Hatton James Legal Reviews 

196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and legal team for being exceptionally helpful, supportive, and knowledgeable when handling intricate settlement agreements. Reviewers frequently showcase the exceptional balance of professional expertise and genuine human empathy demonstrated throughout the entire journey. People deeply appreciate the clear communication, professional guidance, and prompt responses that successfully make complex employment matters completely stress-free and manageable. Some reviewers were not happy with communication or response times during difficult periods, mentioning occasional difficulties reaching their assigned lawyer by email. A few consumers also noted that they wished for a bit more push, greater optimism, and more thorough discussions before finalizing their documents.

What people talk about most

Staff

Consumers find staff to be exceptionally professional, knowledgeable, and supportive throughout their legal... See more

Service

Reviewers express high satisfaction with the professional service, describing it as swift, efficient, and... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

User experience

Users describe positive interactions with user experience, highlighting clear, concise, and simple processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first point of connecting up-to date the staff at Hatton James have been very helpful, informative & supportive beyond measure. We have felt so secure whilst in their very capable & profes... See more

Rated 5 out of 5 stars

Knowledgeable, and kept on top of everything. I got the exact outcome I was looking for. the reception team were also fantastic and looked after me. The lawyer I had could perhaps be a little more... See more

Rated 5 out of 5 stars

As the title says, they made my settlement agreement both stress free and we're friendly, something ypu really need at that time. That went from the initial admin staff, to Gareth who dealt with my... See more

Rated 5 out of 5 stars

Hatton James Legal were brilliant to work with. They sat me down and took me through things clearly at my pace, I felt in control and confident. They even spotted something in my contract that allo... See more


Company details

  1. Law Firm

Written by the company

Our specialist team of Birmingham employment lawyers has vast experience in dealing with employment and HR matters - read more on HattonJamesLegal.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(196)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Constructive dismissal

Throughout what coronavirus has turned into a rather protracted process, the advice I received from Gareth, Jenny and Jaspal was both informed and professional. It seemed that nothing was too much trouble for them, and I am confident that the deal which was eventually agreed with my former employer was the best possible for me. I would have no hesitation in recommending them to anybody who was unfortunate enough to be in the same situation that I found myself in.

March 12, 2021
Unprompted review
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Reply from Hatton James Legal

Thanks for that - good to see another happy outcome!

Rated 5 out of 5 stars

Redundancy settlement

The service was excellent from start to finish very professional and friendly people i dealt i with would not hesitate to recommend them to anyone.

December 21, 2020
Unprompted review
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Reply from Hatton James Legal

Many thanks for letting us know Tony. All the best for the future.

Rated 5 out of 5 stars

Very professional company

Very professional company, replied to emails and calls immediately and I would highly recommend them. It makes things so much easier when companies know what they are doing and make The whole process stress free - well done!

August 11, 2020
Unprompted review
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Reply from Hatton James Legal

Hi David and many thanks for letting us know on Trustpilot!

Rated 1 out of 5 stars

I had a very negative experience with…

I had a very negative experience with Hatton James. They were not prompt in responding to e-mails and when on the phone it appeared that there was always an argument in the background. Whilst I cannot fault their legal advice, I nevertheless got a negative feel and did not feel 'cared for' or 'looked after'.

July 23, 2020
Unprompted review
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Reply from Hatton James Legal

Thank you for taking the time to give feedback. Unfortunately, because your review was anonymous we can't review the situation but if you get in touch will gladly do so. Otherwise we thank all our clients for their tolerance whilst we’re on lockdown due to Covid-19. There may be some delays and occasional family background noises as most of us who work from home in these difficult times.

Rated 5 out of 5 stars

So far my experience of Hatton James…

So far my experience of Hatton James has been excellent. I have been contacted regularly with updates and the process has been dealt with very efficiently. They have been able to answer all of my questions and concerns and help me to feel confident with what my steps are. I would highly recommend them.

May 7, 2020
Unprompted review
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Reply from Hatton James Legal

Thank you for taking the trouble to let us know how your case went

Rated 5 out of 5 stars

Outstanding service

The service I have received from Hatton James Legal has been outstanding. At every stage I have been consulted and advised appropriately on the next steps. The attention to detail has been impressive and the staff at Hatton James Legal have worked tirelessly to ensure my case is successful. I also found them easy to talk to and friendly in their approach to dealing with me. I have no hesitation in recommending Hatton James Legal.

April 2, 2020
Unprompted review
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Reply from Hatton James Legal

That's very kind of you to say. Thank you for taking the time to review our firm.

Rated 5 out of 5 stars

Redundant after 40 years service!

After 40 plus years I was made redundant by my employer. I sort advise from Hatton James and they helped me get through a tough situation with a great deal of ease. No stress for me they dealt with everything, I just told them what had gone on and they put everything in the right order and in the right terminology so that in my opinion I left with the best deal available to me.

April 2, 2020
Unprompted review
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Reply from Hatton James Legal

It was our pleasure. Thank you for your time in leaving a review.

Rated 5 out of 5 stars

Very professional and helpful

My case is still ongoing but I have had good regular contact from my very first call with them. They have let me know what they are doing every step of the way and I have full confidence in them to settle my case successfully. So far so good.

March 26, 2020
Unprompted review
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Reply from Hatton James Legal

That's good to hear! Thank you,

Rated 5 out of 5 stars

Finding Jaspal & Gareth have been a…

Finding Jaspal & Gareth have been a godsend, helping us with an on going case they are always professional and full of knowledge. Keeping us up-to-date we know exactly where we are at and what our goal is.

Thanks guys

Kris

March 20, 2020
Unprompted review
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Reply from Hatton James Legal

Good to know we have been helpful in your dispute - thank you!

Rated 5 out of 5 stars

Very fast excellent service

Very fast excellent service, knowledgeable, taking the time to listen and deal with the issues at hand in a thorough and professional way. Highly recommended.

March 16, 2020
Unprompted review
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Reply from Hatton James Legal

Thank you very much for the feedback, it's good to hear.

Rated 5 out of 5 stars

Jaspal & Gareth have been a great help

Jaspal & Gareth have been a great help, quick to respond and some great advice. My case is still going on due to the complexities but they have certanily reasured me, and I know what the next stage is.
Many thanks
Jason

March 13, 2020
Unprompted review
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Reply from Hatton James Legal

Thank you for your time in leaving this review Jason.

Rated 5 out of 5 stars

Very professional and quick service!

Very professional and quick service!

I had an issue with my previous employer and Hatton gave me very good and helpful advice

March 9, 2020
Unprompted review
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Reply from Hatton James Legal

It was a pleasure working with you.

Rated 5 out of 5 stars

Good experience

Helpful, friendly and achieved a great result.

March 5, 2020
Unprompted review
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Reply from Hatton James Legal

Thank you for taking the time to review us, it's much appreciated.

Rated 5 out of 5 stars

24 employment solicitor

24 employment solicitor. Called up around 10pm midweek and needed a fast resolution to my settlement figure. I was put in contact and seen a gentlement called Jaspal the very next day. All sorted in less than 24 hours!! Excellent service.

March 5, 2020
Unprompted review
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Reply from Hatton James Legal

Happy to help. We answer calls late because it's not always convenient to make employment-related calls when you're at work.

Rated 5 out of 5 stars

Brilliant!

Brilliant!
Jaspal and Gareth have really helped by giving legal advice in a very timely and professional manner.

I hope to work with them in the future again.

I cannot recommend them enough.

March 5, 2020
Unprompted review
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Reply from Hatton James Legal

Thank you for the review!

Rated 5 out of 5 stars

Excellent legal service

Gareth Davies was very knowledgeable and helpful. He was very responsive and gave solid advice to help me through a complex situation and achieve a good settlement. I wholeheartedly recommend him and the firm.

December 19, 2019
Unprompted review
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Reply from Hatton James Legal

Many thanks for leaving this review!

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