Hatton James Legal Reviews 

196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and legal team for being exceptionally helpful, supportive, and knowledgeable when handling intricate settlement agreements. Reviewers frequently showcase the exceptional balance of professional expertise and genuine human empathy demonstrated throughout the entire journey. People deeply appreciate the clear communication, professional guidance, and prompt responses that successfully make complex employment matters completely stress-free and manageable. Some reviewers were not happy with communication or response times during difficult periods, mentioning occasional difficulties reaching their assigned lawyer by email. A few consumers also noted that they wished for a bit more push, greater optimism, and more thorough discussions before finalizing their documents.

What people talk about most

Staff

Consumers find staff to be exceptionally professional, knowledgeable, and supportive throughout their legal... See more

Service

Reviewers express high satisfaction with the professional service, describing it as swift, efficient, and... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

User experience

Users describe positive interactions with user experience, highlighting clear, concise, and simple processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first point of connecting up-to date the staff at Hatton James have been very helpful, informative & supportive beyond measure. We have felt so secure whilst in their very capable & profes... See more

Rated 5 out of 5 stars

Knowledgeable, and kept on top of everything. I got the exact outcome I was looking for. the reception team were also fantastic and looked after me. The lawyer I had could perhaps be a little more... See more

Rated 5 out of 5 stars

As the title says, they made my settlement agreement both stress free and we're friendly, something ypu really need at that time. That went from the initial admin staff, to Gareth who dealt with my... See more

Rated 5 out of 5 stars

Hatton James Legal were brilliant to work with. They sat me down and took me through things clearly at my pace, I felt in control and confident. They even spotted something in my contract that allo... See more


Company details

  1. Law Firm

Written by the company

Our specialist team of Birmingham employment lawyers has vast experience in dealing with employment and HR matters - read more on HattonJamesLegal.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(196)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely unprofessional firm

This is by far the worst firm I have ever encountered. If I could, I would give them zero stars.

Don’t be misled by the fake reviews. Their only concern is taking your money without providing any meaningful legal service. I was charged an exorbitant amount for what felt like mere conversations. My initial interaction was with Jaspal, who abruptly ended the call before I even finished speaking. His priority seemed to be sending an invoice rather than understanding my needs.

Customer service: Terrible. I had to repeatedly follow up just to get a simple email.

Communication: Awful. No updates, no empathy, no explanations, and no real action.

Legal services: Nonexistent. They lack genuine employment law knowledge and seem to think throwing around a few legal terms qualifies them as employment solicitors.

Overall, this was an extremely disappointing experience. Save your money and go to a reputable firm that truly values its clients.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Firm, Run like a plague

AVOID at all costs. Worst firm I have ever dealt with. I wish there is a zero star option to give.

Don't be fooled by the fake reviews. All what they care about is taking your money without giving you meaningful legal service. They have charged me a lot of money just to chat. I spoke with Jaspal initially and the guy hang up on me before I even finish. All what he cared about is to send me invoice before even knowing what I was looking for.

Customer service: ZERO star, I had to chase these guys numerous times to send just an email.

Communication: ZERO star, no updates, no empathy, no explanation, no actions.

Legal services: Zero star, these guys don't have employment knowledge, they think that using few legal terms will make them employment solicitors.

Honesty: zero star, we agreed on a price for the work on the call and then they increased the price that we agreed on the call in a great amount trying to take advantage of my situation.

Overall extremely bad experience. Save your money and find a true reputable firm that treats their customers well.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive and responsive service

I recently used Hatton James Legal for an employment matter and their service was great. Gareth was professional and responsive, working easily within the timelines. He provided comprehensive guidance and advice. Everything was very straightforward and easy.

September 17, 2024
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Reply from Hatton James Legal

We're so grateful that you took the time to review us and are glad you had a good experience.

Rated 5 out of 5 stars

Great experience with Hatton James Legal

I had a great experience with Hatton James Legal. My consultation was with Gareth, who was excellent. He clearly explained my situation and outlined what I could and couldn’t do. We actually went over the scheduled time, but Gareth never rushed to end the meeting or give quick answers. He made sure I fully understood my case and gave me all the time I needed. I will definitely continue working with them and highly recommend their services.

September 19, 2024
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Reply from Hatton James Legal

Great to hear - thank you so much for taking the time to let us know.

Rated 5 out of 5 stars

The Solicitors at Hatton James were…

The Solicitors at Hatton James were extremely considerate to my situation and showed the utmost professionalism and kindness during my difficult journey. I was immensely pleased with the result and would be happy to recommend them.

August 29, 2024
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Reply from Hatton James Legal

Thank you - it was a pleasure to work with you

Rated 1 out of 5 stars

This firm is a joke

This firm is a joke. They claim to be employment law specialists. I have a friend that worked for them and didn’t get paid.

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

Do not hesitate

Anybody considering Hatton James Legal do not hesitate. I highly recommend working with them as had a good experience. They have always answered all my questions in swift time and listened carefully.

December 17, 2023
Unprompted review
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Reply from Hatton James Legal

Thanks for taking the trouble to let us know.

Rated 5 out of 5 stars

Settlement agreement

Excellent services provided by Gareth, came straight back to me when requested with clear information, would recommend, would use again

September 1, 2023
Unprompted review
Hatton James Legal logo

Reply from Hatton James Legal

We're grateful for the feedback, thanks

Rated 5 out of 5 stars

I would highly reccomend Hatton James…

I would highly reccomend Hatton James Legal and would definately use again. Very efficient and helpful. They were always on hand to advise if I had any questions and very prompt in responding to emails. Thank you for all your help, much appreciated.

July 21, 2023
Unprompted review
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Reply from Hatton James Legal

Thank you!

Rated 4 out of 5 stars

Settlement Agreement

I used Hatton James Legal to review and advise on an employment settlement agreement after I was made redundant.
The service they supplied was very helpful and professional which enabled me to fully understand the agreement

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and results

We received great service from Jaspal at Hatton James Legal to help me with a redundancy dispute. Great communication and advice that helped reach a settlement agreement with my employer. Would recommend.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I used the Shirley branch of Hatton James Legal Limited for a settlement agreement and found their service to be exceptional. The two partners I spoke to were very professional and made the whole process very easy to follow. I’d recommend them to anyone with an employment-related issue.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Redundancy settlement.

Highly recommend Hatton James Legal, they are professional, friendly and offer a jargon free service!

Sharon Ellis

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Difficult situation

My wife was dealing with a work issue but sadly passed away before it could be concluded. I then took over and had the pleasure of dealing with Gareth he was faultless and I can not thank him enough. I know Gareth found this hard to deal with as my wife was only 42, in the end I made the decision to take a settlement Gareth was confident he would win the case and I have no doubt he would of. The whole team communicate very well and give excellent advice, I thank them all for there support over the last 6 months.

November 17, 2021
Unprompted review

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