HattonGardenJeweller Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, honesty, and personalized approach, making every interaction pleasant and informative. Many people praise the swift and efficient service, noting the team's dedication to understanding individual needs and providing expert guidance throughout the process. The quality of the products, particularly the craftsmanship, receives consistent acclaim, with many customers expressing immense satisfaction with their beautiful and often bespoke items. Consumers frequently mention the outstanding value for money and the long-term support, leading many to confidently recommend the company for future purchases and services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and personalized... See more

Product

Users describe positive interactions with product, consistently praising the craftsmanship and quality of the... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting its efficiency, friendliness,... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the outstanding craftsmanship and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a genuine five-star... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied

Rated 5 out of 5 stars

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the... See more

Company replied


Company details

  1. Jewelry Designer
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


Contact info

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Create your perfect engagement ring

Let's design a truly unique ring together

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

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(181)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and quality repair/resizing

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the size just right. They took the time to explain the techniques and properties of the material and were able to avoid cutting the band. Really pleased and would definitely recommend HGJ for repair and resizing jobs.

October 29, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for your kind words Alice! we are always happy to explain our procedeures being transparent is important when handling items with such sentimental value.

Team HGJ

Rated 5 out of 5 stars

Experience you can rely on, with a great personal touch

I recently bought a diamond engagement ring from Laz at Hatton Garden Jeweller and had an excellent experience from start to finish. Laz took a genuinely personalised, 1-to-1 approach — he never rushed or pressured me, and took the time to clearly explain every step of the process, going into detail whenever needed. His patience and professionalism really stood out. Unlike other stores where it felt impersonal or sales-driven, Laz truly understood the significance of the occasion and made me feel completely at ease throughout. It was great to see the workshop itself, which added a personal and authentic touch to the experience. Communication was clear and regular, and everything was handled efficiently. I’d highly recommend Laz if you’re looking for a trustworthy and professional jeweller in Hatton Garden.

October 17, 2025
Unprompted review
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Reply from HattonGardenJeweller

Jayleen,
Thank you for taking the time to leave such a lovely review we appreciate you so much! the ring was truly spot on! was a pleasure working with you to get it just right.

Laz & the HGJ team

Rated 5 out of 5 stars

Perfect engagement ring, expertly made

I turned up with a diamond and Laz made me the perfect engagement ring. When I first met Laz, I shared the ideas I had, and he used his decades of experience to shape them into a design I was very happy with (and so my now fiancée). The quality of the ring is impeccable — which is no surprise having seen the workshop and the team at work. Thank you to everyone involved.

October 10, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Tim!!
it was a pleasure working with you we are so happy it worked out so well! you truly have something different!

Laz & The HGJ team

Rated 5 out of 5 stars

Very knowledgeable and helpful with…

Very knowledgeable and helpful with choosing the right style and type of ring. Cannot recommend highly enough.

October 17, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review Sam, we really appreciate it! remember to pop in now and then if you would like ring checked over and cleaned..

Team HGJ

Rated 5 out of 5 stars

Highly recommended

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If you are looking for fantastic quality, personal service and outstanding value, you don’t have to look any further than HGJ. We cannot recommend highly enough!!! Already thinking about the next bespoke piece of jewellery so we will definitely be back. Thank you Laz!

September 6, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Robin! for taking the time to leave such a nice review! it was truly a pleasure meeting you both and yes the ring came out spot on!
remember to bring it in for a health check and clean when you can

Laz & The HGJ team

Rated 5 out of 5 stars

Great personal experience with Laz

Great personal experience with Laz. He was very accommodating and allowed me to take my time selecting a ring and design. The ring is of high quality and excellent value for money. I would highly recommend Laz if you are looking for a personal service that makes the whole experience feel much more special than just going into a store. Will definitely use again in the future.

September 30, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Thomas! we really appreciate you taking the time to leave us such a lovely review! looking forward to looking after you again..

Team HGJ

Rated 5 out of 5 stars

Laz and the team are wonderful!

Laz and the team are wonderful! Such a inviting and genuine experience. Would 100% recommend going here. Feels personal and like youre not been taken for a ride with prices. Thank you so much!!

September 2, 2025
Unprompted review
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Reply from HattonGardenJeweller

Zak!! Thank you so much for taking the time to leave this lovely review on your experience with us, was a pleasure meeting you and making the ring which was spot on!

Laz & The HGJ team

Rated 5 out of 5 stars

Fantastic experience at the…

Fantastic experience at the Hattongardenjeweller.

I highly recommend it, as the quality of work and attention to detail are outstanding. Laz and his team will advise you in a very honest and friendly way. This place is a hidden gem, and I can only advise you to come and see them.

September 20, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave a review for us Daniel!
remember to come in now and again so we can give the rings a health check / clean always FOC. of course

Team HGJ

Rated 5 out of 5 stars

10/10 experience, highly recommend

Our experience at HGJ and specifically with Laz was 10/10. We went to two jewellers prior and the minute we found HGJ we knew this was the one for us. The service was great, authentic, genuine, fun and collaborative. We got our wedding bands from here and it will forever be our go to for any and all future jewellery. HIGHLY recommend!

June 30, 2025
Unprompted review
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Reply from HattonGardenJeweller

Georgia!!
Thank you for this lovely review, your kind words mean so much to us! we are so happy all went so well for you both.

Laz & The HGJ team

Rated 5 out of 5 stars

Quality service by genuine people

Firstly, I strolled round Hatton Gardens cluelessly, batting off sleazy salesmen trying to force tacky rings down my neck for a premium price. Did some research and stumbled across Hatton Gardens Jewellers. I’ve had the joy of interacting with both Vincent and Laz, with Laz being the man to walk me from zero knowledge to knowing everything about the diamond for my fiancée. The craftsmanship is incredible, and he got my brief down to a T. After a few CAD designs and tweaks later, the ring was ready to collect within a few weeks.

No doubts — will be using these guys again for our wedding bands and any future jewellery we need. The only downside I can give is that the hot chips offered for lunch took too long, I was contemplating skipping my meeting but didn’t have it in me.

August 18, 2025
Unprompted review
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Reply from HattonGardenJeweller

Nice one Tony! Thank you so much for this pukka review! it means so much to us here. The ring came out spot on, it was a pleasure working with you on the design...
next time you come in we will make sure Chips arrive quicker!!


Laz & The HGJ team

Rated 5 out of 5 stars

Top man Laz!

Top man Laz!

Had a fantastic experience at Hatton Garden Jeweller with Laz and the team. As an extreme novice when it comes to jewellery and especially engagement rings, Laz was super attentive, informational and also gave honest opinions when needed. The engagement ring outcome is superb and I couldn't have asked for a smoother & clearer process - thanks Laz!

August 28, 2025
Unprompted review
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Reply from HattonGardenJeweller

Jack!
thank you so much for taking the time to leave such a lovely review, we appreciate it so much!
it was a pleasure meeting you and a pleasure making the ring for you which came out perfect!
remember to bring it in now and then for a FOC health check and clean

Laz & The HGJ team

Rated 5 out of 5 stars

Great experience with Laz

Had a great experience with Laz when purchasing an engagement ring - I had a minimal amount of knowledge of the various options, but he was able to give expert advice throughout. Laz was engaging and helpful throughout the whole process, and I ended up with an engagement ring which my fiance loves. Additionally Laz was also able to resize the ring for free once I'd proposed. Would highly recommend.

June 30, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Laurence!
for taking the time leave us such a kind review of your experience with us
remember the ring can come in now and again for a health check FOC

Team HGJ

Rated 5 out of 5 stars

Excellent experience all round in…

Excellent experience all round in creating a bespoke engagement ring with Laz and the team at Hatton Garden Jeweller. The quality of their work is second to none and it's clear that they really care about their customers. I will most certainly be returning and recommending them to friends and family. I could not speak more highly of this jeweller! Thank you again for creating such a beautiful ring!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Been using Laz for the last several…

Been using Laz for the last several years and has always delivered great jewellery and good prices and the best quality. I have recommended him to a number of friends and clients and are all happy with the service they have received. Keep up the great work Laz will be back soon 🤌

August 20, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much Neil! for leaving us a review its always a pleasure working with you! we look forward working with you again!

Laz & the HGJ team

Rated 5 out of 5 stars

White Glove Service

I had so many questions about the engagement ring I wanted to purchase and I even had last minute changes that I sprung on the team on the day of my consultation.

I met with Laz and we had a long and detailed consultation where he guided me through everything I needed to know. He also helped me to sound out ideas and make sense of my uncertainties such as ring size, type of stone that made sense for my budget etc. He never once steered me down a rabbit hole nor did he try to up my budget. He was very conscious and honest about what my budget would get me and let me be the decider of if I wanted to up it.

I made my decision on the day of my consultation because I had a good feeling about HGJ. The fact they were a work shop able to build custom designs was something that really called to me.

The team got the ring ready for me in just over two weeks with all my specifics. I’m super happy with what ended up being as is my fiancé. We will be returning to discuss and design our wedding bands in the near future.

Really great service all around, especially for someone like me who can get caught up and overthink the details.

Thank you team.

May 30, 2025
Unprompted review
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Reply from HattonGardenJeweller

Samuel
Thank you so much for taking the time to leave this review!
we spend as much time as it takes to guide our customers through the process - we know how important this is!
was a pleasure meeting you! we look forward to assisting you again.

Laz & the HGJ team

Rated 5 out of 5 stars

I found Hatton Garden Jewellers whist…

I found Hatton Garden Jewellers whist looking for a place to get my fiancées engagement ring resized. Due to the positive reviews online we went, and it didn’t disappoint.

Laz is a great guy- he knows exactly what he is talking about and is very honest with his thoughts if you’re looking for an opinion on something. He made us feel very welcome and I will absolutely be returning.

The craftsmanship is incredibly impressive, and they got the ring resized in less that 24 hours which meant my fiancé wasn’t without her new ring for long.

Thanks for looking after us.

Jack from Carlisle

August 27, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Jack! for taking the time to leave us such a kind review! we really appreciate your business! and look forward to working with you again.

Laz & the HGJ team

Rated 5 out of 5 stars

A Dream Engagement Ring, Perfect in Every Way

I cannot recommend Laz, Vince and their team highly enough. They recently created my handmade engagement ring and the whole experience has been exceptional from start to finish.

From the moment I walked in, they were warm, friendly and incredibly helpful. They took the time to understand exactly what I wanted and made me feel completely confident in their ability to bring my vision to life. The result is beyond anything I could have hoped for — a stunning Art Deco–style ring that is perfect in every way.

Their craftsmanship is second to none, and if you have a bespoke idea or a vision for something unique, you can absolutely trust them to deliver. My expectations were not just met but exceeded, and I trusted them every step of the way. This is a once-in-a-lifetime piece of jewellery and they have made it truly special.

August 8, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave such a lovely review!
the ring certainly was a special order! the complexity was challenging but very satisfying when finished, truly is a unique design for an engagement ring we was thrilled with the outcome and it was lovely meeting you both.
thank you again for your kind words!!

Laz & The HGJ team

Rated 5 out of 5 stars

More than just a piece of jewellery

Laz and the team at Hatton Garden jeweller are genuinely in a different class.

I'd had 4/5 consultations at different jewellers in Hatton to get 4 bespoke engagement rings and wedding bands made and none of them came close to my experience with the team at Hatton Garden Jeweller.

They are honest, personable and know exactly what they're talking about.

When other jewellers put hurdles and no's in front of me, Laz had solutions and was passionate about getting the results I needed.

10/10 experience. As and when I get anything else made, I wont be going anywhere else.

I could not recommend highly enough. Thank you Laz and the team.


August 2, 2025
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Reply from HattonGardenJeweller

Thank you Josef!
we really do appreciate you taking the time to leave us such a kind review of your experience with us - it was a pleasure meeting you!

Laz & The team HGJ

Rated 5 out of 5 stars

Honest and transparent with fine craftsmanship

My fiancé booked several appointments with jewellers in Hatton Garden based on reviews, with Laz as our last appointment of the day. Meeting Laz was like a breath of fresh air - there were no flashy sales rooms or any sign of arrogance. Instead, we were greeted by the charismatic Laz who gave us down to earth advice and no upsell, which was really refreshing.
Laz is confident that he & his team will be able to meet your needs - a confidence built on decades of experience. He is rightly proud of his team of craftsmen.
He talked us through the different options for our gemstone of choice, showing us the gems. He explained the pros and cons of the different sizes and cuts of gemstone for the style of ring we wanted. After our first consultation, we knew that we wanted Laz & his team to make my engagement ring.
We found that Laz offered us an honest and transparent service from start to finish. He is passionate about his craft and we felt assured that my ring would be made with care and attention to every minute detail.

During the designing of the ring, Laz kept us informed of anything that needed to be changed and he was in contact with us during the making of it - sending photos & videos.
Laz was as excited as us when we went to collect my ring. With just one look, we could see why - it was absolutely spectacular! It was the embodiment of our ideas & hopes - in fact, it exceeded these!
We feel that Laz invested a part of himself in the making of my ring - it’s as if he’s making the jewellery for a dearly loved member of his family.
We couldn’t be any happier with my engagement ring and we’re are going back to get our wedding bands made. We would definitely recommend.

July 12, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for this lovely review it means so much to us here!
we do indeed put our all into every order we get.. there are many to choose from so we always feel grateful for the trust we get from customers that go with us ..
every thing we produce has to be spot on for us too..

its been so lovely meeting you both and I will see you agin soon!

thank you both so much!

Laz and the HGJ team

Rated 5 out of 5 stars

Personalized Custom Ring Experience

Laz and his team are professional artists. I wanted a custom pinky ring for my birthday. I was pretty new to lab grown diamonds and Laz took the time to walk me through every step of the process and educated me along the way. He did not try to upsell me or steer me in directions I didn't want to go - he is truly a trusted advisor. The ring isn't your typical pinky ring (which is what I wanted) and Laz made sure it was exactly what I dreamt of. Would recommend his team to anyone I know.

July 14, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Madeline for taking the time to leave us a review.. we are so happy to know we added to your special day!
thank you for trusting in us

Laz and the HGJ team

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