Harvey Norman United Kingdom - Harvey Norman Holywood Reviews 

553
TrustScore 5 out of 5

4.8

Unit A-D, 304 Airport Road West, BT3 9EJ Belfast, Antrim, GB


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Rated 5 out of 5 stars

Daire was so patient and helpful today in store. He took time to listen to me and suggest suitable products and discuss suitable alternative. He answered all of my questions and was extremely consider... See more

Company replied

Rated 5 out of 5 stars

A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... See more

Company replied

Rated 5 out of 5 stars

Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more

Company replied

Rated 5 out of 5 stars

Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more

Company replied


Company details

  1. Department Store
  2. Bedding Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Furniture Store
  6. Sofa Store

Written by the company

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Contact info

  • Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, United Kingdom

  • 028 9039 5800

4.8

Excellent

TrustScore 5 out of 5

553 reviews

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4.8

All reviews

(553)

995 reviews in the last 12 months

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Rated 5 out of 5 stars

Felt that Davy was knowledgeable about…

Felt that Davy was knowledgeable about the product that we had bought very helpful but wasn’t pushy on the sale which was great in my book gave me my husband plenty of time to think about what we were purchasing as it was a very big purchase. Thank you.

January 3, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Liz,

We're happy to hear that the team member was helpful and gave you time to consider such a significant purchase. Thank you for your positive feedback; we appreciate it!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Bought a 3-seater sofa yesterday…

Bought a 3-seater sofa yesterday lunchtime, delivered and installed in less than 24 hours.
First-class service!

January 16, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Ciaran,

We're happy to hear that you received your 3-seater sofa so quickly! We appreciate you taking the time to share your first-class service experience with us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Gemma is a credit to the store.

The staff member who lookwd after me 'Gemma' was very knowledgable, took the time to show me different options, nothing seemed to be too much trouble for her. I never felt under presure to buy anything but actually ended up buying more than I intended. I thought there was a good range of furniture, well displayed.

January 12, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Joanne,

We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and informative, and that you were pleased with our furniture selection and displays. Thank you for your feedback.

Kind Regards,
James

Rated 5 out of 5 stars

Daire is a great guy

Daire is a great guy! Very helpful. Thanks so much!

January 13, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Jo,

We're happy to hear that you had a positive experience! We appreciate you taking the time to leave us this great feedback.

Kind Regards,
James

Rated 5 out of 5 stars

Very happy would go back over again for house furnishings 🙂

Long story short went out to find a new wardrobe for the child, and ended up going to have a nosey at new settees not to buy to have a look! But he was determined one shop wonder he is, so from Ikea to Harvey Norman’s 😂 went in and we were looking at all the sofas, we wanted a recliner etc, a women called Gemma came over and offered us help which was great to start, Gemma was very well presented and a lovely welcoming smiley face and friendly. She showed us what we where only looking for nothing else which was perfect.
To many people/ show room colleagues show what you don’t want to sell if you get me, so was very happy with that 5 stars to start, then Gemma helped between 2 we liked the most and there pros and cons for use and material for our own personal use that is, and ended up going with 1 that she give more pros to for our liking not everyone!, and to finalise she was absolutely great at helping me pick cushions to suit if I had the money she could have sold the whole store to me, but all that aside she was very helpful in what we were looking for and understanding what we wanted all around 10 stars ✨ if I could, very happy walked out with a 3 and a 2 seater recliner and a bunch of cushion very happy women and man of course thank you very much Gemma from Holywood Belfast. 😃🌸

January 11, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Gillian,

We're happy to hear that you had such a positive experience! It's great to know that our colleague was so helpful in guiding you to the perfect choices for your home. Thank you for sharing your wonderful feedback; we appreciate it.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Kevin (holywood exchange store) was…

Kevin (holywood exchange store) was very extremely helpful when we were picking our new sofa! Give us the payment options & details on warranty etc. thanks Kevin!

January 11, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Barbara,

We're happy to hear that our team member at the Hollywood Exchange store was so helpful during your sofa selection! We appreciate you sharing your positive experience and feedback.

Kind Regards,
Kevin

Rated 4 out of 5 stars

Delivery drivers were very polite &…

Delivery drivers were very polite & very efficient thank you

January 10, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Tanya,

We appreciate you taking the time to share your positive experience. We're so glad our delivery team provided efficient service!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Delivery Delights

The delivery men were excellent. So pleasant and so skilled. We couldn’t believe they got the sofa into the room because of the narrow passageway. However they did it - no bother!

January 8, 2026
Unprompted review
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Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Carol,

We're happy to hear that our delivery team's skill and pleasant attitude made such a positive impression! We appreciate you acknowledging their expertise in navigating the delivery. Thanks for your feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

The delivery people were great!

The delivery people were great!

January 8, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Ian,

We are happy to hear that our delivery team provided you with great service! We appreciate your feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

We were browsing some furniture when we…

We were browsing some furniture when we were joined by a very helpful sales assistant Gemma. She went to great lengths to explain every detail about some extendable dining tables, and led us through the sales floor to show us some wonderful tables and chairs which might suit our needs. Nothing was too much trouble for Gemma, and she even summoned her boss Sandra to help tailor our purchase to make all sides happy. They organised delivery to our home and made sure we got a great deal.
All in all a very pleasant visit to Harvey Norman Hollywood Belfast and we couldn't praise the staff there highly enough. We'll definitely be back and recommend Harvey Norman to our friends and family.

January 6, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Sean,

We're happy to hear that you had a pleasant visit. It's great to know that our team was helpful in finding the perfect dining table for you. We appreciate your recommendation and look forward to seeing you again.

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent and on time.excellent service

Arrived spot on time.excellent delivery 10/10 thanks

January 6, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi David,

We're happy to hear that our delivery service met your expectations. Thank you for your excellent feedback; we appreciate it!

Many thanks,
Katie.

Rated 5 out of 5 stars

Delivery updates excellent

Delivery updates excellent. Very pleasant delivery guys.

January 6, 2026
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Richard,

We're happy to hear that you found our delivery updates excellent. We appreciate your positive feedback regarding our delivery team.

Many thanks,
Katie.

Rated 5 out of 5 stars

Wonderful

Two most well mannered and helpful delivery men iv ever experienced

December 30, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Good morning,

We appreciate your kind words! We're happy to hear that our delivery personnel provided you with excellent service. Thank you for your feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Friendly and Approachable Staff

We bought our kitchen table and chairs from Harvey Norman in Belfast. Gemma took the time to show us a few different options and explained the delivery process. She was so patient and professional and we're thrilled with the set that we picked in the end.

December 22, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Lucy ,

We're happy to hear that you are thrilled with your new kitchen table and chairs. We appreciate you acknowledging the patience and professionalism you experienced during the selection and delivery process. Thank you for your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great customer service

Competitive prices and wide range of products. Selection made so much easier with expertise of staff to advise on technical and budget points. Many thanks to Stephen (Holywood) in particular for smooth transactions and customer care.

December 26, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Fiona,

We appreciate your positive feedback! It's great to know you found our prices competitive and our product range wide. We're happy our staff's expertise made your selection easier and provided excellent customer care.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Store after Xmas busy and bright

Called back for my third visit to store to get wireless earbuds for the ps5 I purchased earlier. Callum who served me before was on duty which was nice and he popped over remembering me from before and was very helpful checking if buds still in stock and mentioned price reduction. He is very helpful again and was able to link the purchase to my existing record. There was plenty of staff on the floor which was nice to see after Xmas when sale on. Store was tidy and well stocked. Chloe chatted while Callum was away and was very welcoming asking about Xmas and my other purchases.

December 27, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Ka,

We're happy to hear that you enjoyed your shopping experience and found our team helpful during your visits. It's great to know that you were well-assisted and that the store was tidy and well-stocked. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great!

Great set of lads. Very friendly, respected our property and arrived on time 👍

December 16, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Brian,

We're happy to hear that our team was friendly, respectful, and punctual. Thank you for your positive feedback; we appreciate it.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Rebecca she has helped us on numerous…

Rebecca she has helped us on numerous occasions and consistently helpful - nothing is too much bother.

December 16, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi there,

We appreciate you sharing your positive experience. We are so happy to hear that you consistently receive helpful support and dedicated assistance from our team.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great service 👍

Easy to track and great service as always

December 16, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Johnny,

We're happy to hear that you find our tracking easy to use and that you appreciate our service. Thank you for your feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Delivery personnel were on time

Delivery personnel were on time, respectful of property and very friendly. They set up sofas and chair, checked the electrics and removed all packaging. Very efficient service.

December 13, 2025
Unprompted review
Harvey Norman United Kingdom - Harvey Norman Holywood logo

Reply from Harvey Norman United Kingdom - Harvey Norman Holywood

Hi Lynne,

We appreciate you taking the time to leave this review. We are happy to hear that the delivery personnel were punctual, considerate, and helpful and that the service was efficient.

Kind Regards,
Kevin

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