Hatshopping Reviews 88

No refund received after paying for the returns!!

Wish I read the reviews before.

Appalling. Delivery was fast enough but return was painful. None of the instructions about return on the web worked. Filled the form via their return portal, got a returning label with code, which was supposed to be a prepaid label according to their instructions. Then again followed the instructions, took the parcel to post office, didn't work, took to DHL, didn't work, took to DPD, didn't work. I had to contact them and was told I had to pay for the postage first, then they would refund. I got refund 3 weeks later.

Delivery took 12 days, despite their website stating express delivery will be no more than 5 days by DPD. They did not offer to refund the delivery charges until I suggested they should. Please do not use them, as you will be disappointed on delivery.

From purchase to return to refund took almost 6 weeks. Don't expect any communication from them, they don't reply to emails. German-based company that looks UK based, but it will take longer to receive your items because of Brexit. Returns address is UK. But as they weren't replying, I didn't know if I'd see a refund (I did, 2 weeks after returning).

Be aware when you order from this company that they are not UK based!!!
Placed an order and received confirmation and then shipping confirmation the next day 19/4/24.
Tracking on Royal Mail is currently showing nothing other than item leaving France 6 days ago.
Contacted customer services and a very in commital reply.
Not sure if I’m going to receive this order!!!

Edit 02/05/2024
After a week of nothing on the tracking of my order I finally received notification today and order was delivered.
I guess patience is a virtue after all. Just be prepared for about a two week wait after placing order.

Read reviews before ordering I didn't, says uk email address but are a German based company, so items despatch from Germany, but why use a horse and cart and a rowing boat and the snail delivery company. Ignored emails about delivery customer service non existence.

I recently made a purchase from Hatshopping, ordering three items. Unfortunately, my experience with their service has been nothing short of disappointing.

Firstly, one of the items I received did not meet my expectations, so I initiated a return process. To my dismay, I was required to cover the return shipping costs myself.

What truly exacerbated the situation was the complete lack of communication from Hatshopping's end. Despite returning the item and repeatedly reaching out to inquire about the status of my refund, I received neither confirmation of the return nor any indication that a refund was being processed.

My attempts to contact their customer service team have been futile, as I have yet to receive a response to any of my inquiries. This lack of responsiveness is incredibly frustrating and reflects poorly on the company's commitment to customer satisfaction.

Overall, my experience with Hatshopping has been extremely disappointing, marked by poor service, lack of communication, and a failure to uphold basic standards of customer care. I would strongly advise others to exercise caution when considering making a purchase from this company.

SCAM ARTISTS.
My wife ordered a Beret from this outfit and she has had problems with this company ever since.

1 - Received Beret - Extremely poor quality and didn't resemble the products advertised.
2 - Contacted Hat Shopping customer service - Basically no service. After many attempts, advised to return via Hat Shopping return note.
3 - Return note never had details of returns shipper's name or who to take this to.
3 - Attempted return - Went to the Post Shop, and other parcel companies. Never heard of them!!! The return note wasn't worth the paper it was written on.!!! COULD NOT RETURN
4 - Website reviews - On their website it shows glowing reviews. Try and place your own review for this company on their site. It won't allow access.
5 - DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE.

Ordered 3 items from this retailer after looking specifically for Stetson hats. Foolishly didn't check trust pilot for reviews before hand!
Received an email confirmation of my order advising of delivery within the 5-7day window I paid for shipping along with a note to advise that no import taxes, VAT or other customs charges would apply to my order and that I could relax and look forward to taking receipt of my new hats.
After 3 weeks, I email and ask for an update on my delivery as nothing received - no response.
a few days later, I get notification from Royal Mail that a £45.44 customs charge is applicable before the order can be delivered to me.
I email Hatshopping again - no response.
I try calling the customer services number on 2 separate occasions - no response. in fact each time I call I get the recorded message advising me to call back within their office hours of 9-5 (I called on both occasions at about 4pm).
Luckily for me, I used PayPal to make payment so have raised a case with them in a bid to get my money back - this is ongoing and so far (3 days in) they are still to respond to the raised case with PayPal!
Non existent customer services so don't expect any after sales care or 2 way communication from them - avoid at all costs and shop elsewhere. Companies like this shouldn't be allowed to trade!

I was really worried as I only read the reviews after I had ordered. Absolutely brilliant service. Ordered ski gloves. I couldn’t get the size and colour in the uk and I paid for expedited shipping. Immediate acknowledgment and tracking sent to me next day. Delivered before I even expected them. Completely perfect. It is true that the help line is in German and they dispatch from Germany as well. Nothing but a positive experience and good price for quality goods.

I ordered a hat that was never delivered. Have sent 2 emails to the support address, and had no response for a month!! Absolutely terrible, and they have essentially stolen £22 from me. Called the customer support number countless times, and no one is ever picked up…..

You have to pay for returns and wait for it to be reimbursed to you which is a joke. The customer service team are rather condescending didn’t specify they needed an IBAN number until third email of repeating myself of sending my account details.
No official document about my exchanged product being sent out nor tracking number provided despite me requesting it. Won’t be using this company again too much repetition and lack of clarity.

Purchased 2 hats on 30/11/23 for over £100 and paid extra for 48hr DPD delivery. It's been almost 2 weeks and still nothing. I tried calling but went to German voicemail with no option to leave message. I emailed customer service and they told me it'd been dispatched 11 days ago - I asked for a tracking number but did not receive one that worked. TOTAL SCAM AVOID AT ALL COSTS

Stay away!!!!!!!!!!
I should have read the reviews. No customer service. The phone number is fake and you will never get someone on the phone and emails are not answered.
They basically do not care and will take your money.
You will get the usual automated order confirmation email and item shipped email. But no item will be shipped. Even when you call their shipping vendor Ascendia, they will tell you We never received anything from them.

I have also send a request for trustpilot to investigate the 5* reviews.....Which is ridiculous and the same wording....(Fair price, fast shipping great product) Not true.

Bought a hat box for wedding abroad…. Item is fine, but delivery and info very poor and way over what they said..
This is not a uk company although it hides behind a uk agent. You can add at least a week to their deliveries as it’s coming from Europe. Then they don’t use the delivery service they advertise, and the process was slow and chaotic…at times hatshopping and parcel force thought it was in different countries.please tell the truth about delivery times and where you are -and don’t blame the delivery companies -which you appointed but then wouldn’t connect with….

Love this place, a huge selection of hats to suit every pocket, and head. Just bought my third hat from them and as usual it arrived quickly, just 5 days, well packed in a sturdy box, and tracked all the way. Highly recommended and as a hat addict I'm sure I'll be using them again!

I am writing to request the tracking information for the items I recently ordered from your website, I am getting worried about my purchase and as i would like to stay updated on the delivery progress as the tracking information is yet to be given.

Below are the details of my order:

Order Number: 800082907
Order Date: 24 June 2023

I have sent an email and called the contact number shared on the website but to no avail and response.

Kindly treat this as urgent.

I am getting worried and suspicious as regards the purchase and transaction.

Excellent company! Hat was well-packaged, arrived quickly and in perfect condition. Great selection at very fair prices, will purchase again in the future. Thank you!

Well after reading all the reviews I noticed that the negative experiences came from people who were not happy with the purchase. I gave it a go. And i am happy i did. The delivery was taking longer time as i was expecting as it came from Europe. The hat is beautiful as on the picture it was well packaged. Its a quality product. And i am happy with my purchase. Thank you.