything felt collaborative, calm and well handled. I cannot think of a single negative thing to say about anyone on the team in Ilkley.
Jack was our designated agent for viewings and, although we never actually met in person, his personality came across clearly in every interaction. He was warm, professional and empathetic, with just the right touch of humour. He struck the perfect balance of being prompt without ever feeling pushy, sociable while respecting boundaries, and always direct and transparent. When we needed guidance, he had thoughtful opinions, but never pressured us.
Every member of staff who showed people around our home was friendly, professional and respectful, and the whole process felt organised and reassuring from beginning to end.
We are genuinely grateful for how smoothly everything was handled and would happily recommend the Ilkley team to anyone looking for an estate agent who combines professionalism with a human touch.

February 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely review, we really appreciate you taking the time to write it. It was a pleasure working with you and I am glad you felt supported throughout the process. I will pass your kind comments on to the rest of the Ilkley team. Wishing you all the best with your next move!

Rated 5 out of 5 stars

Fantastic service, they went above and beyond

Chloe and Joe from Hardisty have been amazing! They say moving house is one of the most stressful times of your life and I don't think we would have got there without them.
Can't recommend them highly enough 😊🤗

February 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for such a lovely review, Emma. It’s not been easy, but I’m chuffed that we managed to get there in the end!! All the best in your new home! Chloe and Joe

Rated 5 out of 5 stars

GM Graham Marshall

Just to say thank you for the professional help we were given in selling of our house. Delighted in the way Ben Crowther organised viewings and kept us updated throughout the sale of the property and helped us regarding any issues or questions with a quick response.Thank you once again

February 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Graham. I’m pleased you’ve been happy with everything so far - Ben

Rated 5 out of 5 stars

Great communication

Great communication, efficient and friendly and on the ball! Would recommend.

February 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the kind review, we're so pleased you had a positive experience! All the best - Hardisty's

Rated 5 out of 5 stars

Great help on the buying process

I used Hardisty to help purchase a house they were selling.
I rang up and initially spoke to Ben Crowther who arranged a viewing for me and my partner within a couple of days.
He helped and guided us through the buying process and helped us make an offer resulting in us having it accepted.
I would like to personally thank him for being professional, approachable and helping us successfully secure our new house.

February 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Rob. It’s been a pleasure helping you both so far and I wish you all the best with the conveyancing process – Ben

Rated 5 out of 5 stars

Lehila was fantastic!

Lehila was fantastic in helping our sale and buy progress as quickly as possible. She kept in touch weekly with ourselves and our buyers, keeping everyone in the loop. She was extremely professional and worked with all parties to ensure a smooth transaction.

January 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for sharing your experience Zoe! So glad we got you through to completion in the end! You know where we are in future - Lehila

Rated 5 out of 5 stars

Great experience

Through my first house buying experience Roxy at Hardisty's was superb. It felt like she was on top of everything and followed up frequently. She definitely helped speed up the process where it was sticky, and was calm and professional the whole time.

Definitely recommend them from a buyers perspective.

February 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review, Tom! I was very happy to see it complete in the end and wish you all the best in your new home, Roxy

Rated 5 out of 5 stars

Thank you! …

Big shout out to Roxy who helped with our Hardisty house purchase - she kept in contact with us and both solicitors - maintained positivity throughout even when we got worried - would recommend Hardisty - Roxy and the team in Horsforth - couldn’t have done it with out you thanks a million

February 14, 2026
Unprompted review
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Reply from Hardisty Estate Agents

I’m so pleased everything went through in the end, and thanks so much for the lovely review. Wishing you all the best in your new home - Roxy

Rated 5 out of 5 stars

I bought my house through Hardisty and they were great.

I bought my house through Hardisty and Lehila was my point of conveyancing contact. She was absolutely brilliant. I got regular updates, returned my calls and always patiently explained everything to me. I had four chains and the whole process was quite smooth and faster than I expected. Everything from their part was absolutely brilliant, especially Lehila.

Only one thing to mention, if they refer Holden Smith Solicitors (Alex) as conveyancing solicitors, do not go with them. They are terrible, I lost a good amount money and time.

February 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Tom! I'm so pleased you were happy with my support throughout the process. You were a pleasure to deal with and I hope you love the new house!

I'm sorry to hear about the experience you had with the solicitors. We do take feedback about any recommended partners seriously. Your experience is certainly not what we would hope for, and we appreciate you bringing it to our attention.

Rated 1 out of 5 stars

Poor overall service/communication

Unfortunately, not a GOOD review as not a good experience TBH.
The whole process took from 12th August until last week in total.
Poor communication, not just from estate agent to ourselves, but from estate agent to and from solicitors.
Being repeatedly asked for things we had already supplied, delays in responding and little updates in progress proved frustrating. We wont name individuals for we feel it is simply the office in general. Would not use Hardisty again nor Holden Smith solicitors!

February 2, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for taking the time to share your feedback.
We are genuinely sorry to read that you feel this way about your experience with Hardisty. This is certainly not the level of service we aim to provide, and we regret that the process felt frustrating for you.

We fully appreciate how stressful and drawn-out the conveyancing process can feel. While we always endeavour to push matters forward as quickly and proactively as possible, we are ultimately reliant on solicitors to complete the legal aspects of the transaction. Delays and repeated requests for documentation can sometimes arise within the legal process, and unfortunately this is outside of our direct control. That said, we do consistently chase for updates and work hard to keep communication flowing between all parties, but we understand that repetition of requests and perceived delays are frustrating, and we are sorry this impacted your overall experience.

Your feedback is important to us, and we will reflect on your comments internally to see where communication can be strengthened further. We wish you all the very best for the future and thank you again for sharing your experience.

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