Harvey Norman United Kingdom - Harvey Norman Gracechurch Reviews 

This shop is incredible and I can’t fault my experience from start to finish Louis Rob and Steve were so obliging and helpful from start to finish I would 💯 recommend you pay these a visit I can’t wait to make my next purchase thank you all

Amazing shopping experience , and very well trained staff, they know their subject !
Thank you , Maya , Jas for a great service:-) . Highly recommended.

Excellent Store, lovely staff, polite friendly, welcoming and good layout.
Purchased an Air Fryer from there first time I'd visited the new store in Sutton Coldfield at the Grace Church.
Sales Assistant Grey was very polite, knowledgeable and helpful with advice.
Would recommend this store as lovely staff, good layout and reasonable price on the goods.

Jaspreet and Hamza were very helpful

Came twice to look at settees, both times Dee was very helpful with advising for the purchase. No pushiness to get a sale. Answered all queries and have us information to take away. Really happy with the store, quality of products, staff knowledge and prices

We visited Harvey Norman Sutton Coldfield today and purchased a new bed. Conor who served was really lovely. He was very knowledgeable and spent alot of time with discussing our options.

"Deepuk was really patient with me and the kids when discussing all our sofa options. There was no pressure to buy just easy conversations with straightforward, honest answers throughout. So happy with the discount we received, and equally delighted with the exceptional customer service from both Deepuk and James. Both were genuinely patient advisors, even when the kids were being a little disruptive! Looking forward to the bed and sofa arriving at our home. Thank you both so much you made what could have been a stressful experience a real pleasure."
Kam D, Verified Buyer

Visited the new Harvey Norman store in Sutton Coldfield recently. Spoke to a lovely lady called okiyah, friendly and great customer service. I brought some beautiful cushions. I will definitely be returning. Thank you.

A really nice shop, great products and prices . Well worth a trip to Sutton Coldfield. I’d rather buy from this crew than curry’s for example , really helpful staff and loads of them . Place just feels high quality and posh , nice experience to buy from them and thanks simon the sales person . Very professional approach , obviously a good ethics through out the company .

I was very lucky to have Hayley help me decide what air fryer suited my requirements. Her knowledge, enthusiasm and personality made the process a pleasure. Thank you Hayley

Okiyah WAS AMAZING so helpful she listened to my mother even when she was flustered she was able to help very good at communicating she was so helpful make sure she gets a huge raise, we finally bought our dream sofa

Ellie at the Gracechurch Sutton Coldfield store was amazing. Very helpful, friendly and knowledgeable. Would 100% recommend
Store & staff are excellent

We were looking for a new sofa and had looked round other retailers but found two sofas we liked at Harvey Norman. Their salesman, Dee was very helpful and knowledgeable explaining about materials, options and aftercare and a result we also purchased a matching armchair and footstool. When we had chosen, he handled the sales process efficiently. We were very pleased with the service we received.

Fantastic service.
Connot, who served us was an absolute pleasure to deal with, he listened to what we wanted and went over and above to get us the best deal, and nothing was too much trouble.

Brilliant service received. Loads of info received on the 2 laptops I liked to help me choose, easy communication, great offers instore, attentive staff & manager was very welcoming. Took advantage of their service to transfer data from old laptop to new laptop. Very pleased all round thankyou.

We bought a Canon EOS R50v Creator Kit from here, as we wanted to support the newly opened store in Sutton Coldfield rather than go elsewhere. I wish we'd gone elsewhere! The staff working here, although lovely, completely clueless about the product! Also, when we got to the counter, the one member of staff said, oh, the product has gone up, but we'll match the price as displayed! Next issue was that they only had a display product to give us, and so decided to offer us a camera bag at half price, so £35 instead of £70! However once we got it home we realised it wasn't a camera bag at all, but a flight bag for a drone! In the store there was lots of faffing about trying to fit the display camera into the correct box with all the relevant bits and bobs. We were assured everything was in the box but when we got home we found that the lens cap was missing, as was the protector for the camera itself leaving the internal gubbins exposed to the elements. To cap it off there was also no electrical lead for the charge. So, all in all a complete mess up from start to finish and I wished we'd gone to Currys instead or bought on line!

Excellent service from start to finish. Very informative with a wide choice of products and purchase options to suit different needs and budgets. Special thanks to Conor, the sales assistant, who was extremely helpful, knowledgeable and patient throughout. Highly recommend!

Top marks to our assistant, tabbott (on the receipt). A very pleasant and helpful man with finding the right products at the best prices for us.
I like the new shop and our first trip was a big success. It was a nice change to the frustrations of shopping on that big internet retailer's site and even cheaper.

Very poor experience post purchase and wish I'd not bothered to go to the new store.
Went to purchase a Barista Coffee machine, found it wasn't in stock but the sales assistant said there was one at Merry Hill and it could be despatched that day or the day after. So I purchased it on that basis. No DPD details or despatch updates were received over the next few days and the customer services chatbot was next to useless as it wouldn't associate my email with an order, despite the invoice clearly having the correct email. Emailed Customer services and and filled out the automated contact form online, but to no avail as I had no response.
Finally managed to get a number for Gracechurch and they didn't know why it hadn't been despatched. Very poor from a new store where I'd spent £600 on a product on display and still haven't received after 6 days, and nor likely for at least another 3-5 days as that is the standard delivery time. I was planning on buying a new bed and more sitting and dining room furniture but not after this experience. Was looking forward to this new store,but I will stay away from it now.
Update
After contacting Customer Services, they chased up the order and didn't know where the glitch occurred but apologised for the delay. The machine is now confirmed as arriving by DPD tomorrow...a week after I paid for it.
Wasn't offered any explanation or any form of compensation for the delay. Think I'll stay away because of this experience and go to a trusted department store.

They are over the top nice (very false) when trying to make a sale but like different people if you raise an issue. They were patronising and accused me of being a liar, spend your money elsewhere