Hatshopping Reviews 88

Give unrealistic delivery estimates and when it doesn't arrive you have to chase for a refund. It then arrives weeks after you needed your item and they then chase you to either return it (at your cost or buy it even though you don't need it anymore). AVOID this company!!

Return process is awful ended up spending 6.69 on return which am still waiting to be refunded after around 20vemails back and forth. Not free returns

Had to return a hat, return process was not easy (had to pay for return myself and then claim postage back, took almost 3 weeks), and then had to ask PayPal to step in to retrieve refund after 4 weeks of constantly trying directly and with proof of return being delivered. Customer service support is non-existent despite all of the glossy website promises. Avoid hatshopping.co.uk and their many other retail aliases.

I received my seeberger cap today and it all and more I expected Beautifuly packed and fabulous soft leather fast delivery considering it came from Germany I must admit I read reviews after I bought it and was a little concerned but I honestly could not fault this company and get it 5 starts and would recommend it and buy again may be next season I have my eye on another leather beautiful bucket hat 😊

This company should be investigated, I ordered a Stetson cap that was 3 sizes too small had to be returned. Completed the appropriate form. That was two months ago and I have now given up hope of getting a refund or the goods.

Ordered some Earbags - very prompt service, well packaged and just what I wanted.
Have previously bought this product when in Germany and they are great! Thank you.

Complete waste of money. I ordered earmuffs which were more expensive than most, but I needed a good quality pair. I may as well have ordered some direct from China for considerably less than a third of the price. They are thin, hardly adult size and horrible, full of static and cheap fabric. Never again.

I normally don't go out of my way to leave Trustpilot reviews unless it's an incredibly pleasant transaction, as normally I shop at places with high TP ratings. But seeing how Hatshopping's rating is quite low, I thought I'd take the time and leave one. Granted, I guess it comes down to the old adage, "It's not how a retailer performs when things go right, but when things go wrong", and that's a very fair point.

All I can say is, my transaction was faultless from start to finish. If I was going to quibble about anything, it could only be the length of time it took to arrive, which was 9 days. But with both Switzerland (item location) and the UK not being in the EU, that may play a part, and it's not abnormally slow. Maybe I'm just spoilt by the likes of Amazon. And I guess the item was quite expensive, but that's simply the nature of a more obscure item that's harder to procure.

In any case, there were no customs/fees to pay. Hat arrived in a VERY sturdy box; I wish all places packaged hats like this (looking at you Amazon, and your flimsy brown paper bags) and importantly it was exactly as described; tags, sticker, insert and bagged.

I guess it just goes to show that you can't go entirely by Trustpilot ratings; I purchased something the other day from a retailer with a 4.6 rating from 1000s of reviews, and yet they wasted my time sending me an item that wasn't as described on their site, nor did they even really go out of their way to apologise in a sincere manner, the usual copy-paste line.

If you are in the U.K. and your hat is delivered to the U.K. you will be charged an extra £48 customs handling fee.

Beware

Absolutely disgraceful. They take your money and you hear nothing more. I have chased and chased for over 2 months. No answer to calls or emails. you might as well just throw your hard earned money down the drain. How do these people manage to keep trading ??
AVOID AVOID AVOID

Ordered a pork pie hat, it was too big. I followed the refund process and returned the hat. I tracked the parcel, they have received it but are refusing to respond to me or give me a refund. Appalling

Sent a child sized hat where "one size" was advertised, claimed not to receive the return, refused to refund me.

They are still advertising the same hat, (Lalasa multi trucker hat) so either they found and fixed the problem while refusing to admit it, or they are continuing to sell inaccurately advertised products

Hat was alright but had to be returned. All fine, except you don't get a refund of original postage (okay, seems sort of fair even if the postage is pretty extortionate), but you have to pay for the returns label too. Oh top of that, they aren't actually based in the UK so shipping took over two weeks (buyer protection is only for 1 week, so that obviously expires before you receive the item). Whatever you're after, just go somewhere else. This lot aren't worth the hassle.

This company are thieves. I ordered a hat and it arrived. It was the wrong size. I returned it and have proof. They won’t reply to any email and they won’t answer their phone number. I advise everyone not to order from here. Please beware. I am contacting my bank.

I too am puzzled at the negative reviews, though I have had no need to return my hat. Bought and delivered within 7 days as promised.
I needed a straw boater for a Murder Mystery evening and so didn't want to pay a lot. However for £14.95 plus postage I got a first class product packed in a bespoke box in first class condition. So glad I didn't go for a cheap fancy dress hat. This is suitable for wearing at vintage events we go to.

I was nervous to order from this company given the review score here but they had a product I really wanted. The order couldn't have gone better. To say it was from another country I ordered 12th May and received 20th May. Communication was flawless. All import taxes were sorted as part of my purchase. The cap appears good quality and fits to size. Confused by previous reviews based on this experience.

I live in the UK, and after ordering six new era caps from Hatshopping.co.uk costing over £200 I checked to see the review on Trust pilot as I believed the company was based in the UK until after I placed my order (my items according to the information after i ordered the products where going to be coming from Abroad).

The reviews I saw, where mostly negative and I was very concerned and worried, however, the following day I received via email my invoice for my orders from hatshopping.co.uk and the instructions on how to track my delivery via Royal mail, roughly how long it will take to receive my item 5-7 day, no extra cost for shipment of the items and the return process if I require.

I was able to track my items via the tracking number hatshopping.co.uk provided through Royal mail who sent me an email also when they received my items,'THIS WAS VERY EASY'and straightforward.

I received the items on time, in perfect condition and the quality is what I expected. I'm very happy with my items and the order and delivery process by hatshopping.co.uk.

I decided to leave my feedback on here as I did not experience any of the negative feedback I saw on this page that was very concerning. I WILL DEFINITELY RECOMMEND hatshopping.co.uk from my personal experience, sorry to hear about the bad experiences of others which should always be taken into account, from what I have read mostly on negative reviews, it is in regards to the difficulty on refunds and returns and I guess maybe this company needs to seriously review and improve on how it handles these issues ASAP, however, I can only write about and advice on what I experienced personally and will be buying from them again in the future if need be.

Well all I can say is thank you to all the people who put a bad review on here about hatshopping. I as a potential new customer will not be buying from you. To be honest you have just lost future business due to what people have said. Shame really because if you would of had positive reviews then you would of had my business. You see that's what happens when you do not give customers satisfaction and customer service. Now I got to take my custom elsewhere. 👍 People do read these reviews and thanks to everyone who told me their experience. Sorry about your misfortune I hope this review gives you some satisfaction 👍

Returned a hat via the form they provide on the website now claiming they haven't received it and won't refund me. Sent royal mail registered.
SCAMMERS AVOID AT ALL COST

Scmmer shop will take your money and send you nothing but a fake tracking number. DO NOT BUY FROM THEM. They are not in England and if you do ever get something and need to send back the cost will be more then the hot. Avoid avoid avoid at all cost.