Harley Street Hearing Reviews 571

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, often going above and beyond to ensure a positive experience. The service provided is frequently described as exceptional, with many people appreciating the thorough assessments, clear explanations, and efficient processes from initial contact to follow-up care. Reviewers are particularly impressed with the detailed product information and the personalized approach to fitting and adjusting hearing aids, leading to significant improvements in sound quality and overall well-being. However, some customers mentioned that while the staff were lovely, the accessibility of the premises could be an issue for those using larger mobility aids, potentially limiting their ability to attend appointments.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, expertise, and... See more

Service

Customers consistently note positive experiences with service, describing it as highly professional, caring,... See more

Product

Consumers find the product to be positive, with many reporting that getting the right hearing aids is... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's kindness, thoroughness,... See more

User experience

People report positive experiences with user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we wo... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic Center
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

571 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This was my first hearing test

This was my first hearing test, and the process was ever so smooth, comfortable and informative throughout. Matt was great with answering my questions and also educating me on aspects of my hearing that I wasn't aware of. I'm really looking forward to receiving my custom hearing plugs in a few weeks!

January 17, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Esther on behalf of Matt and the team at Harley Street Hearing.

Rated 5 out of 5 stars

Always helpful and friendly and…

Always helpful and friendly and flexible. Always professional.

The name Harley Street may put some people off but this service os actually great value for money too.

January 21, 2025
Unprompted review
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Reply from Harley Street Hearing

We do pride ourselves on providing a high quality service to all visitors to our clinics so thank you Steve.

Rated 5 out of 5 stars

The people who work there really know…

The people who work there really know their stuff, very helpful, very focussed on customer satisfaction and addressing their hearing needs

January 21, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review Clive.

Rated 5 out of 5 stars

Harley Street Hearing go the extra mile

I recently left London but was prepared to make as special trip to Harley Street Hearing as my experience there has always been great. It is a very well managed audiology centre and the audiologist I see there (and all of the support team) are very nice people to deal with who go the extra mile to try to resolve the various issues I have with my hearing and my aids.

January 20, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your wonderful review on behalf of the team at Harley Street Hearing. We look forward to seeing you again Nicola.

Rated 5 out of 5 stars

I went back for a hearing review

I went back for a hearing review. It was really useful - reassuring test result and a helpful tune up of my hearing aids. Easy to book the appointment too.

January 20, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for leaving a review LJ

Rated 5 out of 5 stars

Great experience

Great experience. Lovely waiting room. Very professional staff. Felt super comfortable the whole time. Really nice place.

January 13, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Ben. Glad you had a great experience with us.

Rated 5 out of 5 stars

The experience of HSH was very smooth

The experience of HSH was very smooth. My needs as a musician were taken into account, and the amount of db reduction/filtering required. It was an efficient appointment with a friendly, knowledgeable consultant, and would recommend the clinic to fellow musicians.

September 26, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Joseph. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Fitted in the review appointment to suit me and carried out a thorough review and reset of my hearing aids after retesting my hearing. Great service.

January 9, 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for taking the time to leave a review. Very much appreciated by the Harley Street Hearing team.

Rated 5 out of 5 stars

Consistently excellent service

Consistently excellent service and advice, timely support and good communication. I’ve been a client for several years now and continue to rely on them for advice and support.

December 30, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Nadja, we're delighted to have you as a patient at Harley Street Hearing.

Rated 5 out of 5 stars

simple, helpful, clear advice

I received today simple, helpful, clear advice from a knowledgeable lady. My hearing immediately improved, and I was given means of continuing the improvements.

December 30, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you Roderick for leaving us a review of your appointment with Harley Street Hearing.

Rated 5 out of 5 stars

Friendly and professional service

As always the service was professional friendly and efficient.People feel valued and supported

December 27, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Mary, so pleased you've had great experiences at Harley Street Hearing.

Rated 5 out of 5 stars

Great service

Really experienced and friendly audiologist.

December 18, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Aram

Rated 5 out of 5 stars

A very satisfying experience

As always, my appointment with Matthew Allsop went very well. I was half an hour late due to train problems, but he did not display any annoyance at this, and still gave me a full ear examination with no time pressure. He removed a lot of wax from my ear with no pain at all, and then did a full test of my hearing. He adjusted my aids to suit the slight changes to my hearing since my last exam, and also set up a new program to help with a hearing difficulty that I had told him about. After the session my hearing is much better. He explained everything carefully to me, answered all my questions, and didn't try to sell me new aids which he said I didn't need yet. I would strongly recommend this practice.

December 19, 2024
Unprompted review
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Reply from Harley Street Hearing

On behalf of Matthew and the Harley Street Hearing team we really value you taking the time to leave such a considered, in depth review of your recent appointment with us. We look forward to seeing you in 2025.

Rated 5 out of 5 stars

Very professional and excellent service

I’ve been a client here for about 4 years and really can’t fault the quality of service. I usually see Matthew, who is a total professional and I have absolute confidence in the advice he provides on products and solutions. I’ve also had dealings with quite a few other practice staff-members and found that the quality of service is consistent throughout the organisation. My experience here has been first class and my hearing much improved!

December 19, 2024
Unprompted review
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Reply from Harley Street Hearing

Leigh thank you so much for your review. This is very much appreciated by Matthew and the Harley Street Hearing team.

Rated 5 out of 5 stars

Thank you 🤩

Thank you 🤩
Professional and with ease

December 17, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review

Rated 5 out of 5 stars

a great experience

Aisha was great - she communicated well and made the entire process of clearing my ears, testing my hearing, and making moulds for the earplugs, a complete pleasure - I felt in very safe and professional hands. I am looking forward to receiving my new earplugs in a couple of weeks.

December 11, 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and kind comments about Ayesha. Send us a photo when you get your custom earplugs @musicianhearing

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