HattonGardenJeweller Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, honesty, and personalized approach, making every interaction pleasant and informative. Many people praise the swift and efficient service, noting the team's dedication to understanding individual needs and providing expert guidance throughout the process. The quality of the products, particularly the craftsmanship, receives consistent acclaim, with many customers expressing immense satisfaction with their beautiful and often bespoke items. Consumers frequently mention the outstanding value for money and the long-term support, leading many to confidently recommend the company for future purchases and services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and personalized... See more

Product

Users describe positive interactions with product, consistently praising the craftsmanship and quality of the... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting its efficiency, friendliness,... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the outstanding craftsmanship and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a genuine five-star... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied

Rated 5 out of 5 stars

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the... See more

Company replied


Company details

  1. Jewelry Designer
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

5* experience with Hatton Garden…

Couldn’t recommend Hatton Garden Jewellers enough. I recently sorted out my engagement ring from here and the process has been so smooth from working out the exact design I was looking for to the end product. Laz was extremely knowledgeable and helpful through the experience and I wouldn’t hesitate using their services again.

February 10, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you James!
for taking the time to leave us such a nice review was a pleasure meeting you and making the ring with you - we look for and to seeing you again!

Laz & the HGJ team

Rated 5 out of 5 stars

A wonderful resize

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Garden Jeweller. The service was really swift for a downsize, turned around in a couple of days. Swift and beautifully done.

I really enjoyed meeting the team and Laz was so honest and approachable. Would highly recommend for a resize and am sure their other diamond and jewellery services will be equally fantastic!

January 23, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us a review Sarah! we are all about honesty and making our customers feel comfortable. thank you again for visiting us!

Laz & the HGJ team

Rated 5 out of 5 stars

A big thank you

I had an excellent experience with Hatton Garden Jewellers and wouldn’t hesitate to recommend them. I knew I wanted a bespoke engagement ring as I was drawn to the elegance of an antique rings but wanted the freedom to carefully select the diamonds myself. I was so lucky to find Vince and Laz to bring the idea to life!

The team were a pleasure to work with throughout. They offered thoughtful, expert guidance throughout. I couldn’t be more in love with my Georgian cutback diamond trilogy ring.

What we appreciated most was that the experience never felt sales-led. Vince and Laz never pushed us to stretch our budget, and if anything, were able to create the design under budget- couldnt ask for more!

I would strongly recommend going to the team at Hatton Garden Jeweller over a high-street retailer. You end up with a one-of-a-kind piece, with quality and intricacy that easily matches of the well-known luxury brands in the business.

The end result is quite simply my dream ring. Thank you!

January 29, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you Farah!
we really appreciate your taking the time to leave such lovely feedback! it was an absolute pleasure meeting you both and the outcome of the bespoke commission was spot on!
thank you again for your business and trust in us!
- we look forward to assisting you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Beautiful Bespoke Ring, Friendly Service, Great Communication

We came to Hatton Garden Jeweller because we wanted something bespoke for my engagement ring. My partner proposed with a placeholder ring as I am the most indecisive person around! I am from London and my partner is Dutch, and we live in the Netherlands, but we wanted to get our ring made in London as its a bit of a family tradition. We met with Laz (as his last appointment before Christmas) and he dropped stones into a ring to show us what a few options would look like. He then sent us a few options of diamonds for the ring we wanted - a beautiful Asscher cut! We chose and then we then received renders just after the Christmas break, and loved the look of the Asscher with traps. We then collected the ring at the end of Jan (we had friends who went to a shop in the same street, the day before us, and they cannot collect their ring until March!). We absolutely loved that we got to see the workshop upstairs, right next to the office, and that there was no pushiness from Laz. We much preferred this homely setting to a typical shop, and the price that Laz gave us was unbeatable. When we went to pick up the ring, he told us that the price today is already more than what we paid. So we were of course over the moon! Thank you so much to Laz for being super friendly and chatty with us, and creating an amazing, MEGA engagement ring. Communication throughout the entire process was fantastic from Laz, and he created a beautiful piece we will love forever.

January 30, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much guys! was a pleasure meeting you both we appreciate and value your trust in us, when commissioning a bespoke design which is not from our range offering its always more of a leap! we are so happy with the outcome and look forward to seeing you both again!

Laz & the HGJ team

Rated 5 out of 5 stars

Engagement ring

I really wanted a personalised experience when choosing my engagement ring and not just a pushy sale. I came across the reviews for Hatton Garden jeweller and they spoke for themselves. During our appointment with Laz he really guided us through the process. He showed us lots of options and helped us narrow it down to two of our favourites. We went away to think about it and there was no pressure put on us.
Laz is a larger than life character and as well as being very professional he also made us feel really comfortable with his warm and genuine nature. I love the end result and we’ll definitely be back for our wedding bands. Thank you to all the team!

January 29, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you for your kind words Jade! we really appreciate you taking the time to leave such a lovely review. we look forward to seeing you both again!

Laz & the HGJ team

Rated 5 out of 5 stars

Trustworthy, fast, & friendly service

I visited for a ring service and despite not having any prior appointment, the service was fast and efficient on the spot. Laz was super helpful and very patient with me and the cost very reasonable. Trustworthy - would definitely recommend!

January 26, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you Nikki, was a pleasure meeting you!

Rated 5 out of 5 stars

Best diamond dealer in London!

Laz was absolutely amazing, he was kind, very efficient and also very trustworthy. He gives you the best prices in the whole of hatton garden if I’m being absolutely honest (and I’ve shopped around a lot) and this place is the best in terms of craftsmanship. I loved my experience here

January 16, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review Roxanna!
it was a pleasure working with you.

Laz & the HGJ team

Rated 5 out of 5 stars

Hatton Garden Jewellers jewellery adjustments

Hatton Garden Jewellers made my engagement ring 25 years ago (it’s still beautiful!) and I’ve been back to them since for other things. Laz is great to deal with - has recently done some jewellery adjustments for me. Top notch work and really straightforward to deal with - and never ripped off! Thank you so much.

January 22, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you for your kind words Helen! we look forward to working with you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Helpful and accommodating

Laz was extremely accommodating to a very quick timeline. I had only 5 days to source a ring and Laz expertly helped guide me through my different options. Laz was friendly and trustworthy and at no point did I feel pressurised, and together we found the perfect engagement ring.

Excellent service, excellent business.

January 23, 2026
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review Daniel!
it was lovely meeting you, thank you for your kind words!

Laz & the HGJ team

Rated 5 out of 5 stars

Proficient & Professional

Laz was incredibly knowledgeable and thoughtful. He helped us immensely throughout and his attention to detail is second to none. Highly Recommended.

December 22, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave some feedback Lewis!
was a pleasure working with you.

Laz & the HGJ team

Rated 5 out of 5 stars

Laz was very helpful and informative in…

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the choice. He also kept in touch so that I felt fully informed as to progress, and speedy dealt with adjustment to the ring size when needed. A pleasure to deal with and highly recommended.

January 16, 2026
Unprompted review
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Reply from HattonGardenJeweller

Max! thank you so much for taking the time to leave such a nice review, really does mean so much to us! it was a pleasure meeting you! and producing the ring for you we look forward to seeing you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Incredible quality, brilliant company

Not really sure where to start, dealt with Laz and gave him a brief idea of the kind of engagement ring i was looking for, he came back with a couple of his own designs based on what i had said and some advice with in the hour and it was amazing.

The quality of the engagement ring, their attention to detail and communication throughout was absolutely top draw.

Cant recommend Hatton Garden Jewellers enough, do not hesitate to deal with them!

December 15, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much AJ! for taking the time to leave us such a nice review! was a pleasure working with you.

Laz & the HGJ team

Rated 5 out of 5 stars

The best jeweller in Hatton Garden

I couldn't recommend Laz and the team at Hatton Garden Jeweller more for your engagement ring! Laz guided us through the whole process, was honest at all stages and made us feel comfortable throughout. We absolutely love the ring and couldn't be happier, thank you Laz!

January 11, 2026
Unprompted review
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Reply from HattonGardenJeweller

Joe! Thank you so much for taking the time to leave such a nice review we appreciate it so much! it was a pleasure to meet you both. we look forward to seeing you both again

Laz & the HGJ team

Rated 5 out of 5 stars

Fantastic bespoke ring

I had a brilliant experience working with Laz to create a bespoke engagement ring. He listened to all of my requirements and gave his expert advice to any of my questions. It made me feel like I was in safe hands with Laz and the team, and the results were spectacular.

November 20, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you such for taking the time to write a review for us George we really appreciate it! Means a lot to hear that our customers feel safe with us!

Laz & the HGJ team

Rated 5 out of 5 stars

highly recommend HGJ

Laz was attentive to what I wanted and sat with me for an hour talking through my needs and showing me different options for my wedding band. He was very friendly and knowledgeable. I am really happy with my wedding band in a size that I could not get in most places.

November 19, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for your kind words! we really appreciate your business and taking the time to leave lovely feed back!

Laz & the HGJ team

Rated 5 out of 5 stars

Amazing customer service and quality

Laz and his team did an absolutely fabulous job creating my partner's engagement ring.

They were incredibly thorough, taking the time to truly understand my ideas and offering great recommendations on materials and style. The final quality of the ring is amazing—exactly what I had imagined!

What impressed me most was the speed; the turnaround time was faster than initially quoted! Their customer service was outstanding, and the value for the price is unbeatable.

Highly recommended for a perfect bespoke experience!Laz and his team did an absolutely fabulous job creating my partner's engagement ring.

They were incredibly thorough, taking the time to truly understand my ideas and offering great recommendations on materials and style. The final quality of the ring is amazing—exactly what I had imagined!

What impressed me most was the speed; the turnaround time was faster than initially quoted! Their customer service was outstanding, and the value for the price is unbeatable.

Highly recommended for a perfect bespoke experience!

December 2, 2025
Unprompted review
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Reply from HattonGardenJeweller

Jan!! thank you so much for taking the time to leave us such a nice review! it really does mean so much to us it was a pleasure working with you - we look forward to seeing you both again.

Laz & the HGJ team

Rated 5 out of 5 stars

Excellent service

Excellent service, timely delivery. Choosing the ring felt like a wholesome moment, not rushed at all and our budget was respected which meant a lot to both of us. Definitely recommend.

November 25, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us a review! we really appreciate your business, we are so happy that you was pleased with our service!

Laz & the HGJ team

Rated 5 out of 5 stars

Beautiful Handmade Ring and Wonderful Experience

We recently purchased a handmade ring crafted from our own stones. We visited the Hatton Gardens studio where it was produced and met the jeweller Laz! Laz’s passion, skill and attention to detail were immediately evident. After describing our wishes and being sized, Laz suggested ring design ideas. Within a very short time, we received an email with beautifully rendered drawings/CAD designs for the ring. The result? A beautifully crafted ring that far exceeded our expectations. Laz’s obvious care and expertise permeated the design. We were over the moon! Collecting it from the studio made the experience personal and special. Seeing where and how your jewellery is made added a great appreciation of the craftsmanship. Laz and his team were an absolute delight to meet as was seeing historical skills still in use in today! We recommend Laz unreservedly and are already looking for an excuse to commission him and his team again.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault the service provided by…

Couldn’t fault the service provided by Laz. He was knowledgeable and guided both me and my fiance through both of our rings. He was very transparent on options and cost and wasn’t ‘pushy’ like other jewellers. Would 100% recommend.

November 8, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Callum! we really appreciate you taking the time to leave a review, we prefer to be transparent and respect customers need time to consider the options
thank you for your business we look forward to seeing you again.,

Laz & the HGJ team

Rated 5 out of 5 stars

Platinum wedding band and oval eternity ring

My husband and I met Laz to replace my husband’s platinum wedding band. He is very happy with it.

Whilst there, I described to Laz an oval diamond eternity ring I had seen in a jewellers nearby. We agreed he would make it for me.

Laz was fantastic at sharing the design and keeping me informed throughout. His attention to detail is exceptional. I ended up with a ring that was more stunning than I imagined, more carat weight and for a better price than the one I described. I love it!!!

September 20, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us such a nice review! we really appreciate it!

Laz & the HGJ team

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