Harvey Norman Ireland - Limerick Reviews 926

TrustScore 4.5 out of 5

4.3

Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27 Limerick, Limerick, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience! We went to buy camera for the bike and Lily took care of us. She is the loveliest, friendliest, most supportive assistant I have ever met. All questions answered, all our concerns ad... See more

Company replied

Rated 2 out of 5 stars

Tracking shipment was frustrating. Harvey Norman shipped from the Netherlands via DPD. DPD Ireland has a different web site vs The Netherlands. Little to no tracking data. Order showed up unexpectedly... See more

Company replied

Rated 5 out of 5 stars

Great experience going into store in Limerick. Staff were so kind and helpful. Treated us as if we were royalty. My purchase is beautiful a riser recliner chair. It's of great quality and so comfortab... See more

Company replied

Rated 5 out of 5 stars

Have bought many items in HN over the years but never had to use a warranty query so did no know what to expect. Staff member in Limerick who handled a warranty stick vaccum issue did so with great pr... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Limerick

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 5, 6 & 7, City East Retail Park, Ballysimon Road, Garryglass, V94 KH27, Limerick, Limerick, Ireland

  • 061 422800

4.3

Excellent

TrustScore 4.5 out of 5

926 reviews

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1-star

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Rated 1 out of 5 stars

Fitbit air free pre ordering band

Was assured I was going to get a free active band for pre ordering a Fitbit air a week and a half in advance but never received one… My brother on the other hand ordered his 3 days before the release and he got his… I thought you would be rewarded for ordering earlier but clearly first come first served has no meaning here.

May 26, 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Senan,

We appreciate you sharing your experience regarding the pre-order bonus. We understand your frustration and are reviewing our promotional offers to ensure fairness for all our valued customers.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great experience very happy with the…

Great experience very happy with the service and what we purchased.
Lovely helpful staff.

May 31, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Michelle,

We are so happy you had a great experience and were pleased with your purchase and our helpful staff.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service.
Order arrived in perfect condition. Helpful delivery persons.

May 27, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi there,

We appreciate your feedback. We're so happy to hear you received excellent delivery and helpful service!

Kind Regards,
Conor

Rated 3 out of 5 stars

Delivery OK but !!

The delivery was good and the communication from the delivery lads was fine. However if the delivery included the removal of packing material the damaged sofa could have been returned there and then rather than having to contact the store once the wrapping had been removed by us.

May 26, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi David,

We appreciate your feedback regarding the delivery and the issue with the damaged sofa. We are sorry for the inconvenience this caused and will review our procedures.

Kind Regards,
Conor

Rated 5 out of 5 stars

Perfect

Nice customer service, apt response.

May 22, 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Israel,

We are so glad you had a positive experience with our service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great experience

Great experience! We went to buy camera for the bike and Lily took care of us. She is the loveliest, friendliest, most supportive assistant I have ever met. All questions answered, all our concerns addressed, loads of advice given. We bought what we needed and we had the most pleasant experience in the shop today. Lily is the best!

May 23, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Irena,

We appreciate you sharing your wonderful experience! We are so glad our team member provided such friendly and supportive assistance, answering all your questions and offering helpful advice. We are happy you found exactly what you needed.

Kind Regards,
James

Rated 2 out of 5 stars

Tracking shipment was frustrating

Tracking shipment was frustrating. Harvey Norman shipped from the Netherlands via DPD. DPD Ireland has a different web site vs The Netherlands. Little to no tracking data. Order showed up unexpectedly early with no one available to meet the delivery.

May 16, 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Thomas,

We appreciate you sharing your experience. We are sorry the tracking was frustrating and the delivery was unexpected. We are working to improve our shipping communication.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Delivered as promised and within…

Delivered as promised and within delivery time as stated.

May 21, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Aidan,

We're glad your delivery arrived as promised. Thank you for your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Two men had the old dishwasher out and new one all set up in minutes. Very nice people. Delighted.

May 16, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Anne-Marie,

We're delighted to hear about your fast delivery! We appreciate your positive feedback regarding our team's efficiency and kindness.

Kind Regards,
Conor

Rated 5 out of 5 stars

Great customer service

Great customer service, efficient delivery

May 14, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Michelle,

We appreciate your feedback! We are glad you experienced great customer service and the delivery was efficient.

Kind Regards,
James

Rated 5 out of 5 stars

Good service.

Good service.

May 8, 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Thomas,

We appreciate your positive feedback. We are so happy to hear that you received a good service with us!

Kind Regards,
James

Rated 5 out of 5 stars

Easy and hassle free order

Easy and hassle free order, fast delivery

May 8, 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Fatima,

We appreciate your positive feedback. We are so happy your order was easy and delivery fast.

Kind Regards,
James

Rated 5 out of 5 stars

Very friendly service and great…

Very friendly service and great communication.

May 12, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Pat,

We appreciate your feedback. We are glad you enjoyed our friendly service and communication!

Kind Regards,
James

Rated 5 out of 5 stars

Staff member in Limerick who handled a…

Have bought many items in HN over the years but never had to use a warranty query so did no know what to expect. Staff member in Limerick who handled a warranty stick vaccum issue did so with great professionalism and was more than helpful. Great experience.

May 9, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi there,

We're glad you enjoyed your experience with our warranty service. It's great to hear that the staff member in Limerick was helpful and professional when resolving the stick vacuum issue. Thank you for sharing your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Amazing effort to bring dryer into…

Amazing effort to bring dryer into house install and remove old one

April 30, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Therese,

We're so happy we could efficiently install your new dryer and remove the old one. Thank you for your positive feedback; we appreciate it!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Very poor service from Harvey Norman…

Very poor service from Harvey Norman Limerick.

We bought six appliances last Friday and were promised fast delivery. There are signs in the appliance department advertising next-day delivery, but in reality we have now been waiting for a week with no confirmed delivery.

Delivery was promised for Wednesday, then cancelled, and since then we are being given excuses every day. The store keeps blaming the delivery company instead of taking responsibility and giving us a clear answer.

Very disappointing experience. Helpful when selling, but extremely poor after payment. I would not recommend this store.

May 8, 2026
Unprompted review
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Maryna,

Thank you so much for taking the time to leave this review. We are sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Many thanks,
Katie.

Rated 1 out of 5 stars

My order of an oven was not delivered…

My order of an oven was not delivered last Friday. No body rang me to say it would not be delivered. I took a day off work to stay at home.

A week has passed and I had to ring HM to see where my order was. Still waiting for a return call.
Customer servie is a joke. I am sorry i purchased form them.

April 30, 2026
Harvey Norman Ireland - Limerick logo

Reply from Harvey Norman Ireland - Limerick

Hi Louise,

We regret to hear about the trouble with your oven delivery and the lack of communication. We know it's frustrating when you take time off work. We're looking into what happened with your order and have requested for someone to contact you on this as soon as possible.

Many thanks,
Katie.

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