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Hardisty Estate Agents Reviews 

764
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making the entire process much smoother and less stressful. Many highlight individual team members who went above and beyond, providing reassurance and clear guidance at every step. The service is frequently described as excellent, with people appreciating the personalized attention and efficient handling of their needs. Reviewers often mention prompt communication and quick response times, ensuring they were kept well-informed throughout their journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, support, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick and... See more

Customer communications

Customers consistently report positive experiences with contact, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer things can be very overwhelming and confusing especially if things arent going to plan. Ben who was helping us through was so patient with us and explained everything step by ste... See more

Company replied

Rated 5 out of 5 stars

I have been very happy with the service provided, initially by Ben and Luke, then progressed by Lehila. Lehila kept in touch with me, buyers and solicitors throughout the process, which was complicate... See more

Company replied


Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

764 reviews

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4.9

All reviews

(764)

284 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor overall service/communication

Unfortunately, not a GOOD review as not a good experience TBH.
The whole process took from 12th August until last week in total.
Poor communication, not just from estate agent to ourselves, but from estate agent to and from solicitors.
Being repeatedly asked for things we had already supplied, delays in responding and little updates in progress proved frustrating. We wont name individuals for we feel it is simply the office in general. Would not use Hardisty again nor Holden Smith solicitors!

February 2, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for taking the time to share your feedback.
We are genuinely sorry to read that you feel this way about your experience with Hardisty. This is certainly not the level of service we aim to provide, and we regret that the process felt frustrating for you.

We fully appreciate how stressful and drawn-out the conveyancing process can feel. While we always endeavour to push matters forward as quickly and proactively as possible, we are ultimately reliant on solicitors to complete the legal aspects of the transaction. Delays and repeated requests for documentation can sometimes arise within the legal process, and unfortunately this is outside of our direct control. That said, we do consistently chase for updates and work hard to keep communication flowing between all parties, but we understand that repetition of requests and perceived delays are frustrating, and we are sorry this impacted your overall experience.

Your feedback is important to us, and we will reflect on your comments internally to see where communication can be strengthened further. We wish you all the very best for the future and thank you again for sharing your experience.

Rated 5 out of 5 stars

Jack was great throughout the process…

Jack was great throughout the process of finding a house, putting in an offer and it being accepted. Quick, efficient and friendly. Also a big shout out to Andrew for showing me around the property’s and always making it fun.

February 10, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the kind words Josie, pleasure working with you. I’ll pass this onto Andrew too! - Jack

Rated 5 out of 5 stars

Sale of our property

Selling a property is rarely if ever a smooth or painless process, but our experience was pretty good, and Roxanne Lilley, who handled it through to completion, and Jack Barry, who looked after the initial sale and listing, were particularly helpful, and communicated well.

February 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words, John. I’m glad we could make the process smoother for you. Wish you all the best, Roxy and Jack

Rated 5 out of 5 stars

Great service from Luke Gathercole

Great service from Luke Gathercole. Very efficient and professional. I would recommend him highly.

February 9, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review John, I'm glad we could assist you and your brother with the sale and find a buyer so quickly - Luke

Rated 5 out of 5 stars

Great communication

We found the communication during our house move to be first class. Roxy, in particular, was always available to answer any questions and she helped guide through the whole process.

February 6, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you Steve, for the lovely review! I’m glad we got there in the end, and I was more than happy to help. All the best, Roxy

Rated 5 out of 5 stars

Highly recommend

Lehila was very helpful throughout the process and always available to answer any questions or queries we had. Would highly recommed.

January 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thankyou for the kind review Frankie, it really means a lot to me! All the best in your new home - Lehila

Rated 5 out of 5 stars

Strongly recommend - great company

Our experience with Hardisty as first-time buyers was excellent. We really appreciated the weekly update calls and felt supported whenever we had any queries. Thanks to Chloe and the team for ensuring the whole process ran smoothly.

January 26, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you Annie for such a lovely review. I’m so glad we were able to support you and answer any queries you had through the process of buying you first home. All the best - Chloe

Rated 5 out of 5 stars

5 star, definitely would recommend

We had a fantastic experience with Hardisty estate agent from start to finish, in particular Roxanne who dealt with the sale of our house. She was professional, knowledgeable, and genuinely cared about making the process as smooth and stress-free as possible. Communication was excellent throughout, we were kept informed and any questions we had were answered promptly and clearly.
We felt supported and confident at every stage of these process. I wouldn’t hesitate to recommend Hardisty to anyone buying or selling a property. A brilliant service, thanks so much!

January 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your review, Danielle. We're so pleased to hear that you had a good experience with us and found us to be supportive throughout the process. We look forward to assisting you or anyone you know in the future- Roxy

Rated 5 out of 5 stars

Luke Gathercole

Luke Gathercole was very quick and efficient at dealing with an offer we made on a property. He was open and honest in his dealings with us. Because we were trying to buy in a competitive market we are confident that Luke’s actions were a key factor in securing the house we wanted to buy quickly and for a fair price. Thank you Luke.

January 30, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your feedback Claire. We love to hear that we helped you secure your home in a competitive market. We appreciate your trust in us and wish you all the best with the conveyancing process - Luke

Rated 5 out of 5 stars

I recently sold my house with Hardisty…

I recently sold my house with Hardisty Estate Agents and honestly couldn’t recommend them enough. All the office staff were great but Danny and Chloe in particular were both absolutely fantastic from start to finish.

December 18, 2025
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your feedback Olivia. We’re pleased to hear you had such a great experience with us and really appreciate the recommendation - Chloe, Danny and the rest of the team!

Rated 5 out of 5 stars

Very professional service from Jack…

Very professional service from Jack Barry who showed me around the properties and afforded me plenty of time to view. He was pleasant and very helpful.

January 25, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the kind words Shelagh , it was a pleasure to meet you and help facilitate your move - Jack

Rated 5 out of 5 stars

Brilliant service throughout

Our house buying journey started in March 2025 when our offer was accepted. All the staff at Hardisty in Horsforth, Leeds were friendly and professional. Unforeseen problems with the sellers’ onward purchase meant that we only completed in January 2026, but throughout, Phil at Hardisty Prestige kept in touch with me, keeping me up to date with what was happening and facilitated the whole process.
I would not hesitate to recommend Hardisty/Hardisty Prestige to anyone wanting to buy or sell a property.

January 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the kind words, even with the issues we ran into I'm glad we could provide such a positive experience , thanks for the recommendation! - Phil and the Hardisty Prestige team!

Rated 5 out of 5 stars

Excellent experience with Hardisty

Excellent experience with Hardisty, particularly with Jack Barry. Communication was very good, with updates through email, calls and texts. We are SSTC after just two weeks and also managed to negotiate the purchase of a house through Hardisty at the same time

January 27, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Jenny, happy to not only sell your home but secure your future dream house - Jack

Rated 5 out of 5 stars

First time buyers experience

As first time buyers the whole process was very smooth. Jack was very personable and responsive straight from the outset. From showing us around the house, to getting our offer accepted, to guiding us through the next steps and checks and finally confirming the sale to have gone through and take the property off the market. Excellent service. All within 1 week. Always quick to respond and on hand to help with queries.

January 26, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the lovely write Johann I’m glad I secured you your first home in such a way - Jack

Rated 5 out of 5 stars

Jack has been amazing from start to…

Jack has been amazing from start to finish, an absolute pleasure to work with and a credit to Hardisty and team. Thank you for all your support.

January 26, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the kind review Angie, it was a pleasure to sell your fathers home - Jack

Rated 5 out of 5 stars

Jack has been helpful throughout the…

Jack has been helpful throughout the process. Very clear and eased it to the next stage

January 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the kind words Eliza, glad we could find you your dream home - Jack

Rated 5 out of 5 stars

Viewings and Offer Acceptance

Fantastic experience with Hardisty & Co. Jack Barry was brilliant throughout the viewings and made the whole offer process smooth and stress-free.

January 19, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Been a pleasure Jonty, all the best! – Jack

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish in a nutshell was painless, Hardistys had sold next door and one on the next street , they chase everyone for you a special thanks to

Roxanne Lilley

👌👌👌

⭐️ ⭐ ⭐ ⭐️ ⭐️

January 23, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review, Glenn! It’s been a pleasure working with you. All the best, Roxy

Rated 5 out of 5 stars

Completion of sale

We have recently completed a sale with Hardisty and the service was brilliant. Lehila was always available when we needed her and kept us informed at all times of the progress of the chain. I would definitely use Hardisty in the future and can't thank them enough for their help throughout the process.

Thanks again Lehila

January 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words Emmaleigh. It was a pleasure to work with you and support you throughout your sale. Wishing you all the best for the future and remember we are here for you whenever you need us - Lehila

Rated 5 out of 5 stars

Roxxane who was dealing with my…

Roxxane who was dealing with my property was excellent. I always felt like I was in the loop with frequent updates, and was prompt to answer any questions or deal with any of my queries. All in all, I definitely feel like she helped speed things up regarding the purchase of my property. Couldn't recommend enough.

January 16, 2026
Unprompted review
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Reply from Hardisty Estate Agents

Many thanks for the lovely review, James. I’m glad I could be there to help you with your house purchase. I wish you all the best in your new home! Roxy

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