Daire was so patient and helpful today in store. He took time to listen to me and suggest suitable products and discuss suitable alternative. He answered all of my questions and was extremely consider... See more
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A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... See more
Company replied
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
Company replied
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more
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Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, United Kingdom
- 028 9039 5800
4.8
Excellent
553 reviews
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Very good delivery on time and text…
Very good delivery on time and text before arriving 😀
December 13, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi John,
We're happy to hear that our delivery service met your expectations with timely updates. Thank you for your positive feedback!
Kind Regards,
Kevin
Delivery company below substandard- Item dumped in house and refused to…
Item dumped in house and refused to build even though paid for. Showed invoice and talked to shop that confirmed needed built but still refused. Owner of delivery team called and repeatedly talked over me and cut me off when trying to advise the issue and then hung up without letting me speak. When I called the branch I was advised by sales rep that said logistics owner advised I sore and cursed at them which is a fabrication. The worst experience of customer care I’ve ever had to endure.
December 12, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Gregory,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.co.uk and we can have this looked into?
Many thanks,
Katie.
Extremely impressed by the professional…
Extremely impressed by the professional manner in which the delivery team delivered my order, helpful and polite, clearing all the packaging left me nothing to do but enjoy my new suite. Thank you guys.
December 9, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi John,
We appreciate you taking the time to leave us this wonderful feedback. We are so glad to hear that you were impressed with the delivery and are enjoying your new suite!
Many thanks,
Katie.
Kevin and Mark provided excellent…
Kevin and Mark provided excellent service-fast professional and attentive.
Both handled everything smoothly and made furniture buying easy.
Many thanks J Graham
December 8, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Mrs Graham,
We appreciate you taking the time to share your feedback. We are happy to hear that you received fast, professional, and attentive service, making furniture buying easy.
Many thanks,
Katie.
Great service instore and from 4G Logistics
Called in looking for a washing machine. Sales guy was very pleasant and knowledgeable. Ordered on Monday and it was delivered on Tuesday. Got a call on Tuesday morning from Daniel to say the delivery driver that was bringing my delivery had to go home but he was gonna do his deliveries as well as his own but it would be a late delivery at around 7pm. Sure enough at 7pm delivery arrived. That’s going above and beyond helping out a colleague like that. Great service and a Xmas bonus is well deserved.
December 2, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Darren,
We're happy to hear that the sales experience was pleasant and helpful. We appreciate you acknowledging the delivery person's dedication to ensuring your washing machine arrived as promised. It's great to know you were pleased with our service!
Many thanks,
Katie.
Stephen in tv sales was very…
Stephen in tv sales was very knowledgeable and helpful during the purchase of a high end LG TV.
November 27, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We're happy to hear that our team member's knowledge and assistance were helpful during your recent high-end TV purchase. Thank you for your positive feedback!
Many thanks,
Katie.
The TV I was wanting to buy was out of…
The TV I was wanting to buy was out of stock, so the assistant, Stephen M sold us the one on display, he wrapped it I. Bible wrap and carried it out to my car, very helpful.
November 29, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Christine,
We're happy to hear that you had a positive experience! We appreciate that the assistant was helpful in finding you a TV and getting it to your car. Thanks for your feedback.
Kind Regards,
James
The entire process of buying our new…
The entire process of buying our new settees was made simply by John at Holywood Exchange. He had a lovely way about him and wasn’t too pushy.
Loved the tracking system the delivery firm used, it let us understand exactly what time the guys would arrive. The boys arrived and got stuck in straight away, nothing was too difficult for them, highly recommend!
November 29, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Stephen,
We're happy to hear that the purchase of your new settees was made simple. It's great to know that you loved the delivery tracking system and that the delivery team was so helpful. Thank you for your recommendation!
Many thanks,
Katie.
Buying sofas…
Great choice and Kevin was very helpful and was very informative
November 11, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Geraldine,
We're happy to hear that you had a great experience, and we appreciate your positive feedback regarding the assistance you received.
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Rodney,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Delivery right at start of slot
Delivery right at start of delivery slot. Delivery people very efficient and friendly
Staff in store also very efficient and friendly well done
November 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Ian,
We're happy to hear that our delivery was on time and our staff were efficient and friendly. We appreciate your positive feedback and are glad you enjoyed your experience with us.
Kind Regards,
Kevin
ADAM was so helpful and friendly
ADAM from belfast hollywood exchange, was so helpful and friendly, he knew what i wanted and what i didnt want in a fridge freezer after a few questions id asked him. As i was stuck between 2 of silmar products, he helped me choose the right one for us.
November 22, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Gill,
We're happy to hear that our team member was so helpful and friendly during your fridge freezer selection. We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Kevin
Professional service
The salesman- Davy- was very professional in his delivery and excelled in customer service. Extremely helpful and provided good advice.
November 21, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Mr Murray,
We're happy to hear that the person who assisted you excelled in customer service! We appreciate you mentioning their helpful advice and professionalism. Thanks for your feedback.
Kind Regards,
Kevin
Excellent delivery
Good communication. Friendly and efficient delivery
November 19, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi David,
We're happy to hear that you had a positive experience with our communication and delivery services. Thank you for your kind words!
Many thanks,
Katie.
I ordered a mattress on 24/09/2025 and…
I ordered a mattress on 24/09/2025 and paid in full on that date. I was advised it could take 4-6 weeks for delivery. My mattress was delivered on 12 /11/2025 - 7 weeks later. All other aspects of my purchase were satisfactory.
November 12, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Lyn,
We appreciate your order and are sorry the delivery took longer than expected. We value your feedback and will review our delivery timelines. We're glad the other aspects of your purchase were satisfactory.
Many thanks,
Katie.
I have just had the best customer…
I have just had the best customer service experience at Harvey Norman. I bought a TV for my elderly father as well as Bluetooth headphones but when I got home the TV did not have Bluetooth. I went back and explained that the very helpful guy that sold them to me said they would work. A great guy called Stephen who seemed extremely knowledgeable said that since I was sold them with the understanding that they would work with the TV, then they would do what they could to help. They ended up giving me a much more expensive pair of headphones at no extra cost to me. I was absolutely delighted with the wonderful service I received. Also, the girl working on the till was brilliant too. Such friendly, helpful staff. I'm going back this week to buy a TV for ourselves after having such a great experience at Harvey Norman. Thank you!
November 12, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Blairzo,
We're happy to hear that you had such a positive experience. We appreciate you sharing your experience regarding the TV and headphones purchase for your father. It's great to know that our team could assist you with a suitable solution. We're delighted you were so satisfied with our service and look forward to seeing you again.
Many thanks,
Katie.
A very nice experience
A very good, kind and helpful team has come and mounted the product. Very impressed by the job. And the product is high quality as I expected to be.
November 15, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We appreciate you sharing your feedback. We're happy to hear that our team was kind and helpful while mounting the high-quality product you expected.
Many thanks,
Katie.
Great service!!
November 15, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Robert,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Eileen,
We're happy to hear that you had a positive experience with our prompt, courteous, and effective service. Thank you for your feedback.
Many thanks,
Katie.
Fast efficient delivery guys
Fast efficient delivery guys. Happy and friendly. Would use again
November 13, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Joanne,
We're happy to hear that our delivery service met your expectations! Thank you for your positive feedback; we appreciate your business.
Many thanks,
Katie.
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