Daire was so patient and helpful today in store. He took time to listen to me and suggest suitable products and discuss suitable alternative. He answered all of my questions and was extremely consider... See more
Company replied
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See what reviewers are saying
A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... See more
Company replied
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
Company replied
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, United Kingdom
- 028 9039 5800
4.8
Excellent
553 reviews
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Excellent service.
Great service within the time frame as stated, with no concerns.
February 14, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Ķen,
We're happy to hear that you received great service within the stated time frame. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Kevin
Gemma - Holywood Branch
Gemma was so helpful and took her time with my mum. She was so lovely & personable. We got a great sofa bed at a fab price so much so I have bought the same one. Thanks so much for a pleasant shopping experience.
January 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Kim,
We appreciate you taking the time to share your shopping experience. We're happy to hear that you found our team member helpful and personable and that you are pleased with your purchase.
Kind Regards,
Kevin
Excellent service kepted up to date…
Excellent service kepted up to date with divery time. Driver very friendly. Excellent staff Rebecca very helpful in Harvey Norman Holywood branch.
February 12, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We're happy to hear that you had a positive experience with our delivery service and staff. We appreciate your acknowledgement of the team's helpfulness and the driver's friendliness.
Kind Regards,
James
Harvey Norman shop very good and great to deal with
Guys were in touch by phone and rang just before they arrived very pleasant and helpful.Thank you.
February 7, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Trevor,
We appreciate you taking the time to share your positive experience. We're so glad our team was pleasant and helpful during your service!
Kind Regards,
James
Davy and his incredible customer service
Had the best experience in this store in the Hollywood exchange today . My fiance and I were looking at purchasing a new couch but he suffers from Tourette’s syndrome and Davy was so understanding and patient. Helped us through the finance process and honestly made us feel so comfortable. Wouldn’t have even noticed the couch he showed us until he took the time to bring us around and accommodated us so well. 100% be back even just to give this man another sale !!!! 10/10 customer service .
February 5, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Jenna,
We're happy to hear that you had such a positive experience! We appreciate you mentioning how our team member's understanding and patience made you feel comfortable during your couch purchase. We truly value your feedback and look forward to seeing you again.
Kind Regards,
Kevin
Bed came with a missing part
Bed came with a missing part , part ordered, came to fit part and it didn’t line up , had to come back again with complete new bed , not fault off assembly guys , my partner had to take off 2 days then I had to get out off work for the 3rd time off them coming
January 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Graeme,
We regret the issues you faced with the bed and the multiple visits required. We appreciate your patience and have taken note of your feedback to improve our processes.
Kind Regards,
Kevin
Very helpful sales person
Very helpful sales person, nothing seemed any trouble arranging delivery and fitting of new product, system issue meant third party contractor didnt install as arranged, the store then refunded without any quibble, would definitely shop in Harvey Norman again
February 2, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We appreciate you sharing your experience. We're happy to hear that our salesperson was helpful and that we could resolve the installation issue. We value your intention to shop with us again.
Kind Regards,
James
The lads arrived on time
The lads arrived on time , were polite and helpful and checked everything was in place and working properly before leaving . Good job 👍
January 29, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Mike,
We're happy to hear that our team was punctual, courteous, and helpful. We appreciate you acknowledging their diligence in ensuring everything was working correctly.
Kind Regards,
Kevin
Excellent service
Excellent service, friendly, courteous and respectful. Very efficient and hassle free. Great tracking app. Thank you.
January 28, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Kieran,
We're happy to hear you received excellent service that was friendly and respectful. We appreciate your positive feedback regarding the efficient and hassle-free experience. Thank you!
Kind Regards,
Kevin
Replacement Laptop
I needed to replace a 'delicate' laptop with sturdier model but with similar size, capacity and speed. I was dealt with by Reece who guided me professionally to my eventual choice.
In addition we had a general chat and I was impressed by this young man
January 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We're glad you had a positive experience finding a suitable laptop. It's great to hear that you were professionally guided to the right choice and impressed during your visit. We appreciate your feedback.
Kind Regards,
James
Listening to all the needs I had-…
Listening to all the needs I had- patience! Thank you Reece and Chloe.
January 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Dawn,
We appreciate your kind words! We are so glad we could meet your needs with patience. Thank you for your feedback!
Kind Regards,
James
Excellent service
Excellent service
Very clean and tidy 2 Very pleasant and helpful delivery men
January 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Heather,
We appreciate you sharing your thoughts. We are so glad you were pleased with our team's service and their care in keeping everything clean.
Kind Regards,
Kevin
Very nice and pleasant a d helpful
Very nice and pleasant a d helpful
January 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Eileen,
We're happy to hear that you found our team pleasant and helpful. Thank you for your positive feedback!
Kind Regards,
Kevin
Live tracking of delivery and super…
Live tracking of delivery and super professional delivery lads. Really impressed all round
January 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Kat,
We're so happy to hear that you were impressed with our delivery tracking and the professionalism of our delivery team. Thank you for your feedback!
Kind Regards,
Kevin
All Round Excellent Service
Excellent service and updates from Harvey Norman Holywood N.I. They went to great lengths to get the cooker of our choice. Delivery was on time and drivers were experienced absolutely no problem getting cooker from van to kitchen.
January 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Elizabeth ,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team went the extra mile to fulfill your needs and that delivery was seamless. We value your feedback!
Kind Regards,
Kevin
Customer focused, fast and effective delivery.
Easy tracking delivery on the app. Friendly delivery staff who had the new chair setup and running in seconds. Gave us a run through of operation, very helpful.
Store staff also very professional and friendly, thanks to Paul for sorting out my order.
January 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Caroline,
We appreciate you sharing your feedback. We're happy to hear that you found the app easy to use and that our delivery team was helpful in setting up your new chair. It's great to know that our store team was professional and friendly.
Kind Regards,
Kevin
Great delivery service.
The boys were helpful, friendly and really nice. Great service. Well done Harvey Norman!
January 20, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Carol,
We're so happy to hear that our team provided such great service! Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
Kevin
Timely delivery time updates and…
Timely delivery time updates and excellent service from delivery team. Thanks
January 20, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Mark,
We're happy to hear that our delivery updates and team provided excellent service! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Kevin
Had the best experience yet again at my…
Had the best experience yet again at my Holywood branch in Northern Ireland, the staff are excellent and will help in any way possible, it’s the first place I think of when I need a new appliance, will always shop here.
January 16, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Janet,
We're happy to hear that you had such a positive experience at our Holywood branch! It's great to know our team could assist you so well. Thank you for your continued loyalty and for sharing your kind words.
Kind Regards,
Kevin
Amazing service …
Delivery was amazing 2 very hard working guys did a great job of delivering our new bed. Lorraine and Mark in the Holywood store where friendly and helpful
January 17, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Gary,
We're happy to hear that our team's hard work resulted in such a positive experience! We appreciate you taking the time to leave us this wonderful feedback.
Kind Regards,
Kevin
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