Harley Street Hearing Reviews 571

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and supportive approach, often highlighting specific individuals for their exceptional service. The service provided is frequently described as excellent, thorough, and efficient, with many appreciating the detailed explanations and personalized care received during appointments. People are particularly impressed with the product recommendations and the overall user experience, noting significant improvements in their hearing and comfort with the devices. However, some customers also noted that while the staff were lovely, the clinic's physical accessibility could be an issue for those using larger mobility aids.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, care, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professional, caring, and... See more

Product

Consumers find the product to be life-changing, with many noting significant improvements in performance and... See more

Customer service

Clients share positive opinions on customer service, highlighting the proactive and thorough approach taken... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we wo... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic Center
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

571 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friendly & informing

Friendly, interested & interesting. I learnt more about my hearing loss & the options available to improve it

February 4, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Sarah. We're delighted you had such a good experience at our clinic.

Rated 5 out of 5 stars

Very helpful and friendly team

Very helpful and friendly team. The Dr I was seeing was very understanding and have explained to me step by step all the test I will be having.
It was my first visit there as well as first time having those test done so I wasn’t sure what to expect so having someone who like that helped a lot.
I would definitely recommend the clinic.

January 24, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for leaving us a review and recommendation Marta.

Rated 5 out of 5 stars

Excellent experience

I am very glad I booked earwax removal at Harley Street Hearing. I managed to get an appointment within 12 hours and it was reassuring to be seen by a qualified audiologist. The procedure was painless and the change in my hearing remarkable. Thank you!

January 30, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Michael, so pleased you had such a good experience with us.

Rated 5 out of 5 stars

The Harley Street Clinic is…

The Harley Street Clinic is beautifuuuullll! The facilities are so clean and neat and it is located in a very strategic spot. The service is absolutely helpful! They helped change the wires on my hearing device (my hearing device’s brand does not exist in the UK cause I bought it from my own country but they still offered to help fix it.)

January 30, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your wonderful comments on our service and clinic.

Rated 5 out of 5 stars

Great Treatment

So pleased to have my hearing restored after micro suction.

February 3, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Russell.

Rated 5 out of 5 stars

I have been a patient for years all the…6 years

I have been a patient for years all the audiologists are extremely good nothing is too much trouble very thorough. A very well run practice staff are excellent.

January 30, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and for being a patient, very much appreciated.

Rated 5 out of 5 stars

Really impressed by their professionalism

I’ve been going to Harley Street Hearing for several years and really rate their skill, knowledge and professionalism. They recently fitted me with a hearing aid and the overall service has been tremendous. Based on my experience, I can’t recommend them highly enough.

January 21, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you so much for your review and recommendation. We really do appreciate you taking the time to write this.

Rated 5 out of 5 stars

Microsuction

Fantastic microsuction and every effort was made to fully restore my ears to good condition.
Couldn’t recommend highly enough.

January 31, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and high recommendation Bert.

Rated 5 out of 5 stars

Very happy with my appointment with…

Very happy with my appointment with Harley Street Hearing. Consultant was very attentive with excellent rapport. Explained everything in detail and made me feel very comfortable with the procedures and the tests performed. Highly recommended!

January 29, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review panoramix

Rated 5 out of 5 stars

Great experience with appointment

Great experience with appointment. Everything was clearly explained and what to expect during the session. Tests carried out with explanations and conducted in sequence. Options discussed and report was received the next day.

January 27, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Parag.

Rated 5 out of 5 stars

Harley Street Hearing and their incredible service levels

Harley Street Hearing and their fantastic staff never cease to amaze me with their thoroughness, care and dedication to ensuring that my hearing solution is operating as well as possible. Nothing seems like too much trouble for them and appointments are always available within hours or days at most. Phone calls are always answered within seconds, no interminable waits or "I'm sorry, but we're experiencing high call volumes at the moment, yada yada, yada messages". This company constantly amazes me. I know it sounds from this review like I'm a shareholder or have something to do with the company, but I have nothing to do with them at all apart from being a client for the past few years. At first, I thought that they were rather expensive and was reluctant to use them (my insurance company insisted that I use them for some replacements of lost hearing aids) but I realise now that this really is not the case in terms of the level of service that I get from them. I've worked with all the usual suspects in the past (Boots, Specsavers, Costco and other specialist hearing companies), but none of them are in the same league as Harley Street Hearing.
I really can't recommend them enough.
You can go to the middle of a low Division or go to Harley Street Hearing and be right at the top of the Premiership!

January 23, 2025
Unprompted review
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Reply from Harley Street Hearing

What an outstanding review. We really do appreciate you taking time to leave your thoughts on our service and I'd like to thank you Jeff on behalf of the whole team at Harley Street Hearing.

Rated 5 out of 5 stars

Lovely team

Lovely team, very welcoming, I’m very happy with my hearing aids and the aftercare is great too.

January 24, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Katherine

Rated 5 out of 5 stars

Nadia is a very professional…

Nadia is a very professional audiologist and helped me to solve the whistling issue with one of my hearing aids

January 23, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your kind review Pabs

Rated 5 out of 5 stars

Excellent experience at Harley street hearing

Harley street hearing made me feel well looked after and safe from the moment I walked in to their treatment rooms in Harley Street.
They made extra time for me and at every stage I was given solid information and options to go forward.
I am looking forward to coming back for my next appointment.

January 20, 2025
Unprompted review
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Reply from Harley Street Hearing

Pleased you had such a positive experience from your appointment with Harley Street Hearing Julia, thank you.

Rated 5 out of 5 stars

Highly professional and efficient

Efficient, professional and delightful staff. Superb audiologist who explains everything so clearly. In depth testing that gives the most accurate readings and treatments.

January 20, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review PHL

Rated 5 out of 5 stars

A First Class experience

I received excellent service from the Audiologist yesterday on attending for an annual review.
She addressed issues most thoughtfully which I had raised that were making my hearing experience below par.
As a result the boost to my hearing aids has given me a new level of satisfaction and confidence.

January 21, 2025
Unprompted review
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Reply from Harley Street Hearing

So pleased to hear this Graham. Thank you for your review.

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