HattonGardenJeweller Reviews 

177
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and trustworthy, offering expert guidance. Many highlight the personalized and genuine service, where they felt listened to and comfortable, without pressure. The craftsmanship and quality of products, especially bespoke rings, are consistently described as outstanding and impeccable. Customers also appreciate the swift and efficient process, with quick turnarounds for resizing and custom designs, often exceeding expectations. This combination of excellent service and high-quality results leads many to highly recommend the company and plan future purchases.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, honesty, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, efficiency, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the outstanding craftsmanship and... See more

User experience

Reviewers consistently report positive feedback about the user experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied

Rated 5 out of 5 stars

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the... See more

Company replied


Company details

  1. Jewelry Designer
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


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4.9

Excellent

TrustScore 5 out of 5

177 reviews

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4.9

All reviews

(177)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Hatton Garden…

Highly recommend Hatton Garden Jeweller! Laz was amazing throughout the whole process — very knowledgeable, responsive, and attentive. He helped create the perfect design for my wedding bands, kept me updated every step of the way, and made the experience feel very personal and stress-free. Beautiful craftsmanship and very competitive pricing as well. So happy with the final result!

April 28, 2026
Rated 5 out of 5 stars

Such a lovely experience!

Such a lovely experience and I absolutely love my new ring! It’s stunning!
Here you get a real personalised experience, feel listened to, honest advise and quality work you can tell the guys are proud of. I feel like I have found my new go to jeweller if I am lucky enough to be able to have more pieces in the future…🥰 so glad to have found this gem of a place!

May 9, 2026
Rated 5 out of 5 stars

Fabulous customer service!

Fabulous customer service!!
My ring which was made was absolutely perfect for my upcoming wedding.
Great communication from the team, and a fantastic quality product.

I’m so pleased. A huge thanks to Hatton Garden Jewellers

May 5, 2026
Rated 5 out of 5 stars

Not just a purchase, an experience

My partner and I attended Hatton Garden Jewellers to buy 2 x wedding rings for ourselves.
We could have just visited a shop but I am so glad we came to Laz at Hatton Garden.
With Laz, it wasn't just about buying some rings, it was the whole experience.
He was obviously very knowledgeable and gave us good advice and help on deciding style and type.
My partner wanted to melt down her mother's wedding ring and for it to be incorporated into hers. The procedure was explained by Laz and she had no hesitation in having this done.
On top of that, I have no doubt we are getting the rings for a good price.
We had such confidence and trust in Laz, that when we returned to pick up the wedding rings, which are lovely, we also ordered an eternity ring.
Again the help and advice from Laz was very helpful.
Would I go back again, absolutely.
Rather then just go into a shop and buy a ring, go to Hatton Garden Jewellers and make the occasion an experience

May 2, 2026
Rated 5 out of 5 stars

Happy with our experience

We found the service efficient and friendly. We visited once to discuss and decide on the design of the earrings and ring we wanted which took about 45 minutes. Following the meeting we were in close contact with Laz about any changes, price, schedule, etc. by email and the end results were great. Laz is helpful and outgoing with lots of chat which we enjoyed.

April 28, 2026
Rated 5 out of 5 stars

The perfect experience

Shopping in Hatton Garden is so overwhelming when you don’t know anything about shopping for diamonds! I knew I wanted a more personalised experience and ended up going to Laz after reading many 5 star reviews.
His service is exactly what I was looking for, personable, someone who knows diamonds inside out and is willing to spend time to listen and offer advise and help you design a ring tailored to your budget (respecting your budget and not trying to oversell at all!).
We also had a good laugh with Laz throughout the process and I love that you can text/call to him to ask any questions. In my opinion, it was a far nicer experience to go up to their little workshop where you can see the rings are being made Vs the flashier stores with sales attendants that aren’t trained gemologists!
I wouldn’t hesitate to recommend Laz & Vince to anyone looking for some bespoke jewellery or repairs.
My engagement ring is beautiful and has had many compliments, and the stones Laz helped us choose are perfect.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Vinent exceeded all expectations

Vinent exceeded all expectations. He created the engagement ring of dreams, resetting my stones in a new setting perfectly and adding creative touches that I wouldn't have thought of. I love my ring now and will be recommending him to everyone I know.

April 1, 2026
Rated 5 out of 5 stars

Wholeheartedly recommend

My experience with Hatton Garden Jeweller was excellent.

Their workshop and office may not be as polished as some others in the area, but that’s part of what makes them feel genuinely authentic. It also helps explain why they can offer such competitive pricing. I was able to purchase a significantly larger diamond for hundreds less, and it quickly became clear that many competitors are charging a premium to cover the costs of larger, more elaborate retail spaces. While those may offer a more ‘premium’ experience, having gone through the process myself, it’s not worth the extra cost.

If you take the time to research your options, it becomes clear that many of the more prominent brands – particularly those with a strong online presence and a streamlined, almost e-commerce-style buying journey – are able to charge more for convenience. In reality, you’re often paying a significant markup for something that could be sourced elsewhere for less.

Once I found Hatton Garden Jeweller, Laz guided me through the process brilliantly. He was transparent, honest, and never made me feel like anything was being withheld or oversold.

I couldn’t recommend Hatton Garden Jeweller more highly.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

A truly 5* experience

A truly personal outstanding service from Laz. We went to him requesting a very unique engagement ring, with just 1 or 2 pictures as an inspiration. Despite it being a pretty complicated and challenging ring to make, Laz assured us he could get it done.

We went back for a second consultation and Laz had created a resin version of the ring to help us visualize the shape and style of the ring, as well as showing us some 3D renderings, whilst also offering suggestions on style and stone sizes which were very thankful for.

Throughout the whole process, Laz was so open, trustworthy and transparent about everything, from how long it would take to how much it would cost us, including how much it would cost him to make too!

In the end, we have now have a beautiful engagement ring and we both couldn't be happier and we couldn't recommend Laz enough. It never once felt like we were a customer or being taken advantage of, which some high-street shops certainly do!

Laz was a delight, truly passionate about our ring and created a wonderful 5* experience for us!

We will never go anywhere else for jewelry again!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Second visit to Hatton Garden…

We recently returned to Hatton Garden Jeweller to choose our wedding rings, having previously bought our engagement rings here. It was really nice to come back and continue the experience with the same team.

Laz was friendly, helpful, and gave us plenty of time to make the right choice without any pressure. His advice was appreciated and made the process feel easy and relaxed.

A great place to go for such an important purchase—we’re very happy with our rings and the service we received.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn’t go anywhere else

Laz and the team at HGJ are nothing short of extraordinary. My now fiancée worked with the team and created the most beautiful radiant cut engagement ring and a special watermelon tourmaline necklace. Our experience with Laz completely changed our idea of customised jewellery. We could not recommend them enough. Thank you Laz - absolute legend!!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Personal, Original

Professional, personal, original - a great experience in every way imaginable.

February 26, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave a review for us Timo! was a pleasure working with you ! see you for the wedding rings whenever your both ready.. Thank you so much for your trust in us!

Laz & the team
HGJ

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
Laz knew exactly what my requirements were after a short conversation and did not try any hard sell to try and change my mind or upsell.
New ring processed in a very speed time, and looks fantastic.
Would recommend HGJ and will be telling all my friends.
Thank you HGJ 😁

February 2, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you Anne!! we really appreciate your feedback, we are very much not about any hard sell! we are here to help with honest advice each and every time.

Laz & the HGJ team

Rated 5 out of 5 stars

Outstanding experience combining expert…

Outstanding experience combining expert craftsmanship, genuinely personal service, and exceptional long-term value through ongoing care and support.

Laz was commissioned to create two wedding rings. During the initial consultation Laz took us through several options, but also gave us time and space to make the decision that was right for us. We loved the personal feel of the consultation, combined with Laz's fantastic knowledge of jewelry which gave us confidence in our choice. On top of this, Laz also cleaned my wife's engagement ring without cost  (despite it being bought elsewhere) and gave my Mum a tour of the workshop.

When the rings were created mine was originally slightly large. Laz turned around the re-size in 2 days with the cost included in the price of the ring.

During our honeymoon my wife's ring sustained some minor damage. When I took it back to Laz he fixed the minor damage as part of ongoing servicing.

Cost - the rings cost about what we expected, but the service that Laz offers, including ongoing servicing, makes this so valuable. You're not just buying a ring or piece of jewellery but getting the ongoing support if needed.

We would definitely recommend Laz to anyone who is seeking good quality jewelry and top class service.

September 13, 2025
Unprompted review
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Reply from HattonGardenJeweller

Wow! Samuel thank you so much for taking the time to leave us such a kind review! knowing our customers feel so supported is massive for us!
thank you again for your business and such kind words!

Laz & the HGJ team

Rated 5 out of 5 stars

AMAZING! The best!

AMAZING! Where do I start... I have the most amazing engagement ring, and I could not be happier with it. Laz helped my partner throughout the entire process, guiding him every step of the way. He showed him different options, explained everything clearly, and created a completely bespoke design that is so special and meaningful to us.
We have now been engaged for two and a half years, and Laz is currently making our wedding bands. He has also helped us with other bespoke jewellery pieces, and every experience has been exceptional.
I recommend Hatton Garden Jeweller to anyone looking for something truly special. The craftsmanship, care, and attention to detail are incredible. I would not go to any other jeweller.

February 20, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much Charley!! we really appreciate your lovely review, means so much to us here at HGJ
its been a pleasure to assist you with all the rings we have made with you - its all about building a trusted relationship with our customers.

look forward to seeing you again!

Laz & the HGJ team

Rated 5 out of 5 stars

5* experience with Hatton Garden…

Couldn’t recommend Hatton Garden Jewellers enough. I recently sorted out my engagement ring from here and the process has been so smooth from working out the exact design I was looking for to the end product. Laz was extremely knowledgeable and helpful through the experience and I wouldn’t hesitate using their services again.

February 10, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you James!
for taking the time to leave us such a nice review was a pleasure meeting you and making the ring with you - we look for and to seeing you again!

Laz & the HGJ team

Rated 5 out of 5 stars

A wonderful resize

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Garden Jeweller. The service was really swift for a downsize, turned around in a couple of days. Swift and beautifully done.

I really enjoyed meeting the team and Laz was so honest and approachable. Would highly recommend for a resize and am sure their other diamond and jewellery services will be equally fantastic!

January 23, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us a review Sarah! we are all about honesty and making our customers feel comfortable. thank you again for visiting us!

Laz & the HGJ team

Rated 5 out of 5 stars

A big thank you

I had an excellent experience with Hatton Garden Jewellers and wouldn’t hesitate to recommend them. I knew I wanted a bespoke engagement ring as I was drawn to the elegance of an antique rings but wanted the freedom to carefully select the diamonds myself. I was so lucky to find Vince and Laz to bring the idea to life!

The team were a pleasure to work with throughout. They offered thoughtful, expert guidance throughout. I couldn’t be more in love with my Georgian cutback diamond trilogy ring.

What we appreciated most was that the experience never felt sales-led. Vince and Laz never pushed us to stretch our budget, and if anything, were able to create the design under budget- couldnt ask for more!

I would strongly recommend going to the team at Hatton Garden Jeweller over a high-street retailer. You end up with a one-of-a-kind piece, with quality and intricacy that easily matches of the well-known luxury brands in the business.

The end result is quite simply my dream ring. Thank you!

January 29, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you Farah!
we really appreciate your taking the time to leave such lovely feedback! it was an absolute pleasure meeting you both and the outcome of the bespoke commission was spot on!
thank you again for your business and trust in us!
- we look forward to assisting you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Beautiful Bespoke Ring, Friendly Service, Great Communication

We came to Hatton Garden Jeweller because we wanted something bespoke for my engagement ring. My partner proposed with a placeholder ring as I am the most indecisive person around! I am from London and my partner is Dutch, and we live in the Netherlands, but we wanted to get our ring made in London as its a bit of a family tradition. We met with Laz (as his last appointment before Christmas) and he dropped stones into a ring to show us what a few options would look like. He then sent us a few options of diamonds for the ring we wanted - a beautiful Asscher cut! We chose and then we then received renders just after the Christmas break, and loved the look of the Asscher with traps. We then collected the ring at the end of Jan (we had friends who went to a shop in the same street, the day before us, and they cannot collect their ring until March!). We absolutely loved that we got to see the workshop upstairs, right next to the office, and that there was no pushiness from Laz. We much preferred this homely setting to a typical shop, and the price that Laz gave us was unbeatable. When we went to pick up the ring, he told us that the price today is already more than what we paid. So we were of course over the moon! Thank you so much to Laz for being super friendly and chatty with us, and creating an amazing, MEGA engagement ring. Communication throughout the entire process was fantastic from Laz, and he created a beautiful piece we will love forever.

January 30, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much guys! was a pleasure meeting you both we appreciate and value your trust in us, when commissioning a bespoke design which is not from our range offering its always more of a leap! we are so happy with the outcome and look forward to seeing you both again!

Laz & the HGJ team

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