Easy to book the appointments and the doctors attended on time and were very helpful. Obviously not an emergency but did feel things moved a little slow, waited one day for first appointment then got... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was supposed to be a video appointment, but it wasn’t. I did not receive the link to book or to proceed with the scan. As mentioned by the doctor, I was referred for an emergency scan, but I have... See more
Company replied
Great service and friendly staff, it would be five stars but when joining the video call there is not an option to switch the camera around. I was using the latest iPhone, so I’m not sure if thi... See more
Company replied
I've generally had an exceptional experience with this company, once I've got the initial assessment, which can be a bit confusing and having to wait to hear back if my claim has been approved. But th... See more
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Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Reply from HBSUK
We're glad you found the HBS platform easy to use and prompt. Thanks for your positive feedback!
Easy to book and prompt follow up call…
Easy to book and prompt follow up call arranged the same day
May 7, 2026
Reply from HBSUK
We're pleased you found booking easy and appreciated the prompt follow-up.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
consultant provided clear insturctions…
consultant provided clear insturctions and advice
May 11, 2026
Reply from HBSUK
We are pleased you received clear instructions and advice. Thank you for your positive feedback!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Excellent to have a plan of exercises…
Excellent to have a plan of exercises that I can work through and see daily improvement
May 15, 2026
Reply from HBSUK
We're glad you're seeing daily improvement with our exercise plan. Thank you for your positive feedback!
Easy experience
May 13, 2026
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very slick and easy process for gaining…
Very slick and easy process for gaining physio assistance
May 14, 2026
Reply from HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Very helpful
May 6, 2026
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very Poor
Very Poor, in 4 years I called first time and I waited on for a video call and no one answered and after 10 mins later they called on my phone.
May 6, 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Easy connection set up,
May 11, 2026
Reply from HBSUK
We're glad to hear you found the connection setup easy. We appreciate your positive feedback!
Everything was going well until I had…
Everything was going well until I had an mri several days ago. I have heard nothing about the results or next steps and am left hanging with no one to talk to and still a lot of pain. Not a nice place to be.
May 15, 2026
Reply from HBSUK
Thank you for your comments. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. Our contact centre tracks all imaging referrals and are efficient in chasing results to reduce potential delays. A member of our team will be in contact, in the meantime If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Friendly support
Friendly support, quick to get appointments and follow up!
Very thankful and grateful I have this benefit through my employer!
May 14, 2026
Reply from HBSUK
We appreciate your feedback. We're glad you found our support friendly and appointments quick. Thank you!
Video call with Physiotherapist
Same day consultation with a physiotherapist who already knew what my symptoms were as I had completed questionnaire. She was able to diagnose my condition and give me exercises to help.
May 14, 2026
Reply from HBSUK
We're pleased to hear about your positive experience with our clinician and the same-day consultation. We appreciate your feedback!
Got told everything was good to…
Got told everything was good to continue chiropractor, then got an email later stating I cannot get a chiropractic as I need to get a GP referral, even though I spoke to one of your guys which I would think is GP referral. It also states on your website no GP referral needed for chiropractic if you’re over 18. I have booked appointments which is expensive and I’m now no further forward.
May 13, 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Reply from HBSUK
We appreciate your feedback and are glad our team was friendly and caring.
Very easy to organise and a very prompt…
Very easy to organise and a very prompt service.
May 13, 2026
Reply from HBSUK
We're glad our service was easy to organize and prompt. Thank you!
I was very pleased with the way the…
I was very pleased with the way the consultation was conducted and the outcome from it
May 1, 2026
Reply from HBSUK
We are pleased to hear you were pleased with your consultation and its outcome. Thank you for your feedback.
Not fit for purpose
The appointment was nearly 10 minutes late (for a 15 minute session). Only a very limited time (a few minutes) spent diagnosing the condition. I was told that I would be sent exercises to follow. Chased via phone support. Then booked next appointment which provided a link to them. This needed a code that I hadn't got. Way too complicated and superficial for a process that I hoped would fast-track the treatment.
May 5, 2026
Reply from HBSUK
Thanks for sharing your feedback. We’re sorry you don’t feel your experience lived up to your expectations. I have asked a member of our team to contact you. If we can help with any further issues, please email at support@hbsuk.co.uk.
Got tyhe run around back and forth AXA…
Got tyhe run around back and forth AXA - PHC - HBSUK - virtual Lucy... but assessment was ok
May 14, 2026
Reply from HBSUK
We appreciate you taking time to review our service. If there is anything else we can help you with, please contact us on 0115 857 3842.
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