DO NOT BUY FROM HERE!!! I purchased a dress, was bullied into not claiming a refund, offered several different amounts instead of returning as apparently it's so costly to return the item. After I pub... See more
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TERRIBLE! I bought 4 phone holders as fun Christmas presents. These broke 2 screen protectors as we attached them to the phones. DO NOT believe the web page promise of 'hassle free no questions' retu... See more
I bought a plush bed for our dog after buying a similar one from another company. Such a disappointment as this one is of very poor quality with the base having very little filling compared to the fi... See more
Company replied
Only given them 1 star because I couldn't put zero. Bought a gnome Christmas advent calendar and it is absolute rubbish. I dare not say what I paid because I've been totally scammed. Not as advertised... See more
Company replied
Company details
Written by the company
Welcome to our online store! At Havegoods, we are passionate about providing our customers with a unique and satisfying shopping experience. Our goal is to offer a wide range of high-quality products that meet the diverse needs and preferences of our valued customers.
Contact info
United Kingdom
- service@havegoods.uk
- havegoods.uk
1.7
Bad
62 reviews
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just a bunch of scammer
Just a bunch of scammers, bought an item and it arrived and was nothing like it said and was over charged. they just stopped answering my emails asking for a refund for a return. Also note that 90% of what they sell is 50% cheaper on many other sites, please look and you will see this is true. TOTAL Scammers, Please take care to avoid.
October 7, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your feedback. We apologize for the frustration you experienced during your purchase and understand your disappointment that the product you received did not meet your expectations.
We take customer satisfaction very seriously and will do our best to provide you with a solution if there is a problem with the product or it does not match the description. Please contact us again through our customer service email with your order number and relevant details. We will investigate and process a refund or replacement for you immediately.
Regarding price issues, our pricing is based on product quality, service costs and logistics support, and may differ from other websites, but we are always committed to providing reasonable value and quality service.
Looking forward to the opportunity to solve your problem and rebuild your trust in us.
Very poor quality fidget toys and company refusing refund
I bought some of the wonder fidget toys and when they arrived they were very poor quality, they fell apart when you twisted them. I have been emailing their customer services every day for 2 weeks and they are refusing a full refund despite their returns policy.
Quote from your website: 'Love It, Or Your Money Back. Guaranteed. Hassle free, no questions asked returns. We stand behind our goods and services and want our customers to be nothing short of satisfied. We make it a priority to take care of our customers and exceed their expectations.'
This is a false statement. Please do not purchase anything from their website.
September 16, 2024
Unprompted review
Scam website
This website is an identical Carbon Copy to Luckinwish, which is a scam.
Don’t part with your money.
Bought 3 mugs from Luckinwish that were advertised to have a 3D effect. Mugs arrived and were nothing like the ones advertised, but we’re cheap rubbish with a transfer applied that was stretched and of very bad quality. This is obviously a scam so please avoid at all costs.
Please don’t waste your money like I did!
October 21, 2024
Unprompted review
Placed an order on the 26th of…
Placed an order on the 26th of september 2024 and had absolutely no response as to the order being sent, emailed twice and still nothing, wondering now wether this is a scam website 😏
September 26, 2024
Unprompted review
Disappointed 😞☹️
I recently bought a hair curling gadget which looked brilliant on advert but truly it just doesn't work anything like that,I just wasted over ,,£20 for this item and it's even a waste of time trying to get a curl I can't remember the date I received it
September 2, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your experience with us. We are very sorry to hear that you are disappointed with the curling gadget and deeply regret that the product did not meet your expectations.
Although you do not remember the specific delivery date, we still want to help you solve the problem. Please provide your order information or other relevant details, we will find your order and discuss a suitable solution.
We value your feedback and hope to have the opportunity to provide you with satisfactory service.
Very very poor quality don't touch this…
Very very poor quality don't touch this company obviously made in China......0 rating
September 25, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for your feedback. We are sorry for your experience with the product quality. We always strive to provide customers with quality products and services, and your feedback is very important for us to improve.
If you wish, we can further understand your order and provide you with support. Please share more order information and we will do our best to find a suitable solution for you.
Thank you for your understanding and patience.
I wouldn't even give this crowd a star…
I wouldn't even give this crowd a star if I could get away with it. Paid through PayPal. Never received my item. Opened a dispute. Couldn't get the item or my money back. Said it was delivered. PayPal took there word for it. Vertically stole 20 pound from me and Couldn't get it back. Beware
June 29, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your experience and we are very sorry for the problems you encountered with this purchase. We are sorry to hear that you did not receive your order and were unable to resolve the refund issue.
We value customer feedback and hope to help you find a solution. Please provide more information and we will do our best to investigate the matter and assist you. Your satisfaction is of utmost importance to us.
Thank you for your understanding and we look forward to assisting you.
Don't buy unless you are sure it's what you want but even then items not as seen in adverts. I would suggest you don't give this company your money.It may seem a bargain but it probably won't be.
Took absolutely ages to come.I could have almost grown a real hedge the time this took to arrivePrivacy fence which I paid £60 for.Its basically a wooden frame with a few leaves stuck on it.You can see straight through it so obviously does not serve its purpose as a privacy fence.Lots of emails sent but not answered. I want a return address but it doesn't look like I am going to get one.Trading standards are going to be informedThe item doesn't look anything like in the advert.
This company is now pestering me to review my comments.
I have nothing more to say than I lost half of the cost of this rubbish they sent me which I took to the tip..Best place for it.
August 22, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your feedback and we are very sorry for the problems you encountered with your purchase. We understand that you are dissatisfied with the product quality and delivery time, which is not the experience we want to provide to our customers.
Regarding the privacy fence and return issues you mentioned, we take your feedback very seriously. We will immediately investigate this matter and assist you as soon as possible. Please let us know your specific needs and we will do our best to resolve them.
Your satisfaction is of utmost importance to us and we hope to find a suitable solution.
Thank you for your understanding and patience.
- Rubbish shower heads
- Rubbish shower heads.
- Poor quality and bad performance
- Surprising that we are offered gifts if we leave a 5 star review.
They advertised German shower head but it came form China.
May 11, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for your feedback and we are very sorry for your experience with the shower head. We understand your disappointment with the quality and performance of the product, which is not the standard we want to provide to our customers.
Regarding the issue you mentioned about the source of the gift and product, we will investigate this and ensure that we can provide more transparent information to our customers in the future. We value the opinions of our customers and hope to find a suitable solution to remedy your dissatisfaction.
If you have any specific needs or ideas, please feel free to contact us. Thank you for your understanding and patience.
Great service
Happy with my purchase of 2 Sunflowers Pictures
Delivery was quick too
Will order from you again
June 3, 2024
Unprompted review
Do not use this company
The goods were not as advertised. Asked for a refund. They have not sent the return address and do not respond
June 28, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your feedback with us. We deeply regret the problems you encountered during your purchase, especially regarding the product not being as advertised and the failure to provide a return address in a timely manner.
Please be assured that we take customer satisfaction very seriously. We will promptly investigate this matter and provide you with a solution as soon as possible. You can contact us via email and we will ensure that you are provided with the information and support you need as soon as possible.
Thank you for your understanding and patience, and we look forward to helping you resolve your issue.
Quick service well packaged
June 1, 2024
Unprompted review
Total waste of money
Total waste of money, cheap crap nothing like the pictures listed. Want items returned to China before giving a refund. Total con artists. Avoid!!
March 20, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
We are very sorry for your experience and understand your disappointment. Our goal is to ensure that every customer is satisfied with our products and services, but obviously we failed to do so in your case.
Regarding the issue you mentioned, we are actively improving our quality control and customer service processes. For returns and refunds, we will do our best to provide you with the most convenient and quick solution.
Please contact our customer service team and we will process your refund as soon as possible and ensure that the return process goes smoothly. We hope to have the opportunity to correct this mistake and rebuild your trust in us.
Once again, we sincerely apologize for the inconvenience caused to you and we sincerely hope to make up for your loss.
ABSOLUTE RUBBISH CUSTOMER SERVICE. DO NOT BUY, THEY NEED TO GO OUT OF BUSINESS !!!!!
I wish id read the reviews. This company are despicable. I ordered a playsuit in red but it was not red. I asked for a refund but they stopped responding after offering me £5 to keep the £20 item.
Update on 8/7/24
It’s taken over 5 weeks of emails back and forth. EVERY TIME ‘have-goods’ were asked for a full refund and a returns label they would stop responding. They just kept on refusing to follow their own return policy, which i pointed out was breaking the law.
I finally had enough of them and their incompetence/theft of my money and agreed to take £10 to keep the item that i didn’t want. What I actually wanted was to return the item and get a full refund. I dread to think what would have happened if I’d ordered something expensive.
I have never experienced a company who doesn’t adhere to their own policy and steals money from their customers.
If you want my advice…STEER WELL CLEAR!
Update on 15/7. You’ll want to read this!
In their response, to my review, Havegoods offered me a full refund and asked me to contact customer services to initiate it. I did and this was their response:
“Dear Customer
Would you like to delete your comment? If you delete it, we will refund the remaining amount to you as well.
Warm regards,
Havegoods ❤”
No, I won’t be blackmailed into deleting my review.
Consumers : read this and make an informed and intelligent choice about where NOT to spend your money.
June 3, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
We are deeply sorry for your experience and understand your frustration. Our goal is to ensure that every customer is satisfied with our products and services, but obviously in your case, we failed to achieve this goal.
First of all, we apologize that the color of the product you received was not what you expected. Regarding your refund request, we are very sorry that we were not able to process it in a timely manner. This is obviously not the service experience we want to provide to our customers.
We have noticed the problems you encountered in the return and refund process and hope to have the opportunity to correct this situation. Please contact our customer service team again and we will ensure that a full refund is processed for you as soon as possible and provide a return label.
We are actively improving our service processes to prevent similar problems from happening again. Thank you for your feedback, it helps us continue to improve and improve.
Once again, we sincerely apologize for the inconvenience caused to you and we sincerely hope to make up for your loss.
A Company that does not keep to the promises it makes in their statement regarding return of faulty goods and refunds.
Hi, I ordered a Mini Hair Curler from this Company in January 2024. It eventually arrived from China no less, did not even fire up, asked them to pick it up and refund my monies. They answered by telling me to try different phone chargers, none of which worked, when I reported this back, they told me to try a different voltage. This dispute has gone back and forward and apart from being told they had requested a rebate from their accounts department, I am still waiting for the £21.99 they owe me. They even had the audacity to send me a note to tell me that they have missed me and asked when I would be ordering something else. I am about to e-mail them again and request that they send the monies they owe me to my Bank Account by a BACS payment with a 2 hour expectancy notice. I feel I have been extremely fair and patient with them. What do you think? Regards.
January 15, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your experience with us. We are very sorry for the problems you experienced with the Mini Curler and the delay in processing your refund.
We understand that you may be frustrated with this process, especially with the repeated communication and unresolved refund requests. Please be assured that we value your feedback and hope to resolve this issue for you as soon as possible.
To expedite your refund request, please provide your order number and relevant information. We will immediately contact our finance department to ensure that your refund can be processed as soon as possible.
Thank you for your understanding and patience. We look forward to helping you resolve this matter.
Accidentally ordered a duplicate order…
Accidentally ordered a duplicate order from these guys and immediately emailed to ask to cancel the order and they messaged back to say it was too late.
March 30, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your feedback with us and we apologize for the inconvenience you have experienced.
We understand that it is frustrating to receive duplicate orders. Although the order has entered the processing stage, we still hope to provide you with a solution. Please rest assured that we will do our best to resolve this issue for you.
Please choose one of the following solutions:
1. Return and Refund: You can return the duplicate order to us after receiving it. We will arrange a full refund for you. Please make sure that the item is unused and the packaging is intact.
2. Discount: If you are willing to keep the duplicate order, we can provide you with a preferential discount or points for you to use on your next purchase.
Once again, we apologize for the inconvenience caused to you and thank you for your understanding and cooperation.
Faulty goods, appalling customer service
I ordered mini straighteners on 4 th February they
arrived 2 weeks later and did not work. Ive sent three emails to arrange return and refund but have not had any replys. I dont have any return address!
February 14, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your experience with us and we are deeply sorry for the inconvenience.
We take your feedback very seriously and hope to resolve your issue as soon as possible. We have received your return and refund request and will process it immediately. To speed up the processing, please provide the following information:
1. Order number: so that we can confirm your order details.
2. Proof of purchase: such as order confirmation email or receipt.
We will verify your order information and contact you as soon as possible to arrange a return and refund.
Once again, we sincerely apologize for the inconvenience caused to you. Thank you for your patience and understanding. If you have any other questions or need further assistance, please feel free to contact us.
We have purchased a pair of curling…
We have purchased a pair of curling tongs which are not fit for purpose.
Numerous emails have been sent to them, sometimes received a reply sometimes not. They are inferring we are lying about the nature of requesting a full refund and as at this moment a refund has not been received.
They clearly state on the website a no quibble 100% satisfaction quarantine or a refund. What a laugh if this is customer service then someone needs to take a good look at their operation.
March 5, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
We are very sorry for the difficulties and unpleasant shopping experience you encountered. We are always committed to providing quality products and services, and your feedback is very important to us.
Regarding the issues you mentioned, we understand your concerns and dissatisfaction. We are well aware of the importance of customer satisfaction, and we clearly promise to provide an unconditional 100% satisfaction guarantee on our website. For the refund issues you encounter, we will immediately deal with them to ensure that you get the compensation and solution you deserve.
Please rest assured that we will verify your order information as soon as possible and actively process your refund request. Our customer service team will do our best to assist you in resolving the problem and ensure that your future shopping experience is more pleasant and worry-free.
.
Poor quality dog bed
I bought a plush bed for our dog after buying a similar one from another company. Such a disappointment as this one is of very poor quality with the base having very little filling compared to the first one. I have sent 2 emails and a website message pointing out my disappointment but alas no response at all. Very poor service indeed and you also state a no quibble refund if not entirely satisfied.
Updated June 24: I did receive comms from Havegoods eventually whereupon they offered a discount which I accepted. Took a while but happy to amend my original review.
February 19, 2024
Unprompted review
Reply from Havegoods
Dear Customer,
Thank you for sharing your experience. We are deeply sorry that we did not meet your expectations and apologize for not responding to your email in a timely manner. We value customer feedback and are committed to continuously improving our products and services.
We are glad to know that you have received our response and accepted the discount. Your satisfaction is our top priority and we will continue to work hard to ensure that every customer enjoys high-quality products and services.
Thank you again for your understanding and patience. If you have any additional questions or need further assistance, please feel free to contact us.
I wish you and your dog all the best!
I didn't receive my order yet. They want to remove the bad review.
I placed an order on 10/02/2024 with the confirmation email. They didn't reply to my first email asking about the would be delivery date. I filled in their website contact form, then received a reply with email containing some Chinese letters. They apologised saying the item was out of stock and they would dispatch it on that day or next day. That was on 17/02/2024. I still haven't received my order as at 24/02/2024. They don't show any contact telephone number nor address on their website.
Update. On 26/02/2024, received an email saying "the item is really out of stock. If you no longer need the product, we give you a refund.
We hope you can help us to remove the bad review"
I replied asking to refund within 7 days. Let's see if I get the money back.
February 24, 2024
Unprompted review
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