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Rated 1 out of 5 stars

DO NOT BUY FROM HERE!!! I purchased a dress, was bullied into not claiming a refund, offered several different amounts instead of returning as apparently it's so costly to return the item. After I pub... See more

Rated 1 out of 5 stars

TERRIBLE! I bought 4 phone holders as fun Christmas presents. These broke 2 screen protectors as we attached them to the phones. DO NOT believe the web page promise of 'hassle free no questions' retu... See more

Rated 2 out of 5 stars

I bought a plush bed for our dog after buying a similar one from another company. Such a disappointment as this one is of very poor quality with the base having very little filling compared to the fi... See more

Company replied

Rated 1 out of 5 stars

Only given them 1 star because I couldn't put zero. Bought a gnome Christmas advent calendar and it is absolute rubbish. I dare not say what I paid because I've been totally scammed. Not as advertised... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

Welcome to our online store! At Havegoods, we are passionate about providing our customers with a unique and satisfying shopping experience. Our goal is to offer a wide range of high-quality products that meet the diverse needs and preferences of our valued customers.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY FROM HERE!!

DO NOT BUY FROM HERE!!! I purchased a dress, was bullied into not claiming a refund, offered several different amounts instead of returning as apparently it's so costly to return the item. After I published a review on here, they contacted me to say they would of course give me a full refund, but only if I took down the review, 10 days later and nothing so I have reinstated this review.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars
Havegoods logo

Reply from Havegoods

Dear Doru Petriuc,

Thank you for sharing your feedback. We are truly sorry to hear that you have not received your order after two months. We completely understand your frustration and disappointment—this is not the experience you should have had, and we sincerely apologise.

We take your complaint very seriously. Orders that take this long are unacceptable, and we want to resolve this for you immediately.

To help us locate your order and resolve your issue as quickly as possible, please email service@havegoods.uk with your order number.Once we receive your details, we will prioritise your case and ensure your refund is issued promptly.

We are genuinely sorry for the distress this has caused you. Thank you for holding us accountable—it helps us improve.

Kind regards,
Havegoods Customer Service Team

Rated 1 out of 5 stars

Wrong order delivered!!

Incorrect product delivered and when I asked to return the item and the correct item be delivered I was offered partial refund instead of £3 when product was delivered£19.99!!!!

From my experience I’d say don’t bother to order

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

am very disappointed with this company

Iam very disappointed with this company. I requested a full refund for my order, but instead, I have only been offered £5,then 7 then 9 , which is unacceptable. I expected better customer service and hope this issue will be resolved promptly with the full refund."

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting on a refund

Product arrived i wasn’t happy with it and have asked for a return - information says I’m entitled to a full free refund but I first sent an email almost 4 weeks ago and still haven’t had my refund. I have had several emails offering much lower amounts and for me to keep the product. This really is ridiculous.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE!

TERRIBLE!
I bought 4 phone holders as fun Christmas presents. These broke 2 screen protectors as we attached them to the phones. DO NOT believe the web page promise of 'hassle free no questions' returns. It took 6 weeks of constantly emailing requesting refund and return details. At every request the supplier kept negotiating for us to keep them, refusing our requests to return for a refund. In the end we managed to recover 50% of the cost and accepted this as we were more and more angry and exasperated and wanted to draw a line under the whole affair and take it as a lesson learnt -that clever Facebook adverts are not all they seem. Do not go anywhere near this company!.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Havegoods.uk very dishonest

Havegoods.uk is not based UK. I ordered a Balloon Battle Game. They send me a poor quality items, not the same as photos. I asked for a refund, because they are not in UK they would not take the return. Instead the offered a partial refund. They don't abide by Trading Standards or their own returns and refunds policy. After two months of emails, getting Trading Standards involved and post a 1 ⭐ review on Trustpilot. They ask me to take down the review for a full refund. I did, received a full refund and got to keep the game, which I put in the bin!

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

Rubbish! Sadly giving no stars is not an option - it should be. These people are either amateur or con-artists, or perhaps both.
I ordered from them at the beginning on December. It is now the 27th and still nothing. In fairness, they are replying to my emails and have offered £10 off!
It’s too late. In desperation I ordered the same items from Amazon just before Christmas - they were cheaper and arrived the next day.
AVOID HAVEGOODS AT ALL COSTS.

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, same company as Dimoohome. Avoid, goods will never arrive. Selling same products!!!

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. Ordered early December... email advising being delivered on10 December....nothing received ...emailed company but no reply back... lost £70! Very unhappy

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Sold me a product set that doesn’t work together and won’t help me return for a full refund. Wasting my time for over a week offering partial refunds and alternative products. Don’t waste your money.

December 16, 2024
Unprompted review
Rated 4 out of 5 stars

Very pleased

I found the product very good no complaints about the good or the service kept me informed and arrived safely. I will use the agian.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY. Item didnt turn up - claimed they couldn’t find address in UK but tracking showed item still in China. Tried their service email but was rejected so clearly a scam -avoid at all costs

December 3, 2024
Unprompted review
Havegoods logo

Reply from Havegoods

Dear customer,

We are deeply sorry for the problems you encountered during your experience. This is definitely not the service we want our customers to experience.

According to your feedback, the package may have encountered problems during transportation. We are very willing to investigate further and resolve this issue for you. Please provide the order number or relevant information so that we can check it immediately and ensure that you get a satisfactory solution.

In addition, regarding the situation where we cannot contact you, we will also conduct internal inspections and improve our communication channels to ensure that customers can contact us smoothly.

Thank you for your feedback, it is very important for us to improve our service. If you have any other questions, please feel free to contact us!

Rated 1 out of 5 stars

Buyer beware

Only given them 1 star because I couldn't put zero. Bought a gnome Christmas advent calendar and it is absolute rubbish. I dare not say what I paid because I've been totally scammed. Not as advertised at all. Learn by my costly mistake, do not order from these con merchants.

November 29, 2024
Unprompted review
Havegoods logo

Reply from Havegoods

Dear Customer,

We are sorry to hear that you are disappointed with your purchase. This is never what we want our customers to experience.

We value every customer's feedback and would love to help you. If you can provide an order number or more specific information, we will immediately investigate and work to resolve your issue.

We are always committed to improving product quality and customer experience, and we appreciate your feedback. We hope to have the opportunity to bring you a better service experience.

If you need further support, please feel free to contact us!

Rated 1 out of 5 stars

Poor service

Poor service. They don't refund items. It's a scam. Beware. I've spent weeks to no avail. I'm not sure how they get away with it. They need investigating. Dodgy company.

October 21, 2024
Unprompted review
Havegoods logo

Reply from Havegoods

Dear Customer,

We are very sorry to hear that you are dissatisfied with our service. This is never the experience we want our customers to go through.

Please provide your order number or contact us so that we can investigate your situation in detail. We are committed to resolving any issues and ensuring customer satisfaction. If your refund or other request has not been processed, we will prioritize your follow-up and resolve it as soon as possible.

Once again, we apologize for the inconvenience you feel and thank you for your feedback, which is very important for us to improve our service.

Looking forward to your reply.

Rated 1 out of 5 stars

I would advise that you don't


I would advise that you don't
Purchase anything from
This website.
Products are cheap rubbish from china I expect and the won't pay
Refund.
If you do get faulty or damaged goods and the won't return your money then speak to your bank
About getting money back.

November 4, 2024
Unprompted review
Havegoods logo

Reply from Havegoods

Dear Customer,

Thank you for sharing your feedback, we are deeply sorry for this. Our goal is to provide each customer with high-quality products and services, and obviously we failed to meet your expectations in your case, and we are sorry for this.

If you encounter any problems, such as defective or damaged goods, please contact us and provide your order number or relevant details. We will do our best to find a suitable solution for you.

Your opinions are very important to us, and we are committed to continuously improving our services to avoid similar situations. Thank you for your patience and understanding.

Rated 1 out of 5 stars

Not even a one star

Not even a one star. I thought I was getting a lovely gnome advent calendar but no. Then when I tried to contact the company they never even answered my emails. I payed through PayPal and they took up the case for me, but to no avail. I asked if they could give me an email for Hobbyart which they did but it didn’t exist what a surprise.The company want me to send back the item first before they will issue a refund, but the only problem is that it will cost me £23 to send it back to CHINA. Under no circumstance use these people.

November 8, 2024
Unprompted review
Havegoods logo

Reply from Havegoods

Dear Customer,

Thank you for sharing your experience. We sincerely apologize for your dissatisfaction with our products and services.

Regarding your order issue, we understand that the return process may have caused you inconvenience. As per our policy, we usually provide solutions based on customer feedback and specific circumstances. If the previous communication did not resolve your issue, we regret it and hope to assist you further.

Please contact our customer service team again with your order number and details. We will prioritize your request and try our best to find a more convenient solution for you. Your feedback is important to us and we also hope to rebuild your trust.

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