Easy to book the appointments and the doctors attended on time and were very helpful. Obviously not an emergency but did feel things moved a little slow, waited one day for first appointment then got... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was supposed to be a video appointment, but it wasn’t. I did not receive the link to book or to proceed with the scan. As mentioned by the doctor, I was referred for an emergency scan, but I have... See more
Company replied
Great service and friendly staff, it would be five stars but when joining the video call there is not an option to switch the camera around. I was using the latest iPhone, so I’m not sure if thi... See more
Company replied
I've generally had an exceptional experience with this company, once I've got the initial assessment, which can be a bit confusing and having to wait to hear back if my claim has been approved. But th... See more
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Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Reply from HBSUK
We are glad you had a positive experience with our clinician. Thank you for your kind words.
The service was fast and helpful
The service was fast, thourough and the person conducting this made everything super supportive and helpful.
May 12, 2026
Reply from HBSUK
We're pleased to hear our service was fast, thorough, supportive, and helpful. Thank you for your positive feedback!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great consultation
The consultant was clear, friendly, informative and patient with me. He was able to extract the information needed in a positive way. Great help!
May 12, 2026
Reply from HBSUK
We appreciate you sharing your feedback. We're glad to hear our clinician was clear, friendly, informative, and patient. Thank you!
Reply from HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
great service
great service! only a 4 because some of the referral options were not on the list but available when i rang in therefore unnecessary churn. Otherwise, great!
May 9, 2026
Reply from HBSUK
We appreciate your positive feedback! We're addressing the referral options to ensure they are consistently listed, avoiding any unnecessary steps.
Reply from HBSUK
Thank you for your positive review! We're glad you had an excellent experience with us from start to finish.
HBSUK
I used it as an AXA member. Booking to speak to the specialist was made very easily and quickly over the phone. Consultation with specialist was quick but thourough and I was referred for special investigation right away. Not the long waiting lists of the public health service, which are frustrating and do not help at all.
May 5, 2026
Reply from HBSUK
We are pleased to hear about your positive experience with our service. It is wonderful to know that the booking process was easy and that you received prompt, thorough care. Thank you for sharing your feedback.
Great experience very professional and…
Great experience very professional and explain everything well so I understood everything that was happening. Actually felt listened to rather than going to my own GP.
May 11, 2026
Reply from HBSUK
We're pleased to hear you had a great experience and felt listened to. It's wonderful that everything was explained clearly. Thank you for your positive feedback!
easy and fast service
May 13, 2026
Reply from HBSUK
We appreciate you taking the time to share your positive experience. We are pleased to know our service was easy and fast.
Seamless set up and execution of the…
Seamless set up and execution of the appointment. Thank you.
May 12, 2026
Reply from HBSUK
We're glad to hear your appointment setup and execution were seamless. Thank you for your feedback!
Reply from HBSUK
We are glad everything was good and straightforward. We appreciate your feedback!
quick service appointment in 2 days…
quick service appointment in 2 days then live physio three days late
May 8, 2026
Reply from HBSUK
Thank you for your positive review! We appreciate your feedback regarding the service appointment and scheduling.
Reply from HBSUK
We appreciate your feedback! We're glad it was easy to use and our team was responsive.
Reply from HBSUK
We appreciate your positive feedback. We're glad you had a good experience with our team.
Professional staff and appointment
Professional staff and appointment. Consistent quality of care
May 13, 2026
Reply from HBSUK
We appreciate your feedback! We are glad our staff and care are consistently professional.
Great service
Next day appointment availability, qualified medical professionals offering video and telephone appointments. Easy to use service and I'd definitely use it again.
May 12, 2026
Reply from HBSUK
We're pleased you found our service easy to use and appreciated the quick appointment availability and qualified professionals. We're glad you'd use us again!
They were understanding very helpful…
They were understanding very helpful explained everything well..polite and efficient
May 11, 2026
Reply from HBSUK
We appreciate your feedback! We're glad our team was understanding, helpful, and efficient.
I can't log in to book the physio that…
I can't log in to book the physio that I have advised to have! Jeeps saying incorrect username is password and I'm definitely using the right ones! This happens every time I try to log on, fed up of it now, waste of time and money!
May 11, 2026
Reply from HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback. We appreciate it may have been frustrating when you tried to use the service. I have asked a member of our team to contact you, in the meantime If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
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