I live in the UK and had to pay over £50 in customs charges, and yet they have not sent me my refund for this. They warn you about a slight delay, but my order took weeks, and they assured me any cust... See more
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See what reviewers are saying
Hat was alright but had to be returned. All fine, except you don't get a refund of original postage (okay, seems sort of fair even if the postage is pretty extortionate), but you have to pay for the r... See more
I ordered before I viewed Trust Pilot UK so was naturally resigned to something happening with transaction (Euro review site 'trustedshops' reviews do fair much much better). However, I ordered a Eisb... See more
Company replied
From purchase to return to refund took almost 6 weeks. Don't expect any communication from them, they don't reply to emails. German-based company that looks UK based, but it will take longer to receiv... See more
Company details
Information provided by various external sources
As an online shop for headgear, Hatshopping.co.uk offers its customers an extensive range of hats, beanies, flat caps, baseball caps, bandanas and many other trendy accessories.
Contact info
2.4
Poor
88 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My positive experience
I ordered a hat from the company less than 2 weeks ago. When I read the reviews here I was concerned and expressed this in an email to them. I had a reassuring response the same day and was informed the hat had been dispatched. I sent another email asking when I could expect delivery and got a response the next day. The hat arrived today and I am very pleased with it! I would certainly use this company again.
March 3, 2021
Unprompted review
This a con am still waiting for my hat…
This a con am still waiting for my hat I orded in December biggest load of con artists deal with them if you want to lose your money
February 6, 2021
Unprompted review
Beware of fraud!
I ordered a beret 9 weeks ago and I have never received it. All this time they kept telling me that they had problems with the post or carriers. Now they are telling me that it is allegedly "out of stock" which is a lie since it is still listed on the website. Now they have the cheek to offer me to chose some other product on their website. Absolutely outrageous!
By the way, there is a lie where they have a Trustpilot sign on the website, i.e. they show their rating as 4.7 while it is much lower. If they don't issue a full refund asap I'll report them to the authorities.
January 27, 2021
Unprompted review
Wundebar
I was a little anxious when shortly after placing my order with what I assumed was a UK based company the confirmation email appeared to be from a German business. However my order was dispatched swiftly, arrived on a Sunday, one day earlier than expected, and was exactly what I wanted. Hats off to them! (Sorry).
April 26, 2020
Unprompted review
I cannot praise this company enough.
I cannot praise this company enough.
I bought a cap that arrived very promptly by DPD courier from Germany. Sadly, the style did not suit me and I decided to return it.
I informed Hatshopping by email and received a same-day acknowledgement together with instructions on how to print a pre-paid DPD label for free return shipment to Germany. Unfortunately, I had already posted the cap at my expense but, amazingly, the company has said that it will reimburse my costs.
I am truly impressed by Hatshopping, not only for the company's generous returns policy but also for its courteous and very prompt communications. If only all internet shopping was this pleasurable and easy.
Thank you Adrian at Hatshopping!
May 2, 2019
Unprompted review
Customer service poor - products okay
Products are okay but customer service has put me off buying again from them. Shipment notification had incomplete delivery address and was made to feel it was all my fault despite the full address available in my delivery preferences, the only one! Thankfully the delivery driver recognised my name otherwise it would have been returned to Germany!
February 4, 2019
Unprompted review
they are slow with both processing…
they are slow with both processing items and reply to customer queries. I recommend finding some other supplier.
December 21, 2018
Unprompted review
I stick to fashion and this shop helped…
I stick to fashion and this shop helped me to find nice caps for my outfits. Good prices and quick delivery!
August 24, 2018
Unprompted review
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