Just bought a bed, mattress and pillow from Brian. He was very good at listening to what I wanted and giving me lots of information so I could make a more informed decision. Would definitely recommen... See more
Company replied
Unit 230, The Park Carrickmines, Carrickmines, D18 FH48 Dublin, Dublin 18, IE
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Just bought a bed, mattress and pillow from Brian. He was very good at listening to what I wanted and giving me lots of information so I could make a more informed decision. Would definitely recommen... See more
Company replied
Girls bought a sofa in October of Harvey Norman and It collapses they sent a engineer out whom said it wasnt a manufacturing fault . And said the issue was they way we sat on it . I will attach pictu... See more
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Your staff member Sean made sure I received a positive experience while shopping , which I expect. His product knowledge is exactly what I wanted. No bs. His courteous attitude,professionalism and p... See more
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I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a m... See more
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Unit 230, The Park Carrickmines, Carrickmines, D18 FH48, Dublin, Dublin 18, Ireland
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I have purchased Nintendo 2 bundle for my son birthday which he was also saving for. We had issue with the Mario Kart world coupon which wasn’t working. Went to shop and been told to contact Nintendo for support and if it won’t be solved they will replace it with Nintendo vouchers. From Saturday until Tuesday I didn’t receive any answer from Nintendo and my son wasn’t happy at all. Tuesday afternoon Manager rang and after checking few things on Nintendo he offered to replace the game coupon with Nintendo voucher so I could purchase game from Nintendo store. My son was delighted and I have to say I was relieved that I don’t have to pay extra for new game.
Absolutely amazing customer service , could not thank enough Manager Greg for his help.
We will definitely shop there again.

Reply from Harvey Norman Ireland - Carrickmines
Very friendly and fantastic customer service, perfect advice

Reply from Harvey Norman Ireland - Carrickmines
Another successful shopping experience at our favorite store. Thank you very much for the advice and support from the seller Greg.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
I showed my details at the checkout/click and collect desk to a guy, he was pretty rude telling me "go down to the tv section" and turned away to finish his conversation with his colleague. The lad i dealt with in the tv section that got me product was very pleasant and friendly. You might need to have a look who you have front of shop.

Reply from Harvey Norman Ireland - Carrickmines
Been a HarveyNorman customer for a while and this is my first big disappointment. Ordered bed + mattress as they had quick delivery of approximately 2 months and needed a bed quick (sleeping on the floor is not ideal).
No contact for 2 months and when calling, they stated the new delivery estimation is another 3 months. Lack of professionalism as most likely they knew about the delays before the 2 months mark but chose to not contact us. Canceled order and started looking elsewhere. Guess will sleep on the floor for a while thanks to HN delays and lack of proactive notification.

Reply from Harvey Norman Ireland - Carrickmines
Kept updated as to what date an time they would be here. Arrived on time and set it all up. Took all the packaging away also which helps

Reply from Harvey Norman Ireland - Carrickmines
The men phoned as planned and arrived within the time frame they gave us. They managed to manoeuvre the fridge freezer into the apartment without any significant difficulty. The old fridge freezer was removed with ease and taken away. Because the installation was more straightforward than expected, a €30 refund has been promised.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
Did what they said they would do when they said they would. Seem less

Reply from Harvey Norman Ireland - Carrickmines
Professional, efficient and friendly delivery men . Highly recommended.

Reply from Harvey Norman Ireland - Carrickmines

Reply from Harvey Norman Ireland - Carrickmines
Lovely friendly delivery men. Called in advance and arrived on time.

Reply from Harvey Norman Ireland - Carrickmines
Easy to order and to arrange collection; easy to deal with staff on site

Reply from Harvey Norman Ireland - Carrickmines
I was informed on the morning my delivery would arrive with in a two hour window. It arrived 45 minutes later so didn’t have to wait around all day. Really appreciated that.

Reply from Harvey Norman Ireland - Carrickmines
Friendly people, bang on time, literally no drama or issues. Even suggested we contact Harvey Norman to tell them they didn't need to take the fridge doors off because there's an extra charge for it.
Why can't all companies operate this well

Reply from Harvey Norman Ireland - Carrickmines
HN had the product when I was told to collect. No issues.

Reply from Harvey Norman Ireland - Carrickmines
Brilliant service. The two delivery men were so helpful and accommodating. Very friendly and were so helpful. Couldn't ask for more.
Thank you Eric Logan McGlinn

Reply from Harvey Norman Ireland - Carrickmines
Sebastian in Harvey Norman was really knowledgeable and listened to what we needed. Delivery guys Conor and Stuart were so punctual, really friendly and professional...and really efficient and tidy! Such a stress-free experience of having our sofa bed installed and old sofa taken away. Thanks everyone! Mags and Angela, Greystones

Reply from Harvey Norman Ireland - Carrickmines
Men delivering the item were very pleasant, helpful and arrived on time.

Reply from Harvey Norman Ireland - Carrickmines
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