Harvey Norman Ireland - Galway Reviews 

Amazing experience

Excellent appliance choice and gold star customer service.

Truly exceptional staff (knowledge and determination to ensure customer satisfaction) from showroom at Knocknaccarra store through to the two delivery men from the Castlebar store.
Big ‘shout out’ to Jons Knocknacarra, Martin and Ryan Castlebar. Their dedication is very obvious.
Thank You
MNL

(repeat customer)

I bought via Click-and-Collect for faster checkout, and after I handed in my code I was asked to stand around waiting while they were discussing and serving other customers.

If I pay advance, I expect to collect my stuff and get out, avoiding queues, but exactly the opposite happened. The shop assistant didn't want to go to the back room multiple times so he asked me to stand around waiting while he was looking at the cashier serving another customer while they had not yet decided what to get.

Call me old-fashioned, but if I give them my money in advance online, don't bother asking any questions, just get on with buying, I really expect to be served first that they would go back to look after other customers once I've received my goods and are out. I did not ask to jump the queue or anything like that, but the young kid's attitude was just appalling, customers can wait while he finishes his thing ....

It's happened to me in store before, once you complete your purchase they have your money, they actually move on to serve other customers and tell you to wait, because you're hardly gonna leave without your money or your product and without a receipt. And yeah, it's a business product I bought, I did not get a receipt, and when I went back into the store to ask, he said I can print the receipt myself. (I don't have a printer)
They're clearly trained to do this, he asked me to sign for the product while keeping the bag out of reach from me, so I had to tell him I won't sign for having received the product unless he shows me that the correct, ordered product/version is in the bag. What a demonstration of mistrust. Just avoid, avoid, avoid.

The product issues of quality

Activation codes on Microsoft Office and McAfee not legible. I have tried to get a response from Galway office but have failed so far.
This issue has now been resolved.

Punctual. Efficient friendly.

Great communication re delivery time.
Very helpful delivery crew.

I found the online service very quick and effective. I would recommend reading your emails as I missed the superb click and collect option to have your items delivered to your car in the car park.
Brilliant service and friendly staff!

Click and collect too way longer than advertised 2 hours...

Easy to order online and delivery within 24hrs

Easy, efficient

Installed new dryer no problem and even took away all the packing material.

The product itself is good and I’m happy with what I bought. However, the Click & Collect service was very poor. I waited in my car for almost an hour and no one brought out my order. In the end, I had to go inside the store and tell staff that I had been waiting for over an hour.

I’m really not happy with this part of the experience. It was much better before, when you could collect orders directly from the warehouse.

I know absolutely nothing about printers, however, the man called, Teddy in the Galway store was incredibly helpful and made my purchase a breeze.

Item is not delivered yet , but we have got a review message to rate the delivery

Excellent customer service & professional staff

Whole process was simple and easy. Definitely will be using again

Delivery driver Ryan was an absolute gentleman he helped us with couch after we realised the screw the leg of couch screws into was fell into the couch he got it out and put the leg on so we finished putting it together ourselves I rang the shop to tell them what had happened was told to send a pic in email and they would reach out to supplier also was told that couch was in storage for so long that could why I woudl be slow to go back even though we have a full new build to kit out ... so maybe its their loss

A fabulous Spanish lady called Maria looked after me very well in Harvey Norman knocknacarra.
It was an emergency situation where we needed a a bed to sleep beside an elderly relative who is poorly and can’t be left alone at night , Maria went above and beyond to make sure I got what we needed.
Maria is a great asset to your store ,
Thank you Maria ,
Ger Malone

The delivery was very fast