I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.
2 Harley Street, W1G 9PA, London, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my first hearing test, and the process was ever so smooth, comfortable and informative throughout. Matt was great with answering my questions and also educating me on aspects of my hearing that I wasn't aware of. I'm really looking forward to receiving my custom hearing plugs in a few weeks!

Reply from Harley Street Hearing
Always helpful and friendly and flexible. Always professional.
The name Harley Street may put some people off but this service os actually great value for money too.

Reply from Harley Street Hearing
The people who work there really know their stuff, very helpful, very focussed on customer satisfaction and addressing their hearing needs

Reply from Harley Street Hearing
I recently left London but was prepared to make as special trip to Harley Street Hearing as my experience there has always been great. It is a very well managed audiology centre and the audiologist I see there (and all of the support team) are very nice people to deal with who go the extra mile to try to resolve the various issues I have with my hearing and my aids.

Reply from Harley Street Hearing
I went back for a hearing review. It was really useful - reassuring test result and a helpful tune up of my hearing aids. Easy to book the appointment too.

Reply from Harley Street Hearing
Great experience. Lovely waiting room. Very professional staff. Felt super comfortable the whole time. Really nice place.

Reply from Harley Street Hearing
The experience of HSH was very smooth. My needs as a musician were taken into account, and the amount of db reduction/filtering required. It was an efficient appointment with a friendly, knowledgeable consultant, and would recommend the clinic to fellow musicians.

Reply from Harley Street Hearing

Reply from Harley Street Hearing
Fitted in the review appointment to suit me and carried out a thorough review and reset of my hearing aids after retesting my hearing. Great service.

Reply from Harley Street Hearing
Very friendly and helpful audiologist with excellent attention to detail

Reply from Harley Street Hearing
Consistently excellent service and advice, timely support and good communication. I’ve been a client for several years now and continue to rely on them for advice and support.

Reply from Harley Street Hearing
I received today simple, helpful, clear advice from a knowledgeable lady. My hearing immediately improved, and I was given means of continuing the improvements.

Reply from Harley Street Hearing
As always the service was professional friendly and efficient.People feel valued and supported

Reply from Harley Street Hearing

Reply from Harley Street Hearing
As always, my appointment with Matthew Allsop went very well. I was half an hour late due to train problems, but he did not display any annoyance at this, and still gave me a full ear examination with no time pressure. He removed a lot of wax from my ear with no pain at all, and then did a full test of my hearing. He adjusted my aids to suit the slight changes to my hearing since my last exam, and also set up a new program to help with a hearing difficulty that I had told him about. After the session my hearing is much better. He explained everything carefully to me, answered all my questions, and didn't try to sell me new aids which he said I didn't need yet. I would strongly recommend this practice.

Reply from Harley Street Hearing
I’ve been a client here for about 4 years and really can’t fault the quality of service. I usually see Matthew, who is a total professional and I have absolute confidence in the advice he provides on products and solutions. I’ve also had dealings with quite a few other practice staff-members and found that the quality of service is consistent throughout the organisation. My experience here has been first class and my hearing much improved!

Reply from Harley Street Hearing
Harley Street Hearing made an on the day appointment, were generous with their time, experience and expertise. I highly recommend them.

Reply from Harley Street Hearing

Reply from Harley Street Hearing
Very pleasant and friendly audiologist !

Reply from Harley Street Hearing
Aisha was great - she communicated well and made the entire process of clearing my ears, testing my hearing, and making moulds for the earplugs, a complete pleasure - I felt in very safe and professional hands. I am looking forward to receiving my new earplugs in a couple of weeks.

Reply from Harley Street Hearing
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.